I am an HVAC technician in Austin, Texas. My mother lives in Altoona. She called me a few days…read moreago (5 June 2015) because her AC quit working. She described a few of the symptoms over the phone and I made a loose diagnosis based on what she was telling me. She said she was going to call Harris AC because they installed it. I said okay, but I asked her to call me when the AC guy was there so I would know what the issue was. Fast forward to Friday, 5 June 2015. Harris sent a technician out and gave her his diagnosis. She called me to let me know everything was okay. I asked what he found and what he was doing to fix it. She relayed the information she was provided, "The coil is frozen the guy said, and he is adding some Freon right now." I asked, "How long has he been there?" She told me less than 15 minutes. Friends and neighbors, that is bad. It takes more than 15 minutes to thaw a frozen coil, and charging a unit when it is frozen is a guaranteed way to over charge the unit. This is HVAC 101. I got on the phone to tell the guy to not add any refrigerant and asked him some very technician specific questions about his trouble-shooting procedures. As a supervisor and a 15 year technician I can tell you without a doubt that he made up his answers. That's fine, one bad tech doesn't mean a bad company. I made a phone call to Harris and asked to speak with the Service Manager. The person that answered made the mistake of defending his actions as common practice stating, "We normally add a couple of pounds to a frozen system to get them by until we can return." By this point you're thinking, "What's the big deal with a couple of pounds of refrigerant?" Well, in this case the refrigerant is R-22 which is currently being sold to the customer at rates exceeding 25 dollars a pound. I asked for the owner to call me back, and I have yet to hear from them. To make matters worse, he told my mother at noon on Friday that the wouldn't be able to get back until possibly Wednesday, he told me late Monday, and the "Service Manager" in the office essentially told me my mother and I were lying about that. So why is this relevant to a review on Independent Air? Well, I decided that since Harris couldn't be bothered to call me back and explain what happened, I decided to look for a HVAC company myself. I called Independent Air in Eustis and talked with their dispatch/receptionist and EVNE SHE KNEW NOT TO CHARGE A FROZEN SYSTEM. They had a technician out next day, Edgar I believe. He was a very knowledgeable technician that was able to answer every question I had. My Mom is back up and cooling, and I have comfort knowing that Independent Air will be going back out anytime there is an issue. I would 100% recommend this company to anyone in the area, and as a supervisor, I would hire anyone with Independent Air on their resume.

I was treated terrible, was charged $158.00 for replacing a blower motor even though I had 8 years…read morewarranty left. They charged me and JB associates for the same job.The woman who answers the phone is the most hateful person I've ever dealt with. I contacted Channel 9 today 6/13/2018 I want to make sure this don't happen to anyone else.

They refuse to take calls, respond to voice mails or texts. It takes days to get anyone to respond…read moreto established customers for warranty work. They could give a class on what NOT to do regarding customer service.

David Moss A/C was referred to me about three years ago and David and his team preserved my (then)…read more12 year old Carrier unit for an additional 3 years when literally every other company said it was done. Today, David came out and installed my brand new Bryant system and it was an absolutely seamless process. He is unbelievably knowledgeable about literally every brand, he's kind and honest, his office staff is amazing, and I know that what he tells me is 110% FACT. Were there other options, companies, cheaper alternatives? Maybe. But, my decision was made on a relationship, on trust and on the person. I could not have asked for a better experience from start to finish and you cannot ask for a better company than David Moss A/C. I will never ever trust anyone else!

Ron and his assistant did a great job installing two new outlets in our garage. We have also used…read morethem at the Condos,where I'm a maintenance technician. They stand behind their work.

Consistently good service, professional and aims to please. Nicki is always accommodating with…read morescheduling. Dan is an exceptional electrician - knowledgeable, "can do", and doesn't cut corners. This is our 4th service call within 2 months for a remodeling project. Their prices are reasonable, too.

As a Realtor, it's crucial that I have a dependable company to refer to my clients. This is the…read moreonly A/C comment I'll use! When I had an issue at my own home on a very hot Friday they were there within hours and avoided melting over the weekend and fixed the thermostat. In my opinion one of the best in the market.

We recently called AC Rescue once again during extremely hot temperatures. We have an old A/C unit…read moreand they are helping us hang on to it as long as we can. It needed freon due to a leak. They always show up on the same day that we call. The techs along with the owner, Bert, are very friendly and professional. When we are able, we're buying our new unit from them.

