I had a reservation to stay there before catching a flight at Heathrow. I arrived about 11:30pm (I had called to tell them I would be that late). The manager told me he had no reservation in my name, even though I had my reservation confirmation with me. He still stated that there was no reservation for me, but he could give me a room for 55 pounds-ten more than my orginal price, which I had already paid. I ended up spending the night at the airport. read more