My husband has been in and out of the hospital for three months. After surgery, his pain continued…read moreand the doctor's referred him to this office. I called the office based on the referral and they stated they would call me back - No call. I had to call them back, and the nurse was kind and worked with me to book the appointment. After everything was confirmed, I received a message about complications with the insurance. I tried calling to speak with the nurse to get everything rectified, but she was in a procedure. So, I was stuck talking to the front office. All to say, one told me that we were out of coverage. I asked about the secondary insurance, and she said we can't bill them because of the primary. I then said that I would pay out of pocket because I didn't wan to see my husband in pain. She told me that they cancelled the appointment. After voicing my concern, she placed her office manager on the phone. This lady was rude and unprofessional. She totally contradicted what the other lady told me. She told me that my husband was not covered. I tried asking her questions, but she continued to cut me off because she didn't appear to want any questions or to hear from me. After cutting me off several times, I asked her not to because that was not aligned to quality customer service. She then told me that I didn't have good manners, told me that the conversation was over, and hung up in my face. Maybe this was a blessing because I wouldn't want to entrust my husband's care to anyone who allows this type of treatment to individuals in chronic pain. Like others, I would score it a 0 if this system allowed me to.

Beware!! I would give this place a zero if I could. I came in for degenerative discs in my neck. I…read morewas offered multiple expensive injections into my neck and had zero results. They also treated me like an ATM machine with zero concern about me as a patient. This practice cares nothing about their patients and is only interested in upselling and profits. I was even charged a $150 no show fee when I was standing at the front desk and refused another manipulative money grab treatment! There's plenty of other spine and joint physicians in the DFW metroplex so don't waste your time here and protect your wallet, and exposure to manipulation and horrible treatment!

Thank you big to the upfront staff at Texas Pain and Spine for getting my crippled and frustrated…read moreself into the office same day. I really needed to see someone and thankfully they were able to get me in to see the doctor.

Everything about Dr. Gonzales and his staff is great! The front office ladies are friendly and…read morewhenever I have had to call his office about something they are quick to respond and/or call back if I have to leave a message. Dr. Gonzales is very kind and caring and never makes you feel like he is in a rush. I would highly recommend him.

I have been a patient for about 16 years. Excellent care, respect for patients and their questions…read more Keeps your safety in mind when deciding what treatment is best for you. New Dr. has the same concept in proper care and safety. Dr. Hong has taken over Dr. Shins practice who now is retiring . Dr. Hong is wonderful replacement.

Outstanding! Relieved my very bad back pain through an injection. Thank you, Doctor Shin!read more

I had spinal surgery in April which changed my pain but offered little relief. I had epidurals…read moreprior to surgery that were no help. My surgery involved cleaning up of herniated discs. With little improvement I made an appointment with Advanced Pain and Dr. Broddnax. After discussion he decided to try a Caudal Epidural Steroid Injection. The next day I felt relief, and today which is day 2, I feel even better. It usually takes a few days to a week for the medication to help, if it does at all. Remember I've had other Epidural's that didn't help. So I'm very hopeful right now, and want to thank Dr Broddnax for all his help.

The ladies were kind and professional as well as Dr B. However he took me off Tramadol that I had…read morebeen on for years through MD's and FNPS and put me on a NSAID WITH HORRIBLE SIDE EFFECTS. It says 1st thing. May cause heart attack or stroke. Do not take if u have a list of health issues of which I have many. Glaucoma, kidney issues ( I have a syst in right kidney and acute kidney failure in 8/21) and frequent utis high blood pressure since the 80, history of heart failure and stroke in my family and I have an irregular heartbeat. I called in to go back to Tramadol they said they do not prescribe opioids. In 2012 Ultram was not an opioid. I took it with hydrocodone after shattering my arm. It is a baby medicine compared to Hydrocodone or Lortab or others I have taken but they are the only thing to help with the pain effectively and safely along with other things I take which I have had FNP's & Drs prescribe for me without any issues but due to new insurance and unfortunately a new pcp I am having to go to advanced pain institute and 2 different orthopedic drs and a therapist to get .5 mg of clonazapam which is also something prescribed by many pcps and FNPs this is also a baby dose just like the tramadol compared to xanex etc. I am sick of doctors and their staff being so scared to prescribe things if you have obvious proof of the pain u r in. They make u feel like a criminal. This is wrong. My income is below the poverty level and I live alone. I believe it is being used against me in this case bc I have to pay co pays every time I go to these places. The advanced pain institute will be at least 2 times per month and orthopedics a fee for shoulder that needs surgery and a separate fee for back and a fee for a therapist. This is truly a shame how they make u feel like u are a drug addict if u take tramadol. It is so low a dose I have never felt anything but pain relief without the horrible side effects of the NSAID. ALSO THE NSAID SAID IT IS NOT FOR PERMANENT USE ONLY TEMPORARY AND COULD CAUSE SERIOUS ISSUES WITH STOMACH BLEEDING I HAVE TAKEN 2 many OTC and rx drugs for years to take that risk. I currently have a uti and was told they couldn't give me shots until it was cleared up and a urine test to prove it. So I am not going back. I will find better. They didn't offer a safer alternative to the NSAID THAT WOULD STOP THE PAIN. I REGRET SPENDING ANY TIME AND MONEY HERE

Well I had a real bad experience with this Dr. Wang (Dr.?) Had the worst experience I Ever had with…read morea supposedly Dr. This man was acting like an unprofessional person not giving me my pain medication after my surgery just because I left a bad review on him also my insurance didn't accept for him to put an injection on my spine to control the pain 1.Because I take blood thiners and its a big no,no and I was going to have surgery in the following 3 days. Well to make the story short I DONT RECOMMEND THIS DR. WANG YOU WILL GET CHARGE FOR STUFF NOT APROVED. If you have more questions send me your number and I will let you know more to it.

