To start with their new aircrafts - with smaller seats which cause the back pain and are geniusly equipped with the entertainment control and emergency button on the arm rests - as a result - staff stopped coming to passengers' call since they are falsely called all the time because the button just beneath the elbow. On Toronto-Vancouver and Van-Tor flights the staff "invented" to forget to distribute the meal - saving time and work to themselves and saving $ to the company. Therefore, I'm sure it is authorized and may be even ordered - happens now on all flights on this line. The gate staff is RUDE - rude and nasty!, impolite, unprofessional, Bottom line - Air Canada charges as an expensive company, gives service - as a low cost. By the way, for more than a month gas prices were half than before - anybody noticed that Air Canada made flight fare cheaper? or stopped charging for the check in luggage - the steps they introduces years ago when the gas prices went up? So bad - they are unregulated monopolists!! read more

On a flight from LA to Toronto (AC796 Saturday May 19th) we were delighted to be taken care of by service director, Karen. Although we were delayed by over 2 hours (on tarmac in LA) Karen managed to ensure passengers were informed on the situation, updated on progress and taken care of. She personally made the entire experience manageable. Thank you Karen. We know your job is not easy but you made it seem effortless. read more

Horrible experience almost every time. The staff are poorly trained who don't even know avaitation law. Most of the staff are often rude and condensing. The service all around is bad. The policies are inconsistent and the hidden fees are unbelievable. I will never use this company again. read more

They overbooked our 7:30 am flight to Chicago from Pearson and so we were denied boarding and was promised a compensation of $200CAD which was going to be mailed in two weeks. They also promised that we will be on the next United flight leaving in an hour so we hurried off to the Customer Service. Turns out, all flights to Chicago on both United and Air Canada were booked and the best they could promise is a 7:00 pm standby. By then, I would have missed a full workshop day in Chicago. The next best option they were recommending was a confirmed one hour flight to Milwaukee which was leaving in an hour. They assured us that it was only an hour away from Chicago. It wasn't. Upon arriving in Milwaukee, I had to haggle with an Uber driver who agreed to drive us to Chicago for $100usd. How much does that leave me with the measly $200 CAD compensation? To add insult to injury, on the flight back home to T.O., I heard the AC agent in the next gate calling for passengers on the next Montreal flight who would give up their seats for a compensation of $500 USD and an upgrade to business class on the next flight to Montreal that arrives at midnight! Why the inconsistency in terms of compensation? Who was more inconvenienced here? We were actually made to fend for ourselves in a different city! I demand that Air Canada get in touch with me to explain the inconsistency of their compensation policy and do the right thing. read more

NO STARS! GARBAGE! Booked my flight and air canada overbooked the flight and I got bumped offering me a measly $200 travel voucher or $100 cash. I wanted to cash and they told me oh they couldnt do this anymore. They were putting me on a flight the next day but I needed to get to my destination on the same day Hence why i booked it on a certain day. They switched my airline to US Airways - SO MUCH BETTER! Coming home air canada decided to downsize the plane leaving about 5 people stranded. My seat number also didnt exist on the plane but LUCKILY they managed to change my seat number. Today now, my friend is also trying to get back from her destination and her flight got completely canceled and she never received any emails or phone calls informing her. She booked through Aeroplan so air canada wouldnt put her on the next flight to toronto because it was a direct flight!!?? WOW! Seriously! anyways all I am trying to say is I will never fly with them again. Absolute garbage. I was warned by a lot of people when i booked my flight. I should have listened to them. "This happens all the time" the agent in Nashville TN told me. Shame on them. read more

I have had two extremely unpleasant experience with Air Canada. One time it was from SFO to HKG, the workers at the front desk do not understand how their own immigration rules work and my parents ended up missing the day's flight and we had to show that we purchased tickets from HK to China in order to get on the next day's flight. The other time is my relative missed a connecting flight from Toronto to SFO, and I tried to call Air Canada to find out what flight they are put on, however their number do NOT have a live operator. This is the most inefficient and rudest airline and I'm only comparing them to US airlines!!! Will NEVER fly them EVER AGAIN!!!! read more

