Absolutely terrible experience with Enterprise at Toronto Pearson Airport. We booked our rental two weeks in advance, yet after a long flight we were left waiting over 40 minutes at 2:00 AM, only to be told they were sold out and had no vehicle for us. What's the point of making a reservation if it isn't honored? Leaving customers stranded in the middle of the night after confirming our booking is completely unacceptable. To make matters worse, we had no choice but to pay for a taxi to our hotel in the middle of the night because Enterprise failed to provide the car we had reserved. The customer service was unprofessional, disorganized, and showed no urgency or genuine effort to help. This experience caused unnecessary stress and extra expense after an exhausting day of travel. I will never book with Enterprise again and would strongly advise others to think twice before relying on them. read more

Horrible customer service from the Pearson Airport location. My husband took a rental from Timmins location and drove it to work in Toronto. He parked it at Pearson Airport and when he got back he noticed a flat tire. enterprise roadside assistance told him to bring it to the Pearson location and he received another rental to come home. there was no damage aside from the flat tire and they said yup no damage and provided him with a report that said NO DAMAGE. Three days later they told him there was damage and are expecting his insurance to pay for it. We have the proof that they told him there was no damage. This is horrible customer service and we will not be renting from them ever again. read more

Amazing service every time time. I rent from enterprise YYz often and the process is speedy and easy and staff is always knowledgeable and helpful. Last time Sharon helped me and she was great friendly and made sure I had everything I needed read more

Avoid renting from this enterprise at all costs. I had rented a vehicle over a month ago, returned it with no issues, cleared to go and no damages were claimed upon my return by the employee at the Pearson rental return. I even recived my receipt immediately upon return stating the vehicle condition "no damages". Verbally the employee also cleared the vehicle of no issues or damages. This location, one month later is trying to send me a bill for $500 stating there had been damages upon the return, despite having documents claiming no damage, as well as a video recording I did of the employee inspecting the vehicle for purposes like this. Absolutely avoid this company unless you want to be held accountable for made up damages. Be diligent as well and make sure you record and document everything for purposes like this! read more

I had an amazing experience at Enterprise Toronto Pearson airport. The battery on our personal vehicle died and Karan jump started our vehicle with an Enterprise vehicle. We would happily recommend this Enterprise with amazing customer service. read more

If there were more stars, I would choose them. In Toronto Canada, and I have had a vehicle for 2 weeks, and from start to finish Enterprise staff at Dundas street have been fantastic. Nothing seems to be too much trouble to them, they are a credit to the company. Thank you so much. We have come from Wales in the UK, plus I needed disability adaptation on the steering wheel. No problem, and no extra charge!! read more

They gave us this tiny little 4WD Mitsubishi that is so undriveable. There's no insulation and the ride is really choppy. My whole body becomes sore just after an hour on the freeway. What a shame they can go so cheap to stock up their fleet. read more

Updated- I have done that 3 times. And each time I contact you. I get told someone will get back to me and no one ever does. Why can't I just call the desk at the location. I don't understand why that is so difficult. I rented a car here and dropped it off on Wednesday evening. I have talked to numerous people. but cannot get through to the location. they never answer and it tells me to call back. I left some expensive electronics in the car and would like them back please. I don't know why it's so hard to talk to this location. everyone i talk to at the central line tells me they have messaged the location and they will call me back. no calls. read more

Got there at 1:35 am due to my flight being delayed, had a reservation. There was no one at the counter and the door was locked. All signage says online and otherwise indicates they are open until 2am. National and Hertz were both manned at this time, would suggest using one of them. read more

I booked a car for me to have whike in Ontario from Alberta. I paid with my debt visa . Get thete they wont allow me to bc I didn't have a credit card. Left me stuck in Toronto trying to find someone to get me bc I was visiting 2 hours away. Now I have no way back to airport. I am livid. I can't go see my kids now . read more

Horrible experience. Enterprise charged us for damages (Enterprise Rental Agreement 567965336). Okay... we requested a damage report to share with our insurance company, but Enterprise completely ignored us. We called, sent multiple emails to the damage repair unit and general support--yet received no response. This is pure customer negligence, the worst part is that it costs us a lot of money!!! read more

