I was in search of a new dentist and came across this dentist's office as it was fairly close to…read moreme. I completely forgot to check Yelp! before making an appointment for a general cleaning/checkup/x rays, and I honestly am shocked at most of the negative reviews. I had a great experience with Mount Prospect Dental Care. Dr. Ali was excellent, he was very thorough and takes time to explain everything that is being performed on your teeth and allows you to make informed decisions on your dental health. There was no upselling or anything like this, only what was medically necessary was performed. Dr. Ali's support staff were also great and very friendly. I'd recommend Mount Prospect Dental if you're looking for a new dentist.

The staff was friendly. The appointment was timely. The facility was clean and had high end…read moretechnology. All around great experience and jewel to the community.

I brought my elderly mom here. She has dementia and Dr. Goel was kind and sensitive. She explained…read morethings thoroughly and her staff has been with her for years which is always good to see. The office was so clean and everyone was so kind and helpful. Emily and Jenna were amazing. Thank you Avid Dental. We have found a new home for mom.

I changed my dentist this year after getting married, and I now see Dr. Goel at Avid Dental. My…read morehusband has been seeing her for years and has always raved about how great she is. With medical and dental visits, I find that the visit is always either wonderful or horrible. Hard to have an average experience. It turns out, my husband was right, and Dr. Goel was on the wonderful side. I've been to Avid Dental twice now and each visit has been pleasant, painless, efficient, and comfortable. The staff at Avid always greets me with a smile as soon as I walk in and I've never had to wait more than 3 minutes to be seen. They've been very accommodating any time I've had to reschedule an appointment or change the time last minute. Even better, they take evening appointments on certain days so I don't have to disrupt my work day. The hygienists are skilled and are great about getting me set in the room and taking my x-rays. Dr. Goel is clearly a dentist who knows her stuff. She's very thorough and really takes her time during her examination. You never feel rushed by her and she is always happy to answer any questions you might have. She offers so many services and really went out of her way to help me fix my smile through some filings and whitening treatments to get me ready for my wedding last month. My husband has had a few different types of services from Avid over the years and each one has always gone perfectly smooth. More importantly, Dr. Goel's friendly demeanor helps put you instantly at ease. She remembers you personally and you feel like she truly cares about your well being. This office is perfect for patients of all ages and teeth types - whether you're going just for a standard cleaning or if you need some heavy duty root canals, I would strongly recommend Avid for any dental scenario. The only tough part is making the trek out from downtown to Mt. Prospect (though there is an awesome Thai restaurant near the practice that makes me not really mind the drive at all). My husband works in that area so it's easy for him. But Dr. Goel mentioned she has a downtown location that is just 2 blocks from my office so I will be trying out that one soon.

The whole avid team are amazing! They take their time with explaining any type of process or…read moreprocedure you are receiving. I did my wisdom & pre-molar removal here and started my braces journey as well. I've gone to many to find the best team and this team succeeded every expectation !

After receiving the insurance statement in the mail, I noticed unfound charges. So I called BCBS,…read moreand the representative explained that they charged me with a $30 Covid clean-up fee, $65 "instruction" on how to brush my teeth, and a cleaning that cleaning (covered, but wasn't performed). Not to mention, as I walk to the entrance, it was locked, the receptionist was staring off into space for a good 10 seconds (1 one thousand, 2 one thousand...). Before she got up to manually unlock the door. This place is awful, every part of it!

The staff are so warming and welcoming to you makes you feel like home and is awesome. They take…read morecare of you. Explain what they're gonna do. They do dental fill your cavities root They're awesome here for adults young plenty of parking in a great area of Des Plaines. Come check them out.

Would highly recommend for dental service. Everyone is friendly and super professional!read more

Dr. Tokunaga and his staff are extremely professional, kind, and accommodating. I have been going…read moreto them for a few years, to get fillings, a molar crown, and cleanings. A year or two ago they did a comprehensive dental exam and suggested a bunch of work (my mouth is sort of a disaster), which they graded from highly essential (like wisdom teeth extraction) to optional (basically, cosmetic fillings), which I really appreciated because it was an honest and well-explained assessment of my dental health.

I've been a client for 20 years. Their customer service and technology is top notch. The dental…read morechairs even have massagers built in. Also, they've recently installed large screen TVs above those chairs so you can watch Netflix! I was still watching an episode of The Office when my procedure was finished. I actually wished the appointment went longer to see the ending. Their staff and amenities make what normally is considered an unpleasant experience enjoyable.

