I bought a LivingSocial voucher for Air Duct Busters because I had been wanting to get the air ducts cleaned in my old apartment. I had an all around great experience with the entire process. The woman who I spoke with to get scheduled (I think was Brandi per their Yelp page) was extremely friendly and helpful. I was able to book a Saturday appointment which worked the best with my schedule. The Air Duct Busters called me the day before my appt to confirm their arrival time frame. On the day of the appt they arrived at around 12:45pm and I had a 12-2pm arrival time frame. I believe the workers' names were Tony and Jeremy, who introduced themselves at my doorstep. I was really impressed with how personable they both were, and they even made friendly conversation which made the experience a lot more comfortable. Tony explained to me everything that they were doing, pointed out some things in my basement, and even told me about how old he thought my heating system was (I rent). They were in and out in less than forty minutes. Overall I thoroughly enjoyed my experience with the Air Duct Busters and would recommend them to anyone who asked! read more

I would like to rate this business and it's new name of Air Duct King LLC with less than 1 star. He is ripping people off for duct cleaning and up selling to remove mold that may or not exist. He is a total scam and no one should be hiring him. He had me make the check out to his wife so that it did not go thru the company name or his name. I did not fall for his up sale to mold removal but it still cost me $658.76 when he quoted $449.99 thru Thumbtack. I have filed a legal complaint with The Ohio Attorney General's office requesting I receive a refund and that he be put out of business. read more

I rate this business less than one star. The man who runs the company scared me by lying and telling me my ducts were full of mold. I am an absentee landlord so I went by his word. He ripped me off to the tune of $2225.00 for less than one hour of work. He used a shop vac and a spray bottle to clean my "dangerous mold infestation". Do not hire this man!!! He is a con artist. read more

I purchased a Groupon for Air Duct Cleaning, It was scheduled and on the day it was scheduled within the 2-hour window of arrival they called and stated they could not make it and I rescheduled for 2 days later. On that rescheduled day they were a no show/no call and I emailed and called multiple times without a returned call or response. Absolutely horrible service, I would never recommend them. I canceled my Groupon purchase and will be seeking a more reliable company to work with. Below is a text exchange between myself and the owner of this company. Unbelievable! read more

Air Duct Busters - Air Duct Cleaning Near Me

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Just don't. I left air duct cleaning up to my husband and he hired Air Duct Busters. This company sent 2 guys in a personal car armed with a mesley shop vac to clean the ducts and vents of a 2500 square foot home. Then they charged my husband double the price of their ValPac coupon. When I called the company to complain the owner answered, defended their work and condoned the use of their vacuum because it had a HEPA filter and 60 feet of hose. ON A SHOP VAC! He also tried to tell me that we still owe him money because my husband didn't have enough cash on him to pay the full bill and that the house is bigger than he thought. Seriously?!? He claimed that they filled half a canister up (of a SHOP VAC!) and worked hard for 2 hours. I fill half a canister up just vacuuming once a week. WTF?!?! Who operates like this?!? I wish I could remember the name of the last company I used to clean ducts because they showed up in a large truck with a HUGE machine and gigantic hoses that could probably suck up small children. They even put little cameras into the ducts before and after so we could see the difference. Now I get to find a reputable company and start this whole process over. Live and learn for sure. This company is a joke. How are they even in business? I wish I could give them NO stars. read more

WORST CUSTOMER SERVICE EVER! Bought a groupon for their service only after reading all the fine print. When I called to schedule they were more than happy, until they found out I had a groupon. They said the didn't service my area, which was covered in their add by a grey circle. They then became very rude, even using vulgar insults. I wouldn't let them clean an outhouse! read more

**** DO NOT BUY THIER GROUPON**** STAY AWAY FROM THIS COMPANY!!!! This company is a scam. My wife bought one of their Groupon for air duct cleaning. She scheduled a cleaning on week in advanced. They never called to confirm the appointment and never showed up the day of the appointment. When we called to check to see if they were going to come it went to voice mail every time. We tried several times throughout the day of the appointment. This company is a waste of time and a scam. read more