This was a really tricky area to get to if you didn't fly into Pearson. There is signage inside of the airport that directs you where to go but if you're driving to this branch to rent a car (they seem to have more options for drop-offs from this location interestingly enough), it's confusing. The signs from the 409 only tell you were to go to drop-off a previously rented car which is towards departures (you'd think it would be at arrivals right?). Well, this is actually where you want to go to pickup a car as well. So yes, we drove a car here to rent a car since we dropping someone off. There's only one entrance for personal vehicles into the parking structure that houses ALL of the rental car places so it might be a little confusing. There are a lot of entrances that are blocked off so pay attention to the signs and don't drive your car over the road spikes. When you finally get inside, it's a little confusing on where to park because there are a ton of barriers and toll booths. Most of it is only one-way driving. There did end up being parking right outside of the Enterprise area but I have no idea how you actually drive there. At one point we tried calling the desk for directions but no one picked up. The inside where the counters are is actually really nice and modern. We went later at night so there was only one agent working there. The area there is pretty large and there's enough space to socially distance. The compact SUV that was booked online was somehow not available. The agent let us know that he had equivalent ones. This one actually turned out better as they wound up giving us a 2020 Mazda CX-3, AWD for that winter driving, with only 20km on it! It came complete with new car smell and was very clean on the inside. It also had some great features that were good for driving long distances with a digital infotainment system that can connect to your phone through Bluetooth/USB/etc. I'm not sure if all of their cars have these types of features in mind but definitely ask as they were super convenient. The entire process (minus finding out how to get there) took less than 10 minutes. Super easy process and so happy with the quality of the car that we got! read more

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I rented an Enterprise car from a small town in northern Canada. Gunpreet drove the car from a location over an hour away, and arrived early because he knew I had an airport deadline. The car was pristine. We had an incident with the car resulting in minor damage. Gunpreet's first question was, "Is everyone okay?" Then he said, "Enjoy your holiday. The insurance you purchased fully covers the damage." I would rent from Enterprise again. read more

I received great service at the enterprise airport kiosk location! My agent Maive was welcoming, professional and efficient. I was in and out of the kiosk in no time. She gave me all the choices and even gave me a free upgrade. I wish I could give her more than a 5 star ! read more

Gave me a car that requires an oil change/car maintenance sign. WTF? I I only saw it as I was slowly driving up to Waterloo. I emailed their service addy. Let's see if they actually email me back/get me a better car. I'm using this car all week for work. Now I'm paranoid about it breaking down on me. read more

Terrible customer service at Enterprise Rent-a-Car in their Toronto Interntional airport location. A full week of calls and emails to Avinash (the branch manager) were NEVER returned. Calls to Amar (who also works at the branch) were NEVER answered. And then Aline the "Territory Manager" from head office in Scarborough ALSO never returned my emails. AWFUL customer service from ALL THREE employees. read more

What a joke of a company. Enterprise Canada - Toronto is probably one of the worst companies to deal with. After using the link supplied by Enterprise to pay the toll, they sent me to Collections because they claimed I did not pay the second toll. Not my fault because you ONLY SENT ONE LINK! I had to find out I second toll after call the Citation Department (9 calls, 1 voicemail). Needless to say I will NEVER use this company again for any car rentals. I know this this does not have the same meaning but what a CLOWN car company. read more

Shame me. Twice in the past and now twice today. I made a reservation online and received a confirmation only to be called and told there don't actually have a car for me. So I called a different location and was told, 'yes, yes we have many cars'. So I made a reservation. Only for them to renege again. So don't count on actually getting a rental from them. Go somewhere else. read more

Don't come here unless you want the keys to the wrong car. We had to hunt for a car around the lot that wasn't there. These people have no idea what they're doing, I recommend you find any other car rental place. read more

We reserved an SUV suitable for my kids comfort , but they gave me smaller SUV . It was not stable at all on 401 when I reach 90 km per hour ... Also the seat lock notch does not lock ! So , the back of the back seats moves back and forth with any little brake! It's a waste of hard earned money . And Entreprise ruined our trip. read more

They didn't accept my mom's debit card but she was going pay they said to pay with credit card but they still didn't accept my moms credit card read more

Enterprise will not pay damages to my property caused by one of their rental cars. I have called a dozen times and even had am RCMP constable call on my behalf. brutal, shite companies operating in Canada read more

