This is very sad b/c normally this company is first rate. However, on 11/24 around 1100, I called &…read moreleft a message w/ Josh (owner) about my 5-ton furnace making a "thumping" sound. It's currently unusable. Like his voicemail says, he called back in less than 45 minutes & said he would see if the schedule could be rearranged to get somebody out sooner than 1700 & call me back to let me know either way. The phone call never came. Service tech Dylan finally came around 1800 to tell me I needed a new blower fan & that'll be a $100, which is applied to the total cost of repair. He had me electronically sign all these forms saying that I agree to the repair & that a tech would be out tomorrow morning or he would be out late afternoon to install; neither happened. 11/25 I call Josh again & leave another message. No return call ever comes. No technician ever comes. Later that evening Daisy calls to see if I got the repair estimate. Time stamp on email is 1707. The email asks me if I "accept" estimate & if so to call & arrange for a tech to come out to install. I thought this was already handled when Dylan came. Now it's HAPPY THANKSGIVING & still no working furnace. Fortunately, it's a very mild day so my 86 year old mother won't be huddled in a corner w/ a space heater. If the company can somehow make this right, I'll be happy to update my review. However, the communication break downs are severe & need to be addressed. UPDATE 12/02/20 A week later & a different tech (Ben) the company got my furnace running again. When Ben came out he diagnosed the furnace needing additional parts. A transformer $368 & a popper fuse $129. As promised, in an effort to make things right the company waived the $368. Through it all the staff maintained a high level of professionalism, even when I got a little pissy.

This company has apparently been sold to Premier Heating and air. Sorry to hear. Please do yourself…read morea favor and stay as far away from this new company as they are crooks. I had a compressor replaced 6 months ago, before the company sold. Now I'm being told that I have to run a $1200 isolation test to find the leak in my system. Called my old A/C company and he fixed it same day. No test, no $1200 bill. Please stay away from Premier/ service first pros!

If I had the choice of not having to choose one star I would! This company is a complete scam, they…read morequote you for something and then it is 10 times more than that, do not even provide you with a decent range of an estimate. Charles pretends to be working on your unit only for you to find out he took coolant from it and leaves you in worst shape than you were before looking for their service. If you call to get the issue evaluated they tell you it's your fault and and rudely hang up on you. They are not honest at all. This happened in the middle of summer, unit used cool as normal then one day it didn't. Call them to fix the issue and after several hours working on the unit Charles said, "give it 24 hours to cool again!" We paid for their service completely the same day, and even tipped the guy. We waited 24, nothing now it was even hotter, called them and they said wait 24 more hours, waited 48 total, nothing. Called them and they said that is the normal temperature the unit should be. Are you kidding me? The thermostat was reading 78°F in the summer. They said it's because the thermostat was placed wrong and gave the wrong temperature. I do not need a thermostat to tell me how hot it is, when I clearly knew that he should've been colder because the air conditioner used to be cooler before we had the issue. Long story short they will scam you, and make the issue worst, run!

We have a very old system that is not completely broken yet. Charles was very nice and very easy to…read morework with. Woke him up at 6:30am on a Saturday after a sleepless, hot night and he was here by 11:00am. Price was competitive for a new outside motor and an outside breaker box repair. He even gave us a $100 off for when we need to replace the unit. Would recommend and when the time comes he will get our business for a new unit.

I discovered I had an underground water line leak when I noticed my meter was still running with…read moreall the water shut off inside the house. My usage had spiked from about 9,000 gallons a month to 27,000 gallons. There was a pool of water in my front yard and I even had ducks showing up, which should tell you how bad it was. I reached out to a few plumbers in the area and Arrowhead was one of the first to respond. Derrick, the owner and a Master Plumber, came out to assess the situation. He was upfront about all the options, from a patch repair to a full line replacement, and explained the pros and cons of each without pressuring me into anything. He always took my opinion into consideration. The estimate was fair and clearly written. He sent the invoice via both text and email, and offered multiple ways to pay. The crew showed up on time Wednesday morning. They finished at a reasonable time, which seemed quick to me for a full water line replacement from the meter to the house. The workers were all really nice and professional. Before he left, Derrick was very thorough. When the job was finished I was excited and ready to use the water again. I tested everything and it was working as expected. It would have been easy for Arrowhead to just pack up and leave at that point, but Derrick took the time to make sure I was well equipped to check pressure and plumbing in my home. He actually found that I had toilets that needed to be rebuilt and were still running water. I had no idea they were leaking or even how to check for that. He made sure I was a more informed homeowner before leaving. I highly recommend Arrowhead Plumbing. Top notch company with amazing customer service. Derrick is knowledgeable, honest, and genuinely cares about taking care of your home. I expect to use him for any future plumbing needs. If you're in Gwinnett County, call Arrowhead.

