Flew air Canada on our trip from Seattle to Germany, through Toronto. Everything was smooth. The longest delay we had was maybe 15 minutes. Seats in economy weren't great, but that seems to be standard across all airlines, unfortunately. We did have to check our carry on bags each flight because the flights were full and we were in the last boarding zone. The first time, the attendants knew the flight was full so checked the bags before we boarded. However, the 2nd time they waited for all of us to get on the plane to then realize we wouldn't be able to fit our bags, which caused a delay. I would say they are a great option if you want to get to Europe and your on a budget. read more

I wish there was an option to give negative stars because I have never had an experience this horrendous with an airline. I was heading to Florida with my roommate, so we purposefully booked our flights together so we would be on the same flight. Well, the flight to Florida was alright. However, there was nothing but issues with the flight home. Firstly, it started out by sending us emails saying our flights had changed. It was supposed to be a direct flight from West Palm Beach straight to Toronto. They had changed my flight to a 5 hour layover in Atlanta and my roommate was headed to Newark and then Toronto. Not only were the times delayed and a longer travel time, but we also weren't placed on the same flight. So we call, keeping in mind we could not speak with a representative for a minimum of one hour waiting time. Once we finally got ahold of a rep we had her change our flight so that we could be on the same plane. My roommate was then put on the same flight to Atlanta as me. Then, the night before our flight we get an email stating that the time has been changed once again. The flight was now leaving at 8:50pm the following day. Therefore we show up to the airport a couple hours early to check our bags and such. When we arrive there is no representative to speak with at the Air Canada counter. All that is there is a paper sign telling us that the Air Canada evening flight has been cancelled. We did not ever receive an email telling us our flight was cancelled. Only once we drove all the way to the airport were we informed. We tried to find someone that worked for Air Canada to speak with on this matter. All we received was a worker from another airline that gave us a phone number to call. Which again we would be on hold for a minimum of an hour. We then left the airport and my roommate proceeded to go ahead and buy a plane ticket for the following morning with a different airline. I then needed to find a way home because I have responsibilities such as work and school waiting for me. So, after spending 3 hours on hold with Air Canada I finally got to speak with a representative who got me on a flight to Montreal the next day at noon. I then had a 3 hour layover in Montreal before finally making it back to Toronto. I am horribly disappointed with the experience I had with Air Canada. I will never fly with them again, and I will recommend to others not to as well. There were no accommodations made to us for the inconvenience we dealt with. This was tremendously upsetting. read more

People always rag on our national airline. Friends and Yelp readers, let's remember it's not a discount airline. Yes, it's annoying to pay for things, especially luggage. But $6 for a dinner really isn't that bad when you're in a tin can far above the world watching new releases. Some complain that AC isn't on the wifi highway yet. Not me. As someone who works for a webiste, (most) air travel is the final place I can turn off my best friend/worst enemy and can't tweet, check my super swell Yelp compliments or less awesome bills. O Canada! PEPPER'S PISSED: Don't charge me $28 for one piece of checked luggage. It's bad enough I had to check my luggage to begin with. Way to turn the knife, AC. read more

If I had to review my previous experiences in economy class on AC, it would be a 2. However I am reviewing my executive class experience. AC doesn't have a first class so this is it. This is supposedly the best service you can get on the plane. The seats are nice. Little suites with a lie flat bed and pull out tv all to yourself. It's not conducive to people travelling together as they keep you fairly separate. Essentially you're travelling solo except fr the occasional chit chat. I have to say that they has so many attendants in the section that it was literally a new person answering my pages each time. Some were better than others. I find that they all lack the delicate attention and attentiveness I've experienced on other airlines (like Cathay). For example, my plastic wrapping from my blanket and toiletries stayed near my area for the whole 15hr flight. This was a little experiment of mine. Also, I fell asleep for a good 5 hours but my munchie wrappings and banana peek and cold coffee was still sitting there when I woke up. There was one stewardess who used an empty sear as her own personal locker with her big lululemon bag under the seat. I was also not impressed that she completely forgot about me when handing back jackets. Executive class has it's perks. You get priority lines at security and boarding alon with this comfy seat You also are the first to beat the line at immigration and baggage pick up on the other side. And comfortable for such a long flight. I have also sat in economy for the same duration and it's okay too, just not as comfy. read more

