We had service scheduled on Tuesday, April 7th in the afternoon. We called to see if we were still on the schedule and they said we were and would get back to us. No call back, no reschedule. The appointment was made 2 months ago. You just lost a loyal customer. read more

had appt for annual maintenance between 2-4. Called at 1:30 and was told I would be the next stop. At 4:10 I called and was told again I was his next stop. The tech called me at 4:15 and said he would arrive at 5pm! Waited all day to be told my evening would be taken up also. Happily cancelled and will never do business with AirFx again read more

There was an incredible lack of communication between the sales person, the office personnel, and the owner. No one seemed to know what was going on. I was a bit concerned when I insisted that they get a permit to put in my new ductwork. They told me that Marion and citrus County did not require it. When in fact they do! Be sure that you get a permit and if you already had the work done please reach out to your county building department and see if they can give you a retro permit. If you don't you're going to end up not being able to sell your house, or getting fined or The county can insist that you pull all your ductwork out. My work was supposed to be done in 2 days and I was having problems in the back of my house with air flow and they had said that they would replace the boots and the grills throughout the house and in the back they didn't nothing like that. They came and did some boxing around the ductwork in the back of the house. They also said that they would clean my air handler/evaporator coil and they cleaned it in place; I never had done that way because it is in a very difficult place to reach. After they are finished, the next group from this company came by and I told them to take a picture of the coil and it was filthy. So they were going to leave it like that until I found out that it was not clean properly. Which I paid a substantial amount of money to have done. They were going to charge me for the removal and cleaning of the duct work when they didn't do that initially. Now they owe me a refund and I keep getting the runaround. I initially thought they were amazing until everything I thought was to be done, was not. read more

I had an issue with my hvac filtration system. I found this company listed as a certified Trane supplier. I asked for a solution and instead got charged 99 to view the system, with a plan to inform me within a *few days* what could be done . I never heard another word ..i even called to inquire after a week or so and was assured theyd get to me...needless to say they are unreliable, unprofessional to say the least. I intend to contact Trane as well...i suggest anyone go elsewhere read more

I am 70 years old and a couple of years ago, my brother-in-law called around for me to get quotes for air-conditioning replaced in my mobile home. I called back to speak with air FX to have them install it and they refused to help me because my brother-in-law called initially and not me even though it was my house and my property they gave the quote to him for. read more

My thermostat went "bonkers" at 4:00am. Called AirFX at 8:00am. Kyle was here before 11:00am. with a new thermostat. THE best service by anyone, anywhere, anytime in my life. AirFX always provides quality and reasonable prices. read more

I received a new air conditioner unit in 2023. The coil froze and it turned out it was defective from Trans. AirFx had a new coil replaced in less than a week. They also sent 3 technicians out to do a temporarily fix so I could have cool air until the new coil arrived. Deanna at the office was so kind as to check to make sure the AC was still cooling over a very hot few days. She said if it stops to please let her know and she will send a portable unit to the house. The technicians Jesse, Wyatt, and RJ repaired everything efficiently, were very professional, and friendly. I highly recommend this company for any air conditioning needs you might have. Airfx put in my original unit and thankfully all parts and labor were covered for 5 years! Great company! read more

I can't say enough good about this company. Amazing customer service from the owner right down to the techs. A very respectful installation crew with wonderful knowledge and an owner that respects the customer and his crews. Their pricing is more than fair and there are no hidden charges. Pricing does not change. This company has done work at my house and now at my church. I won't go anywhere else. read more

Wow...unbelievable service! AC was out (at my parents house) after Cyclone Debby came through. House was unbelievable hot. Their normal AC person was not able to come out today. Called AirFx and even though they were closed due to the storm they sent Adam out. He called within 15 min after I had called and diagnosed and fixed the issue asap. Didn't try to sell us on new AC or anything, said everything else look good. Thanks Adam and AirFx!!!!!!!! read more

Today we had a visit with Jesse and all i have to stay is the man is a customer service machine. He listened to our problem diagnosed our issue and explained how we can prevent it in the future. All of this was accomplished with a geniality and efficiency that I would find hard to match in my own work. We will be using Air FX in the future guaranteed. Thanks for hiring great staff ! read more

