I have been an AC Ambulance customer for 30 years. Their products are reliable and their service is top notch. They stand behind their work and they respond quickly when called. I called this morning when I noticed my AC not cooling as efficiently as it should, and I had a service rep at my house a few hours later. Thanks, AC Ambulance. read more

I needed to raise my two compressors as the soil beneath them had subsided. Two technicians were able to do this without having to replace all of the Freon saving me a considerable amount of money. The job was completed within about 3 hours and the temperature in my home did not really change. read more

From the first time I called back in the 1990s to today, Sidney had fixed and installed my AC reasonably and efficiently. Today, he fixed it in less than 30 minutes. And now his son works with him! Support a local small family business. read more

This company installed my original HVAC system when I first bought my home in the mid 90's. They have serviced my equipment every year since then, and repaired issues in the most cost effective manner. They installed new motors and fans in my existing heating and ac units...they kept my heating unit going for 27 years! . When it was finally time to replace the whole system ,they walked me through the benefits of a heat pump, and basically held my hand while I tried to figure out what the best option was. They came on time to do the installation, clean up and hauled away the old units, made sure I understood how everything worked, and delivered a great product with a great warranty. These guys have taken care of me for years. Highly recommend this local family business. read more

A/C Ambulance is a disaster. The installers are ill trained, not knowledgeable, and incompetent. I have experienced nothing but problems with the unit they installed in my home. Multiple leaks and drainage problems caused by the poor installation ended up flooding all three floors of my home. I brought this to the attention of the owner who referred it to his liability insurance coverage who dragged their feet for years until I had to get a lawyer to go after this company. Even the fixes they tried were not done properly and I had to fix the fixes. I am still having problems with the unit. There are additional installation problems that are coming to light and I wish I could sue them again. I cannot recommend anyone use this company for air-conditioning installation. I would hate for anybody else to have the same bad experience. read more

We've been extremely satisfied with Sidney and AC Ambulance Company for both our law firm and personal homes for numerous years. The office staff is always professional and responsive to our needs. Last Friday we had a situation where one of our water heaters situated on the top floor of our firm finally expired after 40 years. Although It was not the most easily attainable location, the installation team promptly dismantled an AC return so our plumber could remove and insert a new water heater. Tony with the installation team came back today, not only did he do a meticulous job, he engineered the return in such a way that the heater is more accessible. We could not be more pleased with the outcome. I highly recommend AC Ambulance to anyone in need of a top-notch HVAC company. read more

Major Cudos and Much Thanks to Tripp and Sid. An older but functional 5 ton unit in our home could not get below 75/76 at night. They came in and did a complete evaluation of our hundred plus year old French Quarter home. Considering the 11' ceilings, huge single pane windows, lack of exterior wall insulation, etc., we needed 7.5 tons, not 5. Now, our two units, very competitively priced with 12 year warranties, keep us sleeping cool and comfortable. Thanks very much guys for all your efforts. read more

Back to the Future !! ... My new AC + Furnace remind me of Doc Brown's DeLorean + Flux Capacitor. I keep looking at the flux capacitor (they call it a wifi thermostat-- could they be one and the same?!) and thinking it's like I've travelled to the future. How is my house 69 degrees during July, in the city of New Orleans? How am I paying Entergy significantly less for more cooling? How did all this get installed in one day-- by only two technicians? How did Tripp get me an incredible financing deal even as our national economy keeps tanking? And all this with a 12 year parts + labor warranty?! Maybe I'm Marty McFly, maybe my unit is really a time machine, and maybe my old unit was Biff Tannen. I don't really care-- it's cold in my house, and I'm happy. I received multiple estimates from AC Ambulance, with different price points-- this company will do their best to meet your needs and budget. Highest recommendation. Excuse me while I go mow my lawn in 104 degree heat index, mid-afternoon. It doesn't matter that it's so hot outside, because it is perfectly chilled inside. read more

Worthless. I called on a Friday afternoon to get my AC checked because it wasn't working. They couldn't get anyone there till the next day and it would be $80. Okay, I need the AC fixed so sure. Guy comes out and says "yes" your outside unit does not work but I grounded it. I said okay we know what's wrong so can we get it fixed? I was told I could not get a quote until Monday. To make matters worse my wife called that she was getting released from the hospital that day and would be bed ridden for a few days. I had to buy a window unit and sleep 5 people and a dog in one bedroom. Monday came and no call from AC Ambulance so we called to get a second opinion from a different company. The second company came out and quoted us a quote to replace the ENTIRE system which we did. The ENTIRE AC system was replaced before I got my first call from AC Ambulance. AC Ambulance did mange to send me a bill for over $200 for coming out to my house a grounding a broken AC unit. read more

The woman I spoke to over the phone was incredibly rude and unprofessional. I called her on a Friday and she said the earliest someone could come was the following Tuesday. I took off work all day on Tuesday to wait for them. They show up out of the blue on Monday while I was not home. I call them Tuesday morning only to be met with extreme rudeness because I wasn't around for the technition who showed up on a day not scheduled. Ultimately the woman tells me that someone would be out at some time on Tuesday, my original appt, the one I took off work for, but she could not give me a time or range. No one showed up. I called the office multiple times only to be met with an answering service that claimed they couldn't reach the technition. Now I'm going to have to take ANOTHER day off work and find another service to fix my AC that has been out since last week. The WORST customer service I have ever encountered. Whoever the woman is who schedules the appts needs to be removed from her position if this business is expected to continue to stay open. RIDICULOUS. read more