Just came back from Florida and the crew on the airplane were so helpful with my elderly mother. It was such a relief to have the support of these wonderful people. I didn't even mind that the flight was late due to safety concerns (something mechanical). Better to be late than crash!! Thanks Air Canada PS I really enjoy the TV screens for each seat read more

My husband and I booked a trip through AC vacations and booked business class on all four flights....Edmonton to Toronto return and Toronto to Montego Bay return. Imagine our surprise when in Toronto, we saw an aircraft labelled Rouge at the gate. Regardless we did not think it was an issue as we were booked in business class. Upon boarding the plane we were horrified to find economy size seats, three in a row! The middle one, seat B was occupied by a pillow! (The flight attendant clarified that no-one would be sitting there). The seats were significantly smaller than on our flight out of Edmonton, armrests were fixed, and there was no leg room. The service or lack there of was indescribable. No movies, music, in seat TVs? The safety demonstration done by a crew member? How is this business class? It was very different and yet cost us a great deal of money equivalent to previous trips in business class. We were asked once in the air if we had an iPad. When we responded we did and it was in the carry on, we were asked if we had downloaded the app. Why would we if we knew nothing about this? Eventually we were provided with complimentary iPads so we had some in flight entertainment. Mine kept shutting down making anything hard to watch in a very limited selection of movies. I can only wonder about the passengers not sitting near the front who had to pay to use an iPad. Further to all if this, we had to ask for refreshments constantly and though the crew was pleasant they appeared to have little to no experience in their jobs. On the return flight one of the attendants offered us a snack (chips or chocolate). When I commented on my surprise to this as these were not offered on the way to Montego Bay he advised that it should have been and the crew was not doing their job! read more

THEY TOOK AWAY THE WHEELCHAIR !!! in Hong Kong airport! My daughter-in-law has special needs and bought a ticket to return from Hong Kong to her home in Virginia. Her ticket reads: Special Needs: Wheelchair - Assistance within the plane - reliant without an attendant. Person who is hard of hearing or deaf. They refused to let her board; that prevented by son from boarding, as he is needed to assist her in airports. Then they refused to offer any assistance whatever -- not for rebooking, not for overnight accommodations, she could not even stay in the wheelchair while things were sorted out. The problem seems to be that the proper bureaucratic forms need to reach the Medical Desk in Toronto before they can accept her as a passenger. Did I mention that my son and his wife are both deaf?. Perhaps the problem is that they do not know french. DEAF PERSONS SHOULD AVOID A-C !!! read more

Absolutely disgusted with the "service" or lack thereof. Air Canada​ canceled our honeymoon flight without warning and after 8 hours on the phone today, REFUSES to put us on the ONLY flight available to our destination because "we don't give business class seats to economy passengers." Also, the agent told me I could not speak with a supervisor because they "don't take direct calls." So, they've canceled the flights last minute, given us zero alternatives, and then refuse to book us with another airline or put us on the flight because the seats are too nice. This will go all over Yelp, Travelocity, Trip Advisor, the Better Business Bureau, Twitter, Facebook, every single place I can find. Every one of my friends, family, and associates will know never to book with Air Canada. read more

Not even as good as a third world airline. On trip from Boston to Seoul, flight to Toronto was cancelled. Gate agent useless. Made it to counter and by my own initiative found and had the rebook me on another airline,but much later arrival. On my return two says later, flight from Seoul to Toronto delayed over two hours meaning missed connection and overnight layover at airport. Since booked premium economy at three times more expensive than economy, asked for lounge pass --ticket agent could not do that. Asked for upgrade since second messes up plan -- ticket agent could not do that. Earlier in day, changed my seat but issued ticket gave me different seat --ticket agent could not fix. Ticket agent did give me the most amazing voucher for about US$8 for my trouble. Tried to change seat on line again -- showed me in the seat I had changed to earlier and showed delayed flight as departed. So website is also not even as good as third world website. Called 800 number and spoke to agent, but she couldn't do anything. Asked to speak to supervisor and she said she did not have one. Really?!? Air Canada is a terrible airline that appears to not care about its passengers or its reputation. A twice screwed passenger on a long haul trip was not well taken care of. I should have checked yelp before I booked. Update: in Seoul I was told by an air canada rep that there would be an air canada agent at the arrival gate to assist me. Nope. When I and the about a hundred other passengers finally found the counter with air Canada agents, there was initially only o e but thankfully the doubled the staff to two. Air Canada knew for at least two hours that there would be a large number of passengers requiring assistance but they apparently did not care enough to adequately meet the demand. In Seoul I was told I was booked on a flight out to my final destination in the morning. Not true. I was now informed that I would be booked on a flight in the afternoon because the earlier flight was over booked. Lied to and screwed by air Canada again. They did give me a hotel voucher for a hotel I would not choose to stay at and two meal vouchers good at the hotel restaurant. Only one entree on the dinner menu was below the voucher amount... by a whole penny and the breakfast voucher was half the price of the low end continental breakfast. Air Canada continues to show itself as the worst airline I have ever flown. read more

