Never have I ever officially stayed here as a hotel guest either on vacation or staycation yet. But…read morerecently came here on a recent special occasion for a friend's milestone birthday celebration. It was held in the Waialae Ballroom on a Saturday afternoon with lunch being served for all the guests. What a beautiful location where you can see the lush garden just outside, the pacific ocean was a few yards away when you're done eating, you're free to roam the area and see the beautiful architecture and structure of this fabulous hotel. I was not able to play tourist as this party had to end by 2pm and I had commitments thereafter. But for future hotel guests information, they also have dolphins for you to see. The food here was incredible and of good quality. Good for any type of gatherings of any size breakfast, lunch or dinner. Bartenders and service at the bar was even better! The amount of attention every table was receiving was amazing, glasses were never empty and always started with a full pour. Self parking was completely full, although valet parking service was a better idea. Keep in mind this is a full service 5 star property located in Kahala/Waialae. Would love to be a hotel guest one of these days just to say I've stayed at The Kahala Resort.

This is a resort, a nice resort with a beautiful beach.We were not guests but we're here a few…read moretimes during our stay. The Valets are very sweet and polite. They offered us cold water and treated us like we were VIPs. Lucky for them my husband is a generous tipper! The beach is lovely there and we enjoyed it more than once. This is a luxury resort, not new, but the ground are beautiful. There is a Dolphin Quest experience available here. For a price one can swim, pet, and have different interactions worth the dolphins. You can watch the dolphins for nothing. Regardless of how you may feel about captive animals performing for human profit, this is one of the most humane, they say. The people doing the Quest looked happy. We went to two different bars. The pool bar is a beautiful setting, the cocktails were delicious, the service was adequate , the waiter was a jerk. He wore goofy, rainbow reflective sunglasses. I felt once he found out we were not regular guests, he did not care about pleasing us. I was a little embarrassed as we were treating our cousins from Missouri to the Aloha culture. He was adding a 22% service charge, so he didn't care. We had to ask for everything. We ordered 3 things to share, we asked for side plates. He pointed out there were liners under the bowls, 3 plates for 5 people. I was glad he added service as My husband and I usually over tip and I would have, and then resented it. For a fancy resort I was underwhelmed. 3 and 1/2 really but they get the extra half because the other staff we met were lovely.

The legendary beach front hotel in beautiful Waikiki celebrating its 125th anniversary in 2026. We…read morewere fortunate to celebrate USA 250 Independence Day here and it was AWESOME! The Banyan Wing is the original Victorian-era building which is listed on National Historic Registry and houses the main lobby and restaurant. The number of guests and visitor who circulate through this property daily is incredible. Including the Tower and Surfrider Wings, it has 791 rooms. Our Tower room had a great covered patio with incredible views of Waikiki and Diamond Head. We spent a lot of time on the patio watching the surfers, catamarans, and enjoying the island breeze. Our balcony was spectacular :o Our room was updated and very comfortable. I understand the owners completed a full renovation of all rooms in 2026. The beach bar is one of the best in the world. Cold cocktails, beer and wine. Good service. Great views! The drawbacks.... The pool is small and very crowded, especially for 791 rooms. With that said everyone in the pool was smiling and having fun. The beach is also pretty small for such a massive hotel. At high tide the hotel only has about 30 feet of beachfront and it is a public beach so it is crowded Rio style. For us this was not a drawback as we love Waikiki, the birthplace of Hawaiian surfing, and spend most of our time in the surf. Hawaii and Waikiki is one of the few places that completely lives us to the hype year after year and generation after generation. We can't wait to return. Aloha & Mahalo

We went for a quick stay-cation for my son's 10th birthday. I emailed guest services a few days…read moreprior to checking in about accommodation requests (early check in, and requesting a microwave). The staff are very friendly and helpful. We were given greeted with goody bag for my son's birthday. Beds were comfy, room is spacious, and quiet. Lots todo writhing walking distance. My son did not want to leave. Will have to book a longer stay next time.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

Extremely rude and unprofessional service coming from one of the male bartenders…read more I was accosted while coming out of the restroom , with him frantically asking if I paid the tab, treating me like some sort of criminal. The restroom is in the restaurant area. I never once left the restaurant throughout the entire evening. I was simply on my way to pick up my drink from the seating area and then head to the bar to pay. He told me I was "going the wrong way" when the way I was going would have led to me to the bar... The way this team handles tabs in this bar is abysmal. Right when I sat down, I was attempting to give my bartender my credit card to start a tab. They refused to accept my card and said don't worry about it, and that they'll take it after I'm done. I explicitly told the bartender that I was going over to the lawn right next to the bar (still in the restaurant area) to get a better view of the musical performance, drink in hand. They said go ahead. Nobody should be treated like this

