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    Airport Inn

    2.0 (6 reviews)
    Open Open 24 hours

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    Holiday Inn Express & Suites Port Arthur Central-Mall Area - Home for the night

    Holiday Inn Express & Suites Port Arthur Central-Mall Area

    (19 reviews)

    $$

    I stayed here from Thursday to Saturday morning. This overall has been frustrating. There was a…read moresmall bug in my room first night. The person at the counter was rude and unfriendly. Wouldn't even say hello or respond to a simple greeting. When I came back after being gone all day I stopped at the counter for toilet paper and towels so no one would have to come up nor have to go to room on 3rd floor then come back down. I was told I had to go up, get any used towels, bring them back down, wait in line, then I could get new towels. That's is stupid and horrible customer service. I was trying to make it easy but this is insane. You want the dirty towels then send someone up to get them. I did it once. I can't see me staying here again, then I had to put them in a bag given to me. There is a sign in the room to call down for anything you need. I didn't try but do not believe that to be true. Some minor things, the channel list is partly incorrect, the TV sometimes goes pixelated. Really the bed is okay. Breakfast is better then similar places. The employees I and my family spoke to were unhelpful and rude. When my other family members were getting ready for noon check out the cleaning crew hung out around the rooms and even went into my sister's room three times even after being told not to. Truly disappointed in this as i have had some good experiences with holiday Inn. There are a ton of hotels in this same few block radius You have options. Choose a better one.

    Great people. We stay here a lot and they accommodate us every time with late check-outs and having…read morethe breakfast out before we go to work. They clean our rooms daily. They accommodate our night shift in the cleaning of rooms as well.

    Airport Inn - venues - Updated May 2026

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