*****UPDATE AND RESPONSE*****…read more Your response is exactly why I left this review in the first place--deflecting blame, twisting facts, and refusing accountability. The technician you sent out completely missed a clear and diagnosable leak. Another company found it within minutes. That's not a "communication error"--that's incompetence. You charged me $150 for a reset that did nothing to address the actual issue. Then, when I followed up to get answers, I was treated with blatant disrespect, repeatedly dismissed, and hung up on. Let's be clear: asking someone to "stop yelling" after ignoring them isn't customer service--it's gaslighting. You can talk about your 40 years of service all you want, but none of that changes the fact that your company failed me when I needed help the most. Had I not gotten a second opinion, I'd still be sitting in 90-degree Florida heat with no AC, all because your team couldn't--or wouldn't--do their job. I will continue warning others. This experience was unacceptable. Just like many others --- check out the reviews!!!!

UPDATE We had…read moreanother company come out and perform a leak check on the system. They were able to locate the leak quickly, it was the evaporator coil. Due to the age of the unit (less than 2 years old), it was covered by warranty and they have repaired it, including adding an additional 5 lbs of refrigerant (another $500) which may not have been lost if Energy Systems had bothered to have someone, anyone, from their Service Department call us back to set up a service call. All Energy Systems would have had to do to avoid all of this was return our call to answer our questions and schedule a time to do a more extensive leak check, just as their technician suggested on his service order.

We've called McGreevys twice now and both times they came quickly and fixed the issue in no time at…read moreall! Both times we had originally filed with our home warranty and was given a week's turn around with a different contractor. That wasn't acceptable so we cancelled the warranty request, called McGreevys and they were out within the day. I'm skipping the warranty next time and calling them first instead. Thanks for getting our air conditioning back in working order in this crazy Florida heat!

I put in a work order with Old Republic, my home warranty company, due to my inside AC unit badly…read moreleaking water from a backed-up line. I called their office number and left a message as soon as I had a work order number, about 5 in the afternoon. Within FIVE minutes of my call, Mr. McGreevy called me back. I told him about the leak, and he actually told me how I could fix the backed-up line on my own by hooking up a Shop-Vac to the outside drain line and sucking the clog out. He wouldn't have been able to come out for a couple of days, and gave me specific instructions. By spending just a couple of minutes talking me through it, not only did I save hours of dumping buckets and cleanup, but also the $100 trade fee he would've had to collect! They truly have your best interests and quick resolution in mind.

I have been using Roger at Air Conditioning One for several years to make small repairs to my unit…read more Eventually, it made more sense to replace the unit than to keep making repairs on old, worn-out system. Roger rearranged his schedule to change out the unit during our availability so that my wife and baby would not have to wait in the heat. He even was willing to work on a Saturday if needed. He arrived on time and got the job done faster than anticipated. I think it took him an employee less than 3 hours to change out both the inside and outside units. The air in my house is blowing colder than it ever has. I was completely satisfied with the job he did as well as the price and I will continue to use him in the furfure.

Just decided it was time to replace the AC unit, heat pump, and all lines in our Florida home. The…read morecurrent unit is over 25 years old and starting to nickel and dime us with repairs, (capacitor $50, freon refill $250) and the increased efficiency, (lower electric bills) and the fact that the new 2 1/2 ton unit will be about one third as noisy........it's time. Roger offered me two prices, one for a Bryant unit, and a lesser costing option, a Brohn brand name for $500 less. His installation timing is less than a week out, should be done this coming Friday. After doing research, the only way I can go cheaper is if I hire individuals with no established business, non licensed. It may be for some but that's not the way for me to go because if there are issues with operation, 10 year warranty work is not always available or possible. A licensed heat and air company will have insurance (in case they accidentally burn your house down) and warranty work will always be an option (10 years) the savings of $700 is just not worth it. Roger explained everything and was available for and encouraged me to ask as many questions as I needed to or voice any concerns. After initial contact and discussion Roger was not pushy and gave me adequate time to make a decision and do research. I was quoted as much as $2,000 more by other companies for exact and similar units. Be forewarned, shop around. I'll do another update once unit is installed, has run a while, and I get over that chunk of money it took to replace the unit.

My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning;…read moregot a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!!

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new…read moreair handler and it was replaced the next day.

I've had two occasions where I needed service in addressing A/C issues. First time I reached out to…read moreAtlas AC, there were at my house in twenty minutes! They replaced a capacitor and my AC was back up and running 35 minutes after placing the distress call! Very impressive!! The second call, they were at my house in by end of day and stopped a water leak in my attic. Again, impressive service!! I'll be using Atlas to address any issues with my HVAC going forward!