It's a nice hotel! Automatic 5 stars because Duke's and Blue Note give amazing service. They are…read moreboth found inside this hotel, respectively. With Blue Note being on the first level and Duke's on the second. Blue Note has a great jazz club, chill, intimate vibe that is great for a night out if you have a favorite artist you want to see perform. Duke's has a great view of the ocean and it's always packed yet the service stays consistent and attentive. Overall a great place to stay, but just as great of a place to visit as well!

The Outrigger has a lot of potential simply because it's located right on Waikīkī Beach next to the…read moreRoyal Hawaiian. Unfortunately, that's where the positives end. We flew in on Monday and checked into a room with dirty sheets. Not exactly the welcome you expect. That evening, we saw a notice saying the water would be shut off the next day from 9:00-11:00 a.m. We spent the morning at the beach and the small pool. One odd thing to note: to get to the pool, you have to walk through Duke's outdoor dining patio in your wet swimsuit while people are eating. It's a very strange layout. The bigger problem was that the water was still off after 1:00 p.m. There were no working toilets, sinks, or showers, and even the hallway ice machine wasn't working because there was no water. We complained to the front desk and were simply told there was nothing they could do. The next morning, we were awakened at 6:00 a.m. by loud hammering overhead, followed by power tools starting around 8:30 a.m. When we stepped onto our balcony, construction debris was actually falling from the floor above. In the hallway, water was leaking through a ceiling light fixture. Security acknowledged the leak and said someone was coming to address it. The front desk acted as though this was the first they had heard of the construction. They insisted it was happening on the 10th floor, nowhere near our room on the 6th floor. I walked upstairs myself and immediately found a crew of construction workers gathered outside the elevator on the 7th floor--yelling to one another, hammering, with construction materials and debris everywhere. Clearly, the hotel knew there was active construction directly above occupied guest rooms. The next day the noise started at 5:30am. We called the desk and they said security was putting a stop to it. When I went downstairs security had no idea. Rowena at the front desk gave me the manager's business card, but every call went straight to voicemail. I was told the manager would arrive at 8:30 a.m. I never received a return call. This hotel is poorly managed. If construction is taking place directly above guest rooms, those rooms should not be rented. Between the dirty sheets, extended water outage, nonstop construction noise, falling debris, and lack of management response, this was one of the most disappointing hotel stays I've experienced. Also my courregges vintage sunglasses went missing from our room and I'd really like them back and credit for this memorable disappointment. Do yourself a favor and stay somewhere else.

Dean and Deluca's valet parking is here, turn right into the Ritz Carlton Structure. The person at…read morethe podium will tell you to drive forward. You can get your ticket validated at Dean and Deluca.

Mixed experience overall. The biggest positive by far was the staff. Every single person we…read moreinteracted with was warm, attentive, professional, and genuinely helpful. They really carried the experience and handled issues quickly and gracefully. After a disappointing first room, they immediately helped move us to a much nicer upgraded room that felt far more in line with what you'd expect from a Ritz-Carlton property. That said, the original room was surprisingly dated, worn down, stained furniture, and not especially clean. Definitely not the luxury standard I was expecting for the price point. The second room was significantly better and saved the stay. The spa was another standout. Excellent treatments, knowledgeable staff, and one of the better spa experiences we had in Waikiki. You can tell the spa team takes pride in what they do. Unfortunately, the food across the property was consistently underwhelming. Honestly some of the weakest meals we had during our time in Waikiki, especially considering how many great dining options are nearby. The pool area was also pretty average, nice enough, but nothing memorable or particularly luxurious compared to other resorts in Hawaii. Overall, this place has incredible service but the actual property and food don't fully live up to the Ritz-Carlton name as one would think.

Having stayed here over 6 times, this remains our go-to hotel. The location, amenities, top-notch…read moreservice, and beautiful beach keep us coming back. The rooms are spacious and beautifully renovated, the grounds are lush and pristine, and there is a fantastic selection of restaurants, bars, and shops on-site. (A special shoutout to TJ at Tropics--great guy!). We also deeply appreciate that the hotel hosts the Waikiki Beach Chaplaincy for Sunday morning beach services; it's a wonderful blessing. However, I knocked off a star this time due to two major frustrations. First, the elevators were malfunctioning, leading to 10+ minute waits that forced us to take the stairs multiple times. Second, the $69/day parking fee is absolutely outrageous. Despite these hiccups, we love this property and will definitely return.