In thinking of what to write for this review, I ended up being very philosophical. I had to write something about my awful experience with "Air Canada," but my beef is really with the person(s) I encountered that just happened to work for AC. So, if they were working for another company, then I would have just said Company X was bad. Or Company Y. Secondly, I had to think what customer service meant to me. And you know what - it's more than just smiling at me, or giving me juice. Really, it is about going above and beyond without stressing and making clients feel sucky about the awful situation they're already in. And this loops back to my philosophical-ness. Should we expect that from every worker we encounter, or just the basic stuff? If one person working for a company gives you "bad" service, does that tarnish the reputation of the whole company forever? Listen to this tale of woe... I missed my flight. And I don't mean missing a flight to Ottawa (35 minutes from TO). I mean missing a flight to Puerto Rico (5 hours) to make it to a cruise that was going to leave with or without me. A lot of money was at stake here. For all the checks and balances that NORMALLY would have occurred, none did: the ticket lady didn't mention what time our flight was, my parents and I (ALL!!) didn't check our boarding passes or screens for the time, we couldn't hear the final boarding call because we were in the lounge, we didn't check our flight times the night before, the list goes on. My point is not how we missed our flight, but what happened when we found out we did. All the AC staff we encountered, before hearing anything, immediately said it was the onus on passengers to check flight times. The staff at Maple Leaf lounge blamed us and told us to go to Customer Service to get our luggage's. The worst encounter was the lady at the desk who said she had to hold the plane for 35 minutes to get our luggage's off the plane, while "we were at the lounge having fun." Yes lady. We really wanted to miss our flight worth 5 grand (business class), then miss our cruise (worth 10 grand) for shits and giggles. Aw shucks, it's only hard earned money anyways! I can't believe it's not butter! It was interesting to note that my parents and I were already on "Moving Forward" mode. We asked where we could re-book, who we could talk, and what number we needed to call. The staff at the lounge and customer service didn't provide us any useful information, other than to chastise us again for missing the flight and to say that there was a WestJet flight going to Puerto Rico, but " you guys wouldn't make it so don't bother." My flight coming back to TO was pleasant on AC though. My wine glasses were re-filled. The stewardess smiled at me. One flight attendant made casual jokes with me. What does this mean? Bad or good? And we were on business class, so naturally, AC doesn't treat "us" any better. Of course, due to the stress of the situation, I didn't get a hold of Miss Nasty's name, otherwise I would have put in a complaint (about how we were treated) and a suggestion as what NOT to say to customer's when they have missed their flight. But, I know exactly what response we would have received: Automated Generated Response from the Official Desk of Customer Service Air Canada: Thank you for your response. We are sorry to hear the unfortunate experience you have encountered. However, it is each passenger's responsibility to check their flight times and boarding information. We hope this resolves your concern. If not, please find enclosed a cookie baked in-house especially for you. Thank you read more

I wouldn't fly Air Canada if you are giving tickets away I've lost my luggage I've lost time and hotels I've been stuck line the airline is crap stay away my recommendation is stay away read more