Buyer beware, especially if using a coupon. This is a bait and switch operation. Purchased a Groupon from Air Duct Busters for cleaning. They finally showed up over a month later. I wasn't at the house but someone was at home. They called me and told me there were other area's that needed cleaned, like my furnace. Said it was really dirty. The furnace was just replaced 3 months ago so it couldn't have been really dirty. Told me they would not do the work without doing the added items. I told them to just clean what was listed on the Groupon. They refused. Said they would refund my money. Had to call Groupon customer service to get the refund. read more

Trash company! Was greeted at 10am buy one of their rude "professionals". Was quoted $99 for all the duct cleaning. Once the professional gets here tells me it's gonna be $350. When asking for an explanation as to why it's now 3.5 x the original quote, he was rude and sarcastic. I guess I know why they only have 2 of 5 stars lol. Whole company is a dumpster fire! read more

***BEWARE*** John will set up a cleaning and a ultra blue light mold killer($1000) and request the money up front for a service that he never planned to complete. Their Groupon is a SCAM to get them in the door to over charge and prey on women. Be very cautious and check their reviews before hiring them. read more

SCAM! SCAM! SCAM! I purchased a groupon after seeing several positive reviews (on groupon only, i should have checked yelp first!). I scheduled weeks in advance and was told I would have a 12PM-2PM window on a Saturday afternoon. So, I called the day of my scheduled service just to confirm the window and nobody picked up. So I called back several times, and finally someone answered and they confirmed they would arrive between 12PM-2PM. They were a NO SHOW. I called back after 2PM and received their voicemail, so I left a message. I called back the following Monday to see what was going on, but nobody has replied. I've called several times this week and left several messages, and no reply. WHAT A SCAM! I will be contacting groupon to get my money back. read more

I purchased a groupon and called to schedule an appointment. They were able to fit me in about 2 weeks later so I tidied up the house, and took the morning off work....bu they never showed up. No call, no email, not attempt to reschedule, they just didnt show up. I tried calling 2x and left messages but its 2 weeks later and I still have not received a reply of any sort. read more

COMPLETE GARBAGE!! I scheduled an appointment with them for last Friday 6-26-2020. They never showed up. When I called the lady said she would call me right back that they were really busy. NEVER apologized!! Then she never called back!! I called 3 times and left a voicemail after 4 hours of waiting. Then I called again today and nothing! I waited two weeks for this appointment and could've gone with a more reliable company. Unbelievable. read more

I purchased a voucher through Groupon. Called to schedule appointment and tried for a few days. They eventually called me back and set an appointment in the next 2 days. They never showed up or called. I left a few messages but no response. They definitely do not need my money or my business. I canceled my voucher with Groupon and put my money towards a better use read more

This company charged me $600 for a UV light for mold they claimed to have found. now, 2 months later, I still don't have it and they won't give me my money back! They refuse to call me back. I am turning them into the BBB because this is just too much to ignore don't use this company! read more

I had an appointment scheduled 02/21/2020 8-10am. Nobody showed up. I received a call the night before confirming the appointment. I called at 10:15. The lady said she would check on them and call me right back. I called again at 12:15 and got voicemail. Nobody called or showed up. I would steer clear of this ompany. read more

Do NOT use this company!! Incredibly rude and unprofessional. The lifetime warranty we were promised stated that if our UV light ever went out they would come replace it free of charge. They kept rescheduling on us, then just stopped answering our calls all together. BBB gives them a D- and there was a press release telling people NOT to use them. Here's the link if you want to verify: https://www.bbb.org/us/oh/galloway/profile/air-duct-cleaning/air-duct-busters-0302-70077293 read more

Avoid this company at all costs. Incredibly rude and unprofessional. Makes promises and then doesn't deliver on them. Awful.

I'm not one for bad reviews but we had terrible customer service with this company. My wife made an appointment for a tech to come on a Saturday between 3:00-5:00. At 4:45 we received a call stating the tech would not be able to make it. We gave them the benefit of the doubt and rescheduled for a Saturday 3 weeks later between 10:00-12:00. By 11:15 no tech had arrived so my wife called just to confirm they were coming and was told they would call her back after talking to the tech. No call back and nobody showed up by 12:00. read more

