I created a Yelp account simply to post this review…read more Realized May 13 our AC was broken. Filled out an online work request with our home warranty company that day. May 15 - received a call from a tech at Callahan's. He said he would be out Wednesday the 16. May 16 - Tech diagnosed the problem (bad compressor) and was out of here in ten minutes. Said it would take about a week to get the part in. May 23 - I called Callahan's because it had been a week. I got an earful about how Daryl (the owner) had been on vacation the previous week and that on Monday the 21 he had a colonoscopy done (way too much information given there) and was therefore just sitting down to order my part (a week after the tech had been to my house). I expressed my disbelief and displeasure that the part hadn't been yet been ordered. Requested that it get done quickly. May 29 - Still hadn't heard anything, so my husband called the warranty company to complain. Warranty supervisor called me back, and was not pleased nothing had happened. He said the warranty company were the ones to actually order the part, not Callahan's, and they had just received the request. Supervisor said it seemed as though Daryl was "dragging his feet" on getting my part ordered. June 4 - I called the warranty company to see if the part had been delivered. Was informed it would be delivered the next day. June 5 - I called Callahan's and told Daryl the warranty company said the part would be delivered this day, and could we schedule an appointment. He refused. I then called the warranty company, who then called the supplier to verify regarding the part. Supplier said it would be delivered this day. June 6 - My husband called Callahan's to try to schedule an appointment. Daryl said there were no appointments until the following Monday, which upset my husband. Daryl refused to make an appointment and hung up on my husband. I then called the supervisor at the warranty company, who was not pleased. He called Daryl, who lied to him and said he had told my husband if there was a cancellation he would call us. Supervisor called me back and told me what Daryl had said. I informed supervisor that Daryl had never said anything about giving us a cancellation appointment, should one arise. Supervisor said that Daryl knew to call me if there was a cancellation. June 8 - Daryl called me and said his techs would be coming this day to fix my unit. They arrived, and after spending an hour going back out to get more Freon because they weren't given enough to do the job, it was fixed. I have two children. We went 26 days with no air conditioner in the middle of a heat wave in South Carolina. Most days the temperature in my house never got below 80 degrees. I feel Daryl lied to everyone involved and did everything he could to make this take longer than it should have. I would NOT recommend this company, unless you like your things to be broken for weeks longer than necessary. I would give zero stars if allowed. Run far, far away from this company. They do not deserve anyone's money.

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