My furnace not running. Airtron sent technician Sean Abston. Sean is wonderful! He immediately detected the problem with my furnace. He had to order the part for my furnace, but he took the time to try and get my furnace running for me. And he took the time to explain different types of furnace filters. I can tell this is a man with experience and knowledge. Airtron is very fortunate to have such a valuable employee. read more

AJ was my service tech and he was very professional inspecting my furnace. I have a service agreement so there was no charge for the inspection and I have piece of mind. Last year around December 9, 2024 my furnace would not heat and Airtron Heating fixed it and I got a service agreement instead of paying a repair bill. The service agreement was $27 a month for one year. I also got a free inspection and testing of my air-conditioning in July 2025. I have been very happy with their service and recommend them to anyone. read more

I have been a long time Airtron customer. I have always had wonderful service. Especially today A. J. was professional, polite, and very thorough. read more

First, Airtron installed a new furnace in our condo last Spring and the City of Columbus came to inspect today...it passed perfectly. Second, we have the maintenance plan with Airtron for our condo, and the condo we manage and rent. They come semi-annually to check AC and furnace. Today AJ checked the furnace. He was on time, neat in appearance and workspace. He closed lights and doors and put the thermostat back where it was when he arrived. He was professional and thorough in his review. I will continue to recommend Airtron Columbus to our friends and new neighbors. read more

Installed my AC unit promptly, and at a fair price. Time will tell if there is a problem and how they respond to repairing it will be the measure of good customer service. read more

It should be zero rating for this company. Trying to 1300+ for a condenser fan motor that I can buy at amazon for 300+ and install in 15 minutes. Stay away from this company. Check the reviews before you sign up or invite them to your home. read more

I have been using Airtron Columbus, Ohio to maintain my HVAC system for years.They offer a program where they come out twice a year and service your HVAC system. If something is wrong, they offer a discount with this program. Today they sent AJ out to service my system. AJ was amazing. He was very professional and extremely thotough when checking my system.He did a great job and did it with a smile. Airtron is the only company I trust and they always send out friendly knowledgable service techs. read more

just purchased a new Hvac system from them. had a question, and called customer service for assistance. On hold for over 15 minutes to speak with a person. Finally gave up! IMO, a very poor level of customer service. read more

I've been an AirTron customer for a few years now and with each passing service, I become more and more impressed with their expertise, customer service and high degree of professionalism. This past weekend, they truly saved me. You couldn't pay me to use anyone else. During my 15 point Furnace tune up on Saturday, it was discovered I had Carbon Monoxide leaking at a very high rate. My service tech, Abdul, took no time in getting a rep to my home on the day it was discovered to come over and set me up for an installation on Monday. He took the time to show me the rate of my CO leak and illustrated the reasons why my level was of a grave concern. He took time to explain everything so I could understand the seriousness of my broken furnace. He showed me his CO measuring tool and how he came to find my reading. Interestingly enough, when Abdul came by on Saturday to do my tune up, I immediately recognized him as he was here just this past June to do my AC tune up! It's refreshing to see a business retain top talent and we quickly recognized each other. My sales rep, Jeff, was awesome. He called on his way over and asked if it was still a good time to meet. When he got here, he took all the time I needed to explain my options and was full of product knowledge and options. Jeff was extremely easy to like and relate to and was very pragmatic in his approach for my needs. I liked him immediately and knew the dreaded process of selecting a new furnace was going to be fair, honest and as painless as possible. My dispatcher whom I spoke to both Saturday AM and Monday AM, Alicia, was awesome. Patient. Very other oriented and her assistance to me with my questions were taken with care and I was made to feel like a valued customer. I was turned onto AirTron by a dear friend and I'm fully convinced there is no better service in town. They are savvy in hiring and obtaining talent, they are customer oriented and they work well as a team. I truly feel they have my needs in their best interest and yes, in a situation such as this you get what you pay for.....my life in avoiding long term damage or even DEATH is worth the investment in doing business with AirTron. AirTron all the way! read more

I was contacted by the service manager regarding my experience - he was very accomodating and wanted to discuss the sales call. No need, since I selected another contractor that was more economical and provided a more complete quote. I would probably consider Airtron again if I were shopping for another unit - my current 18 year relationship with them has been satisfactory. The service manager's concern was appreciated, as he is trying to ensure customer satisfaction. read more