I had my direct flight confirmed from Mumbai to Toronto on 2nd January (12.55 AM) and when I went to Mumbai Airport, it was rescheduled to 1st night(11.45 PM) and they somehow didn't have my name listed in the system, although I had my booking reference and ticket number confirmed. Staff was really rude at the airport and they refused to help. I called my agent and explained situation and they re-booked me for 2nd January night (11.45 PM) and I saw my name in their system at checkin counter. Next day, when I checked again and called Air Canada, they informed me I still didn't have my name listed on 2nd January night flight and they told me that I missed my 12.55AM flight on 2nd January, which was never there at the Mumbai Airport (It was rescheduled). This was really surprising and shocking, after fighting with them over the phone, they finally re- booked me for 4th January 11.45 PM from Mumbai to Toronto (which was delayed and departed on 5th from Mumbai around 3.00AM) I filed complaint on their portal but no reply. THE WORST AIRLINE and I'm not gonna recommend to any one. read more

Flew to Greece with AirCanada Summer 2016. The crew did their best to make sure we were comfortable and the flight there was good. Unfortunately, when we returned our plane stopped in Montreal for 1.5 hours. They never told us we would have to go pick up our luggage and get to another gate to catch another plane for Toronto. Air Canada is aware that it is impossible to make the connecting flight. It was a miracle but we made it! Once at the gate they told us the plane is full and that we are now stand by. I was shocked. I asked for an explanation because I paid full fare and was promised 3 seats. Long story short, myself, my husband and teenage son slept at the airport and waited for a morning flight out to get to Toronto. They said all hotels were booked so they could not make arrangements for us. When I wrote Air Canada to complain, they gave a lame excuse and nothing more. This year we are trying another airline :) Thanks for nothing AIR CANADA read more

I paid $20.00 to pre-select my seat for my flight from Toronto to San Francisco. When I checked at the counter, I was told that my seat was taken and I would get a refund. I asked when and how, the answer was " I don't know". What a hack?? read more

Oh where to begin? I was so sorry for Canada lately. I grew up there. I loved this place. Lately I see so many Canadiens behaving in a non ethical way as bullies. The rouge brand of this airline is a joke. From the ridiculous uniform to the planes that should be retired in 1980. The handles had ash trays, TV were on the ceilings (not working). For food, they had red hot spicy pasta, and they charged for cheap wine on the international European flight. Grose all over. Worse than Airflot. For a country that runs by oil barons from Alberta, Canada sure can afford better. read more

I flew on 10/01/2017 from Venice IT to Toronto via Montreal. I flew with all the major airlines but this is by far the worst one. At my arrival in Toronto I discovered that my luggage was missing. it's annoying but it happens. I had to fight for 10 DAYS in order to have my luggage delivered at home. I spent hours in sterile discussions with an overseas call center. they did all kind of irrational actions. My luggage was sent for some unknown reason to a minor airport in CT at 5 hours from my house and they wanted me to drive there to pick it up. I refused and I told them that the closest airport to my house was Rochester NY. they did not believe me and insisted that the closest one was in CT. then after many calls I spoke with somebody that seemed to have more brain. I was wrong, my luggage was sent to Chicago. I wanted to cry. I restarted calling the craziest call center on this planet and they told me not to worry, the baggage would have delivered to my front porch the day after. after to days without news I recalled them and I discovered that my luggage was in Buffalo NY and it was in the hands of Fedex. I was quite happy, it was the end of the nightmare. I asked for a tracking number but the Air Canada representative was not able to give it to me. I insisted and he told me to wait. I waited some minutes and he told me that Fedex was going to deliver my luggage in less than one hour. It was midnight here in the States and I understood that he was inventing something just in order to get rid of me. I had my lagges delivered after 10 DAYS. they refuse to give me a compensation. Maybe for them it's normal to be rude and unhelpul with clients. for me it's not normal, I will never fly with them again. It has been a nightmare. read more