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

Best customer service! Nancy in the front and hygienists and Dr. Chun in the back are a great team…read more Their follow up and support are much appreciated. Highly recommended. My wife and 2 sons are regulars here and will continue. Shine Dental takes the fear out of visiting the dentist!

I cannot say enough good things about Dr. Kakos. He stepped in during a very difficult and…read morecomplicated situation to help my dentist remove a two-decade-old implant crown from an implant system that has long been discontinued and is no longer commonly worked on. This was not a simple procedure. The crown and abutment were extremely difficult to remove, and there was uncertainty about what would be found underneath. Dr. Kakos was willing to take on a challenge that many others would not, working carefully and persistently to help preserve my existing implant rather than moving straight to removal. His kindness, confidence, and willingness to help made an incredibly stressful situation much easier to handle. Thanks to his expertise and determination, the implant was saved and I can move forward with the next stage of treatment. I am truly grateful that he was willing to step in when I needed someone with the skill and experience to tackle such an unusual case. Thank you, Dr. Kakos!

My experience with the administrative staff at this dental office was very disappointing. The…read moresituation was handled in a way that I found unprofessional and disrespectful. Before my procedure, I was not informed of the expected cost. I had to ask for the pricing myself, and I was told they wanted payment even though the office had not yet confirmed all the details of my insurance coverage. I believe patients should receive a clear explanation of anticipated costs and insurance benefits before being asked to pay whenever possible. When I requested a better explanation of my bill, instead of taking the time to review it with me, I was told that if I did not pay, my account could be sent to collections. This was mentioned while I was simply trying to understand the charges, not refusing to pay. I found this approach intimidating and not reflective of good customer service. In particular, my interaction with Kelly at the front desk was disappointing. I found her communication to be rude and lacking professionalism. I believe the front desk staff would benefit from additional training in customer service, communication, and handling billing concerns with empathy and respect. Because of this experience, I have lost confidence in the administrative practices of this office and would not choose to return. I hope the practice improves its communication regarding treatment costs, insurance verification, and customer service so that future patients have a better experience. In addition to my own experience, it appears that other patients have reported similar concerns, including long wait times, appointments running behind schedule, difficulty scheduling or rescheduling visits, and frustration with billing, insurance estimates, and unexpected charges. Communication regarding treatment plans, insurance coverage, and out-of-pocket costs also seems to be an ongoing concern, as patients are not always provided with clear explanations before receiving treatment or being asked to make payments. Based on this experience, my family and I have decided not to return to this practice. I encourage prospective patients to carefully review their options and consider other dental providers to help avoid similar issues related to communication, billing, and customer service.

We are very happy with Dr. Baldare. Hes very contienous. He explained everything he's going to do…read moreand everything that we can expect following afterward. The women that work there are also truly wonderful.

My dad hadn't been to a dentist in 20 years. Had a consult with Dr. Fred today, and I got a good…read morefeeling from the visit. He saw that my dad was in dire need of new bottom dentures and offered an expedited process to get us to the next appointment quickly. I feel very confident that he's the guy to take on this challenge (my dad). He also didn't have a weird doctor-y vibe that so many docs (especially dentists) can have. He seemed normal, which was very comforting. His support staff (nurse and desk chick) couldn't have been nicer and really were eager to help/please. And don't get me started on their office. It's like a luxury hotel, compared to what I'm use to. Modern, immaculate and super stylish--which makes me think this guy knows his stuff and has cared for all details of the practice. Seriously, so nice to make a random appointment and have all my expectations exceeded. Phew.

I've been going to Dr. Szatkowski for over 10 years now and he's one of the best Dentists I've had…read morethe pleasure to meet. He's very meticulous and professional and has a great friendly staff. He's even a Bears Fan !

I was in a horrible car accident where mymandible detached from the skull. After the oral surgeon…read morerepaired what he could, we went to see Dr Szatkowski to finish up with a root canal. Dr. Szatkowski and his staff went above and beyond to make me comfortable. I was so afraid that a root canal would cause more pain, but it was completely pain free. Dr Szatkowski is one of the most skilled, kind, and compassionate dentists there are. If you are afraid of the dentist, this man is a true diamond in the rough and I highly recommend Dr Szatkowski to anyone!