I've been dealing with The Guitar Factory since they were in a small shop across from Southgate…read morePlaza. Started with a guitar case and lead to multiple guitars, a few amps and effects and tons of strings from them. Always warm, friendly. Upfront with everything and very professional. Rock on!!

I've made two purchases from this shop, and I have received zero guitars from this shop. The first…read moreorder was canceled and refunded by the shop about 16 hours after the order. They blamed it on a "glitch" that was causing stock to be displayed incorrectly on Reverb. However, upon checking the store website the next day and several days after, the same pre-owned instrument remained available for purchase at a higher price on their own website. About a month later I decided to give Reverb sellers another shot when my local market was coming up dry for a budget Jaguar. I accepted a seller offer on one of them because I liked the price and color. Unfortunately, I took the offer before I noticed the seller was The Guitar Factory--the culprit behind my previous abandonment of Reverb. It has yet to be packed, and it was supposed to be shipped 3 days ago. I messaged them 4 days ago to inquire about the shipping timeline and was assured it was "in the queue to be shipped and will go out in the next 24 hours." Or so Matt said. Spoiler alert: that did not happen. I've received no communication about the delay or about any expected timeline. I can tell no shipping label has even been initiated for my home address at this point, and I am having to escalate a dispute with Reverb yet again. This shop might be the most amazing brick and mortar store on the planet. I don't know. But if you're trying to purchase from them online in any fashion, buyer beware. It doesn't get any worse than The Guitar Factory in my experience. Avoid at all costs.

Nice folks and good sales. Bought a new ukulele from them today. Hope to come back againread more

I've traveled the world and this is my favorite guitar shop! They are so down to earth and really…read morewant to spread the love of music. There are always unique gems here and the instrument prices are great. I have purchased most of my guitars here. Buzzo is very helpful!

It's a real, old school music store. Lessons and rentals seem fairly priced. The owner and his wife…read morerun the business there for the past 30 years.

Had a small repair. Figured I'd have to leave it, but it was fixed immediately, and at a very…read morereasonable price. Great place to do business!

Music, Vapes and hospitality. How can you go wrong? Jams' music section is comprised of a very…read morelarge selection of electric and acoustic guitars, bass guitars, drum sets and accessories, and all sorts of amplifiers and speaker systems. On top of that, Jams also offers a vapor section! Loads of vape mods, tanks and RDAs, juice flavour and accessories. Jams also offers their own juice line made locally. I should also add that the owner (Bob) and his daughter (Alyssa) are very nice, hospitable people that you can talk to for hours on end. Friendly environment, convenient location, and an all around great store. Being a caper and a musician, this store is basically a second home. Highly recommend checking it out!

This is by far the most reliable music store. The owner and his daughter are awesome! They…read moreliterally have everything you want and if its not in stock they will get it for you. I bought a vintage guitar and many other things over the years, my children have taken lessons there as well. They have a stellar staff of experienced musicians.

From the owner: Our store lives on the motto once you're here you're family. At Music Exchange you can get the best…read moreservice and experience from professional musicians. Whether a beginner or pro, Music Exchange can give you the best advice on how to get the most out of your musical journey. Buy your musical equipment here and see how your sales experience is only part of what we have to offer.

After searching for a year and a half for the perfect PRS, I found it on their website. I requested…read moreadditional photos which they immediately provided. The guitar arrived in fantastic condition and it's the first guitar I've ever received that had been set up properly. I can't say enough about them and their exceptional customer service. Kudos to Ish Guitars.

I've been a guitar player for 45 years and my oldest guitar is 27. I took it in to see if it needed…read morenew frets, or at the very least the frets dressed. The tech said that it looks like it has another few years in it before that needs to happen. So, instead of trying to upsell me, he said all it needs is a tune up. I just saved a few hundred dollars. Plus, the shop is quiet, and there are no metal guitarists showing off their shredding skills. It more of a showroom with a no pressure salesman ready to help as needed. Call to make an appointment.