Jon and I popped in here about a month ago. We were long overdue for phone upgrades, and since my…read morephone started being weird and saying "no SIM card" all the time for no reason, we figured it was time to finally make the purchase. We walked in around 11:30am on a weekday and there was no wait at all. Lucky us. We were greeted and helped immediately, and the entire process went very smoothly and relatively quickly. The dude helping us out was so patient with all of my questions about the phone plans and upgrades and offers and such. That stuff gets so confusing, I swear. Is it just me?? Anyway, he helped reassure me and we happily left with 2 shiny new phones (and plenty of time to go out to lunch)!

If I could give zero stars, I would…read more We switched to AT&T at this store in October 2024 and were told our bill would be around $95-$100. Instead, we were signed up for a business account even though we are not a business, and this was never clearly explained to us. Because of this mistake, our bill jumped to over $300, which was shocking and never agreed to. We went back to the store first for help and were told they couldn't do anything and that we had to call customer support ourselves. The staff member we spoke to was not helpful and made us feel dismissed instead of explaining things clearly. Because of this, we were forced to handle the problem on our own, calling multiple departments and switching plans, which took about two days just to fix a mistake that never should have happened. We are still dealing with billing issues months later, and it is now January 2025. I would avoid this store and AT&T overall. Very misleading and frustrating experience.

Just switch to T-Mobile they have some good priced plans. The store is large nice style good phone…read moreselection. The service was good the 2 times we have been there. If you walk in and they are busy it may take a few minutes to get service. That is because it takes them a while to set up people with new plans or phones. They have had 2 or 3 employees when we went and they are working the whole time. The strip center is busy but we had no issue parking. The employees are very helpful and make your changing or adding new service easy.

I came in looking for an Apple Watch in rose gold which no one seems to have. The guy who helped…read moreme, kawane, was soooo nice and he replaced my screen protector while we waited for them to check and see what they had in stock. There was a small wait because there are only 2 people working the front at the time I came. The store is pretty big so you can shop around while you wait. I walked away with no watch but at least my screen protector was changed without a hassle.

This verizon is horrible at processing orders and products, the only thing stopping me from leaving…read morea 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again.

The ratings are zero. The manager Lewis doesn't know what he's talking about. He's very rude and…read morenauseous. All the other representatives of Verizon don't know their hand from their back. Their cell phones are cheap. The customer is always is wrong because they don't know how to do their jobs properly. They wouldn't exchange our phones. We've been back four times in a row. Now they to go and get another provider. Because Verizon and the people they hire. Don't know how to work. They're a bunch of dumbasses. Yeah you heard me. Right. Verizon sucks. Employees suck.

I was at this location looking for a car charger and I am very much impressed with the cleanliness…read moreand welcoming atmosphere. The female manager was very helpful and knowledgeable I ended up switching my service from AT&T to boost mobile and I am saving so much $$$$ every month with good and reliable service. It works faster then AT&T and I pay only $50 for everything Unlimited including data. Keep it up

they fixed the phone in 15 minutes, Added a screen…read moreprotector as a bonus! they were open on a weekend! During Covid it's hard for small businesses but they covered the customers area with protective liners. I needed to repair my iPhone 11 and it was quick! Thanks

The young man that fixed my phone was able to do it immediately. I had terrible cracks on my screen…read moreand he replaced it. He charged me $100 which I thought was fair as I had checked other places.

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.