Our new construction home was completed June 2025 and we have had nothing but issues with our HVAC…read moresystem that Jones installed. We have called them out multiple times and continue to have the same repeated issues. The first time they came out they said they need to replace a part and we never heard from them again. The next time we called we couldn't even get someone to give us a confirmed appointment time after 2-3 times of calling to request a follow-up. The owner was supposed to come out and he no showed us twice. When he finally arrived days later, he stated that the unit was 'low on coolant' and supposedly added what was needed. We continued to have the same issues and called out another company to give us a second opinion, they informed us that at least half or more of our ductwork in our attic was undersized and unbalanced and would require replacement and reconfiguration. Now our builder is paying another company to make the needed repairs to our system all the while Jones refuses to answer phone calls and do the right thing.

If I could give zero stars, I absolutely would without a doubt. The last four times I have…read morescheduled an appointment with this organization twice they canceled, twice they no-showed. This time they changed the appointment, but they didn't call and tell us even though I told them that we couldn't have it on Friday because nobody would be there. Which is why I scheduled the appointment three weeks prior to make sure it was on one specific day. They don't care They're not concerned with servicing the public. I asked for a phone call from someone further at the food chain, but I doubt that'll happen. I do not recommend this organization for anybody not when they are so unreliable and inconsiderate, and coming here from NY I know what unreliable and inconsiderate are and they beat most that I dealt with in NY. I only requested a general maintenance check and they didn't have time to do it. If you need your air conditioning and heating unit service, call somebody else.