I wish I had done my homework before coming to this hotel. This review is for the Diamond Head…read moretower. It's dated, unwelcoming, bare minimum everything--like a Days Inn. The walls a paper thin, the furniture has seen better days, the bed is squeaky, the hand towel had a black smudge, there's a stain on the bathroom wall, the rug is old and it's cleanliness is dubious. The pools and grounds are well maintained though. I'd recommend looking into the tower you're booking so you're not unpleasantly surprised.

Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.

A new favorite hotel in Waikiki. The view is gorgeous, the amenities are top notch, and everything…read moreabout our experience made us feel as though we were expected to return some day, which we will. One of the important standards I look for in a hotel stay, is a focus on supporting locals. For me, if there's a Starbucks in the lobby, then I'm already disappointed. This hotel has one of my favorite local chain cafes, Honolulu Coffee Company. The only local café that has consistently made perfect crema foe decades. Starbucks baristas are not trained for this. The hotel also has restaurants with lots of local flavor. The sushi buffet is amazing but difficult to get a reservation on the weekends. 100 Sails also has a buffet though ordering ala cart seemed like the best choice for us. Best place to view the Friday fireworks. Our only disappointment was how much street noise we could hear throughout the night, even though we were on the 28th floor.

Overall, we had a nice stay at Prince Waikiki for our family vacation. The views are amazing, and…read morethe amenities are top-notch. We booked the Club Premier package, and we felt it was worth it because breakfast at 100 Sails Restaurant on the 3rd floor was excellent every morning. One thing to keep in mind is that parking is not included with your stay and must be paid for separately, which is something to factor into the overall cost. One big concern was the snacks on the 5th floor. We came across moldy bread, which was definitely concerning. I would think the staff would check the food before putting it out, especially considering this is not a cheap hotel. I loved that we could grab coffee every morning from Honolulu Coffee without having to leave the hotel. The lines can get long, but the service is fairly quick. The staff, overall, were not very welcoming and often seemed serious. However, on Monday, June 29, there was an older woman who was incredibly friendly and welcoming. She really stood out and made us feel appreciated. One other issue was that the body wash in our room was never refilled, so we ended up not having any during our stay. We also requested a later check out and our key cards aren't working. The front desk never mentioned anything about need to change keys cards if we had a later check out and now we're outside our rooms having to go back downstairs and change our key cards. And they were making it complicated because they wanted my drivers license even though it's in the room. Overall, we enjoyed our stay, and the beautiful views, great amenities, and delicious breakfast made it a memorable family vacation.

This was our second stay at Hilton Hokulani, and we'd definitely come back. The location is hard to…read morebeat--right in the heart of Waikiki with many restaurants, shopping, and the beach all within walking distance. Since the hotel is in such a central location, expect some street noise, especially at night. One of the highlights is the rooftop. Brandon, the bartender at the rooftop bar, was incredibly friendly and made us feel welcome every time we stopped by. The rooftop pool is more of a relaxing lounge pool than a pool for kids, which we actually appreciated. It's a great place to unwind rather than a place for children to splash around. The rooms are spacious and thoughtfully designed. Every room has a balcony, a full-size refrigerator (not just a mini fridge), and a decent-sized kitchenette with the basic essentials. The bathroom is also very spacious with double sinks, a center vanity, a soaking tub, a separate shower, and bidet-equipped toilets. Housekeeping is provided on a designated day during your stay, so don't expect daily service. If you need extra items, the hotel offers a nice selection upon request, including yoga mats, kids' teepee tents, bathrobes, humidifiers, and other amenities. We didn't need additional toiletries, but it's convenient to have a Longs Drugs and ABC Store right downstairs if you forget anything. Parking is valet only and costs $50 per night, so keep that in mind if you're renting a car. Overall, Hilton Hokulani is a great choice if you're looking for a comfortable, well-appointed hotel in an unbeatable Waikiki location. The owner perks are a nice bonus, the staff is friendly, and the spacious rooms keep us coming back.

The property is very nice. The service is also very accommodating and professional. The comments…read moreabout check in, check out are substantiated, but it's worth it. The location is convenient and the kitchen really came in handy. Let the kids know not to get too excited about the lap pool though! All other positives outweigh the pool. They have nice happy hours and free ice cream days too.