This would be 5 stars if it wasn't for the price. $866 per night not even pounds. It's insane but you get the best view from a hotel or even any building in London. The bathroom floor is heated you get a tub and a shower in every room. The toilet has a bidet which is super nice if you've never used one. The window shades are automatic. Unfortunately my side of the bed had some sag but that can always be fixed with a new mattress. There is breakfast every morning you can do a buffet or just order. Again the prices a ridiculous we paid 26 bloody pounds for eggs Benedict. There's a pool on the 52nd floor that you do have to reserve but up there you can get tea, coffee, and fruit for free. There's a sauna up there as well. read more

If you are willing to splurge, I would highly recommend Shangri la hotel at the shard as your hotel during your London stay. The beds are very soft yet firm, one of the best beds I have slept at a hotel and way better than many 5 star hotels in the USA. The underground entrance at London bridge is right downstairs along with a McDonald's. It is also 2 blocks from the famous Borough market. They also have a dry sauna at the top along with a small pool overlooking the London skyline. read more

Absolutely beautiful! We had a lovely view of the London Bridge, and the sunsets over the city were amazing. The turndown service and housekeeping is spectacular. Not to mention, the food is incredible. It's extremely expensive, but worth every penny. The only problem was we could see our downstairs neighbour's bathtub... and we saw them naked on accident! Other than that, it's a one-of-a-kind experience! read more

Amazing hotel, amazing service, gorgeous night views. Plus as you walk in you're enveloped in their luxurious scent. Large rooms with blackout automatic curtains that really come handy for sleeping in. Gorgeous pool, friendly pool staff. Can't wait to be back read more

This review is based on the restaurant, service, and viewing the exterior/interior of the hotel as I have yet to stay at the hotel to review the room. Ting Restaurant was amazing as it has afternoon tea (reservations needed) and the views of London is 360. Bathrooms are outstandingly nice where the stalls have different charging wires for a specific type of phone that you use. The service is impeccable and the hotel is easy to access off the London Bridget Tube station. read more

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Best hotel I've ever stayed at and such a great location for my first trip to London. The hospitality from start to finish was impeccable. We stayed for a week and didn't want to leave! The bath is exposed, but there are shades that you can use if you want to keep private. The view is phenomenal and the facilities (pool, saunas, restaurants) we're divine. There was one problem with my room key not working because my partner accidentally booked the room on two separate reservations. He was in the middle of a work meeting and was not with me to verify the reservation, and the front desk staff provided champagne and water for me while I waited. Our room had a set of binoculars so we could see the eye of London, Thames, and other neighborhoods close up. Housekeeping always kept the room in tip top shape everyday and for evening turn down service. The location is right next to the tube, London bridge, and borough market. Super walkable and convenient. Can't wait to come back! read more

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This hotel is ALL about the service they provide to their customers. My stay was lovely but there was a couple hiccups. Upon arrival I was greeted and showed to my room. At my room they showed me all of the features that come with my room. (Please notify your guests that you can see other guests if they have their window open) There was a small note but if I wasn't looking I wouldn't have known. They had charged my card in case of any damages. But apparently didn't charge my card correctly and I had to go down to recharge my card. Inconvenient. After a couple days the hotel personnel did know who I was and didn't question my stay. But for the first two days they questioned if I was a guest at the hotel. Which I was not pleased about since I am paying a lot of money for my stay. They do offer a car service during the day to drop you off. If you need a private car they are able to assist. My room was BEAUTIFUL! The view from my room was amazing 24/7. I went to view the room was the bathtub that faced tower bridge. It's an okay view and also reminder if you pick this room and have the windows open when you are going in the bath people are able to see. Do not order the afternoon tea to your room it is not worth it! Actually most of the food is not ordering. For a very expensive hotel I would think the food would be above and beyond. Its not. Everything was either mediocre or less. I suggest going over to borough market for food which is only two roads down from the hotel. The pool was closed for most of my stay which was inconvenient. But I got to enjoy it on my last day. Wish I got to spend more time in the pool. The bar upstairs was very nice and has a great ambiance. There is a beautiful view of tower bridge at a couple of the tables. The cocktails were ok. I had the homemade perfume one. You have to hold your nose when you drink it since you will be smelling STRONG perfume when you take a sip. Overall, my stay could have been a lot better especially for what this hotel stands for. read more

