So I chose this place strategically because it's 45 mins outside of Cancun. I'm one for adventures…read moreso staying at an all-inclusive off the beaten trail made sense to me. However, I will say that if you're an active Fitbit user... you will get your steps in here! The resort is spread out so you'll do a lot of walking but if you're not up for it... just wait by any of shuttle signs and you will eat picked up by the passenger go-carts that drive around frequently. We were shuttled to our room and every building has a concierge during the day if you have questions on getting around or questions regarding your room. The rooms are a nice size and the view was amazing. The only set back is, if you're on the bottom floor then you may have some furry visitors as there are animals on the property. But no worries, don't bother them and they won't bother you...simple as that. Housekeeping cleans the rooms daily, this is a requirement and it says so on their website. There is a safe available in the room if you would like to lock away your valuables, but the housekeeping staff is nice and we were gifted with a new towel animal daily. They have nightly free shows and the sports bar (black&white bar) is 24 hours. The Festival restaurant is buffet style and open for breakfast, lunch and dinner. The resort has other cuisine specific restaurants but you will need to visit he lobby to make a reservation, same day is fine as long as the reservation is before 5 PM. For late night snackers (or if you're like us... if you need a burger after shots at the beach bar) then visit Don Ista (located behind the Festival) between 11p-1am for a burger or hot dog. If you're comfortable enough then you can grab a taxi and visit 5th avenue in Playa Del Carmen... it's about 15-20 mins away from the resort and cost us $30 USD. 5th Ave offers shopping, restaurants and Starbucks if you're really in need (lol). Overall, there are plenty of resorts available that are closer to Cancun. But I challenge visitors to explore the resorts in the direction of Playa del Carmen, including this one.

One of the most beautiful hotels I have ever stayed in. Located about 40 minutes from Cancun…read moreInternational airport and about 20 minutes from Playa del Carmen, this one of kind resort is not only immense in size, but It is all inclusive as well. After about a minute of driving up to the hotel lobby grand entrance, you are immediately greeted by the friendly staff that is eager to help you with your bags. The entrance in itself if spectacular with huge fountains and a great open rotunda type reception area. After our bags were taken, my boyfriend and I headed immediately for the nearest bar which was the sports bar. This bar is directly located to the right of the reception and this is also where the dinner and a show takes place every night. This is also one of the few areas in the hotel that you can get FREE WiFi without paying $5 bucks every hour. Now as for the rooms, they are a bit of hike away from the reception lobby, but they are so worth the walk. Extremely spacious and all single rooms include a California kind bed, FREE mini beer bar that is stocked with beer and soda (this is also replenished everyday) and a huge shower with a rain shower head. I also forgot to mention that this resort is one of the few in Mexico that is completely GREEN. This means that all of the lighting in the rooms can only be turned by putting your room key in a slot by the front door. The lights will shut off once you remove your key. These keys are extremely sensitive to sun and water so keep them in a dry area (we got locked out twice because the card got too hot.) One of the best features of this hotel is the pool area. Blue Bay has about 5 different pools that are all connected to one another. Lounge chairs are pretty tricky to get here because you have to wake up at the crack of ass in order to "reserve" your chair. So wake up early to avoid searching for a non exist ant chair around 11am-4pm. The pool area has has two bars on either end. One is a great round swing bar that actually has swings around it. This by far was my favorite bar just because of the chairs. There is also another bar behind the steakhouse on the beach that is for VI P's from 10am-5pm, but if you get lucky like we did you can sneak in if there is no watch guard. This bar has the top shelf liquor and the best bartender! Ask for Wilbert he will hook you up. The food was pretty good for an all inclusive resort. Blue Bay Esmeralda has 6 restaurants which include Mexican, Oriental, a Steakhouse, Italian and Seafood. In addition to these they have two buffets and the sports bar. The best one was hands down the Mexican restaurant. It had a great atmosphere and the food was delicious. The buffet for breakfast is great. They have everything from huevos rancheros cooked right in front of you to something as plain as yogurt. There is definitely something for every ones taste. Another amazing treat at this resort is the amazing staff. These workers work 12 hour shifts and still manage to keep a smile on their face. They are truly what makes this experience so wonderful. I recommend tipping at least $3 because to them that goes a long way. Unfortunately most of the hotel guests were not as gracious with their tip giving. If you have the extra cash, I recommend spending it in the spa. This spa is truly a dream. It is completely outdoors, and has pools, saunas and massage rooms. The massages are a bit pricey about $160 for the cheapest one hour massage to be exact, but again if you have the flow definitely come here and get a massage. If you only want to use the facilities it is $30 for all day. This resort is something out of a dream and I cannot recommend this place enough. If you're thinking about staying in the Riviera Maya definitely stay here you will not regret it.

I stay here while my mother is in a care facility near by. I must say, I have never had a hotel…read moreroom that was completely tile/no carpet, but I loved it. The bed frame was metal and elevated off the floor, and the floor had no carpeting to speak of. As someone who travels quite a bit, This made the room feel cleaner and less stale, plus it reduces the chance of bedbugs. It also means it's easier to clean, which made me feel better about staying here. The Continental breakfast was delicious and the staff at the front were incredibly friendly. I highly recommend this hotel. One point of note that you need to be aware of. This hotel is used by a lot of blue collar workers for the refineries and other places. They can get a little bit loud in the evening but often are gone for work very early in the morning but often are gone for work very early in the morning. This didn't bother me at all, but if it bothers you, you might ask to stay away from that room block.

