Honest and smart auto repair! I am a woman who has been through the ringer with mechanics. I have…read moreserious trust issues at this point. The gentlemmen at Pine Brook have been so fair and straightforward I will never go to another mechanic. Not only have they saved me money, I can always get an appointment with them quickly, their repairs are compleated in a timely manner and they communicate with me before they do any work. I have a renewed faith in mechanics because of these guys and I feel safe sending my kids here to get their cars serviced.

I bought a vehicle from Key Ford of Exeter. I thought I got a good deal until I got home and looked…read moreover the paperwork. I had my special needs son with me and while I was distracted, papers were put in front of me to sign. 3 of the papers were for 1) warranty 2)appearance protect 3) tire and wheel protect. I told the finance person that I didn't want anything that didn't come with the vehicle. Unknown to me, I ended up signing for them. This was done at closing on a Saturday. I emailed the finance guy and the salesman as soon as I got home and looked over the paperwork. I told them both that I never wanted them. On Monday morning I was told that the loan went through and the only thing they could do was refund my money for them. The money was never refunded. I plan on contacting the Better Business Bureau. I have emails and texts to back this up.

Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge…read morelight came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!!

Great Shop, honest people. I was told I needed a new bumper for my car and it couldn't be touched…read moreup because it was rusting, and they touched it up, painted it and made it look like new.

Very fast doing vehicle pickup and repairs would recommend to anyone needing any type of vehicle…read morework done

So I blew out a tire after hitting the mother of all potholes while travelling on 84W in Lackawanna…read moreCounty, and Stanley's Garage saved the day, safely towing my car to the nearest dealer in Wilkes Barre, PA. The service was friendly, professional, and timely. Many thanks to Stanley's Garage!

My husband and I had been having a few minor problems with our old 2002 Honda Accord for a while…read morebut, when we went to trade it in, the dealer would only give us $1,000 because the "check engine light" was on. Seriously? Well, we thought it might be the transmission because we had been experiencing some "slipping", so we tried to find one of those big-name places to take a look for us. The Aamco that showed up here on Yelp was not where the address said it was (of course) so we looked again and found Mistech in a Google search. I called to make sure they were actually there and told the gentleman on the phone what had happened. I asked if he had time to take a look and do a diagnostic. He said sure, bring it around 1:00. We showed up and the worker (Jay, I think) came over and plugged his computer into the car. A code came up that said it was the O2 sensor. Now, I had brought this car to "my guy" about three times in regards to the problem with the slipping and the light and he kept telling me it was damp wires. -__- Not only did Jay tell us what it was, he showed us the codes and then proceeded to tell us we could probably fix it ourselves. When I asked how much for the diagnostic, he said, "Nothing." We went to an Advanced Auto Parts store and got the part for $75. My husband replaced it in about five minutes and the light went off and the car suddenly runs like it did when I first got it. Mistech was honest, friendly, and helpful (said we could call later and come back if need be) all for nothing for people who didn't even live in the area! If we EVER have a real problem with our transmission, we will CERTAINLY go back!!!

Worst place I've ever brought my car I specifically called talk to Joe and told him how much would…read morea whole new transmission be worse case scenario he said $3,000 I said the car is worth $3,000 he said its probably a torque converter it would be 850 installed they told me they would do a free estimate ended up taking my transmission out they wanted 2500 to rebuild it I told him I didn't have it but maybe in the summer when I work more I'll get it done told me they were going to put it back together when I got there it wasn't put back together he was in the backseat staining my carpets then you told me you want it 250 plus $50 a day storage just for taking transmission out winning never have my permission to take it out it ran when I brought there I pay the 250 now I have a vehicle with the transmission in the backseat thanks a lot mistech transmission

Everything was amazing the price if I told you you'd say no way but yes 40 less than other shops. I…read morerequested a technician go through it Mike came out who owns the place grease on his face hands swollen but got right on it. Went through the whole Jeep told me we needed a tranny put in it or Rebuilt. We got his rebuilt tranny in and done within four days. He test drove it for about a day and a half gave me an amazing warranty and the Jeep still runs good till this day if we could just get the heater core fixed somewhere that would be awesome. He also checked out another jeep I brought in that my sister purchased at community group Auto those nine speed transmissions are shit. About Jeep and place I got it Stay away Don't buy a 15 Jeep Cherokee limited but especially DONT BUY ANYTHING at that Community Group auto LLC on North South Road. Dishonest, back stabbing, blames customers for the stuff that brakes. I can go on but I WILL NOT LET HIM TURN ME BACK INTO SOMETHING HE CAN'T STOP!!!!! Useless info 1) Friends in low places is a great song... I have many. 2) I stay away from the bars and flashing money around I don't need to compensate for nothing! (Like car salesman) 3) All it takes is one drink one puff of your homeboy or homegirls wax-thc-weed whatever and somebody stops and you don't see them oops now we got big medical bills pains oh boy So PEOPLE DON'T DRINK AND DRIVE stay ALIVE with FAMILY!

I usually hate dealing with automotive shops because I don't know too much about cars and often…read morefeel taken advantage of. I figured I would have to pay at least $1,000 or more to get my transmission fixed but after bringing my car to the gentlemen at this shop it turned out to be just a minor problem and was fixed within the same day at a much cheaper price than I thought.

Made an appointment to get my exhaust fixed. Within 10 minutes it was diagnosed…read more Fixed within an hour. Great service Friendly Reasonably priced. Highly recommended.

Needed a muffler repair. Made a appointment for a quote I was shown the exact problem that needed…read moreto be replaced. They were quick, respectful and very cost effective. Would recommend to anyone and go back myself in the future!!

After in past years having my cars repaired at other body shops with long waits, sometimes weeks,…read more when my car was at those shops for body work, poor work done etc., it is an absolutely wonderful experien ce have my car repaired at Bob Theil's auto body shop. I have had my recent accident induced car body damages repaired at "Theil's"...with excellent results! BOB is very precise,thorough and beyond fair with his estimates.... Before dealing with Bob, I had my car body repaired at an auto body shop in Carbondale...a few weeks post repairs a clear covering over the paint started to bubble and peel... Thinking maybe there was a recall issue with my Honda Civic's paint ,I went to Burne Honda ,where I purchased my car..The service manager kindly looked at what was happening to the paint called Bob Theil and asked him to diagnose what .might have been the cause... Bob said yes and for me to go right over for him to evaluate my car's paint issues.... Bob evaluated what he saw and diagnosed a faulty prep job done on my cat before it was painted...So it was not a factory issue..... Bob did this favor for Burne Honda ( and ultimately me,) and did not charge for this.! Also the shop is immaculate , my car was done in such a timely manner,and looks GORGEOUS! THANKYOU so much , BOB,son Bob and other employees Linda Helene Burns

I was in town just for a few days and happen to park to closely to a curb and it detached the under…read morecarriage in front of my car.. it was dragging along the street so I needed it fixed quickly and when I searched for places, most were already closed, but Bob Thiel's told me to stop by and they'll take a look. He fixed it quickly. They were very nice and definitely made Scranton a positive experience so far.