Air Canada Rouge is a joke. I didn't think it could ever get worse than US Airways but Air Canada was up for the task. First of all you have to realize that the Rouge is code for their discount airline. So it you are traveling to Europe on Rouge you are in for a very long and uncomfortable flight. First we noticed that the plane did not have its own air vents over the seats. So you were at the mercy of what ever temperature the captain set up. Our section didn't have functioning reading lights. This was obviously a known issue as the flight attendant brought me an Air Canada clip on light. The leg room is as bad as any discount airlines I've ever been on. The food was at best TERRIBLE and if you didn't like what they had to serve you they didn't even have any food for sale. It was a flight from Toronto to Athens. They served us NO protein as we requested a gluten free meal. It was rice and chick peas. For breakfast we got a disgusting gluten free muffin with margarine. They wouldn't even serve us coffee because the fasten seat belt sign was on. Oh and don't forget your money because drinks, not even wine with your dinner is included in the price. They don't have entertainment on board. You have to bring your own to log on to their outdated movies section. This makes it very hard to eat or drink when you have a laptop on your tray table. Oh and the flight attendants are very young with a horrible attitude. Seriously...there is more. But if you need more for me to convince you then good luck. read more

Don't fly with Air Canada especially AS A WOMAN TRAVELLING ALONE OR WITH KIDS. In case of a weather cancellation, they will push your flight 16hrs later (when the weather was better hours before!) and you won't know until you get to the airport from another trip.They won't accomodate you and help you find a safe place to stay for the night, especially as a woman traveling alone. For the 16hrs you spend there, even if they had a flight earlier - they will choose you to wait that amount of time even after you just flew 5h30 and spent the night. Yes, they will try to give 15% off your next flight, to apologize, but they are the most expensive air company already! Customer service over the phone during the night while trying to figure out what to do was the worst and they make you feel hopeless and even more alone in this situation. Choose another air company if you can: cheaper, way better and safer service! Thanks for sharing. read more

I've literally had the worst experience with this airline and I can't even get a hold of a representative. I've had a 22 hour delay on my vacation, I'm stuck in a Toronto airport for 16 hours and I've had zero compensation with the exception of a 15% off discount off future travel. They make promises they can't keep and they show little to no compassion for thier mistakes. The "managers" won't go out of thier way to even SPEAK to you and if you contact thier customer relations line, they'll "respond with in 30 business days". The Toronto airport staff for Air Canada is the worse. The manager Elizabeth, or "Liz" who apparently doesn't have a last name literally made rude comments to me because I don't have any additional money to purchase my own hotel room. This is after Air Canada said they would foot the bill for the hotel and transportation. She then told me i would receive contact in 2 weeks for next steps on how to be reimbursed. (Not even the actual reimbursement). This is just a portion of the issue, not even including how this delay is truly impacting the rest of my trip. A 15% off coupon will never entice me to fly this airline again. read more

Grumpy agents at luggage check in and at check in counter on several instances! They give the airline a bad rep by looking like they hate their job and taking it out on the customers. read more

So so so so bad. If you can avoid them do it any cost. Theyve added a fourth seat in the middle from flights to the east coast from west coast and the seats are tiny. People will shove their elbows in your ribs and if you complain and they put you in another seat youll end up with the same problem. Rude flight attendants and people travelling with them in general. Do NOT fly with these a-holes. Westjet anyday i am NEVER flying with air canada again. read more

My wife flew from Toronto to Charlotte NC and her suitcase was lost. Air Canada has few flights, so there was no one to contact in Charlotte. There with her was an Indian family that lost 6 bags. We ended up spending 1 hours on the phone trying to reach an a representative only to be told "nothing can be done". We never used Air Canada before and after today's little taste, this will be the last time. read more

