Vines Plumbing has been known in town for many years as a rip-off artist and now I know for sure. I…read morewas forced to use them for an emergency situation and sure enough they got me good. They charge close to triple the charge that I got from another reputable plumber in town if I would have been able to wait for him to be available. This company is runny a sneaky racquet. They've got it down to a science on how to take advantage of average every day people who know nothing about plumbing.

Over the moon happy with service my bonus mom (mother in law) has received from Vines. Every tech…read morethat has come out to her house has been so polite, friendly, respectful, clean, courteous, well dressed, knowledgeable....cant say enough good things about the techs that have come in to my moms home. We have been so happy with their service. When her service went out right after we replaced the entire unit after a storm they were very responsive in getting by her service back up and running ASAP. In fact the service manager came to the house to to fix her service. Now that's quality service! And no extra charge on a holiday. Wonderful people, wonderful company!!!

Rusty is the best Project Manager I have encounter in many years of managing properties. Paul Davis…read moreRestoration backed is support and level of quality 100%. Everything turned out better than expected because Rusty and Co. was diligent from beginning to end.

Dr Paul is a fabulous doctor and he does incredible work. His staff is amazing and they are so…read moresupportive of him and his practice. I would recommend him with complete confidence. I can say this because he has been my dentist for my family for over fifteen years. You won't be disappointed my friends.

I can't speak highly enough about the wonderful job the owner Rick does. He is easy to talk to,…read moregoes above and beyond to get the job done to perfection. His work speaks for itself and he is a hard and fast worker. He also will even hang Christmas lights and things like that, for those of us who can't do it ourselves. Friendly, affordable, clean, professional. I would never think about hiring anyone else to do any work I need done, or pressure washing.

Water......While required to sustain life, and a plethora of other things, water can be extremely…read moredestructive. My daughters and I are experiencing how destructive it can be right now. 2 Sundays ago my youngest went up to her room as we filed into the house after a long day out. About halfway up the stairs to her bedroom (located over the garage) I hear my youngest shriek "M O M!" She had stepped into water on the steps and I went up to that same spot and there was soaking wet carpeted steps leading all the way up to her bedroom. All thru her bedroom. About 2 inches in her bathroom. And it was still coming. It was running over the back of the toilet tank. And I couldn't stop it. I turned off the valve on the wall behind the toilet. Nothing. I turned off pipes under that sink. Nothing. I turned the levers atop the hot water heater to the off position. Nothing. I was then forced to call 911 for the FD to come turn the water off to the whole house from the yard because I didn't have the proper tool. They were here fairly quickly! I'm not sure when the water started but we'd been gone about 8 hours. Add another hour of running water from the time we find it to getting it turned off. That is a WHOLE LOT OF WATER. We got every towel and comforter and blanket and sheet in the house and tried to sop up this sloshy mess. That was an exercise in futility. The next morning my plumber came out (Beach Plumbing) and determined that the valve attached to the pipe behind the toilet had gone bad so the water never stopped running after the last time the toilet was flushed. Which must have been just before we left for the day judging by the amount of water everywhere. Next call was State Farm. Homeowners insurance while expensive is a great thing to have! I tell you all of this to tell you that this awful experience could have and should have been a whole lot worse. Packoutz is the company we are fortunate enough to have helping me thru this entire process and all that it entails on the road back to normal. The water had come thru the garage ceiling. When it did, it soaked all of the contents beneath it. Let me just add that I can't park in my garage because I'm currently using it as a storage unit. Not on purpose. It just ended up like that over time and downsizing homes. So this water,add humidity and pile on temps in the 80s. We develop black mold. Quickly. Because I couldn't open the garage door to get air circulating inside. Why? The spring popped! Of course it did. Why not? SMH. Packoutz has made this whole mess tolerable. They have calmed my fears and eased my apprehension. They handled the water removal people and the mold people and they're handling all the small things consulting me along the way and keeping me from loosing my mind along with the other things that are a total loss. They had dumpsters and pods delivered and I haven't had to miss work because I trust them as they are overseeing it all. As a single mom working hard to make life happen, having them has been a priceless gift and I am so grateful to them! They make sure everyone cleans up each day before they leave. They orchestrate the delivery and swapping of dumpsters when full etc. Things I didn't know that I would ever need to know, they advise and we decide and no pressure and I am secure in the knowledge that they have our best interest at heart. Long winded story I know but I had to explain the situation. If I could give them 10s I most assuredly would. Rachel and Todd are professional, efficient and extremely knowledgeable in the restoration field and all that it encompasses. And I am grateful to have them on my side!

From the owner: At Blue Kangaroo Packoutz, we specialize in contents cleaning and restoration services. We help…read morehomeowners put their life back together, one item at a time. We also use the latest digital inventory software to accurately keep track of your contents in real-time.

Very honest and reliable, shows up when you need him to. He is a veteran so it makes me feel even…read morebetter about giving them my business. Honest and fair price.

From the owner: We are Myrtle Beach Roofers building high-quality roofing installs, water damage restoration, and…read moresmall jobs.

David Lazinski is the owner of Home Shore Improvements. A bathroom remodel after two months, a…read moretoilet and shower installed. He was told to leave since everything should have been done in that time frame. There should be a zero or even negative ratings. That's what this situation deserves. The proper organizations have been notified and investigations are ongoing.

They overcharged my insurance company the vanity that they put in my bathroom now has to be…read morerestored because it's falling apart. They tried to take me to court when I never got bills and I tried to explain to them I didn't want the work done and I didn't want them in my house I couldn't even use my bathroom when they put the fans in there the second time I had to call them.

We had catastrophic water damage at our home. I wasn't sure who to call, so my first instinct was…read moreto check with some of the larger well known restoration companies. I did not like the many negative reviews I was seeing, but thankfully I stumbled across Vigilant Restoration. They had stellar reviews so I decided to set up an appointment to have them come over. My first meeting was with Jeremy. He was very compassionate and understanding, concerning our situation. After speaking with him for 10 minutes I decided Vigilant was the Company for us! They handled EVERYTHING from dealing with the insurance company to being able to repair every single problem we stumbled across. Once we committed to letting Vigilant handle our repair, we met with Maria, Tim and owner Fred who reassured us they had the experience and knowledge to get us through this tough time and repair. We actually had to move out of our home for 3 months. I could tell they really cared, and it was more than just a "job" for them. Here is what you really need to know. Some of the repair was covered by insurance, however, much of it was not. We discovered things that had to be paid out of our pocket. Fred, the owner, sat and worked with us and tried to save us as much money as possible to lower our obligation. I was so impressed that he went over every detail and found a way to save us money. He did not have to do that. I was like, WOW, he really has OUR best interest in mind! All work was handled professionally and on time. And keep in mind, in this line of work, sometimes things come up that may slow the process down. Fred and the team were on it! And as picky and impatient as I am, I couldn't believe the hustle in these guys!! I certainly hope I won't need their services again anytime soon, but if you do, I can assure you these folks will get it handled better than anyone on the Beach!!! Thanks again to the Vigilant team!!!