4.5 stars -- we stayed here for one night and it was clean, felt safe, and the staff was courteous…read more It's a bit noisy though... we could hear the guest upstairs from us walking around while we were trying to sleep, and the air conditioner in our room made a very loud noise when it turned on and off during the night. Lobby breakfast is surprisingly good, though: eggs, biscuits and gravy, yogurt, toast/waffle station, cereal, coffee and juice. Get there early; we were up at 8 and the eggs were almost gone anyway.

My husband and I have lived here for a year now. I have to say I love this resort just as much now…read moreas I did the day we moved in.. It's a quite secluded resort. Two play grounds, beautiful lake to swim and fish. There are some really nice sized fish in this lake as well.. If your looking for place to stay for a while or a place to call home. This is definitely an amazing place to be.

We stayed 2 nights, 1st one after a long day and the 2nd one to prep for the next long day. We…read morewere told it was new and much of it was very new. Bathrooms were clean (and new) but the TP needed to be replenished. Showers looked just fine. When I walked into the office to register, there was a nice welcome sign with the names of those who were checking in that day. Paper work was prepare and easily taken care of and our site was clean and tidy. Our site table was totally and un-usable she swapped it out without a fuss. The 'lake' was more a retaining pond but stocked with fish (they say). Dog run area was new, clean and ok. I would not make this a destination but it was great as a stop-over. We certainly would stay here again.

Quiet and peaceful! Spacious sites. Super friendly staff. It is located with easy access to major…read moreroads and the interstate. I highly recommend.

I am had a great stay at this hotel. The property is modern, very clean, and well maintained. The…read morerooms were comfortable and had everything I needed. The staff was welcoming, friendly, making the experience even better. The only downside was that our room was a bit noisy due to its location near the freeway (or possibly just where our room was situated). Other than that, everything was excellent, and I would definitely stay here again and recommend it to anyone visiting Beaumont.

No EV charger. The ChargePoint app is not correct. There is no EV charging station at this hotel; I…read moreasked the front desk. Tip: there are two Universal EV Level 2 chargers on the NW side of the Hilton Garden Inn, and I have used them.

The staff are barely helpful, the roads have lots of pot holes, seems they can't keep up with the…read moreproperty. They barely clean any of the amenities. The pools were not clear and the pools are honestly 1990 pools. The water splash pad was not on and the seating was faded. The street signs are peeling and need to be updated especially on the important roads that lead to the properties and amenities. Its like no one updates or up keeps the pools or any amenities. There was bee hives on the playgrounds old decking. Looks like the buyers who purchased in 2017 had better times there cause as of now theres nothing to do did I mention the roads are very bumpy.

Floods bad when it rains, long ways from Houston and Beaumont…read more RV sites are expensive for what you get. Didn't look at homesites. Staff wasn't really helpful.

The place is very clean and I loved the snack shop, bar & restaurant right in the lobby so it was…read moreso easy! Parking is easy and we really enjoyed eating and drinking before we headed to watch Phantum Sun band! I had a Caesar salad which was fresh and good. My husband had the flatbread pizza which came out cut in sections but decent tasting. The employees were friendly and nice. Yes, I recommend this hotel

Good: clean rooms, large dining area in lobby, coffeemaker in the room…read moreBad: personnel's attitude, loud traffic noise all night, no safes in the room From the front desk, to the bartender, to the server at breakfast there was not one smile. When my cousin asked for another key, you'd thought she asked for the front desk person to climb Mt. Everest. The front desk person sits on a stool against the wall playing on her phone constantly and would seemingly rather be anywhere else than behind the desk at the Hilton Garden Inn Beaumont. The server was going through the available items on the buffet at breakfast when my cousin asked if they had rye bread as an option for toast. The server then said snippily, "if you would let me finish, you'd hear the available breads." Any question asked was met with the same cold and almost confrontational attitude. The bartender has a very similar demeanor. She was gruff and unpolished. She did not know how to make the most basic of drinks and also seemed extremely put out having to do her job. This particular location of Hilton Garden Inn needs to get a handle on their staff's interaction with the customers - it's not welcoming by any stretch of the imagination. Do better Hilton.

They accidentally shaved my dog, down to skin in some places and you can tell it was an accident…read moreand they stopped after a couple swipes of the trimmer on too low because theres giant squares of fur missing. Pictures attached. My dog is a golden retriever. They shaved her undercoat and now her coat might be permanently ruined. I dont know how this could happen or who is running their grooming side. Im beyond pissed, she is a 5000$ pup from a line of grand champions and she looks like a labrador retriever now. She was supposed to get a bath and a trim around her sanitary area after i kenneled her, and they shaved her whole body. If this is the kind of attention they pay with electric sheers around your dog, then imagine what they do everywhere else.

Bark wood pet resort is a first class rip-off. They overcharged me and my dogs smelled terrible. I…read morewould recommend that no one leaves their loved pets there.

Nice and well manored young man at the front desk was quick and knowledgeable. Quiet and the…read morebreakfast was great.

Motel room smells like cigarettes. I wouldn't stay here with kids due to bad section of town, but…read moreif you just need to get 8 hours of sleep and keep going, then it's all you need.

Great place to relax. Lots of amazing family memories. The staff was very friendly and helpful.read more

It's fine for a night or if you're working nearby. It's newish on the western end. The other end…read moreis so so. They have a nice lake. The road noise is continuous however you're right next to I10 so it's convenient. An employee drove ahead of us to our site and because our power cord is in the rear of our trailer they let us use the box on the next site so we could keep the truck hitched. Note- The roads leading in and out under I10 seem reversed to me so be careful.