Dr Jeremy Epstein & his dedicated staff are excellent medical professionals who are efficient,…read morefriendly, and caring. Dr. Epstein is restoring my mobility & lifestyle to pain free. A fall in early summer 2019 created injuries to my back that didn't exhibit as back related for 8 months. It took 1 year with 4 Drs and lots of ineffective treatment before I was referred to Dr. Epstein. Within 3 months he has done multiple procedures along with correct pain medication to restore my spine function. Will be off pain med completely in about 4 weeks. I am sooo grateful to Dr. Epstein. I highly recommend him to anyone in chronic pain.

So my care quickly went downhill. The injections didn't work and working with Brooke on billing is…read morea pain. My last appointment was in Oct they over charged me and owe me a huge refund and Brooke refuses to even bill my insurance and give them the correct things to process my claims. I have emailed her over 15 times asking for the information to process my claims and she WILL NOT reply with answers. At this point I am filing issues with insurance and hope insurance drops them.

Dr. Koning is the sbsute best at pain management . His staff are all friendly and welcoming .read more

Dr. East and his staff are the best. I have severe nerve damage since 2005. We just moved here last…read moreyear and I discovered Dr. East and Addison Pain and Regenerative through his great reviews. My pain is about 80% gone. Dr. East and his staff are so caring and professional. I have met/had contact with almost every area of his staff, and every one is so kind. When Dr. East comes into the treatment room, he already knows the plan of your pain and area to work on. Thank you, Dr. East!

Reached out to this clinic for pain management and assistance with a need for hip surgery. Before…read moreeven receiving my records or any of my information, I received an email from Veronica that they were not a good fit for me and sent me a referral for pain clinics. Included with the referral was substance abuse clinic referrals as well. How offensive to assume that someone in pain first of all is drug seeking and second of all in need of substance abuse treatment. I would completely understand this had they received any of my treatment or medical history but they did not. Very offended and disappointed. I'm sure they're nice people but just thought I'd share MY experience with this clinic.

I'm currently sitting in the waiting area at Baylor while the gf is having her ACL repaired. I'm…read moreusing free wi-fi, have access to free snacks, coffee and water and have already had several updates on her condition during the 2.5 hour surgery thanks to the pager they provide you when you are in the building (they call your cell phone if you leave). I've spent a lot of time in hospitals having my own parts fixed and waiting around for others to have procedures done - typically it's a crapshoot on when you'll get officially checked in, who will administer your anesthesia or when you'll be able to find out anything about the patient. Not today - the anesthesiologist called the gf last night to confirm her allergies. We were told to be ready to be checked in at 7:30 this morning (they had her dressed and her IV set by 7:35). Her surgery was supposed to last 2.5 hours and I just got word (at exactly 11:30) she's been wheeled to recovery. They had her permits for a handicap placard ready for me to take to the DMV as soon as they took her in to surgery as well - to say this has been a monster success so far would be one hell of an understatement. Of course I'll hold off on five stars until I've been a patient up here, but for now I couldn't be happier with the treatment she and I both have experienced. Bravo, Baylor - as a Bear, I'm pretty pleased right now.

Dr. Zigler is the absolute best dr we have ever been to. If…read moreyou are having neck or back priblems, don't waste your time going anywhere else. This place is top notch! Advanced in everything to do with neck and back.

I was never able to see the doctor I booked my appt with at the Plano office. I was transferred by…read morethem to a PA. It took me a month of calling and sending messages in the portal to get a follow up appt booked after my MRI. When I showed up a couple of min late to my appt, for reasons beyond my control, I had to wait for the receptionist to finish her 10 min phone call before I was told that I had to reschedule because I didn't arrive 15-20 min before my appt. There was no one else in the lobby. Not one other person waiting for an appt that would have been inconvenienced if they took me. That cost me an hour out of my workday, round trip driving, to be told that I had to reschedule. I understand that the doctor's time is valuable but so is mine. I will not go back. Not only was customer service a serious issue but I don't like that I booked with a specific doctor that was recommended to me and was only ever able to see the PA. Meanwhile, 2 months have gone by- primarily due to their scheduling delays. I am still in pain and they cost me 2 months I could have spent getting treated by someone else.

While the quality of care at this location was great, the head therapist didn't tell me that they…read moreweren't in my network (so I had sticker shock when extra bills started rolling in) and I had nothing but issues with their billing dept. From never being able to see any documents or statements in their app or website, to duplicate payment plans being set up, to continued charges after the payment plan was already paid off. Several calls later and I'm still getting the runaround of "it will take 24-48 hrs for this to processes" only to call back and have to start from scratch because what I was promised would happen on the previous call did not. It's just not worth the time and hassle when there are other companies that do it right from start to finish.

What a great facility! Shout out to Neza who helped me so much during my 6-week time there…read more Everyone is so helpful and courteous, greeting each client with a smile and by their name. The facility itself is so clean and bright. I can't say enough about this well-oiled machine for recovery!