This company is (if you can call it a company) is a joke. Bought a $80 package from Groupon and the guy said it's going to cost another $300 to do the returns and furnace. Otherwise he said it wouldn't be worth it to clean the vent since it'll get dirty again quickly. When I read the description on the groupon to him and showed that those items are covered and that I even verified over the phone that no other service is required besides the groupon, he said he knows what's written in the Groupon since he's the one who wrote it. These guys are scam artists in disguise as vent cleaners. I also noticed that they damaged one of the vent and the ductwork by stomping on the vent when it didn't go in instead of gently nudging it in and now I need to get professional to repair the ductwork and get a new vent cover because both are damaged. I found out recently, work they performed goes for around $120 to $150 max. And good luck trying to get your money back because you'll have better luck trying to win a lottery. No one should be doing business with these guys. read more

We scheduled an appointment with this company, and my husband took a half day at work to be home, and they never showed up. We called to see if they were still coming, they said they would call right back, and never did. We called the next day and tried to reschedule something, (Stupid, but we had a coupon, and I was giving the the benefit of the doubt) the man had asked my husband to check a specific day and time with me to make sure someone would be home, and by the time he confirmed it with me and tried to call back, no one answered and no return phone call. So honestly, don't waste your time. read more

We purchased a lifetime warranty for UV bulb replacement (paid $725). We continually have problems getting the UV bulb replacement. This time, I called on 3-26-21, 4-6-21, 2 times on 4-9-21, and 4-23-21. It is now 5-2-21, and we do not yet have the UV bulb. On 4-9-21, they stated they would mail it to us (not yet received). We have talked to John as well as Brandi during these times. They are not following through with their commitment to the service they sold us. read more

They turned a $60 coupon into a $1,000 cleaning. But that's not even what I'm upset about. In the process of cleaning, the broke my furnace. The fan, heat and air won't work at all. Then they ghosted me. Said they would come out and take a look but did not. Did not answer my calls. Then I read the reviews, and they were the worst I've ever seen. I wish I would have read the reviews first. Lesson learned. Hopefully the next person does not get taken advantage of by this dishonorable business. read more

These guys are amazing..They did good work and even sat down and played with my dog fluffy

Please don't use this company. The owner is a smooth talking guy that loves to pull money out of your wallet. He does that by saying you need this and you need that, a very smooth talker to get the price up. Cleaned my furnace when I told him I have a maintenance agreement with my furnace company that does it. He still did it and charged me $100. I wouldn't use this company to clean a dog house. read more

My fiancé bought one of their Groupon vouchers and scheduled for them to come out 2 weeks in advance. He told them he had a Groupon, they said that's fine, they would be able to clean what the Groupon covered but it was an intro and if we wanted more done, it would end up costing more. We figured that's fine and we would see how they did on the amount the Groupon covered and if they did well, hire them for the rest. They never showed or called etc. A couple wells later I called to reschedule. The owner of the company showed up with a guy. He made himself comfortable in my home, picking up an event schedule off my table and telling the guy he was with about what was coming up, invited the guy he was with to take a run on my treadmill, walked around the house without me, called my dog an idiot and asked if my dogs were friendly (they were outside), then when I was telling him what my fiancé said about the Groupon, he said that he's not calling my fiancé a liar but either him or his wife answer the phone and would never say they would clean the amount the Groupon covered - aka he called my fiancé a liar. They wouldn't even clean without being paid somewhere in the area of $525. He said the Groupon is a discount of ~$100 and that's it. When I told him my fiancé had taken off work for their no-show, he gave us a discount of $25 and said that's the best he could do. Horrible customer service and they made me feel extremely uncomfortable! STAY AWAY! read more

Do you not use this company! I recently bought a Groupon and mistakenly booked this company who arrived on time. After finding out the Groupon was not theirs they tried to sell me on their services and told me the owner of the Groupon that I had was no longer in business and had tried to take their name and did bad work. Since the company was already here I decided to go ahead and pay them later to find out the company that I had originally bought the Groupon for was in business still and had an excellent rating. I called them and apparently I would have gotten a lot cheaper service and much better job. Air duct busters LLC tries to upsell you on things you don't need and they overcharge you no matter what coupon or Groupon you have. read more

They were a no show to my appointment after scheduling 3 weeks out. I will be contacting groupon to get my money back.

