Today is December 14th, 2025. On December 1st, Roscoe Brown came out and replaced a part on our…read moreHVAC that was broken to fix our furnace. Our furnace stopped working yesterday. Today is the coldest day of the year. Despite saying that they are open 24/7 for emergencies, I have been trying to get in touch with them since 8AM. Here is what has happened: 1. The Tullahoma number hangs up on you as soon as it gets through the "Your call might be recorded" message. 2. The main number for the Murfreesboro office doesn't have anyone answering the phone 3. The online chat to get in touch with someone has no agents manning it and all of the chats end with no response 4. Their physical office, despite saying they are open 7:30AM to 4:30PM on Sundays, is closed and locked and no one is there. Do not depend on Roscoe Brown because their "repairs" last barely two week and then they will NOT respond to you in an emergency. Use literally ANYONE else.

I'm stuck between a rock and a hard place. My unit was serviced because it wasn't cooling properly…read more Tech came out and put in 3 pounds of Freon because it was low. Total cost $372. Suggested I have a test done where dye is injected to see where the leak was. Cost $150... suggested to wait a while for the dye to circulate. About 30 days later I contacted them stating that the unit was continuously running and not shutting off. Tech came out and diagnosed the evaporator coil was bad but under warranty. The cost of labor is $1.050 to replace a part under warranty. How does this make sense. Help me understand this.

We have had Stroop's come out to fix our walk-in coolers and freezers in the last few months and we…read morehave been blown away with all aspects of the service. They are professional, timely, and they produce results. You don't typically get all three these days and they are the whole package. They also follow up to make sure the work they did was complete. Thank you and keep up the good work!!

I have been using Stroop's for many years in both residential and commercial settings, and they are…read morethe best in the business in terms of response time, technical expertise and professionalism. it is extremely comforting to know that if your HVAC goes down, that once you place that call it won't be down long. Terry and his family are a credit to the industry and the brands they represent.

REAGAN!! 10/10 give…read morethat man a raise! FANTASTIC customer service!! Didn't have time for my HVAC shenanigans, but made time! appreciate it so much! -Wiseman Road.

Freddy and his team are true professionals. Give him a call today, I highly recommend palmer…read moreheating and cooling!

I was very happy that my went with Rose Air! Troy was great, as was his office staff!…read moreTroy diagnosed my system, and clearly showed me what was wrong explaining in details I could understand. The price he quoted was fair (no diagnostic fee) for repair. He offered me a new system, that was well worth the extra cost over repair. Even thought I'm selling my home, I figured a new system (not one 18 years old) would be good selling point, and I'm comfy while I'm still here. Please give them a call and tell them Jeff F. from Manchester, TN referred you. And, no i will not get anything for that; just want him to know how much I appreciate their business and the quality of product and installation.

From the owner: Rose Air specializes in service, repair, and replacement of residential and commercial heating and…read moreair conditioning systems. We service and install geothermal equipment, high efficiency gas furnaces, hybrid systems, ductless, and conventional package systems. We offer service and maintenance agreements on residential and commercial systems. We specialize in indoor air quality. Our certified technicians work hard to ensure your comfort. Rose Air is the only company in the area that offers a 2 year labor warranty on new equipment.

If you need a repair on your HVAC I highly recommend Victory Heating & Cooling 931-212-2738…read more Our Carrier stopped working during a recent cold snap. I called our home warranty company and they set me up with Victory Heating & Cooling. They were fully booked, but he made time to come over and diagnose the problem the same day! Very friendly, professional, and reliable.

From the owner: We offer financing to qualified applicants! We specialize in heating and air conditioning. We also…read moreoffer Indoor air quality consultation.

Contacted Barrett's and my service for a fan issue related to my heat pump was immediately…read morescheduled. Service was quick and professional. Highly recommended!

