I scheduled an AC repair appointment with a service window of 2:00-4:00 p.m. At 4:10 p.m., I…read morereceived a call from the main office letting me know the technician was on the way. About 20 minutes later, Cameron arrived at my home. After inspecting my system, Cameron found that the outdoor condenser coil was completely blocked with dirt and dog hair. He explained my repair options: a one-time coil cleaning for about $345, or enrollment in the Advantage Plan, which included the cleaning plus another maintenance visit in six months. The monthly plan was $17.08 +tax for 12 months, or $245 if paid annually. I chose the monthly Advantage Plan membership. I was grateful that Cameron was able to thoroughly clean the coil and get my air conditioning running again. I especially appreciated how clearly he explained how the system works. He told me that when the coil becomes dirty, the refrigerant can't cool properly. As a result, the pressure rises until the high-pressure safety switch shuts the system down to protect it from damage. Cameron also took the time to explain everything included in the Advantage Plan membership and what would be done during the six-month maintenance visit. He was professional, knowledgeable, and patient in answering my questions. I highly recommend Aireserv and their technician, Cameron. He did an outstanding job for me. -- Phil Honsinger Castle Hayne NC

Called my warranty company to fix a dryer vent issue. They sent somebody out. There was two…read morevehicles one was for HVAC and the other one was for a dryer. They had fixed an issue I wasn't really aware of. Which I appreciate. But not the reason I had called my warranty company. So I'm guessing there was just a little bit of a mixup. Anyways, when I had mentioned to the young man that my dryer vent that's connected to my wall was the issue. He said that they don't deal with that. Then I proceeded to ask why there was a dryer car outside keep in mind. I have been very polite. I have not spoken out of words. I asked very politely just because I am the only person home with my two kids. So he proceeds to say yes ma'am I'll go ask the older guy that he was with. So when he went outside to ask. He kind of just started talking about what I had said and laughed about it and then the old man proceeded to laugh with him and kind of mock me because I didn't know what I was talking about. Keep in mind this is not my career nor do I know your day-to-day life. So they come inside he explained to me that he is borrowing his buddies work van. Then kind of tries to mansplain to me that they don't fix that that my warranty doesn't cover it and that I should've told my warranty company what the actual problem was, which I did. I called my warranty company to talk to them as well and they fix the issue. I proceeded to tell them that I heard them laughing at me because they continue to laugh explaining everything to me in front of my face. And I said "yes it's very funny because my door camera works. I heard y'all laughing at me and making fun. " he proceeded to say "we didn't say anything out of the ordinary " which is correct you didn't, but you still proceeded to laugh and mock at me because I didn't know what I was talking about. I am a stay at home mom this is not my career so of course I had questions. Of course I was curious about why there was a dryer car when I specifically called for someone to fix my dryer. I called the company and she just said "I'm sorry you felt that way, they did call me and told me about the situation." I proceeded to tell her that there is very bad people out there that would've reacted way worse than me. I even said thank you and have a good day as the two men left my house. I asked them very politely to leave. I explained all of this to her and she still didn't do anything but say I'm sorry you felt that way if you needed someone out there for the dryer it's gonna be retail price. I just said OK thank you have a good day. I'm completely baffled about how the company handled the situation and how unprofessional they were. They were very nice to my face and did not know that my camera was working due to the toddler look they had on their face like they just snuck a bunch of cookies that they weren't supposed to have. When I mentioned my camera was working. I offered to save the footage and email it to the company and she didn't want it.

I am so glad I found Wright's. After purchasing a beach cottage in May we had to call for HVAC…read moreservice 4 times (other local hvac companies) before finding Wright's. They were on time, skillfully determined the issue and solved the problem. Finally found our new and only HVAC Team.

They showed up on time. Worked hard. Replaced my entire HVAC system and duct work in one day…read more Very professional. Great communication after installation. Can't say enough good things about them.

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

They charged me a lot of money for fixing my Heating unit. They said it was fixed. It was no better…read moreat all. It was a battle to get 1/2 my money back.

Jay was awesome! Aside from being super friendly, he was also incredibly knowledgeable and helpful…read more He had great recommendations and came out to see us same day. The in-office staff were also very friendly and helpful, and put up with multiple phone calls from me today As I tried to figure out what to do. Wonderful customer service all around! Really grateful for this company and all who work for them.

Called them when I woke up to no heat in the house. They were there within the hour and had me up…read moreand running in no time. For a very reasonable price too! Couldn't recommend them enough! The guys were very knowlegble, professional, and friendly. Great local company!

Live in a house built in 1930's; HVAC system was pushing 25 years old…read more Our house was taking a while to heat or cool and there was a couple mid July/August days where the ac took a break. Along with mold and air quality issues. Hadi's team came in assessed the situation, found the solution, ripped out the old duct work and system, identified and corrected issues from previous projects, sealed up our entire HVAC system. Working with older houses are not easy as a lot of anomalies pop up once you tinker with things, and some of the old ducting ended up being a bit more complex than originally anticipated. Hadi's team kept working adding another day to the project without adding additional costs to the project and focused on completing the entire system to perform at its best capability. Hadi's work has increased the speed to change the indoor climate 4x and improved the overall air flow/quality of our indoor air. Very satisfied with their work and would recommend to anyone considering some HVAC work.

I've used their Plumbing division and they're absolutely fantastic. Patrick came out and solved a…read moreproblem that's been going on for three years and multiple other plumbing companies, misdiagnosed, mispriced, and up sold something that was totally not needed. I highly recommend them. I've also used their electrical division and they were terrific. Neat, efficient and on time with very fair pricing.

They could not fix my problem with heating. They were taking care of my H&A for almost a yearread more

Powell's charged me $195 for a part that cost less than $25. That's over and above the cost of the…read moreservice call. We'll never use them again.

Will is absolutely wonderful. He helped with a snake issue two years ago, and now just fixed a…read morecooling problem. Diagnosed the problem today on his short walk to the unit, changed out the capacitor, and unit began cooling five minutes later. We waited an extra day in 90 degree heat to get in line for their service. BATTS offers great work and is very honest and fair in their pricing. Refreshing integrity and quality workmanship! Highly recommend, and ask for Will!