As stated by many others, this is a shoddy parking lot in a questionable location. The price is cheap and the driver courteous. That being said, there is one van. Dont expect to get picked up or dropped off in less than an hour. And by the way, the van is a POS, the back doors are tied off because they dont lock or close. It's a NY business with a beat up old white van with PA tags. This is not a shuttle in any way shape or form. When I was finally picked up an hour after I called, I had to retrieve my own car after they asked if I still had my key. I did not, they "valeted" it. I walked the lot and found my car unlocked with the keys sitting in it. I wont be using this facility again. read more

Short answer: DO NOT! Everything CAN go wrong. I would give a zero star if possible. Sorry for boring you with long story but just in case you are interested. 1. It's in a very dingy area with no sign. Not the safest area. The office is not with the parking lot which is just an area "walled off" with silver metal pieces. 2. After arrival, we were picked up after more than an hour after we called. I understand sometimes there are traffic, but the driver could have updated us so we can wait inside. It was December. Another two girls waited for more than 40 minutes with us. They were freezing too. 3. When we finally arrive at the parking lot. The driver has no idea where is my car so I walked in the lot in dark to look for mine. Only to find out that my car was not parked in the "garage", it was parked on the street. Why would I pay you if I wanted to do street parking? 4. It was very unorganized. The driver looked for my car key in a box for ten minutes then gave me the wrong one. After trying all the Nissan keys, we found mine! (Yay! aka, please start labeling things). 5. Noticed my car was scratched and driver said he does not deal with it and asked me to call the office. Left the scene fast enough before we took off. 6. I took pictures of the scratch. Called the office using both numbers they provided and no one picked up. I left messages describing the situation. NO ONE CALLED ME BACK in 2 days. 7. I called back after 2 days. He told me they were busy so they didn't have time to call me back (OMG, YOU MUST HAVE A MILLION CUSTOMERS). I was asked to send before and after picture of my car or they will not process it. As a normal person, I do not have 360 degree photo of my car at any given day as "before" photo. He told me I should have taken them before leaving my car with them. I have a new car and haven't got even my 1st oil change yet. It was five in the morning and that specific requirement was not mentioned online, in email or in person when I got there. I asked him does he have a "before" photo of his car, he said he does not but I should have. But he cannot deal with this. (I'm the one dealing with this, OK?) I understand you cannot go against your company policy but the tone he's using is basically telling me to suck it. I don't think it's acceptable for customer service. I said I'll have to reflect my bad experience in review and he said to go for it. So here I am. DO NOT PARK HERE! OR TAKE PHOTOS OF ALL THE ANGELS OF YOUR CAR IF YOU DO! OR JUST DO STREET PARKING YOURSELF AND UBER TO AIRPORT. IT'S CHEAPER AND FASTER ANYWAY. The only good part: It was cheap. BUT think about your paint job you need to pay for. read more

Got a way.com reservation 5 days before my 1 week long vacation. Called to confirm on the night of reservation and they told me there were no spots left. They told me way.com is the one who overbooks them. Even if they don't honor reservations, they can at least call me to let me know ahead of time. I had to call them to find out there wasn't a space left. Good thing I saw the bad reviews and called first. They put me off for 2 hours before they told me they were full and the prepaid reservation meant nothing. Canceled my reservation for a full refund. Now I have to get a cab because everywhere else is sold out. Real nice guy on the phone but your way.com reservations mean nothing. read more

I was traveling for a business trip. Thankfully I was able to drop my car off and get my car back within a reasonable amount of time but the service was horrible. No one said hello or goodbye. People are barking orders/directions at you. The man for the shuttle arrived to the parking lot didn't say anything when I asked If this is the shuttle he said yea without looking at me and walked away. I opened the van door and got in by myself and waited for about 30 minutes before the shuttle took off to JFK. The shuttle driver has the phone on speaker phone and is very rude to customers calling in. The parking lot was extremely full when I dropped of my car. The shuttle service in return told me I owed him money and I refused and then he let go of the subject. When I can back they were not as full and I will say they were able to get me my car pretty timely. I was extremely concerned about that after reading their reviews (which I checked because they had such awful service). Overall I gave them a 3 because fortunately I got my car back in one piece but I will never use their service again it's not even worth it for the price. read more

The most horrible place to park your car, its 8am still waiting for someone to pick us up when the told them that we arrive at 2am. Can't get my car. I would rather drag my ball on a broken glass than ever park in this place. read more