This last rental was a complete disaster! I asked for a RAV4 or equivalent but when I got there only the Hyundai Palisade there or a pickup truck. We needed to be in Windsor in the morning (starting from Mississauga) and it was 5:30pm the night before so had no time to look at other locations. We needed something with good gas mileage and this Palisade looked way too large to be fuel efficient. The pickup was of course out of the question. So, we had no choice here(!) Looking inside we found the seats had several deep cigarette burn marks and a distinct smoke smell being smothered by a sickeningly sweet berry smell. I am very sensitive to cigarette smoke so this was a terrible experience. Again, we had no choice but to go with this vehicle. The Enterprise rep said it was good on gas so not to worry. It had just over half a tank of gas (5/8 actually) and so I left and took a picture of the dash about 10min later in my driveway. I live about a few blocks from this location (less than 5min drive). The next morning, I noticed it said on the dash that the gas was only good for about 297km which means I may possibly run out of gas before hitting London (half way stop to Windsor). So, I had to fill up before leaving Mississauga. This was one of the many times I had to fill up as this vehicle sucked a lot of gas for an SUV. I then realized this was very OLD model - from 2021 so was really a 2020 vehicle(!) So I had paid for 2days rental and it was the same price as I had paid for 3days of an SUV from the week before from this same location. Hence, I paid a lot more for an older, stinking vehicle that sucked too gas and then had to pay almost $100 more in gas all because Enterprise didn't have the vehicle I requested. When I returned the vehicle the manager of this location said all was good except for the gas. I said yes... I put in more than was necessary as it was at 3/4 tank now. She said NO it should have been up to the top(!) My wife had been waiting about 15min by now in the driveway for me and I had been driving since early morning and was very tired. This manager knew me as this was my 3rd rental in the past few weeks. But she said NO, it's on my contract that my vehicle was given to me with a FULL tank of gas. I said that was not the case but she refused to believe me. I then said I should have a picture of it. I showed her the picture and she then asked for proof of time taken(!) I then showed her the meta data of the picture and it showed 5:52pm and she continued to argue that I rented at 5:22pm. I said I couldn't possibly use up half a tank of gas in 30min could I? I found this manager to be sweet when asking for reviews and ridiculously argumentative plus not respecting the golden rule that the CUSTOMER IS ALWAYS RIGHT. However, she finally offered to check the contract of the previous driver to see what the gas was at before giving the vehicle to me and found it was at 5/8tank. Hence the fault was by the ENTERPRISE employee but NO apology was given and NO CREDIT was given for the extra gas I put in for this return. When I offered my feedback on the cigarette smell, burn marks and spongy suspension of this OLD vehicle she deflected saying most customers smoke after she tells them not to and its simply beyond her control. This rejection of my feedback went on for several minutes while my wife waited for another 15min. What a waste of my time and absolute disrespect of the customer. I will be thinking very hard before renting from Enterprise next time. read more

I have not even reached the reception yet! I have called Enterprise Car rental at 2074 Steeles Ave. E. in Brampton Ont & have been on hold for over 50 mins & still waiting!! What terrible service. If I didn't have to wait because the location was chosen by my insurance company, I would have hung up a long time ago & gone to another rental company!! I finally hung up because they close at 5:30 pm. read more

Flight delayed. Just got in at 3 am. No support for any of the rental cars. Now must wait until 6 am. Ignorant business model!

Not happy that I am forbidden from dropping cars off in Toronto, I must return cars to YYZ airport location. Not happy that I was not provided a paper copy of my receipt when I left with the car. Not everything must be digital. Not happy that my upgrade coupon was not honoured. Car was clean. Staff required to check 2 ID's? That is a new policy. read more

When I received a parking ticket, they said they will cover it but instead I had to pay for it all. Ticket went from $13 to $78 because of them. Horrible service I'm extremely disappointed in this company. I've never once experienced such terrible customer service in this way. Never recommending anyone to this enterprise, you're gonna lose a ton of money. Stay away from them!! read more

I want to give a big shout out to both Hassan and Mo at the Pearson International Airport Enterprise location. I fly back and forth from LAX to Toronto a few times per year and rented from Enterprise this time. I can't say enough about both Hassan and Mo's customer service. They were exceptional, friendly, polite, helpful, efficient and took such good care of me. A 66 year old female traveling back and forth can be stressful and to be greeted with kindness, helpfulness makes all the difference in the world. This location is blessed to have both these gentlemen working for and representing Enterprise. I hope they are working there every time I travel to Toronto. I wouldn't hesitate to rent from Enterprise again and again. Thank you to Hassan and Mo! Many blessings you you. Ava read more