This is the worst airlines I've ever traveled with. Going to Toronto they were 2 hours late leaving la guardia airport. The pilots did however get there faster than expected. When we were leaving ny they overbooked and asked for 6 people to volunteer to get on the next flight. They would compensate that person. No one volunteered so they said the would choose who will be removed from the flight. ( is this even legal?) either way eventually they had enough volunteers. Coming back to Ny two days later we had a 2:25 pm flight. We got to the airport around 12:20pm as they said to be 2 hours early . We waited in line for well over an hour just to check In. Then after checking in we had to wait another hour in the security line. Then after that another 20-30 minutes in the is customs line. We made it to the gate just as it was closing. We end up getting our seats and the same issue occurred. They over booked and needed 5 people to get off the flight. So the flight left late again! During the flight they started giving drinks out late and we were in the back of the plane. My 3 year old kept saying he was thirsty and as they got a few rows ahead of us they just decided to stop serving. So I asked the male steward for some drinks and he said he'll be right back. So he did come back and then he asked what we wanted. I told him just 3 cokes. So it would be easier. To this day I'm still waiting for the coke. He just straight ignored us. Overall I prefer to sit in my car and drive to Canada than pay my money to suffer with these money hungry airlines. read more

Air Canada has very good assets which is their people who are nice and patience but they don't have good process in place. No one will provide any update status of connecting flights while we were on and then off the current flight. It's 4:20 am and I already spent over 4 hours waiting on the phone to rebook the next connecting flight :(. I gave up. read more

After a year of planning a South American adventure, we arrived at the airport to be advised that our Air Canada flight was CANCELLED. When I approached the employee for information, like a robot she replies "we will not provide hotel vouchers, this is weather related, no flights entering or leaving Toronto." First let me say that "tacky" is my first impression. Maybe some customer service training. I could give a hoot about a hotel voucher. How can I get to my destination in time to get on my cruise ship in Chile. Their answer bus people to a crowded airport like LAX and have them sleep on the floor for a flight 32 hours later, because its Easter weekend. I had to make other arrangements. I will never entertain using Air Canada ever. Do yourself a big favor and read carefully through all these reviews. You can save yourself a lot of grief. read more

Voted #1 airline in North America 5 years running?! They make you pay for a blanket on international flights! They are often late, or bump you off a flight, and then imply that it's your fault for not checking in online hours in advance. The only reason I fly them is as they are the only Canadian airline with true national coverage. read more

We flew from Vancouver, B.C., Canada to Los Angeles, on Air Canada's Rouge (their economy airline). The flight was generally good, but the seating was awful. The pitch (distance between seats) is 19", which is about the smallest it can ever get. For anyone over 5'6", be prepared to sit scrunched up with your knees flat up against the seat in front of you. And if the guy in front of you leans his seat back, you may as well stand all the way to your destination. No other airline that I have flown uses such a restrictive seating configuration. They need to rethink their economy layout. read more

This company lost luggage any time!' They don't compensate.. Speak to you rude on the phone and drive you crazy by giving you annoying answers.. Right hand don't know what left hand dose!! read more

If I could give no stars, I would. I flew twice from London to Toronto (and on to Denver). BOTH TIMES I missed my connection and had to spend the night in Toronto, which is ridiculous enough by itself. On both occasions, I was startled by how the employees seemed to hate their jobs and were down right mean most of the time. No one smiled, no one said thank you. On one occasion, I was told to stop talking and go back and wait in line. When I was trying to check in for my flight, the women "helping" me tried to charge me for my bag because she didn't believe that I was coming from an international flight the day before. When I had to drop off my 50lb bag after going through customs, the man who was supposed to be "helping" literally watched me struggle to put it on the belt, without helping. I honestly wish I was joking about this.. The first time I waited in line for 6 HOURS to be re-booked. It took them at least 30 minutes to re-book each passenger. I thought this was a one-time deal, but a year later when I missed my connection AGAIN, the line was the same length. The second time I unwisely took AC, I could have made my connection (I had 20 minutes), but instead of helping me do this, they told me it was not possible and actually refused to let me through. There was absolutely NO support for passengers trying to make connections. When I was finally re-booked for the next day, they didn't even give me a dinner voucher. I thought I was at least entitled to a free meal since it was their fault I missed my flight. The reason we were late was because when we got to the gate, the walkway that connects the plane to the terminal was broken. They told us that it would have collapsed had anyone tried to use it. Then it took more than half an hour to go to a new gate. The captain admitted on the intercom that "no one had any idea what they were doing." It doesn't really inspire confidence. On the flight to Denver the next day, they didn't serve snacks either. Since I didn't get a breakfast voucher either, it was just rubbing the salt in the wound. Anyway, I will never be using this airline again. In the future I will pay the extra money to take a different airline. read more