Stop what you are doing and don't call anyone else. These guys are the best. So fast to respond to…read moremy call. Set up an appointment quickly. On time. David was comprehensive in his service and explained things clearly. Just a nice person, too, which is icing. Understanding of my financial limitations. Local business- hands down the best. No I'm not getting a deal by writing this- they are just that great.

We've used Wade for many years. I cannot say how much I appreciate his work over the years…read more Amazing how things like the AC goes out at the most inopportune time. Hottest temps in the last three years and, although our unit is only 5 years old, the motor went bad. Late afternoon, no break from the heat, so I called Wade. Being late afternoon, I figured it would be the next day at the earliest. Initially, that was the time given, although the replacement motor (under warranty) would not arrive until Monday. But about 6:30pm, Mr. Wade calls me and asks what the horsepower on the inside unit was on the label. After telling him, he said he actually had a replacement from a different unit and would be right over. After 7pm, he arrives, fixes the unit, and we'll be able to sleep comfortably tonight. Local, reliable, honest, reasonable, dependable...I cannot say enough good about Wade AC. Thank you Mr. Wade!

After moving here in 2017 Mr. Wade came to repair our A/C on a Saturday and saved our weekend. In…read more2020 when needing to replace our old noisy unit, he came in and quoted us a new variable speed and much quieter unit that was more efficient and beat out 3 other contractors. He came in that day with a helper, got it all installed, staying until 8pm to complete. He is one of the most pleasurable and honest contractors I've dealt with.

EXCELLENT in every way. They installed a new Bosch system Nov. 2020 ; and from the first contact…read moretill completion, they demonstrated integrity, respect for my family- home- and property. My previous A/C unit was working - but ready to go ( all companies were very busy 2nd to all the 'storms' we have had ); but kept to the install date they gave us - and took the time to answer any questions we had. When they left, the inside and outside looked as if they were never here. I am writing this review because of what happened ~ 4 weeks ago. Because of MY mistake- the unit stopped working - close to noon time. We called and they were here in ' less than an hour' ; had the unit working before the house even got warm! Everyone understands that having someone responding that fast is rare and unusual- but it happened. I highly recommend this company - everyone of them cares and has values not seen much any more.

On Friday 4/10/26 Mathews Heating & Air came to house we are renting at 9am to replace the old HVAC…read moreunit that was leaking and needed to go. They were there until after 6pm working on the project. A little before 5pm they said they were finished and wanted to show us the new thermostat they had installed, at which time they realized they couldn't get the heater to work. This resulted in extra time taking the job to 6pm. They then forgot to show us the thermostat so we didn't realize they had taken the old one with them without giving us the option to keep it. The one they installed was super basic with no options for scheduling temperatures, etc like our previous one (not really old) had. Then came the fun and games. The newly installed unit made so much noise that it would wake us up at night and we needed to turn up the volume on our TV whenever the AC was turning on to cool down the room. We let our rental agent know the situation and were advised to call the company back out, which we did. We also took multiple videos of the unit making the noises and sent those to our agent and Mathews, also playing for the employee who came back out to check out the unit. He also heard the sounds at the end of his visit as he was getting ready to hear when it turned on to cool the room. He immediately went into action and started working on the into again and also added refrigerant, telling us that's what he was doing. This did not fix the problem. This went on for months with multiple visits from Mathews and finally a second complaint was called in to give a second opinion. The result is a fixed and normal sounding AC that is such a relief! This fix happened 2 days ago, Tuesday, 7/28/26, so 3+months later. Mathews told our rental agent that they couldn't rely on videos and that they never heard the sounds. Two different visits at least the employees that were sent here heard the sounds and attempted to fix it. Be careful about doing business with this company, as any follow up may be a problem. Because we were renters, we were not listened to. Frustrating since we were the ones it was affecting on the day to day, but in the end it was the actual owners who had to pay and we feel terrible for them. Mathews eventually refused to do further work because of the second opinion that was called in after they had sent multiple people to "fix" the problem. The value of the work done was costly in the end, not economical! Zero stars if possible but I did add one star because they were usually on time for appointments.

I needed a circuit board for my HVAC. The owner Gary charged me $100 to go to Pensacola to get it…read morebecause he didn't have it. He should have a better way to get parts than charging $100. Won't ever use him again.

This is the second time JD has saved my bacon!!! JD is "old school", he is a professional in the…read moretruest sense of the word. He shows up when he says he will, fixes the problem and has very reasonable rates. Seems like my AC only goes bad on Sunday mornings or holidays and JD has no problems coming to the rescue. I can't remember the last time I had service this good!! I am not one for posting recommendations but This company, and JD in particular, deserves the recognition they deserve. If you need AC service this is the man to call!!!!