My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning; got a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!! read more

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new air handler and it was replaced the next day. read more

I was having condensate leaks from poorly insulated refrigerant lines that were causing mold on part of my sheetrock. I contacted 5 Star Air Conditioning to request a quote for repair. Tyler came out and investigated my problem and worked up a quote to repair. After accepting his quote, they sent out Brandon and Jarrell to make the repairs. The arrived on time and were able to make the needed repairs. They were both extremely friendly and courteous and after making repairs, they thoroughly cleaned up the work area. I couldn't be more pleased with my experience with 5 Star. read more

Tyler came to our house on a weekend to see our existing system. He explained what was going on and the various options we had. We ultimately opted for a new AC unit. Financing options were available - which is always nice! After the install, while we were still trying to figure out our new system, we called and Tyler came out late that afternoon (ON A SUNDAY) and reassured us that our system was operating correctly. We chilled after that! ;-) We would definitely recommend 5 Star to all our friends. They are small, they know you by name and they respond to emails! All a big plus! read more

I emailed them 2 days ago to set up their comfort services .. Cindy is just fabulous, so very helpful in answering questions I had. They actually fit me in cause I couldnt make the one appt because of a conflicting dr appt. The tech came and was very nice and seemed to do a lot more than the other ac business we have been using..They come twice a yr in spring and fall to change filters and do maintance on the unit..most of that is in the attic.I feel good knowing a professional is taking care of all of this as it is not as simple as changing a filter and you are done.. this company came highly recommened and is a local business which when I can is what I like to use ( local).. read more

Came home and my thermostat wasn't working. I called and they were able to send someone right out to me. This is on a Friday night around 5pm, the guy was young but he was very nice and answered all my questions. He got the job done very fast and was very knowledgeable. He was able to hardwire a new thermostat and my air started working again but he still made sure there was nothing else wrong which I greatly appreciated. Showed up in a timely manner and was very respectful. I Would recommend them and will use them in the future. read more

It's unfortunate that a personal issue with a customer (whom she does not know) can turn Into a vindictive web of actions that cause the customer unnecessary misery in their own home. I have never, in my adult years, seen such a blatant disregard for a person who is paying for a service as I did with this company. I was reprimanded on the phone, was spoken down to, lied to, and discriminated against ( for having a home warranty), and was led on for 3 weeks and 4 days without A/C in 105 degree temps in South Alabama. I was told by the co- owner/husband that his wife/co- owner had an issue with me and was one that he had never seen. He told me she would ensure my installation was put off if I was not careful... as she had done to some lady in Point Clear last summer. And that is exactly what she did. It was an absolute nightmare and I am still in dismay at her malicious actions to Make my life, work environment, my daughter, and my home miserable.... My home warranty, Old Republic is currently investigating my case and I hope 5 Star will be removed from the contract so that no one has to deal with this complete lack of professionalism and utter display of hate again. read more