Today is December 14th, 2025. On December 1st, Roscoe Brown came out and replaced a part on our…read moreHVAC that was broken to fix our furnace. Our furnace stopped working yesterday. Today is the coldest day of the year. Despite saying that they are open 24/7 for emergencies, I have been trying to get in touch with them since 8AM. Here is what has happened: 1. The Tullahoma number hangs up on you as soon as it gets through the "Your call might be recorded" message. 2. The main number for the Murfreesboro office doesn't have anyone answering the phone 3. The online chat to get in touch with someone has no agents manning it and all of the chats end with no response 4. Their physical office, despite saying they are open 7:30AM to 4:30PM on Sundays, is closed and locked and no one is there. Do not depend on Roscoe Brown because their "repairs" last barely two week and then they will NOT respond to you in an emergency. Use literally ANYONE else.

I'm stuck between a rock and a hard place. My unit was serviced because it wasn't cooling properly…read more Tech came out and put in 3 pounds of Freon because it was low. Total cost $372. Suggested I have a test done where dye is injected to see where the leak was. Cost $150... suggested to wait a while for the dye to circulate. About 30 days later I contacted them stating that the unit was continuously running and not shutting off. Tech came out and diagnosed the evaporator coil was bad but under warranty. The cost of labor is $1.050 to replace a part under warranty. How does this make sense. Help me understand this.

This company is honest and reasonable. The owner is extremely knowledgeable and educates his…read morecustomers on their systems. I have posted pictures of what others say about Dixie Mechanical in Manchester TN. Give them a call

Thank you so much for your professionalism and knowledge. Dixie Mechanical will definitely be our…read morego to company for heating & cooling problems.....Phillicia Buchanan I called Dixie Mechanical to see if they would service my central air unit in McMinnville. I was told "Absolutely, we will come to McMinnville to get you taken care of." I scheduled an appointment and was expecting them to send a technician out to the house. To my surprise, the owner of Dixie Mechanical himself showed up to my house, shook my hand, thanked me for calling his company and started cleaning my air unit right away. Not only did he service everything, he told me exactly what he was doing as he was doing it. He pointed out that my inside coil was filthy. He took the time to clean the coil for just a few extra bucks. He told me it would make my unit run more efficiently. Let me tell you folks, this guy knows his stuff. My air unit hasn't put out this much air flow in years. Philip Davis shoots you straight and lets you decide what level of service you want to pay for. It's nice knowing there's someone out there that won't trump up a bunch of surprise charges on you, only to tell you your service charge is more than you had initially been told. I can say from personal experience, Dixie Mechanical was upfront with me, professional, courteous and honest. That's a set of characteristics hard to find in a company these days. I've already made plans for them to come back and service my unit next spring. If you need your air unit serviced, I would recommend these guys to anyone. -J. Shrum McMinnville, Tennessee

I was very happy that my went with Rose Air! Troy was great, as was his office staff!…read moreTroy diagnosed my system, and clearly showed me what was wrong explaining in details I could understand. The price he quoted was fair (no diagnostic fee) for repair. He offered me a new system, that was well worth the extra cost over repair. Even thought I'm selling my home, I figured a new system (not one 18 years old) would be good selling point, and I'm comfy while I'm still here. Please give them a call and tell them Jeff F. from Manchester, TN referred you. And, no i will not get anything for that; just want him to know how much I appreciate their business and the quality of product and installation.

From the owner: Rose Air specializes in service, repair, and replacement of residential and commercial heating and…read moreair conditioning systems. We service and install geothermal equipment, high efficiency gas furnaces, hybrid systems, ductless, and conventional package systems. We offer service and maintenance agreements on residential and commercial systems. We specialize in indoor air quality. Our certified technicians work hard to ensure your comfort. Rose Air is the only company in the area that offers a 2 year labor warranty on new equipment.

REAGAN!! 10/10 give…read morethat man a raise! FANTASTIC customer service!! Didn't have time for my HVAC shenanigans, but made time! appreciate it so much! -Wiseman Road.

My AC had not been working for two days, the weekend, of course. I left a message Sunday nigh with…read moretheiranswering service and they returned my call early Monday morning. I live in Winchester and Austin came out to look at my unit. He is not only talented in his field, but is also kind and doesn't bother me asking him questions. He.came in a very timely manner and is also coming back to check on it again. The Freon is leaking and he wants to specifically find where it is. I would highly recommend Palmer's for your air-conditioning needs!

