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    AT&T Store

    AT&T Store

    2.5
    (13 reviews)

    If I could give zero stars, I would…read more We switched to AT&T at this store in October 2024 and were told our bill would be around $95-$100. Instead, we were signed up for a business account even though we are not a business, and this was never clearly explained to us. Because of this mistake, our bill jumped to over $300, which was shocking and never agreed to. We went back to the store first for help and were told they couldn't do anything and that we had to call customer support ourselves. The staff member we spoke to was not helpful and made us feel dismissed instead of explaining things clearly. Because of this, we were forced to handle the problem on our own, calling multiple departments and switching plans, which took about two days just to fix a mistake that never should have happened. We are still dealing with billing issues months later, and it is now January 2025. I would avoid this store and AT&T overall. Very misleading and frustrating experience.

    There was only one person out front and a long line waiting. Four people left because she was…read moretaking so long with the same customer, who kept changing their mind about phones and phone numbers. If you are going to have your stores so short-staffed, then maybe set up an appointment system like the Apple Store does. Over 30 minutes later and still waiting and not one person has been helped. It's nothing about the person working, she seemed helpful and patient with the people she was working with- it's about your lack of staff!

    Verizon

    Verizon

    2.0
    (26 reviews)
    $$$$

    This verizon is horrible at processing orders and products, the only thing stopping me from leaving…read morea 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again.

    The ratings are zero. The manager Lewis doesn't know what he's talking about. He's very rude and…read morenauseous. All the other representatives of Verizon don't know their hand from their back. Their cell phones are cheap. The customer is always is wrong because they don't know how to do their jobs properly. They wouldn't exchange our phones. We've been back four times in a row. Now they to go and get another provider. Because Verizon and the people they hire. Don't know how to work. They're a bunch of dumbasses. Yeah you heard me. Right. Verizon sucks. Employees suck.

    Spectrum - isps - Updated July 2026

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