I had the worst service experience at Al Packer Ford West. I tried calling the service manager Mark Mcewen but no answer and no call back. Go anyplace else but here. The manager got back with me and rectified the situation. I will give Al Packer Ford West another shot. read more

Al Packer Ford does not even deserve one star. My first bad experience was back in 2019. I had to drop my car off for service and when I went to pick it up they completely ignored me while I stood there but took care of every man that showed up. I was so disgusted! I tried to give them another chance today when I made an appointment for my car for service and they made the appointment and then they canceled it via email this afternoon but no one reached out and called me to tell me why. I called and asked and they didn't have a reason. My husband called and asked and they said the tech wasn't available. And then The same person I spoke with and made the appointment called me and asked what kind of service appointment I needed so she could figure out why it was canceled. I told her what I needed and who she designated me to and she said that person wasn't even at the Southern Boulevard location. I explain to her that she's the one that made the appointment and I told her I wanted to location at Southern Boulevard and she responded that's not where that person was located. I told her not to worry I already made an appointment with another Ford dealership in Delray and I would no longer require our packer Ford's services. Will Never buy or have my car serviced at this dealership! read more

If I could get away with giving this place no stars I would. The quick lane manager Dillon Sucher is rude, unprofessional, and completely unqualified for his position. I had work done at ford a few months ago and Dillon left my keys on the check out counter completely unattended to. He flipped out on me when he got back when I asked him why my keys were unattended to. I decided to give the place another chance a few months later. I went in this morning for oil change and tire rotation and was refused a tire rotation because he didn't want to scratch my rims. Aren't you guys a mechanic spot ?? I asked to speak with his boss bill rittenhauer and was told they didn't know how to do a tire rotation. He then told me to go fuck my self and leave his shop before he called 911. Can some one for the life of me please explain how these crooks and con artists are still in business. Consumer beware go to this location at your own Demise. read more

Don't come here, period! Service sucks. I sat in there waiting room for an hour and a half for an oil change. Air was only after I inquired about my car that they tell me that it will be another hour and a half. There original estimate was 1 hour. How do they stay in business? When I complained, I got the oh well sorry. This has not been the first time. They need to change the name of this place to Al Pack it Up Your Ass Ford. read more

Their website shows 5 Broncos in stock. Scheduled test drive via chat for next day. Got there one car but couldn't drive it was told others were prepurchased and posted by Ford. Not for sale. What liars to post something you do not have. Will tell all to avoid them. read more

I decided not to listen to all the negative reviews that I have read regarding Al Packer Ford Lincoln in West Palm Beach. So my wife and I drove one hour to check them out with an open mind in the hopes of buying a new Lincoln Nautilus. What a mistake, save your time. The negative reviews are too generous. It pains me to have to leave a one star rating. I have never encountered such a rude and disinterested salesman in any business in my 65 years. But if you have the time to waste, check them out but please remember this review when you drive away shaking you head. read more

Mark, Your apology is not accepted, nor do I believe it was an apology. I hope when my reviews are read, consumers can see how unprofessional you and your company really are. I promise I will never step a foot into your dealership again and hope this review will heed warning to others Good day Ben read more

The service here has gotten much better. I brought my second car in bad it was taken care of.

I guess I have to give one star to get this to even post. I'd prefer to do a negative 5 stars. I had a deal made. Against my better judgment I filled out a credit app, with the verbally agreed upon condition that it NOT be farmed out to multiple banks - only to Ford Credit, and then ONLY if my credit score reflected my recent attempts to bring said score up. Score wasn't up yet, so we agreed to give it a week or two. I am now getting daily credit denials from banks ... which is further damaging my attempt to bring the score up. And that was even after a bullshit call scheme to try to get me to move on the deal faster. I buy a lot of cars and trucks and thought I'd give them a chance ... never again. I'll never step foot on their lot again, and highly recommend no one else does either. read more

Poor sales follow up, unwillingness to work with pricing, refusal to integrate new requests on model and equipment as time went by. Not a dealership to work with if you have a special needs child. Very disappointed and sorry we wasted our time with the sales person and this dealership. read more

Wow, service staff disorganized and didn't seem to care. All I needed was a replacement key fob. The Quick Service counter guy sent me to the service bay staff the guy sitting at a counter in the service bay sent me to Parts. Part guy sent me back to the guy in the service bay. When I told the guy who sent me to Parts, he said (in a "I can't be bothered tone") to see a service attendant. If they don't know (or care) about a simple key fob, how can I trust them with a real service issue? I left. Life is too short to deal with folks who just don't care. read more

