We reached out to Jaspers RV about a specific trailer and as the communication was touch and go…read morestill Made the drive to check out the trailer. We made the trip to check it out and to say we were glad we made the trip we scored. We got a trailer that we were looking for. We were to able make a deal on the trailer and are very happy with the purchase. Yes they could have cleaned it better and had it ready for us to use that night. There was a lot cleaning and prepping to do as we parked it for the first night. They worked with us as we had bank issues and understood what we were dealing with. They had us in and out on pick up our last trailer I was stuck for well over 6 hours at pick up. Over all it was a great experience even with a four old boy all about looking at everything including the big fish in the tank. Thank you Jasper's for an easy and quick experience.

I tried to get them to do some work on our fifth wheel about some issues with slide seals showing…read morelite through all the person that answered the phone said they all have issues and that was that great help

We've bought 3 campers from Camping World…read more Camping world (CW) is a bigger box store so there are good & bad things to note. Their camper prices are extremely competitive (sometimes). Although the trade in offer was pretty low and I was only able to negotiate $500 extra. I will privately sell my campers in the future. It's best to do your own work/fixes on the smaller items. In a pinch or for bigger items like; slide outs, Fridges and AC's I hear CW Service is adequate. CW allegedly charges an hourly rate above $150 dollars an hour for service charges not covered under a warranty or service plan (per what the sales team told us based on what it cost to fix our new to us camper prior to purchase) Admittedly, C-19 & economic supply chain issues have caused significant disruptions in obtaining parts. CW accessories are often priced significantly higher than Amazon even with an elite membership so check those prices! CW Cedar Falls pre-delivery inspections are hit or miss & unless you do your own work & are mechanically inclined, I recommend taking a mechanic with you to do the inspection (new units often have just as many problems or more off the manufacturer lot as the used ones do). Unfortunately buying a camper is different than buying a car. Furthermore, things will break because when you pull a trailer it's like going through a hurricane & an earthquake at the same time. Our latest purchase was a 2021 Rockwood 5th wheel from Camping World & our experience was extremely disappointing. CW had our walkthrough scheduled at 9 am, somehow it was moved to 10 AM without us being notified. We inspected the camper & found a handful of minor issues & 1 major issue which was the super slide was not functional (hanging up on the inside wall frame). It took 4 CW techs (1 master & 3 certified in various camping mechanisms) 4 + hours to fix the super slide-out. We tested it thoroughly & are happy with how it's working now. Essentially, what should have been a 2 hour ordeal turned into an all day event due to failed processes & procedures. I did buy a used unit so I also bought the extended limited major mechanical insurance/service plan but only after I verified the deductible & that multiple other RV shops and mobile services cover my items. Furthermore, when we stopped on our way home the newly installed D ring on the slide out had migrated 5 inches towards the back of the bumper most likely because the clear silicone wasn't allowed to cure adequately. Luckily, it didn't rain & this was an easy fix. We felt the Sales manager Rob was disrespectful & unkind. We asked not to work with him after some snide comments (subjective & our emotion based opinion). Our salesman Patrick & the service department tech(s) & manager Eric (unsure of the dept.) were great. Shane in finance was fun to work with! We made sure corporate & local management knew about our recent experience. Local leadership gave us a $200 gift card for CW accessories which was a nice gesture but the aforementioned experience left a bad taste in our mouth. I feel like an informed buyer can get a good financial deal on a new and some used camper(s) at CW but you have to know how to safely navigate the process. Do your homework, all campers have issues off the manufacturers line. Pre delivery inspection processes are bound to miss things but it is really like going to the casino and pulling a one armed bandit. Also, some other camper retailers have a campground on site where you actually stay for a weekend and learn how to safely use your new rig (great for newbies). In closing I wouldn't let my friends or family buy from CW unless myself or a mechanic was there to assist inspecting said rig.... & we will probably never return. Good Luck! It's a big commitment but the memories made will last a lifetime. Lastly, if you see a 2017 Mallard M26 Vin # 5SFNB322XHE337836 they gave me a low trade in value & claimed it need $1K of work per Rob the Sales Manager. In my personal opinion I wouldn't pay much more than $16K for said unit even though it was well cared for.