Don't ever use airportparkinreservations.com or Air Lot near JFK! I have $350 in parking tickets. They had my car and parked it illegally on the street for 5 days. Neither company will take responsibility! Air Lot doesn't respond to phone calls and airportparkingreservations.com denies any responsibility. Be forewarned! read more

I was searching for an inexpensive (aren't we all) and close proximity to airport parking area. I did a Google map of the lot so I knew the area was a basic parking facility. The reservation was made online so I never spoke with them. I saw previous reviews and I have used many many airport parking lots over the years so I thought "how bad could it be?" Well the first bad omen was the police were there when we arrived about damage to a car when it was parked there. Oh.oh. The next bad omen was that they asked ME to park my car because it was a manual transmission! I watched them park and they were awful! I reluctantly boarded the shuttle after a 20 minute wait and we rode to the airport. NEXT, the driver was taking calls on his cell phone for pickup! Then he missed the terminal exit and we had to go all the way around in heavy traffic! He was courteous so I put it out of my mind. When we arrived back , I spoke to someone with a thick Jamaican accent and had him repeat what he said several times. He said he would be there in a few minutes. Not. 20 minutes later I called, I am on my way just a few minutes! Not. Called 30 minutes later, where are you? Just a few minutes away man! Ok. HALF HOUR LATER, where are you? He is now mad at ME! I am busy picking other people up! What?! AN HOUR AND TEN MINUTES LATER HE PICKS MY FAMILY UP! THIS LOT IS 10 MIN. FROM AIRPORT!! On the way back he is taking more calls on his cell phone and other people were screaming at him and made a quick maneuver almost missing our exit and cutting off people. I get to the lot finally and the car is blocked 3 deep, never moved! So 40 minutes later they shuffle cars around and I pulled my own car out. NEVER AGAIN!!! Lying , and incompetent plus they complained about how cheap the owner was. DO NOT USE THE THIS COMPANY. YOU WILL REGRET IT! read more

Others have catlogued the mismanagement of this lot, and so I shall just add that we waited 40 minutes to be picked up "in ten minutes," only to call and be told that they pick up at DEPARTURES upstairs, not at ARRIVALS. How anyone was supposed to guess this is beyond me. It was two hours from baggage claim to driving away. Why do they even ask our flight number? Nothing was ready; cars had to be moved out of the way to get to ours. This is a sad little operation. Go with a more expensive option! read more

THIS PLACE SUCKS! Poor service waited over an hour to be picked up AND over an hour to get my car despite being told everything would be easy for us. The employees are very inefficient with time management and people who arrived after us received service before us. read more

First I'll start by saying when we showed up we had to wait 40 mins because no one was there. Then I was told to pay on arrival, but the driver told me he doesn't take cards. Next, we were shuttled to the airport in a dusty, filthy caravan! I guess you get what you pay for.... shrugs. I gave two stars only because the man on the phone was courteous. read more

MOST Horrible experience!!!!! On our return day, Sunday 01/24/2016 the day after NY storm! We had contacted starting at noon, all throughout the day, the manager Mr.Merkens, to inform him of our imminent arrival in the evening around 8 pm. Well guess what? He never cleaned the snow in time to prepare our car as promised, even so we gave him more than ample time (8 hours) to do so. After having arriving at JFK to return a car,at JFK Alamo National car rental terminal, he held us hostage by refusing to take our calls, and said he would come when he will be finished. So he did not come as promised to pick us up, and forced us to spend another $20. To get a cab to drive us from Alamo to his parking lot. Our car was still buried in more than 2 feet of snow, and it was obvious he had only started a short while ago, He said he would start cleaning only when he knew we would be at the airport. So at 9 pm I was forced to clean my car with the help of his 2 teenager's nephews, who admitted that he started late to have the car ready.After an hour of clean up we left in the middle of the night and arrived home at midnight in manhattan! What a miserable experience!!! This parking place doesn't belong there on your web site, it is hurting your image. I swear we will never again come to this place, or recommend this place to anyone.!!!!!! read more

This was the worst experience, you pull in and instantly they want $3.00 more a day in cash only, sure that's not reported income. Then you wait in the cold for the van to show up, when we flew back we waited over an hour for the van to pick us up, then it took another 30 minutes to find my car, the whole thing was a nightmare, Never again read more