Failed to show up for scheduled appointment, despite a phone call from them the day before promising to show up for the appointment. Don't waste your time with this company read more

DONT WASTE YOUR TIME! Two appointments in a row they couldn't be bothered to show up or even call. Had to call when they didn't show the first time to make the second appointment and we even called again the day before to verify the appointment date/ time. Now they won't even answer the phone. Husband took off two different days of work for them. Lousy company and extremely unprofessional read more

Hired John and the Air Duct Busters [ADB] to clean out the ducts at a rental. Charged me $400 extra for the ducts being extra dirty and tried to high pressure scare me and my tenant into spending an extra $1400 to treat my vents for "black mold" that he was able to diagnose without a test...he said that the mold was so bad that it was eating through the galvanized vents! He sent a few pictures to try to scare me....FYI...mold lives on cellulose products...not metal. What John didn't know was I have an asbestos and mold abatement contractor who I immediately sent the photos...he took one look and said it was old calcium deposits from moisture [he later confirmed in person]. When I told ADB I was getting a second opinion he got mad at me on the phone and demanded payment for his services. My tenant told me that he said "You need a new landlord, this guy doesn't care about you." on his way out the door. To make matters worse, my tenant said the guy helping John had a terribly dirty mouth and was complaining the entire time about how he hates his job... Sound like the type of people you want doing work in your house? Moral of this story? It's ok to check "The Saver" Magazine for a coupon...but you better check the online reviews prior to calling them! Shame on me. read more

Purchased a Groupon that stated it's good within 40 miles. The person I spoke with to set my appointment said 33 miles was too far, but she'd have someone call me. No one did and when I called them back, the guy I spoke with couldn't have been more rude. read more

This company is a total scam... Run away. Groupon had them highly rated have no idea how. I purchased a $100 Groupon to clean ducts registers and air return. They came in with to guys named John. One guy started working and the other guy starts upselling. He told me I had black mold on the humidifier filter, which is a total lie. He grabbed it with his hand and threw it in the trash. Then he says to clean the furnace which we just had cleaned 6 months ago and the humidifier it would be an additional $339. When I said no... Just clean the ducts, he said F**K it then.. we are out of here. Then he yelled at my in the family room saying just because I have a little bit of money I think I can treat people like Sh*t. He pulled everything out while cussing me out and then stormed out. read more

I purchased a Groupon for my air ducts and dryer vent to be cleaned. John and his associate were easy to schedule, arrived on time and were very personable. After their initial valuation, I decided to go with the "whole shebang" and have them clean and santize the entire system, ducts, cold air returns, the trunks in the basement, the furnace. I cannot believe how much lighter the air feels in my house. (And I didn't really think it was bad to begin with). I highly recommend this service and company to everyone to be done every few years, as recommended. read more

John arrived on time with his partner and got to work right way. When finished, he came to me and said there is mold in the ducts, the furnace is very dirty and the tape on the ducts contained asbestos. He wanted to clean the furnace, treat for mold and and apply some special kind of tape .....all this after I told him I only wanted the ducts cleaned for the $299 price he quoted over the phone. I explained that I am preparing to sell this house and don't want to spend more than necessary. So I paid him and they left after they packed up their equipment. I went downstairs to change the furnace filter since they had left the old one lying on the floor. That's when I discovered a puddle of water around the furnace! Upon further inspection, I could see where the water was rapidly dripping out of the top half of the furnace! The A/C was running as usual, but I didn't have this problem before they were here. I really think they did something to cause this problem. Everything was working fine until they cleaned the ducts! My regular HVAC guy will be inspecting this for me tomorrow. I will not let anyone from Air Duct Busters enter my property again! read more

Scam. We paid for their service through Angie's list. Made an appointment. They didn't show up and told us that it was an oversight. We made an appointment for the next day. They didn't show up. Called and left a message and they never responded, so we had to get a refund. Then, when we left a bad review with Angie's list, they lied and replied to the review, claiming that we never had an appointment in the first place. Stay away. read more

We had a duct cleaning scheduled and when they didn't call to confirm the day before like they said they would, we called day of and were then told they needed to reschedule. Rescheduled for following week, they called day before to confirm, and then didn't show. Took time off work for nothing. read more

DO NOT HIRE- AWFUL   Ordered a Groupon as a gift for my mom. They failed to show up or call the first time. When the two guys finally did show up weeks later, they tried to scam her into $500 of extra charges, and told her these charges had been discussed with her already, which was a lie. They were nasty and rude and told her she was "cheap" for not paying more. Before they left, they dumped a bunch of dirty water on the driveway. She asked them not to and they said "What? Hasn't it ever rained on your driveway before?"  One of the guys was the owner of the company who did all this, so we couldn't even report to anyone higher up.  I have no idea how they have good reviews on Angie's list...  they have an F rating with the Better Business Bureau. They must have really gone downhill since the past Yelp reviews, which I unfortunately relied on. Save yourself from a terrible experience and hire someone else!!! read more