Received a good price for replacing an air handler. Even when there was a second call out. They…read morestood behind their workmanship and products and took care of everything fast to respond and send their technicians.

Terrible company. Please do not use them, read the reviews. They sell bad equipment, ruin your home…read moreand don't take responsibility for what they've done.

I have an older AC unit which quit working last fall. In fear of the expense of buying a new unit I…read moredecided to call Advanced Climate Control for diagnosis. A technician checked the old unit and found it does not need replaced (a less reputable company would have told me the unit was shot). It was fixed within 1/2 hour by a courteous young fellow and the cost was very reasonable. I am now going to stand by this company whenever I hear of anyone having trouble with their AC. Give a call to Advanced first, it will convince you that they are the Best!

My husband and I recently woke up to our AC being out. I contacted Brook with Advanced Climate…read moreControl and a tech, Andrew, came out within only a couple of hours of my call. Andrew had our system back up and running within about 90 mins. We'll be replacing our old AC unit hopefully this year and we'll be using Advanced Climate Control for sure! Thank you to Brook, Tim, and Andrew for taking care of us! Family owned business. A++ on customer service!

Incredible service and staff. They are amazing. I am so pleased with this company. They resolved my…read moredisaster in a short time. Joan, Vic, Juan and Ricardo were kind and empathetic. AWESOME

Though we had to wait for our new stainless steel kitchen sink and faucet to be installed it was…read moreworth it! Scott was knowledgeable, friendly, and professional in his plumbing as was Joan in her assistance on the phone in the office. Thanks to both of you. Highly recommended!

Considered an essential business, (thank God, we live in Florida where it's a sauna!!) they…read moreanswered my call for a checkup and an evaluation for cooling the garage. So happy they are open during the quarantine/covid-19. They were able to come sooner than I could accommodate, so we agreed on Thursday. Two guys came out, one was training the other to be on his own soon. It was an all day affair. One of my units checked out fine. The other one had some issues so they had to drain the Freon and check it out. I asked if they wouldn't mind cleaning up the squirrel skeleton under the unit. The young guy straight up said no! The older guy chuckled, grabbed my trash bag and went up and cleared it all out. So thankful! They were very considerate of my carpet etc. Protec installed my hot water heater which is why I called them for my AC needs. I figure, if they can do plumbing and AC, they can figure out how to cool my garage. As it turned out, I needed a separate appointment for evaluation for the air conditioning install. They are not allowed to tee off my existing unit into the garage. It's illegal. So I called and they said they could send someone out on Monday. The guy came and we talked about the options. We agreed on a new install and he was able to schedule me that week, Thursday. The team of three guys, the one who grabbed the squirrel carcass, and two other men came on Thursday and installed the unit. They were here all day, but as promised, they did it in one day. They had some issues with the wrong piping and had to redo it. They also made a small hole in the garage wall for the drainage pipe that didn't work out, so they have to come back and plug the hole. They also need to come back and cover the pipes. They didn't have everything for this custom project. The idea for the garage to be cooled is to take the edge of in the summer when I work out, not to cool It all the time. It works amazing. It has a remote control. A thermostat install would be an extra charge, but you could get it WiFi compatible and control it from your phone. Protec has an optional membership which can be tailored to your needs and is priced out depending on what you want and how many units you have. I joined. It includes 15% off plumbing and AC repairs. Hope I don't need to use that benefit. They're really good about calling and emailing. They will communicate both ways or whatever you prefer. Very professional. I would recommend them. You might get a better price with someone else, but you won't get the same warranty and guarantee.

I hired ProTech Air Conditioning for AC maintenance on June 29. Since that service, my upstairs AC…read morehas not been functioning as expected. During the maintenance, my attic air handler was never inspected. I was also charged in full for a proposed UV light installation and other work before it was performed. Because my AC issues remained unresolved, I canceled the installation and am currently disputing that charge with my credit card company. Since then, I have called, texted, and emailed the company requesting assistance and asking for an itemized invoice for the services performed on June 29. Despite my repeated attempts, I have received no response. As of today, I am still waiting. Good customer service doesn't end when payment is collected. At the very least, I expected follow-up. Unfortunately, my experience has been silence.