Its really lovely that all these people left such great reviews, i guess no one tried taking advantage of them. I emailed for a reservation for 5 days and received a prompt response saying my reservation was confirmed...and that the cost would be $70 for 5 days. Now im no actuary but my math skills arent THAT bad and $10/day for 5 days doesn't come to $70 no matter how you slice it. I emailed requesting a full breakdown of the price and was informed that $10/day is for a 7 days or more and for 5 days its $70...convenient, and NOT mentioned ANYWHERE on the site. I dont like giving bad reviews without first having experienced the service but i think at this point its safe to say we started off on the wrong foot. Perhaps this will make the business owner think twice before falsely advertising. Im so done with this JFK parking lot racket...im gonna start taking cabs. read more

Don't do it!! I can't rate it as I wound up NOT staying due to it being SO shady. This place is a couple of blocks away from the GPS location using this address. I called and the man answering gave me the location and told me his van will be there shortly. We drove the block(s) and found a tall metal corrugated fence around this area with a locked door on it. A car pulled up to say he had been waiting for 45 minutes or more (from Toronto). Another guy pulled up and he had come from NH (I drove up from VA). The van pulled up 20 minutes later and had to first empty its passengers and luggage. They they had to play the puzzle to get their cars out. I didn't have the patience to stay after the 20 minutes of watching this and wondering IF they would ever get me when I return, how long would I have to wait and what kind of shape will my car be in when I get it....?? We found a Radisson hotel with a higher rate but very legit. I would not trust this place after seeing there is no office here, there are no employees on site and the wait and hope you need to park. read more

Airlot called at 11PM and cancelled my partially paid reservation 12 hours before it was to begin. The only help they provided was phone numbers to other lots(none of which had any availability). I had to open a dispute with PayPal to receive a refund of the deposit. read more

Be Warned, this is a cautionary tale! I.e., DO NOT USE WAY.COM!! I prepaid for parking through way.com for my flight out of JFK. Apparently they buy space from independent, small, seedy parking lots. When I got to Aardwolf parking lot I was refused to be able to park there even though I had my confirmation receipt. He also refused 2 other people that came in after me with Way confirmations. He wouldn't help us either so we were on our own. After waiting on hold for customer service for over 10 minutes and frantically driving to other lots to see if I could just pay for another parking spot and worry about getting reimbursed later, they finally picked up and gave me another place to go. The address was wrong. I had to look it up, finally got to Airlot, another worse looking parking lot, waited for their shuttle that was another debacle, only to get to the airport to miss my flight! I wrote them an email during my 5 hours in the terminal, waiting for another flight they thankfully had, and was told they would reimburse me. Upon arriving back to the parking lot and knocking upon the door of the dilapidated trailer that is the office, the worker finished his phone call, unlocked the door and told me to go find my own car in the unlit, crammed lot. Apparently he didn't need my ticket because all of the cars were open with our keys on the dashboards, waiting for someone to steal them. Needless to say items were stolen from my car that I thought would be locked in a secure lot. I spoke to customer service explaining all that occurred at which time I was promised someone would be calling me. I did not receive the promised call but instead got a dismissive email. Way.com has cheaper prices but not worth the risk! Stick to the offsite parking establishments that have better reviews. I've been very satisfied with others I've used. read more

I left my care here for a 5 day trip. I paid through parkwhiz which I usually have good luck with, but this lot is not recommended. You have to pay an additional $18 cash 'oversize vehicle' fee upon arrival for anything larger than a sedan. Then I had to drive my own car and follow the shuttle to an off site lot connected to an abandoned gas station. I never felt comfortable leaving my keys with them but they require it. When the shuttle driver picked me up from the airport 5 days later I had to dig through a plastic disposable shopping bag full of everyone else's car keys and fabs to look for my key. Not a reliable parking system and I would not use them again. read more

The worst! It is not a self-park as advertised. It is a dirt lot with a gate. Any vehicle that is not a sedan is charged $3/day extra. We found out on our own that the shuttle was not operating and they didn't know if the shuttle would arrive on time to get us to the airport. The owner of the lot was extremely rude and dismissive. read more

Be aware, this whole company is a Scam. 1st- the parking lot isn't even intended for airport parking. 2nd- They use their personal minivan with passenger plates as shuttles which is completely illegal in NYC. 3rd- It took me 10 phone calls and 1 hr wait to be picked up from the airport to the parking lot in the same passenger minivan that I was dropped of in, with a different driver. 4th- I found my car parked on the public street parking and not inside the lot. so I practically paid to park on the street parking which is completely illegal. So please pay the extra money and go else where or else you'll be regretting it later. you are better off paying a family member to park on the street than these cons. so please consider your self warn read more