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Stunning views. Food well presented and delicious. The only issue was severely underdone lamb which we inedible. Staff were excellent and very attentive. read more

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This hotel is so beautiful and the view is spectacular. The staff were super friendly and the service was excellent. Definitely one of my most memorable trip. The 360° floor to ceiling glass window view from the room was so beautiful and mesmerizing. The closet space.. wow. It's a walk-in closet space with a full view mirror inside. The restroom was spectacular. One of the best designed restroom I've ever seen; floor to ceiling window looking over London, the floor heats up, luxurious bath tub, with a tv mirror. The bath amenities were L'Occitane. This company knows and understands the meaning of luxury all around. Anytime we needed anything, they would bring it up to our room right away and the day we checked out, we ordered cafe au lait, and it was one of the best cafe au lait I ever tasted in my life. The almond milk was steams to perfection with the perfect amount. The Front Desk staff was exceptional. I believe the gentleman who checked us in was, Daniel. Very nice and memorable check-in. I spoke with the concierge before our arrival date and in person and they were all super helpful and fantastic. Everything about this hotel was just spectacular and went above and beyond for you. Would I stay again? Without a doubt. The view sells itself, but to have that level of service from an exceptional staff and amenities, it's unmatchable. The price may be steep, but well worth it. Especially if your celebrating a special occasion. They have a pool on the top floor which we enjoyed as well. It was nice, clean, and quiet. The view from the pool was amazing. read more

Everything about my stay here was amazing. I was able to spend a night here at the hotel because I missed my flight back to America. My only complaint about my stay was getting into the hotel was a little inconvenient. The hotel is located in the Shard and you need to navigate the beautiful lobby of the building, to find the elevators and then go to the 35th floor to get to the actual hotel lobby. My suite was beautiful! The toiletries were l'occitane French products and they smelled lovely. I wanted to take some home and asked the staff people, they generously gave me 3 extra of each shampoo, conditioner, soap and body wash. What a blessing!! The view is amazing. I was able to wake up to the beautiful skyline of London which felt like a complete blessing. The bed was amazingly comfortable and everything was immaculate. Make sure to visit the restaurant in the morning for the breakfast buffet. It was abundant and so delicious. read more

**This is a review for the Shangri La AFTERNOON TEA and NOT the Hotel at The Shard in London :)** Wow....my entire experience here was absolutely fantastic!! If I could afford it, I would come here everyday! RESERVATION -You absolutely must book online ahead of time to get a spot here! They are super popular and only if you are lucky, you'll be able to come in on a random day and get seated for afternoon tea. But that's unlikely, just book in advance. -Tea starts at 12:00, they don't take any reservations earlier than that. -P.S. their online reservation booking thing is kind of confusing so make sure to CALL them to confirm that you have a reservation made for afternoon tea and not the restaurant VIEW/LOCATION -OMG!! Hands down one of the most beautiful city views in London. It's on the 40th floor (or something like that lol) so you can see the London Bridge, the water, all the pretty buildings.. amazing !! FOOD -Food and Tea is unlimited. (£70 per person) -Tea was yummy of course, but I mean tea is tea..! Nothing super super special but good nonetheless. I ordered the Oolong tea and had it with some sugar and milk. It has an amazing fragrance! -they explain the menu and food to you when you're there so if you have any questions about what you're eating, the servers are super helpful. -You choose between 2 types of set menus (Asian menu & traditional) I recommend getting both, 1 for each person so you can try both foods! -There is a sweet course and a savory course. Desserts like macaroons, cakes, chocolates and savory items include things like truffle sandwiches, sushi, etc SERVICE -AMAZING!! Everyone is so nice and helpful from the minute you enter the door. (I have nothing else to say cuz they're seriously just awesome) *Please do not dress casually! Wear nice clothing. You don't have to look like you're going to a wedding but don't wear jeans and sandals lol read more