Devin, the owner of Barrett's Heating and Air was a pleasure to work with. He is very…read moreknowledgeable, as well as trustworthy. His guys did a great job setting up my HVAC unit. His price was excellent, had answers to all my questions and went the extra mile. He is someone who cares about his customers. I will use only him in the future for all of my HVAC needs and would highly recommend his services to someone looking for an ethical and high quality HVAC technician.

We recently had Lee Company perform service on our A/C units as part of our annual maintenance…read morecontract. To be honest, it's been a long time since I've been truly impressed by a service technician's work ethic and attention to detail. That changed when Ronald Edmonds came out to service our system. Ronald restored my faith in what exceptional customer service and craftsmanship look like. From the moment he arrived, it was clear that he takes tremendous pride in his work. He didn't just perform a routine maintenance check--he treated our system as if it were his own. He thoroughly inspected every component, explained what he was doing, and went above and beyond to ensure everything was operating at its best. What impressed me most was the care he put into every detail. He cleaned and serviced our 15-year-old unit so meticulously that it looked nearly brand new when he was finished. His professionalism, dedication, and commitment to quality are rare qualities these days. I can't say enough good things about Ronald. Lee Company is fortunate to have someone who represents their organization with such pride and integrity. If you're lucky enough to have Ronald service your equipment, you'll quickly understand why he stands out.

Money Grab - I had Lee company come to my home to make a repair, and it was very unsuccessful. They…read morecame 3 times, first time I needed refrigerant ($849) - that lasted about 4 days, and they order the evaporator coil ($949) to go in the air handler because it was leaking - that lasted about 3 days. Then replaced a suction line accumulator - no charge. Unit still not fixed!! I called a different HVAC and they find a leak in my coil outside. I also was dumb enough to by a maintenance checkup agreement ($168) - dah! I asked for a refund and Lee Company (Jon - the Operations Manager) said No, wouldn't even meet me halfway. We can't predict when something else will break besides, your unit is 9 years old. Come on man, you guys were shooting in the dark and guessing. Now you are costing me the cost of a whole new unit. No one wants to work on something that has been jury rigged. Thans for the excellent customer service.

I have done business with this family many many years and family is who they are. These are good…read moreChristian men that are as good as their word. You can count on their honesty, integrity and their ability to do what they tell you. I have owned my own businesses for over 30 years and finding honesty and integrity these days is almost nonexistent. Also if you have have a problem after the fact and it does happen they will be glad to take care of it. Randall Piper

They came out the same day to service our unit. We called at the last minute. They fit us in and…read morethe last minute and were here quickly. The did a great job! Highly recommended!

Our new construction home was completed June 2025 and we have had nothing but issues with our HVAC…read moresystem that Jones installed. We have called them out multiple times and continue to have the same repeated issues. The first time they came out they said they need to replace a part and we never heard from them again. The next time we called we couldn't even get someone to give us a confirmed appointment time after 2-3 times of calling to request a follow-up. The owner was supposed to come out and he no showed us twice. When he finally arrived days later, he stated that the unit was 'low on coolant' and supposedly added what was needed. We continued to have the same issues and called out another company to give us a second opinion, they informed us that at least half or more of our ductwork in our attic was undersized and unbalanced and would require replacement and reconfiguration. Now our builder is paying another company to make the needed repairs to our system all the while Jones refuses to answer phone calls and do the right thing.

If I could give zero stars, I absolutely would without a doubt. The last four times I have…read morescheduled an appointment with this organization twice they canceled, twice they no-showed. This time they changed the appointment, but they didn't call and tell us even though I told them that we couldn't have it on Friday because nobody would be there. Which is why I scheduled the appointment three weeks prior to make sure it was on one specific day. They don't care They're not concerned with servicing the public. I asked for a phone call from someone further at the food chain, but I doubt that'll happen. I do not recommend this organization for anybody not when they are so unreliable and inconsiderate, and coming here from NY I know what unreliable and inconsiderate are and they beat most that I dealt with in NY. I only requested a general maintenance check and they didn't have time to do it. If you need your air conditioning and heating unit service, call somebody else.