Don't trust them, period. It says it opens for 24/7 services. So, we booked a space to drop off our car at 5am. When we got there, the place was closed. There was no one there. We tried to call them but no one answered and there was not even an option to leave a voice message. We then had to drive around to find another parking lot the last minute. It was total chaos. Don't use them if you don't want to miss your flight!!! read more

Worst parking lot ever! Waited over 30 min when we got there to get serviced. Waited outside and then was told the shuttle was there waiting for us. When we arrived waited 45 min outside the guy on the phone was disgustingly rude and didn't ask what the confirmation number so we knew the car wouldn't be ready. The guy that picked us up was rude as well. PAY THE EXTRA FEW BUCKS AND PARK SOMEWHERE ANYWHERE ELSE!!! read more

This is the worst parking lot ever. Their business license should be revoked. We arrived to find a completely empty lot. The office was wide open and anyone could have driven off with any car on the lot. We called the "dispatch" number, only to have the guy swear that someone was there. Nobody showed after several calls back and forth and 45 minutes later, so we parked and locked the car (since we already paid in advance) and walked over to the Radisson and rode their shuttle to JFK. By then it was too late. We missed our flight, and connection, having to make new flight arrangements which took many hours. When we returned 5 days later, they tried to charge us $100 for "towing" because they didn't have a key to our car. This after waiting again for nearly an hour! We called the police and held our own and they backed down. Don't ever use AIR LOT!!! read more

All was fair. Hard to find, but only because its unmarked with no sign, the KFC is the landmark, my easy going wife wasn't amused. one owner and he says he has 2 staff, that's good because I called at 6:00 am and didn't get picked up until 6:30, but aside from that, it was a good deal. I'll give him a break because I can tell he works hard, and being an entrepreneur in NY is a tough deal. I'm not sure if my wife would want to go there at night to pick up the car..... read more

A few friends of mine and myself parked here at the end of May. Markens was very professional and prompt with bringing us to the airport. Came back and our cars were in the same condition that we left them in. I would have definitely given 5 stars, but I had to knock off one because of the advertising on the website. We stayed for 6 days, and although it is advertised for $10 a day, we were charged 70. I was told that its $10/ for "Long Term Parking which is 7 days of more". I just wish that could be more clear or broken down on the site. Other than that, very good service, and most likely would park here again:) read more

Good deal but the timeliness could be better with the terminal pickup.

They operate in WAY app under "JFK FastSpot Airport Parking". AVOID THIS PLACE IF YOU VALUE YOUR CAR AND DO NOT WANT TO MISS YOUR FLIGHT. THERE WERE COMPLAINTS OF HELPLESS PEOPLE THAT WENT HERE AND THEY SAID THEY WERE "FULLY BOOKED", CAUSING THEM TO MISS FLIGHTS. JUST PARK YOUR CAR AT JFK LONG TERM PARKING AT THE AIRPORT, IT IS NOT ONLY 20$ MORE EXPENSIVE THAN THESE PRIVATE PARKING LOTS THAT SCAM PEOPLE. This place is doing business under a new name and taking reservations in Way com . They are also lying about the parking lot being "Self Park". WAY COM does not verify if these business have anything they claim they offer. Upon arriving to the parking lot at around 5AM in the morning, I was about to park my car there and take a flight out of JFK. When I got there, there was 1 staff parking a car, and there was 2-3 other cars unattended in a line jamming the entrance The first thing I notice was that this lot had NO Lighting what so ever. It was PITCH BLACK DARK. There was no sign showing that this place was "JFK FastSPOT Parking". The lot was just dirt floor with no parking spot lines. I was starting to have very bad feelings of this place and the events that happened after confirmed it. The parking lot literally looked like the property on "Making a Murderer" Netflix. So I get out of my car and take a look around because this is not the kind of place I want to put my car at, the lot was PACKED, cars were parked inches from each other that you can't even open the drivers door. The guy was taking FOREVER to park 1 car, I went up to him and asked just to make sure, IS THIS A SELF PARKING LOT or not? He said this is not self parking and I have to leave my car with them. I showed him the way.com reservation showing that is is SELF PARK, he got confrontational and just kept repeating NO THIS IS NOT SELF PARK. I couldn't wait anymore for fear of missing my international flight, and decided there is not way in hell I'm leaving my car here. After reading all the negative reviews here how they just leave the car keys in the car, and how they cannot find owners cars, and some people even have stuff in their car stolen. And also there are complaints of No Shuttle, people had to called UBER to get to the airport. So I left and went to the JFK airport Long term parking. Never was I so happy to pay more to park my car. Before you book any parking lot, do a quick google search and see if is a legit business, best to check yelp. And also do a google map check, if it is a legit parking lot, you should see the whole lot on google maps. read more

Picked up car with scratches and dents. Owner/manager was rude, hard to reach, and refused to provide more information on their insurance policy. Will not be using this parking lot again, and would leave a negative review if I could. read more

Classic example of getting what you pay for. The other reviews accurately reflect the situation at this lot.