Air Canada & Health Canada don't care if your baby is born with the Zika Virus I'm extremely disappointed with Air Canada and its service with handling travellers trying to avoid the high risk Zika virus. As an international travel provider, I thought it would be obvious for them after the Ebola outbreak to not take chances with another virus that can potentially be brought back to Canada and can be transmitted through intercourse as well. I'm aware it is not transmitted from Human to Human on contact (But how long does it take for viruses to evolve if we do not control the outbreak?). I'm currently trying to get my common-law pregnant and I cannot as "some" doctors have mentioned that it is unsafe to have a child for two years. After this morning I was extremely worried about my trip to Panama in March. So I decided to call them to possibly try to change the location or even get a full refund. I was told by the service number that I should get a doctors note and I will be refunded by the Air Canada Health department. I got the doctors note for $25 but the helpline that they gave me said that is not possible, it is only a courtesy / goodwill extended to pregnant women or women trying to get pregnant and they must be on the trip. This is not the case for my trip as I will be traveling alone. The virus when I return to Canada can possibly infect my common law because men usually don't show symptoms and I assume I will be one of them as I'm very health conscience and exercise on a daily basis. Once I told the Air Canada Health agent that I had already spent $25 and they're going to charge me another $200 to give me a refund. I'm already quite behind and that is not a short sum of money. To get me off their back they told me to call Health Canada as it's all their fault that they haven't said that the Zika virus is very dangerous that they need to change all plans for people traveling to that country. In other words Air Canada essentially told me not enough people have been infected with in Canada for them to take that gamble. So they would essentially take the gamble with our health and possibly future Canadians. I personally would like to have a healthy baby. Air Canada clearly does not care. As a Canadian trying to make my budget work it is a huge hurdle. If I'm charged this sum I will not have enough money for the trip. Thus, I will have to cancel it all together and not take a vacation this year. It's upsetting how the mighty dollar dictates how our health is handled by corporations and our government. Thank you Air Canada for bringing me to the realization that you obviously do not share the Canadian Values and my loyalty should be awarded to businesses that care and want to protect my interests as well. read more

Why oh why did we take Air Canada. This would qualify as one of the worse decisions I have ever made in my life. The nightmare we had to go through to get back home after our trip... where to begin. A trip that should not have taken more than 8 hours with our connections ended up taking more than 21 hours. Air Canada lied to us about the reason for the delay (then cancellation) of our flight. They stated weather-related reasons but we then found out from the authorities in the air transportation industry that it was cause by aircraft preparation issues. Lying to their customers to avoid having to pay each and everyone of them the denial of boarding compensation. There are a number of other details related to our nightmare, but I won't list it all here. Moral of the story, AVOID THIS AIRLINE AT ALL COSTS. Pay the extra $ to get a flight on an honest airline that actually cares about you. read more

We used the airline for our honeymoon; our BWI flight was delayed 15 minutes which caused us to miss our connecting flight. Our BWI flight didn't even place us together although we booked the tickets at the same time. The passengers were nice which really helped the experience but after looking at the reviews and having our own experience I can understand why this airline has such bad reviews. I can't leave off the review without mentioning that the airline didn't put safety first during out Toronto International flight delay. So to recap our BWI flight was delayed 15 minutes, then we missed out connecting flight only to book another flight an hour later only to have that flight delayed 30 minutes due to a thunderstorm. For this reason, we have decided that the additional cost of a non-stop flight is worth it. read more

Good cabin crew, but everything else is a disgrace. They cancelled a flight from YYZ to YUL, and amazingly, didn't bother to tell anyone. We found out after waiting with others at the boarding area and one of us went to check why no one was there. Most don't check the big board every few minutes to look at status that didnt say much anyway, plus we had no idea where to go and had to ask anyone in uniform what the hell to do. I never got my luggage because of the last minute change in planes - I am not holding my breath that there won't be a major screw-up with that too, again. I try to avoid AC whenever possible. read more