We stopped in to get a few washers for our rv plumbing. They were happy to help, get us the right…read morewashers and even showed though newer now they were the correct, updated ones. We also got a new outdoor mat on sale! They were all helpful, polite and had a great sense of humor with us!!

Great place to do business. Trustworthy and honest. I will definitely recommend to friends and…read morefamily.

These Guys are Awesome, They have done several repairs to my Motorhome and keep giving great…read moreservice every time! Red is the Man and has been my go to for any issues. Keep it up guys!

I didn't buy anything but great service. Nice place and overall a good spot. Yelp is making me…read morewrite a minimum of 85 characters so yeah great place.

Service Department is terrible. Took my 2yr old Grand Design travel trailer with extended warranty…read morein for an electrical short causing fuses to blow. Was told they would need to do a diagnostic test to find electrical issue, not covered under warranty, (save your money on extended warranty) They ended up replacing battery and adding anew electric Jack, I wasn't having an issue with Jack but was told buttons were wearing out and cracking but was covered by warranty? I show up after a couple days and pick it up. There is no power to RV someone had left the battery disconnect on. I plugged it in to my truck and it had trailer lights but no power to inside. I was told that the 7 way plug or power cord to RV could be bad, They told me to take RV home and charge the battery and see if I still have no power. This made no sense! I paid $445 for a battery and an electrical diagnosis. Left will dead (new) and told my cord or truck outlet was bad? Got home charged battery still no power to inside!! Tried calling service Dept several times no answer I left a message requesting a phone call and got no call back. I left a review on their website and a couple days later they leave a voicemail that I did not see till after close. Just very disappointed in the service and follow up, will be getting service elsewhere. Never should have left or paid for a battery that was dead and possibly a bad outlet or cord in their parking lot. So that is on me! You would think a $200 plus fee for a so called diagnostic would have caught a bad cord.

Surprised by these reviews while reading before leaving mine. I was camping at Osborne Campground…read morewithout internet service and getting ready to leave when rear jacks would not retract. Went thru manual a couple of times trying to reset or manually retract and finally went to office and called Browns office. One of the techs quickly pulled up my RV and gave me something to try and reset the monitor. Went back and it worked perfectly. Could have sent a a tech and charged his knows what but taking a few minutes helping me research was above and beyond I thought. Thanks again!

Brown's has been in business for over 50 years! I trust them to take care of my vehicle from the…read moremoment I purchase it, for all of its preventative maintenance needs and to take care of it if I have an issue. The staff from RV to detail, parts to service, front office to body shop and leadership all truly care about you!

Horrible service department the lady that works there should be fired !!! She argued with me on the…read morephone about a water element for my water heater told me she cant help i waent home I was in town 2hours away from home I explained what it looked like and what element I had she didnt want to listen kept talking over me I just bought camper and was told everything worked but found out things did. Not went right over to sun and fun explained to them what I needed had it in 3 minutes again that lady needs fired ibwill never do business there sun and fun has me now !!!

We had an appointment to take a 2nd look at a Fifth wheel we were interested in. Drove an hour to…read moreget there and were told, when we walked in the door, that it was just sold!!! We decided to go to Camping World in Cedar Falls and left with a better Fifth Wheel. Will never recommend Ketelsen to anyone!!

We are in a motorhome in Amana Colonies and our LP pressure regulator failed which meant no hot…read morewater. We called Lasso E for the part and Penny found the replacement for our discontinued regulator. When we picked it up Russ took the time to explain how to adjust for the new part. Very impressed, recommend.

We are first time buyers of a camping trailer. Just doing our education right now, not ready to…read morebuy. We stopped by Lasso with the purpose of comparing Travel Trailer with 5th wheel and view some floor plans. 1st thing I was impressed with was a salesperson did NOT come running out to meet us. A nice young and friendly gal came out to casually meet us. She admitted she was not yet an expert and just chatted with us until Russ showed up. We told Russ our agenda and he was very low pressure. Even knowing he was not going to make a sale, he took the time to walk us around and educate us. We want to buy used so he told us of a couple units located 10 or so miles away. I remember what Russ said that really impressed me. "I would love to sell you one but if not, I hope you learned from me what you needed to know." Thanks Russ. We may be back. We will only buy from someone we like. And we like you!