If I could give 0 stars, it would be more representative of my experience. I went into the store because my aunt needed a rug cleaned after her pet passed away. I explained that the pet had soiled the rug. I was quoted a price of approximately $180 something. I was told they could pick up and deliver the rugs, but that if any furniture had to be moved, there would be an additional charge...I think around $80 dollars. I went back to her apartment, rolled up the rug and put it in a closet. I also took a photo of the label on the back of the rug. I went back to the store to show them the photo with the dimensions along with a description of the rug description. Barry told me the cost of submersion cleaning based on the information I had given him on the photo would be approximately $180. My aunt has Alzheimers Disease and is assisted living, and I was afraid she might not remember where the rug was located. I told him exactly where the rug was located in the apartment. I returned to NY where I live thinking we had a clear agreement. When the guys came to get the rug, They passed by the closet where the rug was located and went straight back to her bedroom. They took a rug that was under her bed, which obviously required them to move the furniture, but they left the rug that I wanted cleaned in the closet. When I heard what had happened from a friend, I immediately called Barry. He said they would go back to get the rug, but I would have to pay the fee for furniture being moved. I made my case, that it was their fault the crew picked up the wrong rug. I asked what they would charge to also clean the smaller rug from the bedroom. He quoted me $50 something, so I told them to go ahead and clean both rugs since they had them, and I would split the moving fee, which he agreed to. I was told it would take approximately two weeks. Almost 8 weeks later they called to tell me the rugs were finally ready. When I asked about the final charge, it was substantially higher that the price I was originally quoted. My big mistake was leaving the store without the quoted price in writing. I tried explaining that I had been a much lower quote of approximately $290 for both rugs, and now they said it would be $420. He resorted to making excuses about how it must have been due to the size of the rug (which they saw on the label beforehand and the fact that it was wool instead of synthetic...also on the label). Then he became more aggressive and told me that since the pandemic, he has had to deal with so many nasty customers. I assured him my complaints have nothing to do with the pandemic, but rather on the fact that I was quoted a lower price and then charged significantly more. He again said he's been in business for 50 something years. Again, all and good, but that has nothing to do with my situation. I would never deal with this store again, and I would warn anyone who does to be sure to get everything in writing! read more

Billie S. I have had Mr. Martinous clean rugs for me for over 20 years and I have been completely satisfied with everything he has done. He cleaned a rug for my place of worship, an 11 x 14 which was trafficked by hundreds of feet, sometimes seven days a week, annually for us for about 15 years and kept it in perfect condition. He cleaned other rugs for me and they were clean and shaped as good as new when I got them back. Recently my four-year-old grandson threw up on a brand-new looped rug,it was difficult to clean to say the least. Mr. Martinous was very happy that he was able to restore it to new condition. Mr. Martinous is a gentleman who is and has been very interested in doing his job well and pleasing his customers . read more

I own a small business and truly appreciate great customer service. I got it from Martinous Oriental Rug Company. I ordered an 8x10 Harounian oriental rug from Martinous and received it via UPS the other day. In a phrase, we couldn't be more pleased. The rug is beautiful and the owner, David Martinous and his team rendered world class customer service. The manufacturer had a slight production delay, and David's communication of the delay, and when I would receive the rug was spot on. The rug is exactly as described and the transaction was extremely smooth. I will be using Martinous in the future and recommend this business without reservation. Thank you! read more

This is the worst place to spend a rip off amount of 500 only to receive a 1600 dollar carpet in worse shape then when you dropped it off. NEVER USE THIS BUSINESS FOR ANYTHING YOU ACTUALLY WANT CLEANED. Only thing it seems that was done to the carpet was that it was left to hang somewhere to air out. Highly displeased at the quality of supposed work. WORST PLACE EVER. NOT A REPUTABLE BUSINESS THAT I WOULD ALLOW TO EVEN CLEAN MY DOG. Was told that the odor would be 100% gone.....not even close to true.....possiblity the stains wouldn't be completely gone......worse then when it was dropped off......was not informed that whatever "treatment" was done would fray the edges of the carpet to where it looks worn out and horribly used. Website said that they would trim the edges of the carpet should the need arise....wasn't done at all. Was told bring it back to get it done. Carpet was rolled up and handed off instead being allowed to inspect the work before paying. This carpet is not placed in a high or even moderate traffic area. Took it in for pet stains and got a carpet that looks like it may be worth 25 dollars at this point. Did I mention I found this place to be the worst place ever for workmanship and quality. Super highly seriously disappointed and very upset over what I had to pay for such a terrible job. I would never recommend this place for even a small cheap carpet. read more