Arrived to Enterprise this morning after booking a car a month ago (and CONFIRMING the reservation this week) to be told there were no cars available because they had overbooked. Was told there are numerous people waiting on cars that they don't have. So now I am literally stuck, and a trip that now needs to be cancelled. Enterprise used to be my go to for renting a car but it's clear they have become incredibly unreliable. read more

I wanted to share my personal very good experience with Enterprise rent a Car. It was the first time when I had a car accident and just delivered my car to repair, so I needed a car to drive meantime. I was pleasantly surprised by how easy it was to do it because of the people who work there. I was warmly welcomed and within a few minutes provided a brand new car that actually I loved so much that I started to consider buying instead of mine. :) When I was returning the back, it was the same thing, quick confirmation that all was good with the car, giving one of my items that I forgot in the car. I didn't need to worry about anything. That was easy and very special. Where else we can try driving a new car for a few days and experience something that is not possible when doing a short test drive when considering buying a new car. Thank you sooo much!!! Gmailmanitoba1! read more

Beware of this company especially when they asked you to make a deposit before they give you a car when your insurance asks you to go get a car from them. My advice is don't make any deposit for they would rip you of that money. They did it to me. They rip me 120 bucks read more

Enterprise Rent-A-Car - Car Rental Near Me - Mississauga, Ontario

I had rented a car from Enterprise in Mississauga and the car had an issue after a day and being a Sat the rental places in Mississauga were closed. I managed to find a place that was open and they only had a pickup truck which was a problem for my wife to get into since it is too high.They suggested I take the pickup to the airport and see if they can exchange it for a smaller car since they have a larger inventory. When I went to Enterprise at the airport they said they did not have any cars available to exchange. Since I booked this rental through Costco, I went online to see if I could rent a car at the airport and it was available to rent. So I went back and showed the person at Enterprise and he said I could go ahead and rent the car and he would be able to give it to me. They had a car and would not exchange my car but would give me a new rental. I find this disappointing that Enterprise at the airport would not give me an exchange when it was a problem with the car since I got it from a rental place in Mississauga. I booked the car through Enterprise and it seems that the airport location has prioritized their sales over Enterprise customer satisfaction. read more

My husband and I had to go to Peterborough On for a few days so we rented a vehicle from Enterprise Car Rental in Ottawa On on St Patrick Street location . well I have to say the service we received was exceptional ! The gentleman we dealt with named Ross couldn't have been any more polite and helpful ! He asked if we would like an upgrade from the compact car we had already reserves for another $30.00 plus tax for the 3 day period we were renting so we thought about it and agree to the upgrade which went from the compact car to an SUV which we were agreeing to when the manager said to our salesperson the Mercedes' is available if they'd like to have it ... we said oh no that is probably too much more money for that kind of upgrade and he said yes it is but I think we can arrange it for you to have it at the same price well we took the offer and enjoyed our super comfortable ride and swanky look ! We brought the car back and he offered us a ride home as it is offered at some locations sweet deal !! We want to thank Ross our salesperson and the manager of the St.Patrick Street location on Ottawa On . also the manager of the location Mr. Gaurav Chopra for their great customer service and professionalism with their customers thanks again gentlemen we were quite pleased ! read more

I rent from Enterprise at home in NJ and when I travel many times a year and have rarely had any issues or encountered what happened at the Toronto Pearson location. First off, the location is at the end of the airport, and it looks dark and dank, almost like a dungeon. When we finally found the place, my wife thought it was closed because there was only 1 light on, and it was very dim. The staff there are nice and courteous but there's only ONE computer that works and NO PHONE!!!!! WTF? What kind of business has no phone? After all the upsell (larger vehicle, roadside, etc), we did upgrade to something a little bigger since we were travelling to Niagara Falls that day. We did get the roadside too because the last thing I wanted was for the vehicle to fail somewhere and we get stuck and then get billed for towing and whatever else. Overall, the experience was okay. But they need to do better, some of the staff needs more training, the location definitely needs an upgrade. Actually, no upgrade is needed just better maintenance. A few new computers, printers and LIGHT BULBS and the place would look like a professional car rental location. Also, GET A PHONE!!!!! I have never rented a car ANYWHERE where they tell you that they don't have a phone number and give you a business card and tell you to email them! Last thing, when someone purchases roadside assistance, tell them how to use it! Don't just add it on and say it added, let the person know who to call, what number to call, etc. Enterprise Toronto Pearson Airport, DO BETTER!!!! read more