We used to think that Air Canada was a decent airline, that has now changed. We have booked in January 2017 the flight for a long vacation which was during April 2017, we had talked with an agent and was promised that we would get the bassinette seat for the 12 hours flight to Tel Aviv and also on the return flight. In order for me to be able to sit next to my wife and baby boy (5 months old at the time), I had to pay an additional fee to upgrade to the "preferred seat" right next to her. We arrived at Toronto Pearson Airport and checked in our luggage and everything, we made one mistake of not verifying the tickets are all in order just as we had booked them, mainly because we thought everything is ok with Air Canada and we should be worried, boy were we wrong. When we got to the boarding I noticed I am in section 5 and my wife and child are in section 3, looking into the ticket I noticed that not only are we not seated together, we are in different parts of the plane! We approached the help desk that is next to the boarding tunnel and started our issue (I was still thinking that my wife has the bassinette seat) the person at the help desk responded by saying "Sir, I don't understand what is the problem, you paid for a preferred seat and you got one" as if being seated next to my wife was a luxury. After I responded by stating that my wife is seated in the bassinette seat and I prefer to be seated right next to her, which is also the reason why I paid the extra fee, she replied: "your wife is not seated in the basinette seat". This went on for a good 20 minutes until we ended up getting 2 seats in the economy class, without the bassinette and without a refund of the fee we paid for the preferred seats since that should be taken up with Customer Relations. During our vacation, I sent an 850 words length of an e-mail to Customer Relations to refund the fee and find a way to make us happy clients once more prior to the flight, this received a response on May 1st when I returned. Until now I have yet to receive the refund for the fee I paid, my wife flew back without a bassinette just like in the first flight which made it impossible for her to even eat because the table doesn't open when you are holding a baby. There is no way to contact Customer Relations directly which means you are always waiting and constantly ignored (5 emails, 1 response), it's already 2 months after the first interaction about this issue and nothing has been done. Shame. read more

Worst airline I ever dealt with. You really understand the quality of an airline by how they handle problems. Landed at Toronto on an AirCanada flight at 5 am. 8 am connection to Chicago was cancelled. The gate agent in the customs area wouldn't tell me why, just sullenly gave me a new boarding pass to a 10 am flight. Got on the 10 am plane, sat on the runway for 2 hours while they tried to get the electrical system working. Didn't happen, we had to get off the plane. Switched planes at 12:30. Boarded, waited as they de-iced the plane, got a spot in line to take off, then the weather in O'Hare got bad so the flight was cancelled because of crew hours, even though Chicago reopened later. It was now 2 pm. Had to go back through customs, pick up our bags. It was explained that we would get to work out next steps with the gate agents at the departures level. The gate agents told us they couldn't help us get new flights; we had to use the white courtesy phones which had a huge line. Finally got to the front of the line, was on hold for 30 minutes. Found out they rebooked us for the next day. Meanwhile multiple Chicago flights were departing. No offer to get us a hotel. I understand the brief weather incident wasn't their fault, but the rest was. We threw in the towel, rented a car, and drove 9 hours to O'Hare. Other than the gate agent at 5 am being sullen, most of the staff were friendly and wanted to help. My sense is the airline is deliberately understaffing on customer service roles to reduce their costs, which makes them unable to properly handle problems and alienates their customer. I will pay more to fly another airline next time. Star Alliance should kick them out. read more

So I've taken Air Canada twice - to Toronto & Montreal from LaGuardia and I haven't had any real problems. My flights have been on time and they're less than 1.5 hours. After reading the other reviews, I apparently should keep it that way. Anything longer, I'll stick with United. The one problem I did encounter was a lack of personnel at the check in and bag drop counters at LaGuardia. Going to Montreal, most of the check in kiosks were down, the line was ridiculously long and I almost missed the cutoff for my flight. When I came back from Toronto, the process was all over the place - one line to check in, another line to print your luggage tag and another line to bag drop. Huh?!?! read more

Took a trip to Calgary Alberta on July 10th thru Travelocity, went from Buffalo to Washington/Washington to Ottawa, Ottawa to Calgary .When I arrived in Calgary, my luggage didn't arrive, went to Air Canada kiosk and reported that my luggage didn't arrive, they checked, and I was informed by the Air Canada personal that my luggage never got on the flight to Calgary. It has been over two weeks since all this took place.After numerous phone calls to Air Canada, all l am told is how sorry they are for your inconvenience which is fine but I still don't have my luggage. When you call Air Canada, there automated answering system asks whatever launage you want to coumitcate in, press 1 for English,the problem is that of the many calls to Air Canada, l have had a difficult time understanding people at Air Canada, not sure what Air Canada considers English. Spoke with Air Canada today, could not understand what's they were saying, l asked to speak with a supervisor, and was informed that the supervisor was busy, and would call me back, haven't heard from them yet read more

