We won't use Natalie's services again and don't recommend her. She was not timely in getting back…read morewith us on multiple occasions which created increased costs and high stress. We asked her to help us book a trip to Europe and really needed her help with booking the airline tickets thinking she could help us find the lowest costs while also using our points to upgrade. (For those that use points for overseas upgrades, you know how valuable they are and it's a needle in a haystack to find that one flight that takes much lower points for a confirmed upgrade!) Usually, I'm the one that does all this but my husband insisted it would be a lot less time and stress to use a travel agent. Ultimately, I still did the legwork to find the flights we booked. When we asked Natalie to book our flights, she waited to get back with us and the class of service we could have upgraded to with points was gone. So I found new flights and again, after my husband gave her the card number we wanted her to use, she didn't respond, and again the prices went up and the class of service we requested was no longer available on the outbound. But because we had already told her to book, AND SHE WOULDN'T PICK UP The PHONE AND CALL US BACK, or email us, we had no idea if she was planning on booking, had a booking on hold, or wasn't doing anything. We didn't want to double book, so we kept calling and texting but trying not to be "pests". Again, we lost the flights we wanted because the price went up and the upgrades were gone. When she finally booked the tickets, we didn't get the class of service on the way out. Thank goodness I went through our booked tickets with a fine tooth comb before we left for our trip or it would have never happened! I realized she had booked my husband as a female. When I called the airline to ask them to change it, they said they couldn't honor our request because her name was the person "in charge" of the tickets and so we had to go through her again. It was an absolute nightmare and I'm sure caused more headache for her as well. So, we had to again wait for her to respond and ask multiple times for her to fix this for us. It was really frustrating! What was supposed to be a nice gesture by my husband to save me time and help us find the lowest price tickets, was really stressful and cost us over a $1,000 more between her price and the ticket prices increasing multiple times when we couldn't get a hold of her. If we EVER use a travel agent in the future (or you do), make sure you're also named as someone who can change your own darn tickets or call the airline and ask questions. That was absolutely insane to find that she was the only one that could make any changes. (That was a suggestion made by the airline btw). Ugh... And yes, it was a fantastic trip once there!

I want to begin with saying that Natalie was very sweet and very knowledgeable about our honeymoon…read moretrip to France. Unfortunately, there were some issues we had with travel planning for our honeymoon. Communication was the biggest issue. There would be times where I would message via text and not get a response or I would get one a couple of days later. I understand we have personal stuff to take care of, but a simple response would be appreciated. I think this caused a bit of stress for my husband and I as we had to wait around for an answer. There were things that did not go as planned on our trip such as having to cancel our car rental and museum passes not working when trying to pick up. I think if you really want to be involved in your travel planning and not feel stressed, it might be best to plan on your own.

This review is for the Swell building…read more COVID-19 ruined our annual Hawai'i trip...WAAAAAAHHHHH!!! Since hubby and I had time off, we decided to do something a little bit local, but far enough to feel like we were away from Orange County. So, we traveled south to Carlsbad. We packed up the kids and headed to the 2 bed 2 bath Wave unit in the Swell building. We were fortunate to be given early check in. Self check in was a breeze with the emailed instructions. Super cool feature: ELECTRONIC LOCKS! I felt like I was using The Force every time I waved my hand in front of the lock. There is a shed full of beach chairs, boogie boards, sand toys, a couple of soft top surfboards, umbrellas, and I think some canopies. Barbecues have dedicated gas lines. Oh, there's a game room! We got my son off the electronics long enough for a spirited game of foosball...the game room also includes Ms Pacman, an old school pinball machine and shuffleboard. There is also an outdoor shower with HOT WATER that my surfer dude relished. Speaking of hot water...on day 2, hubby went out for dawn patrol. When he came back from his early AM surf, he was looking forward to a hot shower. Our shower would not heat up! The other shower and every faucet in the unit ran hot water, but for some reason, our bathroom shower did not. I texted property management, they promptly replied, came in an hour to verify my findings, and sent a plumber to make repairs. Thank goodness for the in-unit washer and dryer. I threw in a beach towel in the dryer to defrost my hubsicle. Great management, awesome property. We hope to check out their other rentals! We appreciate the amenities and know we'll be taken care of should the need arise.

The scavenger hunt was great! Amidst the pandemic going on the scavenger hunt made that day a fun…read moreone with my child. Easy to follow directions and clues were on point. My daughter loved going around our neighborhood looking for the stickers. I definitely appreciate the time you have spent on this activity that can be done with your family and children. I'm sure anyone else who does this hunt will have just as much fun as we did!

We had 3 kids ages 4,5 and 11. We enjoyed trying to decipher the clues to next location. We…read moresearched for the stickers to put on the map and got a great prize at the end. Wholesome family fun! We would do it again.

This was one of the best stays for the price I have had in a long time. The staff was very helpful…read morefor any questions we had. It came fully equipped with beach gear so we didn't have to rent anything. It would be perfect for a family of 4 going to Legoland or for us, we had a girls weekend. The condo itself was very comfortable, clean, and well cared for. It is in a great central location as well that you wouldn't necessarily need a car! Highly recommend.