Derrick Sr and Jr are both very professional and addressed issues quickly. We've had multiple…read moreprojects completed by them. Installing venting system through the attic for basement bath, replacing hot water heater, addressing both of our daughters plumbing leaks in their homes.

Went with Hixon to replace my upstairs A/C based on recommendation from friend and glad I did…read more Before going with Hixon, I had another local company come out to also assess issues with current AC and price a new system. Other guys insisted I needed the cadillac of all AC systems to cool the upstairs and estimate came in at about 5X that of Hixon (yes 5X). Hixon nailed it, with exactly what I needed to keep large upstairs area nice and cool without any overkill or upsell. Enjoyed working with Mitch to assess issues with current A/C (and solutions to keep up and running), but in the end, decided it was time to replace. Mike G and Josh did the install and would highly recommend. If you want honest, professional, and no nonsense people dealing with your AC, consider giving Hixon a try.

i unfortunately had a bad experience today with the services from this company…read more the guy (richard) came and did his job quickly and quietly but he also left all my lights on in the basement. he left the outside door open too. we have two indoor cats and they could've easily walked outside and gotten lost. i had to double check and make sure he wasn't still working or here. he finished the job and left without making sure the doors were shut.

My heater was out and I'd had someone else come to try to fix it unsuccessfully. Ole MacDonald's…read more owner, Don, came out and had it fixed in less than 15 minutes. He's been doing this for 35 years and it shows. Fast, friendly, professional work - I would definitely use them again and recommend them to others. It did take a few days to schedule the appointment but it was worth the wait.

Don is outstanding!! Extremely professional and very friendly! Our AC went out while we were…read moreselling our home, he came out and worked with us to do the replacement just two days after he looked at the unit! His guys showed up (extremely professional and kind) and were done in about 2 hours!! I HIGHLY recommend this company. Don knows what he is doing!!

Hired Chris after several other quotes to replace my 2 aging HVAC units. Chris gave me the fairest…read moreprice of all. He was able to quickly schedule the job and had the work complete in one day. Chris is now my go to HVAC technician for my home.

My ac went out and I called serval big name companies who either wouldn't call me back or simply…read moredidn't show up. I received Chris's number through word of mouth. He ended saving me far more money than the other quotes I receive. His customer service was professional and his equipment is high quality. Highly recommend!

Requested a work order, never received. Agreed on price for repairs and attempted to raise it $400…read morefor no additional repair or parts. Waited a week to ask for payment. Then increased price with no reason. Argued with me and 2 toilets still are not working properly. Very dissatisfied.

After reaching out to about 4 or 5 plumbers who obviously have too much work to call me back it…read morewasn't until I called Standridge that things turned around for me. We had 3 toilets, 2 tubs, and a water heater replacement. He responded on a weekend and booked the appointment next day. He arrived during the window and even called ahead. He completed the work that afternoon. I wanted them to make some money so I agreed to their original quote which I believe to be fair for both parties. I highly recommend the Standridge team! - happy customer

Five stars tells it all. I needed a bathroom faucet replaced and had an aging refrigerator leaking…read morewater onto a hardwood floor...terrible combination! A team of two uniformed personable guys showed up, heard my concerns and started to work. They found the shutoff valve for ice the maker under the kitchen sink. Pull the fridge out to access connector on rear of fridge. Who knew? Gave me informed choices going forward ...etc., etc. good communication, after job clean up. All top notch.

After calling a number of plumbing companies to get someone to look at my tankless water heater…read more(which many companies will not touch), one of them referred me to Advanced Plumbing. They came out and knew what they were talking about. They diagnosed, serviced and fixed my issue. These are great people, not just great plumbers, that want to help you in the most cost effective way. My new go-to plumbers!