This has been totally frustrating. I have waited days to speak to someone through their Facebook messenger . I can't file a claim because their site no longer recognizes my reservations or my claim number. When I call your customer service it either gets put on hold for an hour only to be hung up on, or it rings busy then hangs up. I will not voluntarily fly your airline again. It has been a nightmare. You had my luggage for the entire time it was "lost", sitting at the airport. No one ever called or emailed me to say that it was there. My cruise line called every day to try to get it delivered and was told they couldn't find it. I called daily as well, only to be hung up on after an hour. I had to go to the airport myself to find it. I had to replace an entire wardrobe, toiletries and prescription medications plus a suitcase.
If I could give it zero stars I would. read more