I would prefer to give zero stars as this is what the company deserves. Their Groupon is a complete scam. I purchased the Deep Cleaning Package which was very detailed in what was included and prices. Also made sure the 'need to know' section was read closely and that I met all stipulations posted by this ridiculous 'business'. There's never anyone to answer the phones so you have to leave a voicemail on one of the random 5 numbers that all go to the same answering service and hope for a call back... in hindsight.. I wish they never had. Fast forward, I made the appointment and even got the reminder call the evening before my scheduled appt. I had to take off of work and sat around for nobody to ever show up! I called several times, left a voicemail each time. I skipped bible study because I thought maybe they were running very very very late and I could still accommodate. Next few days, no return call. I even emailed the company.. finally get a call back and the lady was kind... really tried to play the.. "it appears you cancelled your appointment and I wanted to reach out to see when you're available to reschedule"... ummm no. I left 4 voicemails and an email and I was very clear that I was no showed.. not that I cancelled an appointment. They lady pushed me to try and reschedule .. so I do for the following week.. again.. take work off to make sure I can be home for this appointment... Tony and John show up.. and immediately tell me they won't do anything unless I agree to a whole home cleaning and that maybe I should ask more questions when I call their business for the service. I then pulled the Groupon up and began to read it, and Tony interrupts me to say.. "I know what it says.. I wrote it." I asked.. how come nowhere mentions that the DEEP CLEANING PACKAGE will not be completed unless you agree to give this company thousands more dollars.. and he said the lady who took the appointment should have let me know, not his fault and for me to ask the right questions next time. Told me to get a refund from Groupon and left. He was so arrogant, rude and this company is completely unprofessional. The other guy with him didn't speak a word. Not one thing. It was weird. read more

Don't waste time like I did, and got to meet a rude unprofessional tech. I don't write barley any reviews and for me to take the time to do this can tell you enough. Tech showed up, didn't call ahead as I requested, he showed up in a van with a big sign of it [ dale's cleaning company?], I asked who he was with as I have an appointment with duct cleaning company, he said he came in behalf of airduct busters and their van is in a shop so they had to use a van named [ dale's cleaning company]. He seemed upset that I asked, but move forward and I asked him if he can cover his shoes as he was entering the house, my airducts are in my recently waterproofed unfinished basement and covered with dust so didn't want him walking all around with dust, and I normally ask contractors to either take their shows off or cover it, professional contractors do it without asking and come prepared. Air duct buster tech got upset that I asked him if it was possible for him to cover his shoe, he said [ you know what? I'm not doing this and find someone else, you can get your groupon back] and left!!!. I was really shocked, I said: Sir, I'm sorry if you were offended but I never asked a contractor and he acted this way.. He just walked away and didn't say a word, drove and left. I been trying to call the company to get a refund and no one picks up my calls. I'm assuming this is the owner and only tech? I advise to not waste your time, find a better honest and '' able to reason with'' contractor. This is an update after I was able to get hold of someone in the company: I'm just updating a review that I posted earlier today 6/28/17 in regards to the terrible customer service and the rude tech that showed up at my house. I finally was able to get connected with the company, I called couple times this morning, the person that answered the phone named Richie, said he was the owner, I explained to him that his tech showed up and got very upset when I asked him to cover his shoe, owner said '' sorry, will schedule you with someone else'', after scheduling a new date, I asked if he was going to take some measurements or talk to the tech that came to my house, he replied '' yeah I will punish him, I will spank him in his rear bottom, how about that? I said ''Sir, given this answer, I wouldn't want to have any work performed by your company'', he continued [ spank him more? spanking more on rear bottom'', I hang up. Wow, I'm beyond shocked, my first time ever dealing with a contractor talks like this to customers, no wonder the tech acted this way and you should check Google reviews, yelp reviews and BBB. Now I made sure to look at better business bureau, and I see all the negative comments. I should've done better research before contacting. You can also see their company response to other customers that had left reviews with terrible experience, terrible customer service and complete fraud. read more