Gotta give Air Canada business class travel going Calgary TO Europe big kudos. Good service generally, depending on crew, and decent meal choices. The beef is actually GOOD! BUT... The return trip from London Heathrow to Calgary is a DIFerent story. Let's face it, the Brits have never been considered chefs ( sorry) and WOW- WHO decides on the meal choices for this westbound flight??? Seriously- duck, cod, lamb and butter chicken. Really??? I decided on the risotto by process of elimination and even IT was gross. Where's the celebrity chef that AC advertises on this flight direction!?!?! PLEASE, for the love of us starving travellers- get Canada to provide the food for westbound flights from London. Leave the gross meats/meals over in Britain!!! read more

Five stars for getting me out on an earlier plane that planned from New Jersey. One star for an a 1-hour late departure in Toronto, and me just barely making my connecting flight, although my bag did not. What a headache! U.S. Customs/Immigration and security all took over an hour. They need to work with the airport to streamline the process a lot, since we held the plane for about six people for an hour. If the luggage is on, and they are not there within 15 minutes of the posted departure time, they need to get those bags out of there and not hold the whole plane hostage to six people. read more

This company is getting worst each day. Now it sends an email with promotions that are not true. When you go to apply the promotion, the price comes totally different. And even if you complain they don't respond. Very bad company. read more

Air Canada Vacations--NEVER, EVER AGAIN. Their sales pitch is great, but they do not follow through with the client care once you reach the destination. When you give them the chance to make it right they ignore you. Once the money is in their hands it no longer matters to them that your vacation is compromised because of their broken promises. read more

Knew I was going to miss my flight in advance. Called customer service twice, both times they confirmed that I would be able to catch another flight the same day free of charge if seats were available. Get to the airport, the front desk tells me the customer service is wrong and I have to pay a fee. She told me the flight is almost fully booked and to hurry and buy a new ticket. Paid for the ticket, get on the plane, its 70% empty. Phone customer service was friendly and helpful, lady at the airport was rude and said the phone customer service doesn't know what its doing. Also, she is a lier. Original flight Toronto to la guardia, new flight was from Toronto to newark. read more

My first time traveling on air Canada to ontario and I would NEVER travel this airline again. It was the worst experience ever . I have been at the airport from 8a.m for a flight that should leave at 10:15a.m 2:45pm.and I'm still here sitting in the plane with my grandson with no knowledge when I'm leaving. I ask the attendant upon going on the plane for a bottle of water and her response was not now but I can give you a glass ,I don't want any toilet water from a glass . No courtesy after sitting waiting on their lame excuses for their over 4hrs delay not even a bottle of water! If I'm dead not even my body would I want on that airline. I sure miss my Jetblue I would NEVER use this airline even if it was the last one left in earth! read more

I just don't like their service, price, and food. Everthing. That's it. I just don't like it. I have received bad service and their bad attitude.I will never ride on air canada for my life. read more

You have more than 50% chances that your flight will be delayed more than two hours...Always having mechanical issues just before the take off. Yesterday my flight AC116 from Vancouver get first delayed, the pilot says it will take couple of minutes...After waiting for two hours on our seats, they advised that the flight is cancelled and we have to go outside again; which we did and end up in a line of hundreds of meters with one operator.... My advise for everyone: Avoid Air Canada read more