Air Fx My A/C unit was installed a couple of years ago and after the installation I have had annual maintenance done .! I cannot sing enough praises for this company from the owner to Tommy who has done my maintenance checkups. So professional and courteous. The value and customer service are beyond exceptional!! read more

I'm a little late in getting this review posted however, the Air FX team was amazing to work with. The AC unit and Trane air handler had been installed by the Air FX company while the house was still in the possession of the previous owner. Shortly after I purchased the home, the compressor in the AC unit went bad and sent pieces of metal into the line and unfortunately was unable to be cleared. The entire unit and air handler coils had to be replaced. The owner and every member of the team that came out here to work on the unit were easy to work with and to talk to, a real blessing. Thank you gentlemen David D read more

My outside unit made a strange noise last night, like wires sizzling. I called this morning for a service call and within 2 hours, a young man named Kyle came out. He found the problem, a very small snake had gotten inside where the circuit board is and it shorted out. Kyle has to order a new board and he will come back to install it. Kyle was very polite, friendly and professional. He knows his stuff and I highly recommend Airfx and Kyle for any heat pump issues. read more

Jim Rose was our life saver today. Thank goodness he was here in a flash, ASAP!! 86 DEGREE'S INSIDE HOUSE! Yikes. He diagnosed the issue, made quick repair, had the system back on tract FAST, checked out everything, Top to Bottom. Wow, can not thank you enough. My puppy girl thanks you, she was really uncomfortable. Now she is resting peacefully in cool air conditioning. AIR FX IS THE BEST!!! I highly recommend them. Top drawer professionals. JAV read more

Right now very upset with this company. I paid for a motor for the air conditioner on 9/28/21 which they have deposited. Was told on Friday that they didn't have the motor in stock and where looking to find one. They were supposed to be here on Monday to install but got a phone call later in the afternoon that said we will be there Tuesday. Of course they didn't show so I call them around 4 to find out what was happening. Was told oh they did that on the 1st which they didn't. Was supposed to have a phone call back Tuesday after the girl got out of a meeting. Needless to say I called them this morning (Wednesday). Was told the guy just walked out and would be there today. Right now it is almost 3 and no phone call or truck showing up. Had thought to use them in the future for service but after this don't think I will. Very poor service if you ask me. read more

Today AirFX replaced the EVAP coil in my A/C system, and I want you to know that the 2 service men who did the job, Jessie and Tommy, represented you company with professionalism, courtesy, and politeness. They worked hard to complete the job in a timely manner and both my wife and I were very impressed. Keep up the good work! Thank you so much, Mr. & Mrs. James Randle read more

Airfx responded to overflow leaks in our ac system. Both times they performed repairs quickly and made suggestions, and resolved the issues in a courteous, professional manner. read more

I manage a 9-year-old commercial building in Ocala that is heated and cooled by commercial grade Trane roof top air-conditioning units. About 2 weeks ago, one of the units stopped working, and the tenant called a local air conditioning service company, that for the purpose of this review I will refer to as "Company A" for service. The tenant notified me that the repairs consisted of the following, a compressor, blower motor, drive belts, 8 lbs. of freon at $100.00 a pound, and a couple of other odds and ends. The repair company suggested replacing the unit vs repairing it, with the replacement cost somewhere between $7500.00 and $9000.00. A service call of $50.00 was paid. At this point we called another company, that for the purpose of this review I will refer to as "Company B" for a second opinion and was quoted $2500.00 for a new blower motor and drive belt. A $95.00 dollar service call was paid. We decided to call our building repair man and asked what he thought, and he suggested calling Air FX for another estimate. We called Air FX and did not mention Company A or Company B to them. A repair technician arrived Monday morning September 14, 2020, went up on the roof and checked out the unit. The technician came down and informed us that we needed a new drive belt, then hopped in his truck and went somewhere to buy a new belt. When he arrived back at the building, he installed the new belt ran a diagnostic check of the unit and informed us that everything checked out fine. The Air FX bill for the service call, diagnostic check, and drive belt, came to a total of $114.00. I very rarely write reviews; however, it was very apparent that Company A and Company B were either very unqualified to make repairs or simply trying to take advantage of us. In any event, all my tenants will be notified to only call Air FX for any future air-conditioning repairs and or service. Victor F read more