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The elevator should announce 'TĪNG GŎNG' after the 26 seconds it will take you to get from the ground to the 35th floor lobby ... I almost felt like I was back in Singapore on seeing the decor and the beautiful Asian staff who greeted me at check-in. Currently in a state of Fluxury .... the 2nd Shangri La establishment to appear in Europe has hit the ground stumbling. It will soon be up and running, trust me on this. The negative press in regards to breakfast service and bar usage will soon fade because these people know how to sit you squarely in the lap of the Gods and, let's face it, they are based in Renzo Piano's iconic creation overlooking London with prime eyeball estate. The room we occupied gave us a 180 degree view on to some of the city's most famous landmarks and it is gobsmackingly impressive We tried out their restaurant 'TĪNG' and it has a creative menu mixing British & European classic cuisine. Props to sommelier Anne who knows her grapes but pity the poor lass as the wine cellar is 38 floors back down from the lobby so best to get your wine order in early!! Never bothered with the bar 'GŎNG' this time as it is open to all and was therefore chokka block with gawpers. We just nipped down in the lift to level 31 to neck cocktails in one of my favourite spots, Aqua Shard. I have stayed all over Asia with the Shangri La and their Villinigili island resort in the Maldives is where I head to unwind, so I am well aware of what they aspire to. They make the Burj Al Arab in Dubai look like the Bates motel. If it wasn't considered an invasion of your personal space then they would gladly soap you up, towel you down and tuck you in. 4* for now and I will be back shortly to add the fifth once they have opened all their rooms and the bar does not require residents to make a reservation !! read more

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The BEST HOTEL I have ever stayed at!! Everything is beyond perfect at this place. I can't even describe the outstanding service in this hotel!! Everything is on point from the moment you get there and you are greeted by the doormen to the front desk receptionist to the hotel reception to the beautiful and amazing rooms and the great view. The doorman, i think his name was Rob greeted us every time we got in an out of the hotel. They have umbrellas handy there because of London weather. As soon as we come in, they come and take the umbrella from us and direct us to the elevator. The room are very beautiful and well cleaned. They come and clean the room in the morning then the manager comes and checks the room after to make sure everything is clean. Then around 5-6 they come again to tidy up the room again. The bathrooms that are in the lobby has chargers, heated seats and great view. People wont see you from outside though. The room has everything you need. The toilet seats are also heated, radio in the bathroom, all the essential you can ever ask for.... I highly recommend this hotel read more

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My husband booked a table for two at Bar 31. The food was exceptional good and the staff was curtious and very helpful. We watched the bonfires that night. What a fabulous experience I will never forget. read more

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TL;DR- One of the best hotel stays I've had in a while. The staff here are super courteous and helpful. The rooms have an AMAZING view (I mean, it is the shard). The bathrooms are amazing (weird things to rave about) and very well stocked. My favorite part of the stay was the BREAKFAST. Amazing breakfast buffet with veuve clicquot to drink. Can't wait to visit London again so I can stay here one more time read more

The best hotel with an amazing view of London! The service is impeccable. Upon our arrival the hostess escorted us to our rooms and explained the amenities. We were impressed with the little details in the room....automated window coverings, lighting, & music once you enter the room with your room key. The heated toilet seat. The tv in the bathroom mirror. The nice touches like two large bottles of water next to the bed. The fruit on the coffee table. The turn down service. The amazing view! Did I say that already? read more

Shangri La Hotel - Our view from the bed....not bad waking up to this! - Hotels Near Me - London, XGL

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This is a review for the afternoon tea not a stay at the hotel. Although only halfway up the private function room has stunning views across London and made for a special place for afternoon tea. There wasn't much in the way of choice for herbal tea but the zinger I had was quite nice. They were a little slow to collect orders and to refill but a large group is challenging in that respect. The scones, cakes and macaroons were all nice although again these came out very slowly - I think they should have just loaded up the table with everything to start with, there was plenty of space. All in all a lovely room and view but if you are on a multi-stage hen do you might want to factor in possible delays. read more

******Afternoon Tea Review***** I am SO GLAD we came here. Not only was it the BEST view in town, it also has a creative afternoon tea menu if you are looking for something different, or afternoon tea with a twist. Definitely book online in advance to guarantee a table. The views are unbelievable as well as the hotel. I know where I want to stay next time. The Afternoon tea itself is creative in the sense that it isn't your traditional tea, but with an Asian twist. I really loved the sweet chili crab tartlets and the buns were very good. The scones were just amazing with the clotted cream and jam. It comes with a glass of champagne, and unlimited tea. All the teas we tried were great, including the welcome tea, very berry, and the afternoon tea. The price is 58 pounds a person which is about the same as anywhere else at this standard in town, so you may as well have an amazing view while having your tea! read more

