We have used this company for AC and furnace for over 25. The most recent experience was so negative that I will not be using them in any capacity in the future. Events: - AC unit leaked water in the unfinished basement - Called repair person, did a brief inspection of the area (did not actually open up the unit), said a new unit was needed - 8 days was the quickest date we could get a new unit - Less than 48 hours after installation, the new AC was leaking in the exact same place as the old unit (from a hose on the exterior of the unit which was not changed with the unit) - From 2:00pm in the afternoon, we called dispatch 3 separate times to have someone service the new installation which was leaking. Noone returned our call until 9:00 at night - My father, (who has a service contract with the company) decided to put a call in for us. He left our phone number to call back. We finally got our phone call returned after 7 hours and 3 calls. Even though less than 48 hours ago we spent over $5,000 on a new unit, the only way we got a reply was to someone who had a service contract with them called - When the repair person came the next day, they replaced a small external hose that goes into the drain - this fixed the problem - Question: A new unit replaced the old; the same problem persisted until a new hose was installed... did we in fact even need a new unit, or just a new $10 piece of hose? I wonder? - After this experience, we called and left a message for someone from the company to call... over two weeks later, no one has bothered to reach out, hence this review read more

I have been using this company for a while and they have done a furnace install, tankless water heater and A/C. Overall I have been mostly satisfied with the company but have had an issue with water in the bottom of my newer furnace. It took multiple calls for them to figure out. The monthly plan is pretty expensive and does not cover all the costs of service calls. Overall satisfied but always looking for better. read more

My dad uses these guys for his air conditioning and on one of the hottest days in July (2016) the compressor broke at 11 pm. Calling a repair guy was not only a hassle - but the information we were given about them working 24/7 was incorrect and then, to make matters worse apparently there is a diagnostics fee (that isn't stayed anywhere on the agreement) due upfront each and every time a repair person is sent to your house. What's the point of paying the premium for these machines AND for lifetime warranty and repair coverage when each time something stops working, you have to pay more. Not only were these guys not helpful, they're dishonest when it comes to doing business. And their products are not cheap, nor are they worth it. Beware!!! read more

These guys are great. Called for a problem, they diagnosed it immediately and paid $250 as compared to another company which quoted me 3x more. David, Toronto read more

I found that Air Quality Dunriteffee gives 30% off Air Conditioning Tune Up with your LiveGreen Toronto Card. I found it on the DealsHype App for Androids and iPhones www.dealshypeapp.com read more

Called these folks first thing in the morning to fix an improperly installed thermostat in my condo. They said they would send someone between 10 and 2. I called back at 2 to check that the technician was still coming. At first the receptionist didn't seem to be able to find my appointment in the system, but then said the guy would be here soon. At 3:20 got a call from Air Quality Dunrite informing me that since it's a condo they can't come as there are liability issues because they aren't one of management's preferred companies. They suggested I ask my condo management for a list of companies they work with. I don't understand why they gave me an appointment, had me wait around all day and then called me almost an hour and a half after the appointment window to say they weren't coming. They knew right from my initial call that I was in a condo. Ridiculous. read more

Hot out and it is even warmer in my house since my ac broke. Called them and one of air quality technician came over. They fixed my broken AC. They cared aboutMy home and would tell my friends about their service. read more

It's usually common courtesy to buy someone dinner before bending them over.. I'm also pretty sure this company pays homestars.com to only keep the 9/10 and get rid of the 1/10 reviews (probably made up) so people would hire them. My mom paid these guys twice for a total of $3300 to fix the heating for the entire house. The second time they came by, the technician guaranteed the issue would be resolved so my mom paid them $2700 and they left. The heat still didn't work for the first floor when we checked it a couple hours later so we called them to go fix it. They didn't call or contact us so we had to put a hold on the payment which conveniently made them show up the next day. The tech checked the heating again then quoted another $3000 to fix another part of the heating system and then threatened to take us to collections if we didn't release the previous payment on hold. Since my mom already signed the document (which was stupid of her) saying services were performed and there were no issues, we had no choice but to release it. We got another quote the next day from another company and the exact same work air quality dunrite quoted us for $3000 only costs them $700 to perform. The other company said the work performed by these people was not good and that we were ripped off. This company also boasts a '100%' satisfaction guarantee for all repairs/work/service performed which is a complete lie. We gave them multiple opportunities to resolve the issue but they just ignore or try to overcharge us for more money on something that was already supposed to be performed. We also paid a diagnostic fee which was obviously done incompetently, or they knew what the issue were and just wanted to string us along for as much money as possible. Every time we paid them for repairs which they said would fix the entire heating problem, they would come back and say an additional was needed which conveniently only comes AFTER the initial repairs which were promised to fix the issue was paid for and performed. If you use this company, make sure everything works before you sign anything. My mom doesn't read english so she didn't know what she was signing. She said the tech assured her that everything was working and that all she had to do was call him back and he would fix it for 'free' since there is 'warranty' on their work. My brother also talked to the tech and he said everything should be fixed after the 2nd time they came around with all the repairs made. However, the entire basement floor heat does not work to this day. Buyers beware - they're either really good hustlers, or a very incompetent repair company. read more