I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

I needed their services to fix a broken AC zone thermostat and do a normal servicing of my AC…read moresystem. I'm very positively surprised. The tech was quick to identify the issue with the thermostat and had the necessary part in hand to do the repair. Also, the regular servicing was done efficiently and there was absolutely no attempt made to upsell me on any unnecessary things. Their hourly rate is comparable to what other companies charge in the area. Definitely recommend.

Having just moved to the state and purchasing a new home we knew no one to call when our air…read moreconditioner was malfunctioning. When I called in the afternoon I was told it could be two days before they could get some there but if they had an opening they would let me know. Within the hour I got a call that a tech was coming at 8am. Philip came, diagnosed and fixed the issue in under an hour. Gave some free advise as well for maintenance and care of the unit. Thank you

They were suggested to me from a neighbor! They came and checked everything out! Very Knowledgeable…read more& was able to diagnose almost immediately! Trust me this field of work makes the big bucks when they find the issue but you'll have your sanity back when they leave. So it's a win win.

The guys who came were super courteous and honest. Theres a common fear that you're gonna get hosed…read morewith any type of maintenance company. Not Dowty. They were upfront about our new ac unit, and made sure that installation was convenient and worked with our schedule. They are the best AC and Heating company in East NC. I would definitely recommend them.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

My heat went out on one of the coldest days of the year, they were out had the problem diagnosed,…read moreand had the part ordered right away. As soon as the part came in, they were out there to fix it in the frigid temps to make sure my children and I had heat before the snow storm and coldest temperatures in a very long time here. I cannot thank Mr. Parks and his crews on such an amazing and prompt service. And decently priced compared to larger companies, and cleaned out my vents at the same time (to my knowledge at no extra cost) I highly recommend them for your heating and air needs!!!!

They don't answer. They came out spent 2 hours added refrigerant. AC lasted 2 weeks for $300. I…read moretexted called asking if they could replace evaporator coil and fan blower as discussed and don't answer. Called Comfort air and they had a guy here next day on the phone with manufacture to diagnose the issue. Parts were ordered under warranty direct no additional fees. Fair price for instal and someone answers every time I call.

I had the unfortunate experience to have two, 1 1/2 ton heat pump systems imploded on me the same…read more 99 degree week. So I can report as a current comparison shopper the Crystal Coast Heating & Air wins hands down! They were quick, professional, fair in price and excellent in technical execution. Their competitor was exactly the opposite they took six weeks to replace a cooling system this summer, can you imagine. Their first installation attempt destroyed the brand-new outside unit. They were conscientious enough to take it away to their shop. Their second unit was then halfway installed before a senior technician had to come and complete the job.But let's not focus on the yahoos. Let's award accolades and more business to Crystal Coast Heating & Air who was, prompt, fair, and technically superior. I can enthusiastically recommend their services. PS I have renovated more than 300 units in my life and still hold a contractor's license so even at 75 I still remember technical aspects of construction. Try Crystal Coast Heating & Air you will not be disappointed

A/C check up. Service tech arrived on-time and immediately…read morewent to work. He checked both our systems and discovered a blockage in a condensate drain saving me from being without A/C. He answered my questions concerning my air flow and was on his way. Great service.

After just buying and moving in to our new home, we wanted to find a good, dependable and reputable…read moreHVAC company that would provide us with reliable service and competitive rates. We located a company nearby and had them come out to service our system. We also signed up for their service contract, which provides us with two system services per year as well as a 10% discount on any parts needed. The two techs that came out were very friendly, courteous and professional and were quite informative on offering suggestions for our unit. So glad we chose Scott Plumbing and Heating for our HVAC and plumbing needs.

My HVAC unit was purchased from this place under 3 years ago. I have called multiple times to have…read morethem come check certain things and I always get the I'll get somebody to call you back and no one ever does. My latest experience was before the snowstorm where I was having an issue and called them to come check it. They came out and said nothing was wrong, and charged me a diagnostic fee. I got a second opinion and the second person found the problem. I had to pay out-of-pocket even though it's still under warranty because I used a different company. I have called multiple times to follow up and continue to get the will call you back story. Stay away. Very unprofessional.