Fantastic hotel with some of best service I've ever experienced in London. We were barely waiting 3 minutes to check in, and they couldn't apologize enough: complimentary drinks up in the bar, room upgrade, every employee addressing you by name. Nice rooms. Casually signed a nudity waiver, so be warned that your neighbors can get a good eyeful. Breakfast buffet was excellent, fresh and very well done, with complimentary champagne - again amazing service. I highly recommend anyone to check it out. Now, we were on vacation, and so were paying little attention to the prices: 70 quid for a glass of champagne, 20 quid for a cocktail before service charges. If we were here for more than a few days then I definitely would have applied for a small loan. This was the only downside to the hotel - well, that plus the lack of a good spa. They offer in-room treatments, but are really missing out not having a some high-end spa to finish off this otherwise beautiful place to stay. read more

The view is beautiful! Felt a bit brushed off bc we were there only for drinks and not food. But otherwise loved it! You have to go through security check going in which I found cute lol read more

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The cakes at the Lang Deli are jewel-like creations. And very delicious ones indeed! I got for the Rou Nen, which name is just as mysterious as its appearance! Once I managed to convince myself to destroy this piece of art (isn't it always heartbreaking?), I finally discovered what was hidden under the spotless white dome (White chocolate coconut mousse, mango, citrus madeleine and sesame seed croustillant). Far too quickly, it was all gone. That's the problem when cakes are light as a feather and absolutely delicious. You eat them without even realizing it. https://cakeandwhisky.wordpress.com/2015/03/04/cake-for-breakfast-at-lang-shangri-la-the-shard/ read more

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Minus half a star for the disappointing breakfast selection, but otherwise a wonderful hotel in the Shard(!). + Room: Very modern with a killer view, floor to ceiling window, quite spacious and tastefully decorated. Lots of light (also automatic shades) and great use of space (there's even an office area hidden in the corner). Bonus point for a copy of Lost Horizon for bed time reading. + In room amenities: Nespresso machine, tea set, Yukata, comfy cushioned slippers, and a binocular for the great view outside. + Bathroom: Spacious, TV in mirror, Japanese style toilet seat with complicated control system, nice bath tub and shower room. + Nice hotel bar (gong) with great view (of course) and good selection of cocktails. + Very warm service from reception, the hostess led us to our room personally and introduced the amenities. ~Swimming pool: Given the height, it's not surprising that the pool is kind of small. The changing room is also a little bit small and awkward. It is an infinity style pool and the view is stunning. You can also order drinks near the pool. - Breakfast: One of the charms of East Asian hotels is the lavish breakfast buffet, however the selection at Ting was very disappointing especially given the price. The service was very slow too. I would not recommend dining here. read more

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Great view and check in was done in the room. Yes it is super expensive but loved it was walking distance from the boroughs market. Service was friendly and attentive. Able to have drinks at Gong bar. Spectacular view and here's a surprise was there with my 13yo and their non alcoholic drinks are fantastic as well! read more

Excellent, leads with warm service in a city which isn't famous for that(!) whole bedroom amenities are really good. Best hotel stay in London thus far. Congratulations to the management on this. read more

Breathtaking views of the city can be found at the London Shangri La. No need to pay for the views from the Shard! 35th floor lobby and 52nd floor bar are both phenomenal and if you can afford to eat and/or drink here you won't be disappointed. Customer service is stellar and a young man actually followed us outside to give us better directions pertaining to area activities. Plus their hotel lobby smells amazing so I decided to buy their room spray which will remind me of this spectacular hotel while at home. Amazing! read more

they don't answer the phone. Not the front desk and not the concierge. not even for guests. totally terrible service

