This company is a life saver. I have used them for a while now. We have multiple units that are…read moregetting some age and they service those plus they have worked with us on replacing as needed and making sure the design fits our space. My go to people for heating and air. Thanks Guys JMI

*PLEASE AVOID THESE GUYS* If I could give 0 stars I would. I was assigned All American Services as…read morea vendor with 2-10 Home Warranty. for A/C repair. We had a frosted over A/C unit and the unit blowing warm air one morning. I requested an appointment on Friday 8/1 through 2-10, but the earliest appointment All American had was Tuesday 8/5 from 10-4. The first tech (Sean) that came out for a total of 20 minutes, didn't bother to come into the home to look at the furnace, but indicated it was most likely a Freon issue. He added 2lbs of Freon and about 10 minutes later he was done. He didn't check to see if the unit was cooling down appropriately, didn't come in to check for himself, and he didn't follow up with us at all. Needless to say the next morning we noticed the unit again stopped working indicating some sort of leak. On Wednesday, 8/6 I called 2-10 again to issue All American a recall to come back because the initial repair was not made. All American didn't bother to expedite my appointment and didn't appear to be at all concerned that their tech was just there the previous day and did not make the right fix. My next appointment was scheduled for Friday 8/8, two days later. The next tech (Danny) came on Friday and he tested to see where the Freon levels were, and noticed the unit was empty. Danny did another "nitrogen" test, and started packing up to go. I asked him when he would return so I could make sure I was home, and he indicated that the test would take 48-72 hours. I asked him would he come back in 48 hours on Sunday, and he indicated that they don't work on Sunday's. Why would a leak test take 48-72 hours? How would they know where the leak was 3 days later? Really, really obnoxious stuff in the height of the summer. I'm astonished 2-10 works with these guys, they are horrible. I talked to 2-10 about the lack of service and they were also surprised with some of the methods All American uses. Maybe because I had a warranty and they have to work with the warranty company, they are timid to make any repairs, but if that's the case they need to get out of that business model. They really wasted five days of our week for two 15 minute appointments that did nothing. After the second tech left, I called around to other local vendors and had one same day appointment scheduled and two next day appointments scheduled very easily. The company that came on a same day appointment found the leak in the actual A/C unit coils in 15 minutes. You could hear the leak once he put in gas himself. All American sent two techs and neither one of them bothered to look inside the A/C unit. I'm really disappointed with 2-10 and I think I'm going to remove HVAC repairs from my coverage because of this experience. These guys really wasted a whole week of my life with an uncomfortable living situation, and didn't seem at all eager to make things right. Please avoid them at all costs, especially if you are going through a third-party warranty.

Have been customers of the Macon franchise for more than 20 years. Today just as Covid variant…read moreOmnicron is hitting out county, hard these guys walked into our house unmasked. Asked them to mask and then did and then promptly removed them. Called their office and was told their policy is not to mask "they cant breathe in them"-such a poor excuse for unsafe practices.

Using Stanley Steemer has been a great experience. They called when on their way, arrived during…read morethe quoted time window, and did a thorough job cleaning my child's stained playroom carpet. The two gentlemen who came were friendly and professional. We will definitely use them again!

I called Reliable earlier this week to set up an appointment because I have been having an issue…read morewith my bathroom drains for weeks. I found Reliable online and they had a call out fee of $89, which I know is basically my personal penalty for not knowing anything about plumbing. I set up an appointment for Saturday afternoon, knowing that I would be home. I received a courtesy call from Joe when he was on his way over. Joe was professional, friendly and knowledgeable, and helped me understand the problem. He was in and out of my home in less than 15 minutes, and I kind of learned how to address these types of issues in the future so I am very grateful. Thank you to Joe for making my problems go away quickly. Now I can address them since I was able to learn why my drain was bad, and not keep tossing drain cleaner down and wasting money. I'm noting Reliable for any needs moving forward!

This is a modified review; initially I was unhappy with customer service regarding delayed…read moreappointment as well as their policy advanced billing for service with no reminder notice of when service was due... Breana did call me after some back and forth. She consulted with management was able to resolve my account issues and services due to me, despite my delay in scheduling. I will stay with them and hopefully continue to have good relationship now that I am aware of the importance of self scheduling and self tracking of service visits as the customer's responsibility.

Company recommended by my local Athens Realtor. I wanted to start a maintenance contract; however,…read morethe company doesn't return calls or emails. I'm dumbfounded they don't respond to new Athen's customer requesting their services.

They attempted to price gouge me stating in their estimate that I needed a whole house repipe for…read morejust a little under $15,000. A second opinion revealed that I only needed a kitchen drain repipe for just under $1200. If you are considering using this company--RUN FOR THE HILLS. Dr. C

Have called for two days and a technician is supposed to call me back to schedule appointment, no…read more response yet on day three. I called a different company that took care of my clients AC problem right away.

Our air conditioning started blowing warm air last night and first thing this morning I called…read moreRutledge Air, with in the hour a service technician was at my home. He was friendly, knowledgeable and honest!! I had lots of questions regarding possible need for new unit and he answered them all. The problem was fixed in less than two hours for a very reasonable price. I will be calling them for any HVAC needs I hopefully won't have in the future . Ask for Scott M, he was amazing !!

Nathan has been amazing! We've had to call him during the worst heat and cold and he'a shown up,…read moredone the repair and didn't try to just sell us a new unit. The pricing is very reasonable and he will try to save you money where he can. I will recommend him to anyone needing a repair, service or a new unit!

The home's AC unit was replaced in April. Out of all the providers in the Eatonton area, they came…read moreit at the best balance of price and quality of the ac unit. There was initially some delays and they arrived a few hours after they had told us, but once they arrived they were efficient and got the installation done at a reasonable hour of the day. They made sure to sweep and clean up all the areas they were working in, and before they left they gave us explicit instructions on warranty registration and recommendations on care and upkeep. I'd recommend them to anyone in the area looking for AC help.

THEY ARE THE BEST! very honest about pricing and very helpful on helping people tight on money with…read moreadvice on what to do 11/10 would recommend them over any other hvac company!

DO NOT USE THIS CONTRACTOR! After receiving a very competitive bid for their services, and a…read morerecommendation from a family member, I went with them to replace our 20-year old heat pump with a new one. They gave me a 100% parts and labor guarantee. We immediately began having problems with the air not cooling enough. Carl (one of the Smith brothers) told me that, "It's just Georgia; they don't really cool too well." He then checked the unit, told us that it came from the factory with too much freon, and drained some off. A week or so later, he was back, installing another drop and vent in the hallway to aid in the cooling. Keep in mind, the old unit always cooled the house completely (when it worked!). Nothing he did was sufficient. I finally had to call another company, who instantly saw that the fan blower setting was too high, moving the air too fast across the cooling coils, and not allowing it to get down to the right temperature. Oh, and they had to add all the freon back in the system, at a cost to me of $375. When I asked (very reasonably) for Smith Brothers to make good on the money, they stopped responding to me. Don't let these guys into your house!