Left my little Prius for a long weekend, door to door service beats the crappy air train experience. Will return.

This was the worst ever. Waited an hour to be picked up while waiting outside for over an hour in 35 degree weather. By the time we got to our car, they weren't ready for us and had over 7 cars that had to be moved that were blocking us read more

We loved parking here. Hard to find, but it's the small lot immediately next to KFC. Markens is so nice and helpful. We have small kids so he was able to drive us in our car to the airport so we didn't have to switch car seats. He also picked us up in our car which made it so easy. He said he can't always do that, but since he wasn't busy at the time we arrived he was able to do it. We will absolutely park with Air Lot again! read more

Support this small businessman. He is reliable, great communicator via cell phone. Small lot next to KFC. It's unmarked and he is in need of a sign. Reasonable rates and need a reservation as his lot is small. Highly recommend. Just beware.... He requires payment up front as he feels it has caused a lot of delays when people say they need to stop to get cash etc and can delay another pick up. read more

Save secure friendly fast , there is not a better way to use long term parking, you'll love it

I was running late and forgot my luggage on the car. the guy still manage to give me free ride back to the car. Im so grateful to have him and to have this parking lot. thank you and definitely coming back if needed again. be sure to bring cash! they dont take credit for a while read more

Don't know if I possible to give less stars , purchased group on , they said there was no room , they found room for credit card , made reservations no one at lot when we go there , called number 15 minutes later guy pulls up takes us to jet blue , call number when we return , usually maybe 15 minute wait , we return I call from plane at gate we didn't even get off plane , lucky I called then over 1 hour to get picked up at 11 pm . Do yourself a favor spend the extra $20 and park on conduit . read more

I've used this lot in the past and had a good experience. I like that I'm sending business to a hard working entrepreneur.Service was great and friendly. Door to door service. Lot was next to Catfish Cafe if that helps you to find this or put into the GPS. Will use again in 2 days. I did get to a full voicemail box when I called but he called me back within a min. during my return call. read more

If I could give no stars I would actually if I could give negative stars I would. Don't ever ever ever park at this lot. I don't be fooled by the low prices. You will see why. They are pieces of shit. When I got there they told me they had to pay nine dollars extra a day for oversize vehicle I drive a regular SUV. Then they said it had to be in cash no exceptions. When we arrived home from vacation we called for our shuttle and it took an hour to get them to come.We were waiting so long we ended up taking a $40 Uber back just to get our vehicle I tried to talk to who was in charge and he was rude aggressive and nasty. No one answers the phone there. I had damage to my vehicle and when I was speaking to the manager Marc he told me to call back when I have a lawyer. I plan on suing them and calling the better business bureau. Do Not Park Here. Unless you want a horrible experience and damage to your vehicle. read more

Please please read before using this company. I wish I did more research before using this company. Left my BMW here for 5 days in perfect condition. Returned to slashed tires and a flat. Owner refuses to respond to my messages or answer my calls. This company also goes by the name AirLot JFK. Just do a quick google or yelp search for AirLot JFK, contact numbers are the same and read the reviews and view the pictures of the damage this company has done to a staggering number of vehicles. After reading the reviews it's disturbing to see how many people have gone through exactly what I'm currently going through, damaged vehicle and owner disappears. I don't know how this company is still in business. Please do your research before using this company. Definitely not worth it. read more

One man operation, very honest person who tries to make it facing the big guys. Personality alone is 5 stars, service 5 stars - quick pickup and drop off. Not luxurious but It is the best deal around. Will be back and by then he will surely grow. read more

The price is right and we got the car back in perfect condition. The drop off was an A+. The pickup not so great , we waited 1 hour for pickup, after a 13 hour flight, it was quite frustrating. They said something about a broke down van. I know, stuff happens, and the driver was apologetic. But it was 90 degrees out and we were very tired, waiting one hour for pick-up to go back to the lot is very annoying. I would still recommend this lot and use it again , hoping it was an isolated incident. read more