My husband and I had booked a flight AC85 from Tel Aviv to Toronto, on Saturday, November 24. We had a connecting flight from Toronto to Newark (flight number AC7654), which was supposed to depart at 18:40 on Saturday, November 24. The flight from Tel Aviv was delayed by over an hour; however, the pilot did his best to get us to our destination as soon as possible. As a result, we arrived at the Toronto Airport with an hour to spare before our next flight. Accordingly, we arrived at our gate at approximately 18:10, the boarding time. However, upon arrival at the checkpoint, a representative of Air Canada notified us that we weren't permitted to board the plane because our plane was late, and they didn't have enough time to store our luggage. Despite telling her that they could've sent the luggage to us the next day, she persisted that we weren't allowed to board, and gave us a pamphlet, "Interrupted Trip Information", a hotel reservation for the night, $15.00 each for dinner at a restaurant, and tickets to Newark for the next day. Afterwards, upon conversing with a staff member from the airport, it was brought to our knowledge that the flight was overbooked, which is probably the reason for us being forced to give up our seats on the original flight. As a result of your company's poorly handled business, we then had to fly to Montreal, flight AC406, and then to Newark, on flight AC7740. Consequently, instead of arriving at Newark at 20:00 on Saturday, November 24, we had arrived at Newark at 16:30 on Sunday, November 25. Furthermore, this only served to annihilate all of our plans, and massively inconvenienced us. To get to my point, I just want to say that this behavior, on the pert of Air Canada was unprofessional to say the least. This was the worst traveling experience we've ever had. read more

Thank you, Indrani Makhan. She is a customer service agent with Air Canada, and she might be an actual angel. She went above and beyond for me after I was sent on an unforgivable wild goose chase by American Airlines. read more

Horrible service. Just feel cheated. Purchased a ticket in Jan/2015 from Vancouver Canada to Mexico city for travel in Dec/2015. Paid $831.00 . Now in May, just saw the same ticket for $604.00. Called Customer service and they did nothing. "sorry" we cannot refund you the difference . The only reason I booked with them was they were the only one that fly direct. But now they have some competition. Aero-Mexico are about to fly direct. They have flights on the same days for $499.00 Direct. I cannot believe it. I do not expect Air Canada to give me the ticket for $499.00 but least for $604.00 which they are selling the ticket for. Guess what? Never again we will fly Air Canada. read more

Air Canada do not handle luggage bags properly. This airline delay baggage and also damage it.

Worst airline in the world. Nothing about Air Canada is representative of the Canadian culture. The agents are arrogant and rude. They think that just because they are sitting behind a desk makes them better than everyone elses. They ALWAYS overbook flights. several times now I was placed on standby for a flight I had already paid. I was denied a seat because they oversold my flight. Ten of us were left behind. i was flying to NYC to connect to my final destination. so it was important that I get on that flight. At the same time that I was waiting for them to secure a seat for me, I found out that there was a direct flight to my final destination that had just left (5 mins - with empty seats), but I guess that was too much thinking for the guy on the desk to figure that out. This company is greedy and poorly run. Folks, keep your sanity and choose a different airline to fly. Avoid them like a plague! read more

Flying with Air Canada was the worst travel experience. In short, I paid for 4 business class tickets. On the return flight, the connection was delayed. Despite the delay, I ended up being at the connecting gate long before boarding ever started - only to find they had given my business class seats away. Their explanation was the flight was overbooked, and they needed my seats to accommodate the overbooking. They told me they gave my seats away before I ever even landed. Without exception, the ground staff were dismissive and unhelpful, telling me there is nothing they can do to assist me, this is simply the way the airline does business. My family and I then had an exceptionally long delay, only to be put on a plane home in seats significantly less than the original seats I paid for. Customer Relations cannot be reached by phone, you have to navigate their system by email. They told me they knew some of their planes are in need of updates and repair as I had complained about the extent to which the technology in their business class seats does not work. They offered me a voucher only to be used on Air Canada and now have completely stopped even answering my emails, just ignoring me. Giving me a 'voucher' is not appropriate compensation for receiving less than I paid for. I can only use that voucher if I fly Air Canada again, and on an international flight. In essence, for a terrible experience the expectation would be I book the airline again and pay them more money when I have been treated badly as a customer. In what other industry would this level of customer service and compensation be ok? read more