The Best of The Best. Jaw-Dropping Views, Superb Service This may well be the very finest hotel that I have ever had the pleasure of staying in. The staff is beyond compare, very meticulous attention to detail and superb service all around. We stayed on the 47th floor and had breathtaking views of the Tower of London, London Bridge and much more. The hotel has a signature scent that you will notice from the moment that you walk in, very pleasant. My first stay at a Golden Circle hotel but will certainly not be my last. Words cannot express how absolutely perfect every detail was. The room was spacious and very well appointed. The quality of materials used throughout the hotel was just astonishing. I really could have stayed indefinitely had work not been calling me home. The rooms are virtually soundproof, we heard no other guests the entire trip. There was some construction noise from a nearby project, but nothing should deter you from experiencing this hotel. The view at night was just astonishing. I should have taken pictures but was too in the moment to think to. The gentleman who showed us to our room Javier, was just phenomenal. There are a lot of great places to eat nearby as well in Borough Market. The best in every possible way, truly a superior five star hotel. I would stay here again without any hesitation. The bathroom was phenomenal. They have TV's and clocks build into the mirrors, and they have the state of the Art top of the line Toto washout toilets to boot. The bathrooms are also finished in marble and have heated towel racks, dedicated HVAC, and motorized window shades. You will not be disappointed. read more

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Everything about this hotel is a big step-above (literally). Come for the view and stay for the exceptional service. The bar is usually full of uncommonly young people sipping expensive cocktails, but the overall appeal can not be overstated. By asking nicely we managed to bag a river view table. Visitors to London from the former colonies may scoff because their own countries' planning regulations allow anyone to throw a skyscraper on prime real estate and open a bar, but for our historic city, the option of having a drink with a view (so good) cannot be overstated. We stayed in one of the cheaper bedrooms facing South London (pronounce "saaaaf laaandaan" by the locals). The staff describe this a an uninterrupted view of Sussex. With (provided) binoculars I could just make-out a queue of people outside Ministry of Sound and someone working in an office. It's interesting to be encouraged to be a peeping tom, I'm not sure how local residents would react if they were told about it though. While the view was less engrossing than one of Tower Bridge or Westminster; at night, with the lights turned off you can sip a cheeky G&T and put the world to rights while watching the aircraft and local traffic into the distance. From the elevation anything looks interesting and a cluster of red aircraft warning lights on buildings guides your eye toward the edges of Greater London. Much is made of the bath and shower, they're well designed and you can enjoy open to the world safe in the knowledge that nobody (except a helicopter) will be able to see you in "the nip". There's a fancy Japanese-style electronic lavatory, but ours wasn't working when we visited so I can't validate its efficacy, although I head that they are really good. The bed is uncommonly comfortable, even for a high class hotel and you will have a very pleasant sleep on it. The pillows are all still very new and supportive so even the most fussy sleeper will be delighted. Top tip: Join the Shangri-La reward scheme and always get the best prices and discounts, but beware the online check-in because it's not completely working as it should (at the time of writing). The staff are all superb, most speak multiple languages and all want make your stay enjoyable. read more

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I give this place 4 star because they employees were really helpful and efficient. My only concern was the cleanliness, when we check in to the room the we found a toe nail on the floor... And soap residue in the shower but overall my stay was ok. The view was to die for, my room have the view of the Tower of London and tower bridge. And because of that I will be back! read more

From checking to room service! Top notch Loved the Gong bar and now headed to Aqua. The views are amazing. We are lucky to be staying in a room with a panoramic view facing the river on the 46th floor. Tomorrow we will try to do the gym which I hear is great too. The gym is tiny and not that great but the infinity pool (which we didn't get a chance to use ) makes up for it!!! read more

What can I say ? TV in the mirror in the toilet and heated toilet seat also the amazing views (on a clear dry day of course ) nothing bad I can say about this hotel (although they need a little bit of refurbishment) the room I stayed at the wall was a bit dent and the cover of the air conditioning was about to fall off , the blind made a lot of noise for 30min after being used but despite all of this it was worth staying and I hope to come back very soon in the near future ! Thank you Ps : breakfast was great with pure real honey and orange juice making machine (I'm so easy to be pleased lol) my waiter was a bit scatty when I had a hair in my coffee cup so he changed a new cup for me with a used spoon (yogurt) for this cup (not cool) it took him 3 times to make it right but the night before they did send a piece of cake to my room because it was my birthday so I guess I still have to give them 5 star lol read more