Air Canada isn't the best I've experience, but it's not the worst either. They are middle of the road for me. I fly AC most often in Canada because the other option isn't an option if I need to be somewhere at a specific time or day. I'm not a regular business traveler, but I do fly regularly. Mostly for pleasure, but some business in there also. Most of my flights have been on time. The staff is courteous most of the time, but maybe because they know I fly regularly. The biggest inconvenience that I've experienced is flying out of Toronto. When I arrived at the check in counter, my flight was delayed for three hours. I asked why I wasn't called or notified (by phone, email or text - I was subscribed for it). They couldn't explain. I then asked if I could have a meal voucher because of the delay and that I needed to eat dinner and that if I were notified, I could have had dinner before I arrived at the airport. She thought about what I said for a moment and then told me it wasn't company policy. I requested to speak to her supervisor. After summonsing the supervisor, I did get a meal voucher in the end - but not without a hassle. Where it should have been done without asking. Really, is giving me $10 for a meal going to hurt them considering I spend thousands of dollars every year with them? The other option in Canada is worse, so AC will have to be it for now. But I wish there were something better. read more

I flew from Atlanta to Toronto (9/1/2017) and back to Atlanta from Toronto (9/5/2017). However, both flights went through Toronto's Pearson Airport instead of Billy Bishop Airport. Though my trip was for September, I paid for my round trip ticket in early May. The total ticket price was $524.74. I only carried one suitcase. The first piece of luggage costs $25 and if you have a second piece, it costs you $35. I have to say that my overall experienced was mixed. Going from Atlanta to Toronto was fine but coming back was a bit stressful. It was my first time traveling outside of the United States so I was already nervous and didn't know what to expect. At Atlanta's Hartsfield Airport, I was pleased with how the process went. The line wasn't very long and the people at the counter were as professional as they come. They were pleasant and helped me with everything. This was a shock because Hartsfield is usually chaotic when I travel on other airlines. With the exception of the flight being delayed for about 20 minutes, everything was perfect. I left Atlanta relaxed and calm. The seats on the plane were comfortable, the leg room was acceptable, and one of the airline attendants looked like actress Olivia Munn. The attendants spoke both French and English. They were attentive to everyone's needs without being annoying. Getting off the plane in Toronto was just as pleasant. It didn't take long to get my luggage and I was relieved to find a currency exchange right there for my convenience. The part of Air Canada that brings my rating down to 3 stars is how disorganized everything was when it was time for me to catch my return flight home. Canada has some of the nicest people you'll ever want to meet but this wasn't the case at Pearson Airport when I was trying to head back to the States. It was like they were thinking, "His vacation is over, we have his money now, so let's take our pound of flesh out of this American." Never mind that I'm one of the good ones who isn't mean to anyone. I asked a question about where I'm supposed to go and this stern, middle aged woman with short blonde hair raises her voice and says, "Over there! Over there!" gesturing like I'm a child. And the whole process was pretty much self-serve, including the part where I put my luggage on the belt. I couldn't get the luggage belt thing to move and ended up having to get another Air Canada employee to assist me after he helped other customers who were having the same problem. He acted as if we were getting on his nerves when all we were trying to do was ensure our luggage would be properly checked in. Once I got on the plane things were just as fine as they'd been on the flight going to Toronto. All the customer service on the plane both going there and coming back was flawless. If they would make the part where you're leaving Pearson Airport to return to the USA more convenient, Air Canada has the potential to earn a 4 or 5 rating. One thing I learned when exchanging currency from Canadian to American dollars: Once you get back to the USA, they only exchange the currency that is in dollars and won't exchange the coins that are less than a dollar. That's not Air Canada's fault though. Just a helpful bit of information, as I'm stuck with a little souvenir Canadian coin change. Lessons of a first time international traveler learned. read more

Air Canada is a decent airline providing different flight times for a quick getaway. The crew is friendly and helpful. We have consistently flown with this airline whenever we travel to Toronto. Just like any other flights, it is best to take an early flight to avoid delays if your flight is a connecting flight. read more