The Beach Palms Aka Seaside Apartments, located on Pine…read moreAve. The Beach Palms in Carlsbad, vacation rentals, i am giving 1 star, for the lack of hiring a capable property manager. The property "manager" her name is "Angel" although she is more like "devil" Seaside Apartments on Pine Ave in Carlsbad is what The Beach Palms run. They are vacation rentals AND apartment rentals. We were going to rent a unit here for summer. Then we met with "property manager." I can not express how awful this woman is, and she has NO idea how to be a property manager. Unprofessional. Lilly, is the owner or real property manager,although we never met, if you allow a woman like this to run any aspect of your rental business, then it will eventually fail. I ALSO notified THE PRO rental company, who's name you are using online at many rental sites. Patrick*#*#*#and associates, they happen to be good friends of mine abs not thrilled your online Zillow name if googled goes to their property. I would have never noticed any of this, but after my experience with Angel i dug deep. Especially when you had no regards for her behavior. Even after I messaged abs called you that she is possibly under fair housing regulations violations. Lilly, when i called to talk about your "property manager Angel" you refused my calls. I knew you needed to be looked at closer. The GOOD: Zero. Well ONE good thing. 1. I was surprised not to find guests or tenants floating like human ice cubes in pool. 2. No need for an ice machine when you have a freezing pool. The BAD: 1. The property manager (and i see another review about her. Shows owners don't care.) Angel even violated fair housing regulations. Lilly doesn't care. 2. THE POOL IS FREEZING. Never heated, and if you are visiting Cali. There are only a few weeks in the summer a pool doesn't need heated. The nights are very chilly. Even heated enough to take the chill off would be appropriate. 3. Even though the pool is freezing, it is not enough to ice skate on. So thumbs down for that, a few more degrees colder and you could ice skate. May want to pack ice skates just in case. Conclusion: IF you can't find ANY OTHER rental close to beach in Carlsbad, I HIGHLY suggest that you pitch a tent on the beach then to risk this place. There are beautiful campgrounds, who don't have fake angels as property managers. Also who do not have their rental accounts falsely listed as reputable property management companies. YOU are better pitching a tent OR paying for a hotel/motel. Do NOT stay here. If you message me, i could be of some guidance, as if i was vacationing and ended up here i would be sad. Note: IF the owners used a different property manager and spent some money heating the ice skating ring so it could be a pool. The property would be great.

So see my review of their service. Their response is a lie! They NEVER compensated us for the time…read morelost or anything, Air BnB gave us our money back, Righteous Rentals did nothing! Note, even their response was 7 months after I left the review. There is also NO WAY it was a sudden issue with the pool maintenance company! Look at the pictures! The water is green and filled with bugs, this took weeks of neglect for a company that CLAIMED weekly maintenance! This company os a criminally fraudulent bunch of hucksters and should be thrown in Jail! I would rather give them a -5, but 1 is as low as Yelp let's me go!

Righteous Rentals was great to rent from. They were very responsive quickly answering any questions…read moreI ever had before and during the stay. The house was very clean and had high quality toilet paper and paper towels. The check in process was very easy with codes being messaged with ample time before my check in time. The house was very modern with great tvs and high speed wifi. For the price that they rent at you won't find a better deal anywhere else.

We rented a property at Aviara from them. It was terrific all around. We found TRI West…read moreresponsive and the price was fair. Would totally rent from them again.

We don't wanna write this review because we don't want anybody else to know about this house. But…read morebecause the people who run it are so friendly and wonderful, we have decided to go ahead and do something we don't want to which is let more people know about this amazing place. The location cannot be beat. Your footsteps away from the beach. The beach is beautiful. It's clean. It's fun. It has a lot going on and is a wonderful place no matter your age group. We bring our entire family here and we count our ourselves very lucky for finding it. The house is awesome. It is incredibly well maintained, and it is very well run. It provides a very welcoming environment with multiple locations for people to have their own space yet still have common areas for people to enjoy their time together. Everything is very well thought out. They have stuff for babies. They have stuff for old people. They have kids items. The list goes on and on. I wish every Airbnb

It is an incredible space with plenty of room to spread out. Lots of places advertise "walkable"…read moreto the beach but this is literally steps away. Really appreciated the little extras (coffee, snacks) that allowed us to hit the ground running and not feel compelled to make an immediate grocery store run.

Nelly is fantastic! I called her on a whim to help us plan a trip that we were given money for from…read moremy husband's work. We were overwhelmed by options and needed advice. She was very attentive and timely. She answered every call and email and helped us narrow down and plan our trip in just a few days from start to finish. She is very knowledgeable and you can tell she has a lot of experience both with traveling and in the industry. We are very excited for our trip in April 2019!

I have known Nelly, the owner, personally and professionally for over 20 years. She is the best…read moresource of travel information, and she is always eager to share her knowledge. Nelly has tons of experience in the field. I have recommended her to others over the years. Nelly is great at finding good deals.