This is lengthy, but worth the read if you are traveling with Air Canada. I see a lot of one star ratings and I can see why. They ruined the beginning of our honeymoon, and have made no effort to contact us or compensate us. We have spoken to people in person, via numerous emails, and by telephone. We can get no one to respond to us. We have even gone so far as to email the VP and president of Air Canada. I am beyond horrified by their lack of customer service. My husband and I were traveling to Greece for our honeymoon, we were flying Air Canada. On July 27, 2016 we were in Toronto airport, and due to unforeseen circumstances, we had to change our flight to fly to Athens on July 28th instead of the 27th. Should be no big deal, the Air Canada customer service desk rebooked our flights to Athens for July 28, 2016, with a layover in Zurich, arriving in Athens July 29th at 3pm. We had a confirmation printed out for this flight. When we checked in for our 6pm flight on July 28 we did not receive boarding passes for the Zurich to Athens flight, we thought this was odd, so we questioned the person giving us our boarding passes. They assured us we were all set and would get our passes in Zurich. This was worrying me, so my husband, again, asked someone at the gate about the boarding passes. We were told, once again, that we were all set and would get them in Zurich. As we are attempting to board our flight to Zurich our passes would not scan. We are then, and only then, informed we have been taken off the flight. When we go back to the customer service desk we are informed that the employee who had booked our flights did so incorrectly, so we did not have seats on the Zurich to Athens flight, despite having a confirmation printed out. We had since been placed on a flight through Paris to Athens, that had us arriving in Athens at 9pm on July 29th. This meant we were missing tours in Athens we had paid for, and our airport transfers we had paid for. We were outraged to say the least, and can not believe the first we're hearing about it is as we board our flight! The customer service reps were rude, unsympathetic, and unapologetic. We asked to speak to a manager, but one never came. There were no options for us but to take the flight through Paris. We were concerned about our luggage, but were assured it had been taken off the Zurich flight and we were all set. We kept being told everything was fine, it was maddening and disconcerting. It also turned out we were not sitting together on the flight. We had to talk to several people to tell them to fix this as this was their error and it was our honeymoon! We really felt like Air Canada could've cared less, when they caused all of this. When we arrived in Paris, our connecting flight to Athens was through Aegean air, not Air Canada. Aegean air charged us $120 Euros for 2 checked bags, and would not give us boarding passes until we paid the money. We explained to them we were not sure our bags were on the flight as so many changes had been made. They assured us they were on the flight and to just pay the fee. When we arrived in Athens, our luggage was not there. My bag had flown on the Air Canada flight to Zurich, and we did not know where my husband's was, after paying $120 Euros! My husband's luggage finally showed up on July 30th at 5pm on the cruise ship we were on, after having a heart attack wondering what we would do if the cruise ship left before his luggage arrived! We also had to pay a taxi $40 Euros to get us to the hotel, because we missed our airport transfer we had bought and paid for. We arrived at the hotel at midnight! By this late hour only one restaurant was open, and there was a dress code. They would not allow my husband in even after we told them his luggage was lost. We were forced to go back to our room and get room service, which was very expensive. We had also paid a lot of money to be in a hotel for what amounted to be 7 hours! It's worth mentioning every flight we took with Air Canada was delayed, because we had to unfortunately fly home with them too. This was an awful start to what should have been a very joyous time for us. The beginning of our honeymoon was ruined. We contacted Air Canada via email, as we were told to do, on July 29th, and 3 weeks later, are still waiting for a response. It is clear that they do not care about their customers. They owe us an apology, an explanation, and many refunds! I can not even put a monetary value on the stress, and anguish they cost us, never mind the actual dollars we have lost. We spoke to people in person, and via telephone and are always directed to a customer service email. I am horrified that after receiving several emails from my husband (which should now be reviewed) over something that was clearly their error, they are not urgently trying to contact us and rectify this situation. Utterly disgusted and disappointed. Still awaiting a response from someone a month later!! read more