Kaily's is an enigma. I have to agree with other reviewers, that the initial communication is very…read moregood. We had the guys come out, review our tree removal needs, and give us a firm quote right there on the spot. Thereafter, scheduling was pretty easy too. They showed up when they said they were going to and started working immediately. From there, things went a bit wonky. They told us our job would be a one-day job. It turned into 3 days. Each day, the entire crew would just pack up and be gone, leaving each time and not communicating when, or even if, they'd be back to finish. Halfway through day-2, they moved our neighbors stuff around in their yard without their or our permission (didn't even talk to us about it). On top of that, they also messed up part of that same neighbor's yard dealing with the tree on that side of the job. The ground/grass there is pretty well destroyed, and they did not have permission to be on the neighbor's property. While expected, as we had some YUGE trees that needed to be removed (80-90 footers), our yard is completely destroyed. They did do a good job protecting our irrigation heads all throughout the yard though, even those right below where the huge trees fell. By the time they left for the 2nd day, still unfinished and not telling us when/if they'd be back, we were a bit exasperated. When we asked what was going on with the final piece of the job, the stump grinding, they said they didn't know and that it was a different team that came out and did that, and they had their own/different schedule and we'd just be worked in when they were available. Several days later, the stump grinding team showed up unannounced. They went to work on the stumps immediately, but left GIANT piles of sawdust in the yard where the stumps were ground. We weren't expecting that and calls/texts sent asking about it were not returned... finally they just sent us an invoice via email and we never heard anything else from them. We just paid the bill to be done with the job, but don't necessarily feel like we received everything we paid for in totality. Overall, they did the job, the trees and stumps are gone, and they didn't break anything that needed to be repaired, but we now have some additional work to the grounds (including our neighbors) that has to be done as a result.

Kaily's tree service did a fantastic job removing two huge trees in our backyard that we're hanging…read moreover our roof. They had an excellent rates and once the job was scheduled they showed up and worked until the truck was full and they had to come back another day. The only issue I had was communication in getting the service scheduled. We had them come out and do the estimate super quickly. However getting a hold of them to get the work scheduled took multiple back and forths of text messages. Overall we are extremely pleased with the service they did; just make sure that when you get the estimate you are willing to schedule that day.

They are the best! Especially Cabot Cameron, who knows virtually everything about trees and bushes…read more I would hire them again in a moment.

I would rate this company a negative if I could. I had a tree on the smaller side removed beside a…read morepavered sidewalk. The morons cut up the trunk pieces with a saw in my landscape beds. They cut through both my landscape lighting wires and irrigation lines costing me over $1,000 to fix!!!! Furious!!!

Quality, exceptional, came to view problems and came 2 days later. I highly recommend this tree…read moreservice

Needed a tree removed. Very responsive with an estimate and providing the service. Left the yard…read morein great shape. Price was very fair. Also gave some good advice on other trees. Highly recommend.

Quality Tree Surgery was such a joy to work with. They provided quick responses, came out in a…read moretimely manner, and completed the job at a reasonable rate. Thank you, Quality Tree Surgery, for sharing your time & talents! Will definitely use you again if needed!

We had ten trees dead from the Christmas freeze two years ago. We got a response the next day from…read moreour query. They are prompt. They projected three to four weeks but were able to do the job in about a week from when we reached out. When they showed up they had an 80 foot cherry picker, full crew of men with safety equipment, a huge grinding/mulching machine and a couple of trucks to haul off the felled trees. Quality arrived fully over prepared for the job at hand and on time. They left the yard with zero debris! It is beautiful. FIVE STARS!!!!!

I saw this guys truck on the Highway and called him to give me an estimate on tree removal and…read morebranches after the last Nashville Ice storm. He was there in 20 minutes. Gave me a reasonable estimate and had his crew there within three days. Excellent guys, informative and professional, top notch service and very dependable! Will use again.

Great set of guys! I needed a stump removed and they came out the same day. I highly recommend this…read morecompany.

Messaged Wes to prune a tree that was having some issues and had overgrown. He came out the same…read moreday at 7pm and diagnosed that the tree was too far gone and likely couldn't be saved. The following morning he removed it for half the price of the other two quotes I had gotten. 24 hours from first message, to in-person quote, to removal at a great price. Now that's service. And Wes is a super nice and professional guy to boot. I couldn't recommend him more.

Best tree service i've had since I've been in Tennessee ( 11 years) I live in Franklin and posted…read moreon Facebook looking for someone who specialized in ornamental pruning for overgrown trees, and he personally responded to me super fast, came out and gave me a quote within two days and two days later, the work was started. Best response time ever and the work on my crêpe myrtles and Japanese maples by Dustin is meticulous! I had several trees limbed up as well. No lawn damage, I can see my house again, my trees are healthy and I'm so happy! Very reasonably priced. If you need Tree work done you need to call Wes!

Fantastic! HUGE beloved, inaccessible, 80+ yo oak with extensive internal rot. Required huge crane…read morefor over top of house removal. Skillfully, carefully sectioned and removed by crane & dangling arborists. Massive crane had been carefully placed on re-enforcement pad to protect driveway. Skillful work of art. 5AM -5PM H Gen TN

GREAT! service, great price and execution. Harrison came to my house on time, gave me a quote and…read morethey were here the next day taking down 7 large trees and being careful about my property. A+ five star service and they will be my go to for anything I do in the future.

We had several large trees B&B removed including the stumps. They did a complete job including…read morecleanup for a very good price. We hope to use them again.

I live in the Lakeridge neighborhood in Donelson. These clowns were out here this week working on…read morea house in my subdivision. One of their workers in a silver or gold Silverado decided to come flying into the neighborhood going about 50mpg and almost hit me when I was walking my dog. Moreover, they left wood chips all over the road. How much more unprofessional can you get?