So, Air Canada is officially the worst airline I've dealt with. And I've seen plenty. Complaints have been filed with the airline, CTA and IATA so far. This is only a beginning. Feel free to share my experience, as I am sure it's very common. Side note - YYZ, YAM and even YTZ were OPEN and functioning at the time. My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely. I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time. No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline. I will be filing a separate complaints RE: your customer service help line, as well as baggage handling. The flight cancellation complaint is also being filed with Canadian Transportation Agency. That's unacceptable treatment of customers, with no effort made whatsoever to rectify the situation. I was left with no alternative but miss work, look for accommodation and pay for food for three days. I'm compiling a group claim as well, as every passenger on the flight was treated in the same manner. Cancellation email was received AFTER I've returned from the airport, and the monitors still showed the flight as delayed. Please note - the airport wasn't closed, as Porter flight, using the same aircraft type, arrived and left on time. Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather" (please see above RE: Porter flight). I was left stranded for three days, with no explanation and means of accommodation. I'm contacting other passengers from the same flight that were told to "look for alternative themselves". read more

Don't ever fly if you have a choice. I fly very often for work and whenever I fly this airline it is delayed. They are rude and incompetent. Budget airline without the cheap tickets. Always skip this terrible airline. read more

My family of four had the unfortunate experience to fly Air Canada - Sydney / Vancouver in Jan 2017. We paid extra for Premium Economy. It made the service of the Low Cost Carrier, Jet Star look like a premium product. The flight was close to 18hrs long, with very limited service. Food was uneatable. One toilet in service for whole of right hand side of economy My seven year old daughter started to vomit 3hrs out and it took 20min to get an air hostess who then could not locate any further vomit bags Very poor airline. Choose elsewhere if at all possible read more

I traveled from SFO to Toronto, and Toronto to Dublin (then round-trip) using Air canada. Going to Dublin from Toronto, my plane was delayed by 2.5 hours! I nearly missed my connecting flight from Dublin to London! That could be just be an unusual occurrence, right? No. That happened again on the plane from Toronto to SFO. The plane was delayed for 2.5 hours again. So please be prepared. Air Canada can be delayed for up to 2.5 hours, or even more. read more

Really, really bad. Do not use this company if at all possible. Showed at airport and they told me the flight was delayed three hours. Then they said it wasn't, everything was okay. Of course, the flight was an hour late showing. We load, taxi and sit for an hour before heading back to the terminal...flight canceled (issue with the brakes). Delayed until the next day. We show up, they are again a half hour late boarding us and finally we leave. Customer service is a joke. The people working there could not have cared less. I could go on and on and on... Do yourself a favor and go anywhere else. I wish I had looked at some reviews for these clowns before I booked the flight.. read more

For my 9 1/2 hour flight from Budapest, Hungary to Toronto, I felt it was a so-so experience. You were given the chance to upgrade to economy class (which I did not do). However, me being tall (5'10") I found it hard to have enough leg room. I felt it was tight, but not as tight as some other airplanes. The food was ok and better than the average "airplane food". The flight attendants were really polite and were always coming around with food or drinks at least every hour. However, we did experience some problems with the overhead light and outlet. My outlet did not work and my mother's overhead light would not turn off on the flight there AND back. The air canada rouge app normally works very well but this time it had a few delays. I heard some others on the plane not happy with certain aspects of the flight too. Overall, it was a so-so experience. read more

Was a horrible experience!!! We were on plane for 5 hours before offered a drink. My daughters just wanted water. When food came around they were out of ever everything except Ramen noodles even then it took about a half an hour to get water for the Ramen noodles. They went around first with the iPads to sell so they could make the money even then my headphones weren't working. They need to start a card from the front and the back of the plane. Leg room wasn't bad but service sucked. Will never fly this airline again read more

Air Canada is the Worst Airline I have ever flown. Their Customer Service is horrible! If you are stupid enough to use this Airline. #1 don't check a bag, it will get lost and cost you $30. Check it at the gate it's free and it might not get lost. #2. Fly direct only! Because all connections no matter how much time in between get missed due to their planes always being delayed. And like I said customer service is horrible and they will not have a solution. read more