We just had our annual a/c cleaning completed by Air Fx. They are always a pleasure do do business with and we highly recommend them. But, we must make a particular note about today's technician, Ray Moreno. The job he did was beyond outstanding. With the excessive heat index today, he took his time and really, really cleaned our unit. No mumbling, no grumbling as is so often experienced these days. We will certainly be repeat customers; however, we will request Ray specifically as long as he remains available. Thank you Air Fx and Ray. read more

I moved into the area five months ago and wanted to have the AC checked. I've seen a few AirFX trucks around the neighborhood so I made an appointment to see how things worked around here. This morning I found out how things work around here, quite well actually, at least with AC service. The tech, Cole, was polite, respectful, well dressed and totally professional. He determined my AC to be just fine, didn't try to sell me anything I didn't need and answered all my questions. I give this company two thumbs up and now have one less thing to worry about. read more

Just had a new Trane a/c unit installed. Very professionally handled from start to finish. The installers Ryan, Todd, and Jesse got us from old unit in the morning to functional new unit same afternoon. Todd & Jesse in particular did some extras by sealing some lines running through the skirting. And since we are in our 60s, we appreciated the courtesy that anyone we needed to speak to or who needed to come inside wore a mask. Highly recommend. read more

Air Fx dropped the ball multiple times with the installation of our new air system. Communication from the install team was poor and disorganized. The air handler drain pan was installed improperly and resulted in drywall damage and carpet soiling on the floor below. Removal of the old air handler resulted in heavily soiled walls and even more carpet soiling. The process to repair the damage done to the house was slow and not expedited. Air Fx is competitively priced and finally corrected the damage to my satisfaction after I escalated matters. With plenty of direct oversight, I would hire Air Fx again. Our neighbors recently had a new system installed and had an excellent experience with Air Fx. I recommend Air Fx cautiously. read more

When my A/C failed, I was leary of who to call. After checking other reviews, I noticed no negative reviews of Air Fx. Even though they said they were busy today, a serviceman showed up within hours. After I described the problem, he had it fixed in 10 minutes. It was only a failed capacitor. He then check my system and he was done. There was no attempt to try to sell me other service that I did not want. I appreciated that. read more

Todd was my svc tech on 1/7/17 . he was very friendly, Quickly found my problems, showed me the issues, and was fixed in no time. I am very happy with airfx and have been using them for a few years. and I will continue to use them in the future. UPDATE: It's now 2020 and I have had AirFx work on my 20 year old system a few more times, always happy with this company . RJ was my last tech ,a very nice and knowledgeable young man ,had my AC up and cooling in no time. Update: 6/9/2020. I had AirFx come back and install a new system( They had been keeping my antique system running for years,) I decided to replace my old unit before the summer rush, anyway , I can not say enough great things about this company! From the office staff, installers, techs, even the owner gave me personal attention. Finishing up my job today was Kyle and Jesse they went above and beyond to make sure I was happy with the job. and I am , very happy....God bless AirFx read more

I just wanted to make sure that Todd be recognized for his Excellent and Professional service that he provided to me on a day when I needed it the most. I work from home and it was smoldering hot due to A/C performance issues. His professional and diligent attitude to provide top-notch customer service was a breath of fresh air. I explained to him that previous A/C companies that have serviced the unit were often unprofessional, and treated the job as if it were a burden rather than a service. I truly appreciate the QUALITY and Customer Service Todd. Hopefully Steve will reward you for this review. I hope my landlord will continue to do business in the future. I let him know about my experience, so fingers crossed! THANKS AGAIN! read more

I just had a complete Trane A/C system installed by this company, and I will say it was a pleasure doing business with them. Whenever they said they were going to be there they were. Ronnie and Joey did a excellent job installing and were very professional. The owner (Steve Finegan) gave a fare and honest price without trying to up sell unnecessary equipment. I would highly recommend them for any air conditioning needs. read more