We recently had Lee Company perform service on our A/C units as part of our annual maintenance…read morecontract. To be honest, it's been a long time since I've been truly impressed by a service technician's work ethic and attention to detail. That changed when Ronald Edmonds came out to service our system. Ronald restored my faith in what exceptional customer service and craftsmanship look like. From the moment he arrived, it was clear that he takes tremendous pride in his work. He didn't just perform a routine maintenance check--he treated our system as if it were his own. He thoroughly inspected every component, explained what he was doing, and went above and beyond to ensure everything was operating at its best. What impressed me most was the care he put into every detail. He cleaned and serviced our 15-year-old unit so meticulously that it looked nearly brand new when he was finished. His professionalism, dedication, and commitment to quality are rare qualities these days. I can't say enough good things about Ronald. Lee Company is fortunate to have someone who represents their organization with such pride and integrity. If you're lucky enough to have Ronald service your equipment, you'll quickly understand why he stands out.

Money Grab - I had Lee company come to my home to make a repair, and it was very unsuccessful. They…read morecame 3 times, first time I needed refrigerant ($849) - that lasted about 4 days, and they order the evaporator coil ($949) to go in the air handler because it was leaking - that lasted about 3 days. Then replaced a suction line accumulator - no charge. Unit still not fixed!! I called a different HVAC and they find a leak in my coil outside. I also was dumb enough to by a maintenance checkup agreement ($168) - dah! I asked for a refund and Lee Company (Jon - the Operations Manager) said No, wouldn't even meet me halfway. We can't predict when something else will break besides, your unit is 9 years old. Come on man, you guys were shooting in the dark and guessing. Now you are costing me the cost of a whole new unit. No one wants to work on something that has been jury rigged. Thans for the excellent customer service.