An open letter to Air Canada (with a 0 star rating): Dear Air Canada, Thanks for finding my lost bag, only 6 days after my flight. Unfortunately, it has been in the Toronto baggage office for 4 days since it was identified as my bag, but the Central Baggage office can't make a phone call to Toronto to have my bag loaded on a plane. I certainly hope you can figure out a way to get me my bag before the dirty laundry in it smells up the office in which you are holding it hostage. The only recourse you've given me is filing a complaint through your website, but you say you'll get back to me within 40 days. A lot of germs can grow on dirty clothes in 40 days. With all the flights you have between Toronto and Los Angeles each day, it should be easy to reunite me with my bag. Apparently you think otherwise. Please find a way to get my bag to me. I really want to wear my blue striped shirt and read to my son his new book. Dreaming of being reunited with my luggage, Miriam read more

I wish I could give no stars, because from start to finish this was a nightmare. On our flight out of Toronto to Rome, the flight was delayed 9 hours because Air Canada failed to secure a crew to bring the plane to the terminal. The pilots and attendants were on the phone for hours and couldn't get help. Then, on our way back, they canceled our connecting flight home during the flight from Athens, Greece to Toronto and made us stand in line for 4 hours to secure tickets on a flight the next afternoon. Despite our inconvenience, they only offered $20 worth of food vouchers to us, and we had to find a hotel to stay in. The next day, the backup flight was delayed over 2 hours, and when we finally arrived in Columbus, Air Canada had lost our bags. We tried to get help from the front desk but they didn't have anyone working it, so we had to go home and are trying to recover our baggage online now. Words don't describe how much I hate Air Canada. It is my life's goal to never use their services ever again. read more

Emailed October 5, 2018 after getting absolutely nowhere on the phone with an Air Canada Customer Service Agent. Got the following auto reply and it's now been 20 days and counting with nothing, not a peep from this atrocious company We appreciate your feedback. You can rest assured that an Air Canada representative will get back to you as soon as possible. Thank you for your patience as you wait to hear from us. Please note that this automated message confirms we have received your message and there is no need to re-submit your information. We're on it! What a joke that they call this customer service! read more

I went on a stretch where I was flying with American Airlines and decided to fly Air canada after a few rude or unpleasant experiences with american airlines. Yes I am Canadian so why wasn't I flying with Air Canada to begin with! We Canadians are nice people! Americans....lets just say different culture. The flight attendants are polite, curtious, and professional. I love the individual monitors for each seat which has a variety of shows and movies to choose from. They even have kid shows which worked well for the screaming kid behind me! Thank you air canada! Although the experience was great they are a little too "by the book". I mean I had to go to the washroom and the seat belt sign was on so the guy made me sit back down.....I really had to pee and the turbulance wasnt even that bad!!! For almost peeing myself I'm giving them 4 stars! read more

Thank you Air Canada. Between your non existent check in agents and wretched customer service, you exceed Southwest, United & all others in sucking. You are the Trump of airlines. read more

Air Canada employees are I'll prepared for cancelled flights. Some refuse to help stranded passengers. Some provide misinformation. No Air Canada employee at the Toronto airport actually provided assistance or helpful information to planes full of stranded passengers. A series of storms on October 2nd, 2018 delayed the departure of a number of Air Canada flights from Toronto's Pierson Airport to LaGuardia in NYC. My flight eventually took off and made it all the way to NY airspace before being turned back to Toronto by more bad weather. Not Air Canada's fault. The cabin crew assured us we would be met at the gate by an Air Canada employee with flight information. No one met us at the gate. It was late and most Air Canada employees had gone home, despite a couple of airliners worth of stranded passengers in need of information and flight assignments. Employees of another airline directed us to a phone bank which we were told would connect us to assistance. There were 16 phones, but that was misleading, because all but one was on hold at all times. The wait for assistance was quite long. There were two Air Canada employees at an assistance desk who stoutly refused to do anything, telling anyone who asked for help to use the poorly staffed phone line. There was one Air Canada employee who did seem to have useful information. He assured a number of us that we would soon receive tickets via e-mailed for flights the next day. No need to do anything. We did not receive e-mailed tickets and upon contacting Air Canada by phone, a task that required an hour of sitting on hold, we were told each passenger had to re-book there ticket individually. Anyone who had waited for an e-mail would have been out of luck. Absolutely terrible service. Weather trouble is fairly common, and causes real difficulty for travellers. One would think a major airline would be ready to deal with weather-stranded passengers, but Air Canada is worse than useless. read more