They were really great when they came to install the new heat pump and air handler. The guys were friendly, anserred questions, etc. First impressions left us VERY content... Well this is our THIRD service call since November where wires have been crossed and the unit doesn't work as designed. The service first call, I received a $856 electric bill for the first FULL month with the new air handler (don't worry, the bills for my 1600 sq ft house gave reduced to $400- only an increase of over 100% from a until that was barely working). They said nothing was wrong, stayed for a few hours to mess with the wiring. The second call, the unit was kicking on and off intermittently and wouldn't come back on. The replaced the thermostat and said that would help it. This third time: Our air conditioning blows HOT air. The only way to turn the A/C off? Turn the heat on and make sure the temp is LOWER than what it currently is in my 81° home. OFF does not work. The worst part this time? They can't even promise someone to come out here before midnight and that was after pressing them and repeating that this unit has not even reached 6 months of age, by installation date. I have two young children, multiple pets, and am currently pregnant... So imagine my concern. They don't handle calls locally after 4pm ET and only take escalations via email, with no defined timeframe of when a call back will be received. This is literally the worst experience that I could ever have. I would not suggest this company to anyone. I'm am leaving this review on each platform because the customer service is TERRIBLE and the issue should not occur if there was proper training with the techs. read more

Phenomenal service that I've had at my former home and my current home. The service plan has been well worth it, as I had a system engine fail on me that was covered 100% by my plan. The service people have been timely and respectful. They have given good advice on buying quality air filters online in bulk, and how to clean out my system humidifier. I fully recommend. read more

I had a new furnace installed today. The installer Nick Woodruff was very professional and courteous. He arrived first thing in the morning and did not stop until the installation was complete. He is a credit to Airtron Columbus. read more

sam provided exceptional service, found failing ac capacitor. asked him to replace it. thank you sam

I got an entirely new air conditioner unit last May in 2017 and it is currently broken as of May 2018. They are now charging us to fix it. A new air conditioner should last more ham a year. Actually it lasted 12 and a half months. read more

Buyer beware! I got scammed by this company! I had them out to look at a problem with my furnace, they told me I had to replace the entire thing (kept saying it was like the engine in my car broke down). They said I had to replace my entire furnace ($3,000), but I decided to get a second opinion. Not only did "engine in your car" sound far too conspicuous and give absolutely no details, but a cracked heat exchanger has nothing to do with a pilot light not staying lit. The second guy I called charged $100, replaced the thermocouple and one little fuse, and that worked. My heat started working again. I am upset that Airtron let me freeze multiple nights in a row to try to drag me into buying a furnace that I didn't need. I will not use this company ever again. No thank you! read more

I can't tell you how many frustrating experiences I've had with this company! Shame on me for continuing to use them for service just because they installed the initial unit. I've NEVER had a repair made in a timely manner. They use one guy to come out (for a charge) to tell you what he thinks is wrong, but he can't give you estimates for repair or actually repair it. Next, someone gives you a cost, then maybe someone actually fixes it on the third visit. The repair process drags on for weeks with multiple service visits. And.... we've had incorrect repairs made in the past and had to fight to have it corrected. I'm writing this review both to save others from dumping money down the drain, but also as a reminder to myself. I'm truly an idiot if I call them for repair again! read more

The service guy they sent seemed competent. But, they quoted me $670 to replace a $59 gas valve on a furnace that I could buy new for $750. (I know the gas valve costs $59 because I bought one, they refused to install my part for me.) I'd give them one start for such a heinous price, but, it seems like all the HVAC repair companies around here are extortion artists ripping off poor cold people who's heaters are broken by charging astronomical prices. I guess if you're cold and you want heat, people pay no matter how unreasonable the price seems? It honestly would have taken him less than an hour to do the job. read more

Airtron installed a system in our new home that is completely inadequate for our three-story home. It is burning hot on the upper floor, and freezing cold in the basement. I have complained about this for months, and the only solution offered is for us to open and close dampers and vents periodically. This doesn't work because some of the ducts don't have dampers, and when vents are closed, the air pressure creates so much noise, it is unbearable to be in the room. Some of the rooms have zero air flow to them. The furnace was never programmed correctly, and has not worked properly or efficiently from the beginning, and still isn't working properly or efficiently. The owner of this company is not only negligent, but unwilling to take meaningful measures to fix the problems. Our experience with them has been frustrating and infuriating. read more

I will never do business with Airtron again. They said they'd be here around 9am called for status at 10am and they said they'd be there around 3pm. Then showed up at 12:45pm. Looked at one part the ignitor and said it'd be $320 to fix. The part cost $25. When I challenged they said "do you want to fix it or not." it was 20 degrees outside and I have two small children so I had no choice. When i called the company to complain they said the costs where for the service and inspection. They never looked at or tested any other part of the furnace other than the ignitor and the work took less than 5 minutes. read more

This company installed 2 furnaces in our home -- they've been out multiple times in two years to repair things (and one guy found things that were just installed wrong). We've got multiple rooms with inadequate (read: NO VENTS period) ventilation -- rooms with outside walls that there is no reason to not have vents. No communication about anything, they just installed, took their money and left. I had one appointment scheduled for balancing -- and they didn't show up. I'm so unimpressed, and pretty sure that they also installed a furnace that is way too small for the house. I calculated the BTU required for square footage it's servicing, and the furnace is well less than half of what should be required for our zone... Unimpressed overall -- multiple calls go unanswered by higher ups, have requested pricing for multiple different add-ons, without any response. Since they clearly don't want my business I'm taking it elsewhere:) read more