I had HVAC maintence service at my home today by Anderson Air. The technician arrived as scheduled. He represented the company in an exemplary manner. He was informative, cordial, respectful and very professional. I really appreciate that he explained what he was doing and quickly went about doing it. The discounted pricing was more than fair. Based on this first time maintenance service from Anderson Air, I would gladly use this company again and give my recommendationtogivethem a try.. read more

Big shoutout to Devon for his outstanding work! Devon went above and beyond when checking my attic for issues regarding temperature difference inside the home. Thank you Devon! read more

Seamless service from start to finish. When answering after work performance questionnaire this is all I could come with regarding any room for improvement: I honestly can't think of anything that needs improvement--your service was exemplary. My consultant arrived within a day of my initial inquiry, took the time to listen carefully, answered all of my questions, and provided a clear, detailed breakdown of my options. We had our consultation on Thursday, and by Monday the full system was already installed. Installers were knowledgeable and efficient. I didn't even know they were here. I couldn't have asked for a better experience! Thank you! read more

I love Anderson Air. I have a maintenance contract on my heat pump, so when it stopped working I was so relieved that they could come the same day I called. The technician was super friendly, kind to my dogs, and got it fixed quickly by replacing a fuse. And because of the maintenance contract, there was no charge for the visit. Highly recommend. read more

Very efficient and effective. Replaced my system located in my attic quick and without a mess Very polite and friendly staff! read more

Repair expert Phillip identified the problems I was having quickly and fixed everything smoothly. His technical and communication skills were both excellent. Two small wires to the heat strip were broken under a bolt, plus a screw on the outdoor unit was loose. The result was extreme noise and a loss of heat throughout the night as outdoor temps plummeted. IMHO Phillip should really be appreciated by this company. He was terrific both in identifying the problem and explaining it. So why only 4 instead of 5 stars? My one concern: The weather over the past week has been brutal. Major snowstorm and freezing temps. I had to wait longer than my service contract specifies, but I did have some heat and lots of other people just did not, so I was willing to allow myself to be persuaded to wait. The first day the answering service appeared not to be working at all (perhaps filled with other calls?). I sent texts but got no reply until I called again after 24 hours. The temperature at night just kept dropping inside the house and the heat pump was LOUD, like an airplane landing. I lost a lot of sleep. And I relied heavily on space heaters. Perhaps I should have insisted on quicker service. Instead I allowed myself to be persuaded to wait through a weekend, a total of 5 days instead of within the specified 24 hours. These were indeed unusual days so I'm more understanding of how the delays occurred and why they seemed necessary. But I was still cold, a bit sleep deprived, cranky and anxious. So I give the actual customer service (Phillip) 5+ stars (way beyond) and am deeply appreciative for his expertise and commitment. But I'd have to go lower on the answering/scheduling service on this one (they've been better in the past, so I'll assume it was just the pressures caused by this weather). I'll round to 4 stars. And I'll be far more insistent should anything similar ever occur again. read more

simply fantastic!!! Anderson Air recently installed a complete HVAC system in our home. The service was outstanding. Justin, Dave,Kevin and everyone was a joy to work with .We would not hesitate to recommend Anderson Air to anyone needing this service. Great JOB done Hop & his group. Tommy & Diane Walker read more

I have used Anderson Air for the last 10 years and I cannot say enough good things about them. They replaced my old HVAC System and the service has been incredible. That unit cut my electric bill by 40% and I have had no problems. I signed up for their warranty program which provides an annual checkup. Their technician Eric Davies is amazing and extremely professional. I highly recommend him for all of your needs . Please feel free to post this review on any of your social media platforms. read more

Great team of installers and techs, BUT No follow through, no callbacks, promises made but not kept by Dave Hoskins of Anderson Air.

