When fall returned and I tried to relight my pilot light on my fireplace it would not light. This…read moreis not my first experience with my fireplace. I contacted Mallard and was given a 2 week appointment and they showed up as scheduled and repaired my system. They were very knowledgeable and it is still working great. I will not turn off my pilot light to save gas again. Very nice service men and friendly. Will use them in the future for HVA needs.

I have used Mallards for the last two years for my HVAC systems checkups. They always show up on…read moretime. They are always very professional and don't try to upsell you on things that you don't need. Extremely reasonable financially, excellent professionalism and very courteous to work with. They will always have my business! Highly recommend them!

They showed up quickly and assessed the problem quickly. We had three other contractors assess our…read moreproblem but Mark pinpointed a very relevant problem the others did not address. Mark was the owner and he was knowledgeable, professional and very efficient. His solution ended up saving us a significant money compared to the other contractors. We highly recommend this company.

The service was lacking so was the excuses but they did get the job done. I suggest getting a…read morecouple of other A/C co. for info. They will sell other equipment to you but you don't know whether it works or not.

Professional, shows up on time, reliable and honest, knows what he's doing and vet owned business.read more

We were pleased with the estimate, thoughtful and timely install for the projects and how well the…read moreequipment is working . We had a split system with two units in our garage and art studio , a replacement hvac system , new ventilation , additional air and return vents , downstairs (basement ) which required some additional electrical but they coordinated everything . We moved into this 120 year old historical house in early October 2021. We did have a couple of disappointments : the workers didn't do cleanup after themselves at the end of the job or wear booties in the house and there was a lot of in and out for a few days in and out of the basement and crawl space so lots of dirt being tracked in on the hardwood floors . But that's been corrected . We also had some delay getting city inspection scheduled but done now . In the end , minor inconveniences. Definitely will be using this company again .

We had noticed on Monday evening that it was not cooling. I called and left a message that evening…read morefor comfort air and they had never serviced our home since our purchase five years ago. Erica called at 7:45 AM and sent to Sean who is here by 8:20 AM. The capacitor had gone out and buy 8:50 AM. The system was working. Overall I could not have had a better experience.

We came back after a 13 hr car ride and being gone for a few weeks to find our house 90degrees!…read more They Came out in the middle of the night, the on call guy was nice, friendly and efficient. Got it fixed quickly, and had all the tools he would need. Thank you so much!

My heat went out on one of the coldest days of the year, they were out had the problem diagnosed,…read moreand had the part ordered right away. As soon as the part came in, they were out there to fix it in the frigid temps to make sure my children and I had heat before the snow storm and coldest temperatures in a very long time here. I cannot thank Mr. Parks and his crews on such an amazing and prompt service. And decently priced compared to larger companies, and cleaned out my vents at the same time (to my knowledge at no extra cost) I highly recommend them for your heating and air needs!!!!

They don't answer. They came out spent 2 hours added refrigerant. AC lasted 2 weeks for $300. I…read moretexted called asking if they could replace evaporator coil and fan blower as discussed and don't answer. Called Comfort air and they had a guy here next day on the phone with manufacture to diagnose the issue. Parts were ordered under warranty direct no additional fees. Fair price for instal and someone answers every time I call.

We have used Dales for years. Fixed My grandmother's furnace yesterday and charged a super…read morereasonable rate.

David Mustachia was asked to install a Daikin mini-split to control the climate of our garage which…read moreis slowly becoming another room of our house, my man cave above the garage, and the loft up over the carport. He and Donald Phillips's crew worked way into the night on Friday. They all came back the next morning and finished it all up. They did a great job. It works fine! I'm glad to be rid of those earlier noisy portable AC/Heat Pump units that we had been using since moving here in 2017. This job was reasonably priced. Frankly, I liked combining builders working with AC & Heating people for they made a great team. As the saying goes, TEAM Together Everyone Achieves More.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Had this company inspect a fireplace on a home we were thinking about purchasing and was told it…read morewas all acceptable except for a missing damper and ready for fires. We have since been told by another inspector that it is unsafe do not use it, and a third said it was in poor condition and would need to be replaced soon. It has bad warping and this guy even addmitted in writting that he saw that but yet he never told us. Very unacceptable! Be very cautious if you decide to use him.

From the owner: We are experienced professionals with over 34 years of experience. Our services include chimney…read moresweep and repair, roof repair, carpentry, exterior and interior painting, wallpaper, and pressure washing. Serving all of the Greater New Bern area.