If I could give a more negative review, I would. These guys are the [notoriously bad cable company we all know] of dryer cleaning. If you haven't figured it out yet, the Groupon is a waste of money. We needed to set up a dryer cleaning service and they scheduled an appointment with a 3-4 hour window. Naturally, after calling off work and waiting all day, they did not show up, contact us, or return our phone calls for a few days. I finally got a hold of them and they promised to get the service completed next day. I requested a confirmation email, which they could not provided. I requested a confirmation text to show as proof as well, which they could not provide. At best, they could give me their word. Lo and behold, the next day they arrive fifteen minutes after their promised window, book it out of my development and call me to tell me that they don't have the equipment to operate on a second floor building. It was like something out of a South Park skit. Of course, I can't get a refund. Do not trust this company. Absolute failures in their business. read more

BUYER BEWARE!!!! FRAUDULENT BUSINESS, DO NOT HIRE OR TRUST THIS COMPANY!!! - Purchased Groupon for air duct cleaning at $40. Scheduled appointment, arrived as scheduled, but proceeded to write an estimate for over $500 to provide service, Refused to perform service as described in the Groupon. The owner, John McCoy, actually said "You really don't expect me to unload all of this equipment for $40 do you?" I trusted Groupon to vet business before representing them, but not the case. Too late I checked out their Better Business Bureau rating to find that they had many complaints. I photographed truck and license plate as I fear they are probably casing my home for robbery!!! read more

I just moved into my new house and the vents were pretty disgusting so I figured they hadn't been cleaned in a while. I got an advertisement in the mail for vent cleaning of about $90 bucks, looked them up on yelp here and they had good reviews. When they got to the house, they looked around and determined that the house has never been cleaned out, so now they suggested I clean out every part of the system (furnace, air return, main lines, etc) which brought the price to $650. They showed me inches of dirt and dust in the furnace so I know that part wasn't the scam. Then they found mold, $280. We have a 2 month old so we got rid of the mold. I thought, man that got expensive fast but the house is clean and mold free now. Unfortunately, I went into the basement later that evening to find a puddle on the floor coming from an air return line. I called the guy who worked on my house (John,it turned out he was the owner of the company) and he said he would come out and take a look in the morning. The next morning a plumbing company shows up and replaces a toilet drain with a 1 inch hole in it that the owner of air duct busters had taped up after accidentally drilling through it. I don't blame him for making the mistake, but I do blame him for not saying anything and trying to cover his mistake with air ducting tape. Thank goodness the tape was strong enough to hold any water back. Now, the plumbing company is trying to get their money from air duct busters and they are refusing to pay for it. The plumbing company called me and said that they are sending the bill to collections and there will likely be a lien on my property until its paid. I haven't even made my first mortgage payment on the house and there is already going to be a lien on it...Do the right thing Air Duct Busters, pay your bills and apologize for lying. Had you been honest about your mistake and done the right thing I would have given you five stars like my moving company got. (American Moving and Storage if anyone is looking) P.S. I called Air Duct Busters and they are not paying the bill because they believe the plumbing company lied about how long they were there for. Can you believe that? I wish I could have not paid $900+ since someone lied to me read more

Buyer beware. I was scheduled two weeks ahead for a 2-4 PM window. At 7:30 PM the night before my appt the owner called and asked if an earlier appt worked, so I agreed to 12-2. It was 3 PM appt day when I called to inquire where the heck they were! He claimed the guy got held up longer at a big home and someone was supposed to call me that morning. That's funny, because the employee called me shortly after with an ETA and admitted he didn't know the time had ever gotten bumped and his number of jobs that day didn't change so he wasn't sure why the owner said/did all that. We ended up spending $200 for add on services, but we did move into a cat lady's home with a 25 year old furnace, so I'm sure most of the cleaning was legitimately useful. The employee who did the work was kind and knowledgeable. The home definitely smells and feels cleaner. read more

I had a living social voucher for The Air Duct Busters and had an excellent experience. We just moved into a house and I had no idea how long it had been since the vents were cleaned. The previous owners had a couple big (and hairy) dogs so I knew I needed to get the air ducts checked out. Everything was so easy with these guys. I had a window set between 3 & 5, they called when they were en route and showed up at 4:00. The two guys who worked on my house were great. They came in and did a walk through, showed me some areas they would recommend having done but weren't covered in my voucher and did an estimate right there. They didn't make me feel pressured to have that extra work done at all and were very helpful. The price was also extremely reasonable and affordable. They made sure I was okay with everything they were doing, including using a deodorizer spray in the vents. I felt very comfortable with them and would highly recommend the Air Duct Busters to ANYONE!! read more

Very poor scheduleing. I booked a month ahead. They called the night before and confirmed my appointment for the next day between 8-10. No one ever showed up or called. I reached them later that night. Simply said I wasn't on the schedule, even tough they had confirmed the night prior. Rescheduled for the next day for 2-4. Again, no one showed up. I called, and the said they would be there in 10 minutes. 30 minutes later, at 445 they showed up. Compensated by doing 2 returnvents ar no charge .Techs did a good job, but probably won't use them again.2 bunk appointments. I don't have time for that. read more

Worst customer service I've ever experienced. They were a no show for 3 separate appointments. I gave them one last chance and they assured me they would call in advance of appointment. I had a 3-5pm window and had to pick up my kids 10 minutes away around 4. Came back only to see they had come and gone with NO phone call. Will be seeking refund from groupon. read more

DO NOT USE THIS COMPANY!! I had an appointment scheduled and confirmed the appointment the day of the service, so I left work early to get home in time for their 2 hour window of time to come and work. They not only never showed up, but never called to say they weren't going to show up, and didn't answer any of my calls. When I called from a different number to act like I was someone else who needed service, they magically picked up (how convenient). When I told them the situation they said go cancel the groupon and get my money back, which is exactly what I did. read more

Would be zeros starts if I could!!Terrible!! I had a groupon for an air duct cleaning. When they arrived reeeking of tobacco, they came in from the rain without covering their shoes (John and John) They quoted me an additional $500.00 to clean my furnace as well. When I thanked him and asked that they only preform the service for which I had already paid, he said I was wasting his time, suggested I get a refund and left!! No service!! Incredibly rude!! read more

Scheduled my appointment -- they said they would be there within a 2-hour window. They called the day before the appointment to confirm their arrival timeframe with me. I took time off of work with no pay and sat at my home the entire time waiting for Air Duct Busters to arrive. No Show. No phone call. Nothing...I called several times to find out where they might be or if they were coming but no answer. Left 3 voicemails within 2 days time asking them to call back so I could find out the reason why they did not show and to hopefully set up another time but they never returned my call nor did they answer the phone when I tried calling repeatedly. I would never use this service no matter how great they may be once they actually show up to do the job. So disappointed. I was impressed with it being a family-owned business thinking that I would get quality service. Horrible customer service! What type of company would treat their customers or potential customers this way? I'm the type of person that if I like the service I receive I will definitely use them again in the future and recommend them to others. But, Air Duct Busters will not get another call from me nor a recommendation to others. If you use their service, hopefully they will show up for you and if not, at least give you a courtesy call to reschedule. read more