The best hotel experience you could ask for. This hotel is out of this world beautiful from the views of London to the fantastic staff to the gorgeous rooms and endless amenities. Every detail is considered for the best stay possible for each guest. I was extremely impressed by the views (how could you not be), the staff who walk you to your room to ensure you are aware of the features and have everything you need for a comfortable stay, the cleanliness and overall design of the hotel. The location is close to the Tower Bridge (an easy walk) and the bar is a great place for a drink with the best views of the city. We had one mishap with the restaurant service which was delayed but the hotel handled it professionally and with customer service as their top priority. Very pleased with my stay at this beautiful hotel and highly recommend it!! read more

Fantastic experience for afternoon tea, the most beautiful view, the most wonderful staff as they are attentive, polite and very professional highly recommended read more

Shangri La Hotel - Afternoon tea with a gorgeous view - Hotels Near Me - London, XGL

Stayed here for 2 nights while visiting London... Location is very nice walking distance to the tower bridge and of course the amazing view from the room!!! Very friendly staff and great housekeeping service. read more

Undoubtedly one of the finest hotels in London. Elegant and comfortable with a great vibe without being over the top. POSITIVES - Location was super convenient. Could not be closer to the London Bridge Station and Underground Stop. Also very near Borough Market which is fun. Go there! - Views are stunning. - Rooms are extremely comfortable and quiet. Floor to ceiling windows take full advantage of the view. - Bathrooms are first class. None better. - Staff is attentive and eager to help. NEGATIVES - Menu at the Ting Restaurant was terribly disappointing. Dinner choices were limited, expensive, and just not that interesting. Breakfast buffet was also quite disappointing. I have eaten at other Shangri La Hotels, most notably in Hong Kong and the dinner/breakfast buffet there is nothing short of amazing. Not so in London. You have been warned; eat somewhere else. - 52 Floor Bar is also disappointing. The place is cramped. Yes, the view is nice but the bar and lounge seats face the wrong way. Do a local pub instead. read more

This is my number 1 hotel in town. If you are going to have an afternoon tea, breakfast this is the best place to have. The service and waiters are nice most specially Mr. Richard Lyon who made our stay a relaxing and even was very helpful. You should hire more people like him. Now we love Shangri la Hotel and we are looking forward on our next trip to London to stay at the Shangrila Hotel at the Shang. We Appreciate the good service our trip became very happy and memorable!!! read more

I travel the world for business and always stay at 5 star properties. I am greatly disappointed with my stay at the London Shangri-La. The service staff is very arrogant, not friendly and not accommodating. One example is that the front desk gave us wrong breakfast times and they would not serve us breakfast after arriving 3 minutes late. London has many great hotel properties and I would not stay here again. I regret moving from a different 5 star asian hotel in Hyde Park that has better service, a world class spa and great cuisine. read more

Stayed in a standard room while visiting London. The rate was close to one thousand per night. I must say the view was absolutely incredible. However, for the amount of money we spent I was expecting a lot more. The hotel is located inside The Shard , on the 35th floor I believe. Once you arrive you change elevators to get to your room. There is no spa! But they will accommodate massage request. Nothing special about this specific hotel besides the views. read more

Every other hotel chain I had booked for my Holiday is waiving cancellation fees due to trip interruptions caused by the Coronavirus outbreak. The ONLY hotel chain not accommodating it's guests is the Shangri-La. I am disappointed to hear a highly respected establishment, such as the Shangri-La, will not accommodate a repeat customer who is even offering to accept resort credit rather than a refund in order to postpone the trip and stay at the Shangri-La London another time this year. I am a returning customer who has recommended the Shangri-La to countless other colleagues but the way this situation is being handled is very disappointing and I am inclined to recommend against the resort now. I fully understand the gravity of the situation. I just want to express my disappointment and displeasure in how it is being handled. I expect this sort of treatment from a low budget hotel but not from a 5 star, highly established resort. read more

One of the best hotels I have stayed in! Amazing views, delicious food, convenient to subway. Room had a view of tower bridge and views were easily enjoyed from bed as there are floor to wall ceilings... even in the bathrooms! Aqua di parma products and a toto ... 'nuf said read more