The name of this outfit is R Wireless. They are not a corporate Verizon store; they are an…read moreauthorized dealer. We had possibly the most horrendous experience we've ever had with ANY kind of business, retail or otherwise. It was certainly the most execrable in recent memory. They may be nice people, but they are thoroughly worthless at conducting business in anything approaching a professional manner.
Here's the account of our nightmare with them: My wife dropped in on a Wednesday and talked with Hyrack (that's the phonetic spelling, may not be the actual) about switching our, her parents', and our daughter's accounts to Verizon. He quoted her rates. We all decided it sounded good, so the following Friday my wife, her folks (in their mid-80's), and I arrived at 10:00 a.m. to get our new phones and start our new service. Ali, probably in his mid 20's, showed up 15 minutes late to open the store. That's when we learned that they don't keep phones in stock, they have to order them. It's also when I glanced up on the wall and saw the pale "Authorized Dealer" emblem. My wife hadn't noticed this. We were disappointed, but we ordered our phones as well as the phone for our daughter who lives in Waxahachie, and agreed that we'd verify that our phones would arrive the following Tuesday and then all meet there Tuesday afternoon to pick them up and start our service with Verizon.
The one detail on which these characters did follow through was in sending us the tracking numbers for our phones, so on Tuesday afternoon after we'd ascertained that the phones had arrived we all five met at the store at 5:00 p.m. Our daughter, our son in law, and their three children drove up from Waxahachie. Things immediately started going south. First, we learned that Ali was off that day. So, Hyrack (we presume he's the on-site manager) instructed a nice enough young guy named Ron to take care of us. It was difficult to tell if Ron was new and inexperienced or justly sublimely unmotivated. After about fifteen minutes he retrieved our phones from the back. He pecked at the computer a little. The five of us sat in front of him patiently waiting for the show to get going. A couple of times he asked Hyrack a question, but it was clear Hyrack didn't want to be bothered with us and wanted to be free to help other customers. Twice, Ron just got up and sauntered over to another customer who'd walked in with out so much as an "Excuse me for a minute" or "I'll be right back." (We learned later that these guys work on commission, so he was doubtlessly hoping to snag a quick scalp on a charger sale or something.) We became increasingly confused about why he didn't seem to want to drill down and get our deal done. My wife's an angel, but even she began to get agitated. Finally we suggested, "Would it help if we all go grab some dinner and give you time to get this done?" We kept one phone with us in case he might need to call. He said sure, that would be fine, and he suggested we come back at 8:00. This was odd because it was a two our span, and the store closes at 8:00. We verified that we'd be back then and that he would have our phones all set up and ready. He promised that yes, he would.
We returned about 7:45. There were no other customers in the store. He immediately said, "I thought you were coming back at 8:00." Then we saw that our phones were still sitting on his desk in their unopened boxes! At this point it was everything we could do to maintain our composure. Our daughter burst out in tears. Here she had three little ones who were going to be getting to bed at only the good Lord knew what hour; they had an hour drive to get home, and Ron had just wasted three hours of our lives. I asked my family to step outside. I was calm and gentle as I asked Ron, "Is everything okay? I have to tell you, we're confused and disappointed. You promised to have our phones ready. What's going on?"
That's when he explained that since Ali had written up our initial quote is was Ali's sale. Ron wasn't going to make anything off of helping us, and it was going to take him probably two hours to do all the work. He very calmly told me that he really wished we would just cancel our whole deal and save him all the trouble!
I'm 65 years old, and I have never before had a sales person say something so selfish and insolent. And he was very calm and matter of fact as he said it! I turned to walk out. There was nothing for which to thank him since the only thing he'd done was provide us with an experience so incredibly inexcusable that I probably wouldn't have believed it if it hadn't happened to us.
I'd suggest you STEER CLEAR OF THESE PEOPLE!!! We learned from a corporate store with whom we ultimately dealt that their lease is nearly up and they may be relocating. With any mercy for the public welfare, they will just completely fold as a business entity. In reality they don't even deserve to be called that.
