I've made two purchases from this shop, and I have received zero guitars from this shop. The first…read moreorder was canceled and refunded by the shop about 16 hours after the order. They blamed it on a "glitch" that was causing stock to be displayed incorrectly on Reverb. However, upon checking the store website the next day and several days after, the same pre-owned instrument remained available for purchase at a higher price on their own website. About a month later I decided to give Reverb sellers another shot when my local market was coming up dry for a budget Jaguar. I accepted a seller offer on one of them because I liked the price and color. Unfortunately, I took the offer before I noticed the seller was The Guitar Factory--the culprit behind my previous abandonment of Reverb. It has yet to be packed, and it was supposed to be shipped 3 days ago. I messaged them 4 days ago to inquire about the shipping timeline and was assured it was "in the queue to be shipped and will go out in the next 24 hours." Or so Matt said. Spoiler alert: that did not happen. I've received no communication about the delay or about any expected timeline. I can tell no shipping label has even been initiated for my home address at this point, and I am having to escalate a dispute with Reverb yet again. This shop might be the most amazing brick and mortar store on the planet. I don't know. But if you're trying to purchase from them online in any fashion, buyer beware. It doesn't get any worse than The Guitar Factory in my experience. Avoid at all costs.

Matt and Jay at Guitar Factory are amazing with follow up, pricing and overall customer…read moresatisfaction. Highly recommend dealing directly with them for world class service if you need a guitar! Richard J.

This is by far the most reliable music store. The owner and his daughter are awesome! They…read moreliterally have everything you want and if its not in stock they will get it for you. I bought a vintage guitar and many other things over the years, my children have taken lessons there as well. They have a stellar staff of experienced musicians.

From the owner: Our store lives on the motto once you're here you're family. At Music Exchange you can get the best…read moreservice and experience from professional musicians. Whether a beginner or pro, Music Exchange can give you the best advice on how to get the most out of your musical journey. Buy your musical equipment here and see how your sales experience is only part of what we have to offer.

Miranda is amazing!!!! Truly a GOD send. Thank you for your help in finding a guitar for my…read moregrandaughter!

I didn't know this place was here! So, it's a hidden gem to me. Very knowledgable and helpful in…read morelooking for sheet music, though it is definitely catered towards NYSSMA work. If you are looking to browse, it's difficult to find things. You should know what you want before you head in or be okay taking the long way to browse. I can't stress that the staff was super helpful and knowledgable. Great work!

Our daughter has been taking guitar lessons here for over 6 years now, wow it doesn't seem like…read morethat long but it is. She has had an awesome guitar teacher who has always collaborated with her on what songs she would like to figure out and learn. We have nothing but praise for the staff at Performing Arts. They offer so many lessons, from guitar, piano, drums, and vocal lessons. They have extra things like rock band that the kids can be a part of also. But they don't only offer lessons to children they offer lessons to adults too! They just started a new program for little ones from 2-6 also called Musiking which is an introduction to music for children. If your looking for lessons you need to check out Performing Arts!

My daughter takes vocal and piano lessons at Performing Arts. She started in December and loves…read moregoing. She may sign up for Rock Band 101 in a couple months. The whole family came to her first recital last week and we're so proud of her. Staff is kind. The facility is colorful and clean. They have a stage and main performance area surrounded by class rooms. I was considering taking some guitar lessons myself, but will probably not perform for a while.

It's a real, old school music store. Lessons and rentals seem fairly priced. The owner and his wife…read morerun the business there for the past 30 years.

Had a small repair. Figured I'd have to leave it, but it was fixed immediately, and at a very…read morereasonable price. Great place to do business!

Walk in and only one other customer who is being taken care of by the normal sales person. I wanted…read moreto check out their active speakers that they have. This Guitar Center doesn't have much of a selection beyond the Harbinger, JBL and Yamaha at this locaction. I was hoping they had some Adam monitors. I never got the opportunity to hear any because the dweeb behind the counter was more interested in avoiding anyone than the masked idiot was interested in helping anyone. I walked by him several times thinking I'd get asked if I needed any help, but to no avail. He seemed more intent on avoiding any contact. I might give the West Seneca store a try, Cheektowaga location is a definite bust if you're looking for someone to help you. especially if the bearded good salesman is busy helping someone else.

I have brought in three high value guitars to sell as I'm downsizing and the rude staff said they…read morecan't take it. my guitars are professionally set up and your "expert" said it needs a setup. Maybe hire staff who know what they are doing.

Had a fantastic experience at Twin Village Music! I'm relearning an instrument and didn't want to…read morefeel dumb because I haven't played in 20 years. The staff at this store, especially Ken, made me feel right at home. He recommended exactly what I needed to get going. I saved some money because of the recommendations and felt super confident in my purchase of some supplies and a book. I've been able to play clarinet again and really enjoy it already. I'll be back!

Twin Village Music is a great music store. They have highly qualified employees to help with all…read moreyour musical needs. If you're looking for an item and they don't have it, they will source it for you. They repair all kinds of instruments. The technicians available to repair your instrument are very good. I've taken my flute many times and I am never worried - I've never had a problem and the repairs have been perfect. They have a great selection of accessories and also provide lessons for a variety of instruments.