Our heating unit quit working after a historical snowstorm in our area. Brian was double and triple…read morebooked but came over after his dinner. He explained everything he was doing while diagnosing the problem and repaired a wiring issue with our unit. Everything is working great now and we really appreciate him taking time to address our situation after a jam packed day. He not only fixed the problem but also did it at a very competitive rate. We are very happy to have found his company today and look forward to working with him and his company in the future.

My AC didn't seem to be blowing cold air and of course, I had family coming into town. I called and…read moreBrian answered at 4:30 pm and the problem was remedied by 5:15 pm. Darian came right out and was super helpful and knowledgeable. He knew exactly what the problem was. First place I called for my AC ......and only place I will call moving forward. Thanks guys! We all know how grouchy our in-laws can be in the heat ;) That includes me too!

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

They charged me a lot of money for fixing my Heating unit. They said it was fixed. It was no better…read moreat all. It was a battle to get 1/2 my money back.

Job was done quickly and efficiently. Paul and Rich were friendly and knowledgeable. Job was done…read moreas expected.

After a miserable hot and humid night for our Cocker Spaniel, our son, and grandson who surprised…read moreus after his final exam, we needed someone desperately to repair our compressor! On Friday, 05-10-24, I knew finding someone would be difficult and likely impossible. I received "first available service dates" from next Tuesday to the 20th! What a huge blessing to have found DEPENDABLE PLUMBING/HEATING AND AIR SERVICES, LLC! From the initial call with Mrs. Shawna, who was so sweet and understanding, I knew our prayers had been answered! She told me that Mr. Michael would return my call and within 30 minutes he did! They're both animal lovers and knowing that our sweet Tucker was suffering along with us touched their hearts and Mr. Michael was at our home within 45 minutes! He quickly detected a leak and absolutely no Freon, within a short period, we could feel the humidity and heat starting to subside, Heavenly relief! The total charge was very reasonable as they absolutely saved us from having to find a hotel room for the weekend at the very least. They could have easily charged us an exorbitant "emergency call" fee, they didn't. They're a local business (actually two businesses, the plumbing operation is their son-in-law's). You're not dealing with a huge impersonal corporation, you have an honorable, honest, and kind family-operated business who really cares about you, your furry family members, and our community! In the future, we will continue to reach out to both of the organizations if we ever need HVAC or plumbing needs! We sincerely recommend this company with absolutely no reservations! They're hands-down the BEST!

The good folks at Rias got to our house the same day when our problem occurred. They diagnosed our…read moreproblem very quickly and kept us updated during the whole process and, unexpectedly and surprisingly did us right on the price. We were very surprised. Thanks Lee and Matt! Hire these folks, you won't be disappointed!!

What a pleasant experience dealing with Rias Air. On an extremely hot day when our a/c went out ,…read morethey were there for us. They made sure to keep us updated and provided quality service. Lee was extremely helpful and knowledgeable and even checked in on us the next day. They are a true local business to this area and they will get our business moving forward . Lee was honest and a pleasure to talk to. Thanks again

These folks are fantastic. Requested a quote via Yelp for dryer vent and duct cleaning, and they…read moreresponded immediately and were very professional. They didn't pressure me and they didn't demand a phone call or visit just for the right to talk to them (like some of the other similar businesses in the area do), which I greatly appreciated. The guy who showed up to do the job, Tyler, was very thorough and professional. They even texted me a photo of him as he was on his way. Highly recommend this business.

Aire Serv of Coastal Carolina is top notch!! Quick response on service calls and repairs. Casey is…read morean exceptional Service Technician. Their maintenance saves you money on all repairs.

They could not fix my problem with heating. They were taking care of my H&A for almost a yearread more

We are new to the Wilmington area and this was my first time using Green Dot HVAC. From the moment…read morewe called, the scheduling was smooth and they sent someone out right away. Jason showed up on time and explained everything clearly. They are reliable and easy to work with. I'll definitely be using them again.

Pleased with Great Day for plumbing and air. Techs are knowledgeable, courteous, and service has…read morealways been top notch.

They replaced hot water tank valve. Too expensive. They…read moresaid it was not up to code. I needed an expansion tank. Too expensive.

I have mixed feelings about this company. They were selected by my builder, so I did not choose…read morethem. They installed wrong pieces of equipment initially, to the point that my AC ran all the time all day and could not maintain the 74F setting of the thermostat. So just a few months after moving into my new house I had to call them for service. The woman who answers their phone was very defensive when I called and said the system could not holding the set temperature. I mean she was down right rude and argued with me! She was trying to set me straight on how AC was "here in Wilmington". I've lived in NC for over 40 years. I know how AC is supposed to be in the southern heat. They sent a tech out who was really great. He was polite. He listened (without arguing) and explained everything he found and did. He found they had installed the wrong damper control board and a couple of other items I don't remember. He said the dampers were not being signaled correctly to open and let the cold air through to the main part of the house. It was funneling most of it to our bonus room. That problem was taken care of. So for my experience with him I would give 5 stars. The woman who answers their phone gets 1 star, because she answered the phone. One year later guess what? The AC is not able to maintain the temperature set at the thermostat. By 4PM the thermostat is reading 78F, and the temperature inside won't return to 74F until about 11PM. This is every day. The AC runs continuously from early morning until late at night. I am sure this system is going to be worn out in a very short time. So I called again and got the same woman with the same attitude. She argued with me a little bit but the. promised to put my name on the service call list and that I would be called when "scheduling" identified a day they could come out. I called on Monday. By Friday I still have not heard from them and have no idea when they will come out. I also will have to pay a $95 diagnostic fee when they do arrive. Update: it turns out they did try to call me that week but had recorded my phone number incorrectly. My phone call to them corrected that and we arranged a time for the service call. The tech was knowledgeable and polite. He found the Freon level in the system was low but could find no leaks. The conclusion was an insufficient Freon load was done on installation. The system is 15 months old. The service call and Freon charge were considered warranty by the company with no charge to me. The AC has worked great since.

Worst customer service on the planet. I gave this company at least three different chances to make…read moregood on their shoddy work and promises. I could explain all the details, but isn't worth my time writing it or yours reading it. As someone who has worked in the construction industry in Wilmington for nearly 20 years, I would recommend you use a different HVAC contractor for install and service / maintenance.