First, I love the way you can tell when your tech or sales person will arrive. No more wondering do…read moreI have time to shower or make lunch? Your appointment is between 10 and 2, but if you click the link it tells you where they are and what time they are arriving. Our salesperson was Sara and she came out, tested our water and shared resources where we could get more facts about our water. We got a quote for a plain under sink unit and a whole house system, and she thoroughly explained all the different options you could get. My extended family buys alkaline water, so we decided to be bougie and get that on the counter spigot, however at Sara's suggestion we did plain RO to the fridge and ice maker. David was the technician that came out. He was extremely personable and you can tell he believes in their product. He did a great job drilling into our countertop and provided some guidance in machine placement for easy filter changes. They sell an American made product, and it has great reviews. After living with our unit for a few weeks, I can honestly say that I love it.

The service from them is impeccable. They arrived on time for installation on a cold day. Very…read moreclean work and cleaned up the area after the service. Got full house and RO system.

Was having concerns about our well and attached water softener system…read more They came out quickly. Gave an estimate and were out the next day with parts and repairs. Changed out our reverse osmosis filters under the sink the same day. And replaced a motor and salt tank under the house the next. Found a small leak that I knew was there but couldn't locate. Pricing seemed high but everything is now.

Install was fine and finance options were great. HOWEVER... Frustrated with their customer support…read moresystem when it comes to annual care or maintenance. They use an 'intelligent digital assistant' (A.I.) named "Finley" for all their scheduling and even direct customer interactions. The texts are real enough and quite intuitive but there is ZERO follow thru on any of what the system tells you. Appointments windows are committed but the call back from human staff never happened (x3) and text quotes for service we asked for multiple times (x2) never came through. It's like they set up this answering service and let it run on its own 24/7 automation and forget it's even there making commitments to customers and not following through. Disappointed and extremely frustrating. Aqua Clear, please designate someone, ANYONE, to follow up on these interactions so you don't lose customers over your lack of people to just answer a phone call or text. If you've grown to a point that you're too busy to talk to me, I'll go elsewhere.

Jim really came through for us in a pinch. We needed a water line disconnected on short notice, and…read morehe was able to fit us into his schedule right away. His communication was excellent--especially since we were out of town--and he kept us informed every step of the way.

Very helpful and friendly . Jim was trustworthy , did not try to upsell us and was very helpful. He…read moretold us everything we needed, pointed out important info and was able to help us same day! We definitely will use them again. They sell Bradford White water heaters, which are the best and longest lasting water heaters. We did our research and these water heaters are the way to go, and Angle stop had one in stock for us to install in just a couple hours. We are very happy with Angle Stop! They are angels!

We have Aqua Pure Water Systems' Hot and Cold filtered water coolers in 5 of our offices. The…read morewater is always clean, convenient and great tasting! No bottles to have to change is also a big plus. They come in and change our filters every six months. Service is excellent and price is just right!

From the owner: We provide a bottle-less self sanitizing water filtration system that is a safer and more efficient…read moreoption to outdated 5-gal bottled water systems. Our systems incorporate filtration, BioCote, and UV light technology not only to keep your water clean and fresh, but also to reduce the risk of spreading contagious germs and bacteria between employees and customers. Our systems reduce cost as well as risk to employees for your company.

I recently had some work done in my store. Zach and Gabe came in very professional they got the job…read moredone in no time. They didn't disturb the staff or anybody else. I highly recommend this company to anyone. I will definitely use them in the future..

Great customer service, very knowledgeable staff and technicians. Always on time and let's you know…read morewhat and why they are servicing the system.

UPDATE: Randy, the owner at Rainsoft of Huntsville reached out to me on my other review I left on…read moreGoogle and asked me to call him. I did, and after a brief talk, he agreed to stand by what the salesperson had originally told us, and move the softener for free. The two gentlemen that came out to disconnect and reconnect the system, Doug and his assistant, were very polite and knowledgeable. I sincerely appreciate that Randy stood by the salesperson's word (who I will add is also no longer with the company), because I know that businesses can't just go by what customers claim. I think my husband and I have learned a lesson out of this to ALWAYS get promises in writing. Thank you Randy, and the team at Rainsoft for fixing this. As a longtime customer (5 years now I think?) to one of their "top of the line" softeners, they tried to upsell us a newer version when we had a little valve go out on ours. Luckily we got the valve replaced and saved thousands of dollars by resisting an unnecessary sell. Now that it's time to move, I called the Huntsville distributor the other day requesting a move and they said it'll be $699 for "disconnection"...I told the lady that the man that sold us our softener years ago told us that the product comes with a FREE move that does NOT expire. The rep apparently pulled up our contract on the phone and said that that's not even mentioned in our contract, and even if it were, they only honor one year out moves. I messaged this very page a few days ago one more question (if we disconnected the softener ourselves, would the move and reconnection be less since the rep specifically said the fee is for disconnection. It has been a few days and still no answer. To sum it up, this company LIES, they are *extremely* pushy sales people and also try to sell unnecessarily to the customer, and their CS on social media is non-existent in my experience. Longtime customers doesn't seem to make a difference to these crooks.

their water testing was completely pointless and provided no info. don't waste your timeread more