Enterprise on Ontario St in St Catharines - amazing service, both at pick up and drop off times. Patrick was kind, helpful and made light conversation while I waited. Enterprise offered to shuttle me to my car and while I was switching my items from the rental to my vehicle, the driver kindly offered to help and held my son while I transfered everything over. I am very grateful for the service that was provided to me by these two gentlemen! read more

Three months before our trip, I reserved a GM Impala (my husband works at a GM dealership in Ottawa) and when we arrived in Calgary to pick up the car they said they would "upgrade" us to a Chrysler 300S (yah right, some upgrade) so don't expect to get the car you reserved. The car served us well except for the navigation system which was terrible and never worked properly. Overall the experience was good. read more

I have been renting cars at London Horton street location, every day for the past 4 years from enterprise. Recently the location I rent from acquired a new manager by the name of Hami. I was disgusted with the way he treated and spoke to me. Definitely not the attitude or role of a manager. I am currently finishing my contract and returning the vehicle. I am very upset that I was spoken to with such disrespect. I will never rent from Hami enterprise again. read more

I've always had excellent customer service at Enterprise, so I was surprised and extremely disappointed by the rudeness of the employee who gave me car after I had checked in. I should mention, the rep at the check-in counter was very friendly and efficient, providing the high level of service I'm used to from Enterprise. She told me to wait for her colleague who would take me to my car. However, my experience quickly downgraded from there. A few seconds after checking in, a girl walks quickly past me towards the door leading to the parking lot. I barely hear her mumble something that might have been something like "follow me." She didn't say "hello" or even look at me, so at first I wasn't sure if she had even addressed me as she mumbled while walking past me. When I got to the parking lot, she pointed at an SUV, indicating it was my vehicle. Sorry, but I booked a smaller car. I believe Enterprise classifies it as "mid-sized" or "intermediate" or something like that. In any case, my reservation confirmation said it would be a "Toyota Corolla or similar." You could imagine my surprise, then, when presented with this giant, gas-guzzling SUV. I detest SUVs and would never book one. I told her I had booked a smaller car, and she rudely blurted "I'm giving you a free upgrade." I replied that I didn't want a gas-guzzling SUV that would only cost me more to fill up when I return it. This is not an upgrade to me. She then offered another SUV that was supposedly less of a gas guzzler - to which I replied that I wasn't comfortable driving a huge vehicle. I hate SUVs, period. Again, she rudely blurted "Well, there's nothing else available." When I insisted I didn't want to drive a giant vehicle, she offered me the tiniest, cheapest car offered by Enterprise. This would have been a downgrade from my original booking (I believe 2 levels down). When I asked if I'd get a reduction in price, she immediately blurted "No." Nothing else. No apology, nothing. Very rude. At this point I asked to speak to a manager, and she walked over to a group of employees standing a few meters away. She then walked off and drove back to my spot with a Hyundai Elantra, the type of car I had booked 6 days prior. Gee, I thought nothing else was available. The inside hadn't been cleaned, as I saw hairs, lint and dust, but I was so tired from my painful, long flight, that I just took the car and focused on getting as far from that rude b*tch as possible. Clearly she hates her job and/or people, as I saw her equally unfriendly with another customer. Enterprise, whatever happened to the friendly, high-quality customer service that has made me always choose your rental agency over others whenever possible? Are you simply becoming just like all the others? If so, then that's where I'll be going from now on. Sigh. read more

I had a reservation yesterday for a medical appointment out of town. At 226 queen st Ottawa, On, I was informed by who I assumed was the branch manager as he came out of the back office and interjected my convo with an employee and stated that an internet bill was NOT an acceptable form of a utility bill therefore they wouldnt accept that, i was informed 2 paystubs were needed when clearly it states recent pay stub. Clearly the screenshot on your website states an internet bill is accepted! Also, i had a cc with enough to cover the 300.00 deposit and I wanted to pay for rental fees on my MC debit card and was told no, they both had to be paid by the same card!. I had never had issues renting from northern locations before this. I ended up going to budget rental who helped me as Enterprise wouldn't help me. Very bad customer service. Not happy. read more

Enterprise Car Rental at the Zagreb airport has fantastic service. Their staff is professional and also made us feel welcomed while waiting in the process of car rental. Anybody from their personnel will treat you kindly. We loved Filip and his charming attitude. Keep your services great, Enterprise! read more