United booked our flight from Milwaukee WI to Dublin Ireland on Air Canada. We arrived at the airport early and learned that the flight scheduled for 5:15 p.m. was revised to 7:45 p.m. because of mechanical difficulty. That would still let us get to Toronto for the 11:10 p.m. flight to Dublin so we said we would do that. They looked at other options and found few - we have spent hours at the counter and waiting for someone to pick up at Air Canada and then discuss the issues (wait time on two calls, 30 minutes) - the only option they suggested was Milwaukee to Minneapolis to Amsterdam and a long layover and then to Dublin in 23 hours. So we waited. Then they moved the departure time to 8:20 and said we could still just make the flight if we ran across the airport from one terminal to another. Aside from the fact that my wife cannot run, we agreed to try and if we missed the flight, stay in Toronto overnight. But then they moved it to 8:50 and said we would arrive Toronto at 11:00 p.m. obviously too late for the 11:10. All right, we said. We will fly to Toronto and spend the night and book seats on the same flight tomorrow night. Um ... no, they said, the flight tomorrow night is fully booked. If you go the next night after that (1) we can't guarantee the Milwaukee-Toronto flight then either and (2) you will be unable to keep your commitment to speak at a conference in Ireland. We spent another hour on the phone with them and they could come up with nothing. They said if we could find other flights on other carriers they would refund the tickets (they said both on the phone and at the counter that they had no connectivity to let them check American flights and we should do that on our own - sitting in an airport with an ipad). So we came home and searched flights. They were for the next day or the next day after that so of course the prices were sky high. We cannot justify paying several thousand dollars for a ticket that cost 900 many weeks earlier. We had booked a hotel in Dublin for two nights and it is apparently nonrefundable. That's US$550 we'll lose. Not their problem, they said. For a refund, you have to go to United on the internet. I submitted this review to Air Canada and the automated reply said they will take 25 business days (!) to review it. I have been flying for over 50 years and I have never had an experience as bad as the one with Air Canada. Their own counter agents agreed when someone said this happens all the time for that flight, 3-4-5 hours late, and even the TSA agent called the airline "shysters and conmen" (honestly, that was a first) because she said she sees this happen almost every night and sometimes, when the plane is really really late, the pilots say they have timed out and just go to a hotel. We chose them because we thought Air Canada was solid, the price was competitive, and the 3 1/2 hour layover sounded OK compared to 6-10 hours in Newark. Never again. read more

Thanks again to Air Canada for their spot-on and friendly service. Bad weather meant I was stuck overnight and their folks on the phone, at the desks and gates bent over backward to help me get home...and always with a smile. This included an agent brining my glasses to my seat that I left in the lounge. Well done! PT read more

Booked business class to Orlando from Toronto. The check in agent in business class check in fought to make us check one carry on that we traveled to Canada with from San Francisco with no issues at all because it didn't fit loosely into the frame. We book business class for the convenience and extra leniency. Instead, we had an argument at 7am. read more

Air Canada put out seats 6 rows apart even though my boyfriend and I booked out tickets together. I'm not sure if this is normal for airlines to do but I flew with Cathay, EVA, Malaysian, Thai, Emirates and Qatar- I've never experienced this. If we are so far apart then why should we even bother to book our tickets together? On top of that, the customer service on the plane was, let's say, eye opening! A flight attendant was trying to find something in the overhead bin n she took most of the things out n put them on the customers' lap- again, something that I've never witnessed! read more

I will never use Air Canada again. Horrible service, delayed flight, rude crew... nothing good about this company. I DO NOT recommended at all. read more