I called Anderson Air for a service call on Thursday March 16, 2023 and they were able to respond the next day and fix the problem which was a faulty drip plan float switch. The technician Angel was extremely knowledgeable and helpful. This is the second time I've used them and I won't hesitate to use them again. The customer service and value is excellent. read more

Top notch service!!! If you want it done fast and want it done right Anderson is best in the industry. We love our new units and our house has never felt more comfortable. Quality products and experienced techs at reasonable prices. Thank you Justin and your staff for a great experience with our Hvac systems! read more

Repaired furnace, after the Tech left the heat would not turn off, ran for 6 straight hours. Did come back and did a re-fix. Cost another capacitor. Had difficulty getting the next service scheduled. Overall .... just ok. read more

Anderson Air has taken care of all my A/C problems. I've used this company multiple times and they have always done an exceptional job. I have referred them to multiple people who have all had nothing but wonderful experiences. Thanks Justin for being such a reliable business owner. read more

~Installed the new unit in backwards. ~Definitely needs more experience regarding installation. ~Does not respond to calls when there are problems. You will NEVER be their Priority. ~ The workers are not knowledgeable. Related that my thermostat needed batteries, but doesn't recommend changing batteries. Thermostat does not need batteries!` ~Was never sent a service contract although I stupidly paid for one before there were problems. ~When I called to cancel my contract, and asked for my money back I never got a response from Justin the owner. ~I DONOT recommend this company. read more

Anderson Air was amazing. I had a problem with a mini-split unit and while other companies went immediately to full replacement, Justin and his team spent the time to dig deep and make numerous phone calls to find the part needed. I appreciated Justin's prompt response to phone calls and his willingness to explore all options. Anderson Air are true professionals who deliver. Reasonably priced experts made me very happy. read more

I'm late on writing this review. Two months after we bought a second home/condo on Front Street in downtown Wilmington our AC unit died. The unit was about 22 years old and it had to be replaced. I called Anderson Air and spoke with Justin and he responded and provided us with a quote. I was very happy with the quote. They did a fantastic job on the installation and since July 1 when it was installed we've had no problems. I'll definitely use them again. read more

Came right out and helped get an issue fixed with tight time constraints. Reasonable prices. Will use again.

HIGHLY Recommend ! Amazing customer service, always returned our calls right away- Patient with us and our timeline - Did a Fabulous job in our home - Excellent experience ! HIGHLY recommend - Both Justin's were amazing too ! Happy Happy Customers ! read more

I worked with another AC company for many years on my house in Wilmington and had numerous issues. The last straw was when they replaced a compressor that went out just over a year later, then told me that it only had a one year warranty and that the warranty on my unit had run out after 5 years. The estimate was for a repair of the compressor (~$1800) or replacement of the entire unit (~$5,500). Luckily I called Anderson Air before proceeding with the repairs. Justin was awesome! He took the time to determine my warranty on the unit is for 10 years and also that the part that the other company installed has a lifetime warranty! I am so fortunate to have found Justin and Anderson Air for my AC needs. If you're looking for an ethical, hard working company, you have come to the right place! Thanks Justin for all your help! read more

6 stars! Work was done on time and within budget and the entire crew was friendly and professional.

Used them several times, always same result, whole unit needs to be replaced. I decided to get a second opinion on the last one and when they came out, someone had flipped a switch inside the unit itself to keep it from working properly. Since the property was vacant and know one else had been there. Ended up costing me $85.00 service call instead of the $8,000.00 Anderson Air quoted me. It pays to check. Get a second opinion. read more

We bought a rental property in NC while we were still living in MD and the HVAC system was completely fried and had to be replaced, and this was all while we were not in town. Anderson was recommended by the management company, and they came in and did everything we asked of them quickly, neatly and efficiently. Will definitely use again. read more

Did not like the attitude that they have, when they came to give me a quote for a unit.

Very prompt, professional and affordable contractor. We purchased a new replacement system and everything went very smooth. Did not try and pressure us into anything we didn't ask about. They were on time, friendly and most importantly, did everything they said they would do, including the quoted price. Would definitely recommend to anyone looking to replace or repair your existing system. read more

I have had my system in for almost a year. They were the most reasonably priced of all the contractors who came out to give me an estimate by far. I have had no problems with my system. They are professional and courteous each time I have had contact with them. I would highly recommend them. The reason I give them a 4 and not 5, was because of how they installed the refrigerant line in my attic. It could have been better placed so as not to be in the way while walking up there; it may be that I had them suspend it, so as not to get trampled on. I am not certain that they could have done anything different. read more

Highly recommend Justin and Anderson Air. Have used him for 2 properties and very satisfied. Dependable and trustworthy.

After having 2 brand new units installed for just over 14k which the brand was recommended by Anderson Air I had a warranty part go bad in the 13 month. Was charged almost $400 for the service call and to replace the part...all labor. 30 days earlier and that service is free under the law. If they wouldn't have sold me units and installed them and I called them for service I would understand the charge. There is the law and then there is common sense customer service. You decide. read more