My carpet installation for two bedrooms took more than seven weeks to complete…read more Timeline 11/5/25: Two bedrooms in our condo were measured for carpet by Lowe's. 11/6: We selected carpet and padding at Lowes Lake Park FL and placed an order. The carpet was listed as "in stock." 11/8: Email from Lowe's citing installation rescheduled to 11/11/25. 11/12: Installation was rescheduled to 11/15/15. Reason: not enough carpet was available from Lowe's of Lake Park FL. 11/15 (Sat): 3rd party installation team arrives. After removing the existing carpet from one bedroom the installer lead technician determined that the quantity of carpet was insufficient to cover the two bedrooms. He told us that the carpet would need to be reordered in full due to dye lot matching consideration. He reported this to Lowe's 3rd party installer company. 11/17 (Mon): I contacted the Lowes IST (Installation Support Team) who acknowledged that the wrong amount of carpet had been ordered - a Lowes error and mishap - and that the replacement carpet had not yet been ordered. The IST representative told me that they would call me every three business days to update the replacement order status. 11/18-11/26: IST representatives contacted me twice and informed me that the carpet had not been re-ordered and that they would address the issue with Lowes Lake Park FL. Each time no reason given as to why the reorder remained in limbo. 11/26: I spoke with yet another IST rep and said that I would stay on the phone until someone assured me that the carpet was in fact ordered. After a succession of waiting times and hand-offs, I was told that the original order needed to be cancelled, and I was asked for my Lowe's credit card number, expiration date, and security code. Of course I provided this info. Observation: If this was the administrative cause of the ongoing delays, then why did the IST representative(s) fail to drill down to the cause of the delay? Since IST does not install carpet then one would expect that something as straightforward as rectifying a wrong quantity order would be in their bailiwick. 11/26/25: We received confirmation of a new order (i.e., the replacement order). 12/18: email from Lowe's: "it's time for your installation appointment". However, no one contacted my FL representative to gain entry to the gated condo. 12/22: email from Lowe's: "Your Installation Appointment Has Been Rescheduled." 12/24: email from Lowe's: "Great News... Your Installation is complete." During my interactions with Lowe's IST, I expressed my dissatisfaction. One rep suggested that I could call the IST after the installation completion and ask for "compensation." 1/9/26: I contacted Lowe's IST and asked to discuss "compensation" for this poorly executed order fulfillment, one which delayed the re-rental of our condo. 1/13/26: An IST manager called me. She said that her notes indicated that I had asked for a 10% compensation. I replied that I had not asked for a specific amount and that I wanted to discuss the lengthy order fulfillment. She told me that the installation contract committed to an installation completion by 1/20/2026 and that the contract had been met. I said, 'forget the contract' and asked if she would be taking corrective action on the errors and lack of problem solving that led to the seven plus week process. She said that she would only discuss the contract. My Summary Lowe's is fine if nothing goes wrong. However, when something goes awry, basic problem solving and accountability are lacking.

After dealing with customer service on the phone I did have to update that the lady's at the…read morecounter in the store were very helpful in getting the installation fee refund. It does seem the store is at the contractors mercy when it comes to getting installs scheduled in a timely manner.

Walking into The Home Depot on Northlake Boulevard (Store #0220) is HUGE and feels like visiting a…read morewell-oiled home improvement machine. Whether you're working on a DIY project or tackling repairs, this location delivers consistent quality with a welcoming, helpful vibe. The store is clean, well-organized, and fully stocked with everything from lumber and power tools to lighting, flooring, paint, and seasonal décor. The layout makes it easy to find what you're looking for, and there's always someone nearby ready to assist if you need help locating a product or advice on a project. What really stands out is the customer service. The staff here is knowledgeable, approachable, and genuinely eager to help. This location offers a full Rental Center for tools and trucks and a Robust Garden Center stocked with plants and outdoor essentials. This Home Depot is both well-stocked and well-staffed and is a Pleasure to go to.

We love this Home Depot location. I came here to update my review to add that my interaction with…read moreAssistant Manager Laurence was exceptional, the kind of thing that can only happen when a team member takes ownership of their business and the role they play in a store. The people in charge of this location should be so proud to have someone like that on their team. Thank you for being so kind to my little boy and your touching act of service for us. I can't wait to see where you go in your career with Home Depot.