1-Star Review - Extremely Disappointed…read more I've been dealing with Shelton Heating and Air for almost three years, and I cannot express enough how disappointing the experience has been. Since the day they installed the upstairs AC unit, it has been nothing but problems. It continuously pours water and fails to cool properly. They have been out multiple times over the years, yet the issue is never truly fixed. Each time, they claim it's resolved--only for the same problem to return. Most recently, they said the tubing was clogged and supposedly fixed it. Within hours, the unit is now pouring water even worse than before. This company does not stand by their work, and their "repairs" are just temporary band-aids that never last. Save yourself the stress and money--DO NOT use them for installation or service. STAY AWAY!!!

What once appeared to have potential as a good service company has become worthless…read more We had them come out to replace one of our two heat pumps. They replaced it and forget to put in the p trap. They came out to fix that and tried to charge us, no sir. Then we figured out they never vented it! It's never really worked effectively and now, just two years in, it's barely cooling at all. Our other heat pump that's older needed a fan motor, they replaced it, didn't tighten it, and it destroyed the fan. They came out, replaced it (after we waited awhile), and my husband had to stand there and babysit instruct the tech. Call them to make an appt? Good luck! Email, they "didn't get anything." Use the website, no response, never received that either. On the website it says, "Honest, dependable and quality workmanship..." WHEN?! We don't look forward to battling them over whatever they messed up this time, but we give up!

We have had Stroop's come out to fix our walk-in coolers and freezers in the last few months and we…read morehave been blown away with all aspects of the service. They are professional, timely, and they produce results. You don't typically get all three these days and they are the whole package. They also follow up to make sure the work they did was complete. Thank you and keep up the good work!!

I have been using Stroop's for many years in both residential and commercial settings, and they are…read morethe best in the business in terms of response time, technical expertise and professionalism. it is extremely comforting to know that if your HVAC goes down, that once you place that call it won't be down long. Terry and his family are a credit to the industry and the brands they represent.

5 Stars for sure! Called AirMax late on a Saturday and he arrived 20 minutes later. He walked…read morethrough the problem and tested everything. He got us up and running within an hour. Dale even had the parts on hand to fix the problem. I will definitely call on him and Garrett again. Thanks for such great service!

My HVAC system died. Air Max came out and really talked to me about I wanted and what they felt was…read morebest. With my work schedule, they came out and installed the new unit on a Saturday. They also found my upstairs office was not up to building codes. They will come back, to fit my work schedule, to add more insulation and add more airflow for all my computers.

We recently had Lee Company perform service on our A/C units as part of our annual maintenance…read morecontract. To be honest, it's been a long time since I've been truly impressed by a service technician's work ethic and attention to detail. That changed when Ronald Edmonds came out to service our system. Ronald restored my faith in what exceptional customer service and craftsmanship look like. From the moment he arrived, it was clear that he takes tremendous pride in his work. He didn't just perform a routine maintenance check--he treated our system as if it were his own. He thoroughly inspected every component, explained what he was doing, and went above and beyond to ensure everything was operating at its best. What impressed me most was the care he put into every detail. He cleaned and serviced our 15-year-old unit so meticulously that it looked nearly brand new when he was finished. His professionalism, dedication, and commitment to quality are rare qualities these days. I can't say enough good things about Ronald. Lee Company is fortunate to have someone who represents their organization with such pride and integrity. If you're lucky enough to have Ronald service your equipment, you'll quickly understand why he stands out.

Money Grab - I had Lee company come to my home to make a repair, and it was very unsuccessful. They…read morecame 3 times, first time I needed refrigerant ($849) - that lasted about 4 days, and they order the evaporator coil ($949) to go in the air handler because it was leaking - that lasted about 3 days. Then replaced a suction line accumulator - no charge. Unit still not fixed!! I called a different HVAC and they find a leak in my coil outside. I also was dumb enough to by a maintenance checkup agreement ($168) - dah! I asked for a refund and Lee Company (Jon - the Operations Manager) said No, wouldn't even meet me halfway. We can't predict when something else will break besides, your unit is 9 years old. Come on man, you guys were shooting in the dark and guessing. Now you are costing me the cost of a whole new unit. No one wants to work on something that has been jury rigged. Thans for the excellent customer service.

Work not done to code. Expected quality workmanship, but did not happen. Hired someone else to fix.read more

From the owner: We deliver quality heating and air conditioning services to your home. Services range from furnace,…read moreheat pump or air conditioning repair and maintenance to new construction or replacement heating and AC installation. Call Today