Several visits to service my Ford Explorer at Al Packer Ford have left me unimpressed. Forget making a on line appointment - as the time selected is not honored. I got a call at 130 p.m. about a 8 am appointment -- they just started looking for my wheel lock nut...so they didn't touch my car until 130! When they did finally compete and deliver my car, it was pouring...pouring! Instead of delivering the car under cover, it was left running out in the rain for me to claim....really? Little things but not what I expect. read more

The worst service department ever. So much so that I am going to leave the Ford brand and even worse both locations are just as terrible, costly, waste your time and are dishonest. read more

I rarely write reviews on any place but maybe this will be helpful for someone. I brought my Chevy sonic in for bodywork. It was not done all the way correctly the first time but after looks fine on the outside but the inside had horrible issues wrong that I've never had before. I reached out to the service department and they transfer me to every single department but there's and I really needed my car worked on. I told them that my car has been at their shop for a while and that I didn't wanna wait a month again for the service. When I was on the phone with someone from service the call ended and it was difficult getting A hold of the person again. To this day they never called me. I brought my car into another place and told me that it's not worth getting my car fixed so I had to buy a whole new car two days ago. I don't understand why alpacker just didn't fix my car when it was under insurance the first time instead of waiting four months to get everything fixed. This could totally be two different issues but personally feel like they did not inspect my car because it was really bad driving home after my car has left their shop. On top of me telling them what the issues was. read more

Had a great experience with their service department. Had my car back within 3 hours and their friendliness and understanding of my negative experience at Mullinax Ford turned my day around. Thank you! read more

I was actually shocked to experience a simple and painless car transaction here. Glenn Dunn helped me pick out a used vehicle in my price range. He did not pressure me once to go into something I cannot afford. I cannot believe there's a dealership that actually has customer service! Stay away from stealerships like Braman that straight lie to your face and give these guys a chance. read more

PSA...Make sure if you take you car to Al packer ford west for any work you take photos of the car before they take possession! I took my BRAND new car there Saturday to have the brake controller installed and after receiving a call they couldn't do after having it for over 4 hours, I came back to get my car and my dash board is completely damaged and scratched up, grease all over my rear view mirror and parts of the console on the seats...only to be told multiple lies starting off with the guy was never in my car to they don't care that they are not responsible and how do they know it didn't come in like that, and it's not fair for them to have to replace the whole thing !!! Then speaking with the general manger of all al packers today he told me no way did his store do anything wrong and I must have bought the car that way and never noticed it after speaking with his service manager and hearing what happened because he has worked for him for years! they are all shady and you will be stuck with fixing there mistakes like I am save your self the headache and go elsewhere. read more

Bought a car, with most of the legwork and paperwork done online. They were very professional and easy to deal with. I'd definitely buy my next car there. read more

Just had a great buying experience with Don Patel. I wasn't planning on buying but with such an amazing offer and the knowledge Don had on every truck we looked at, I am the proud owner of a 2020 F250! Would highly recommend for your next buying experience. read more

The customer service of their service department is horrible. The last two times I went there for routine maintenance they were extremely rude and unprofessional. Not only will I take my car to Wayne Ackers for all my maintenance and warranty work but this will be the last Ford I drive. After 25 years of owning Ford vehicles I'm fed up with their utter lack of customer care and will purchase GM or foreign cars from now on. read more

ZEROOOOOO STARS!! service department?? NOT!!!!!!DON'T WASTE YOUR TIME!!!!!! Brought my car here for an "extension of warranty" dropped my vehicle off for the APPOINTMENT that was scheduled at 8:30 by GUS (rude customer service) after repeated phone calls, just to check on the status..... nothing. Next day 1:45 call after call with voicemails ..... NOTHING .... drive down to the dealer only for them to tell me my car hasn't even been looked at and Gus is at LUNCH..... never again!!! read more

I bought my 2011 F-250 new in 2011 from Al Packer west and the vehicle was always serviced at the dealership, mostly normal service. They replaced the EGR valve a couple times but thats about it. The buying experience was good and the general service for a while was good but seemed to continually drop off. At 80,403 miles the diesel engine blew, I know a mechanic for Ford (Doesn't live in Florida or thats where it would have gone) who told me that they have a service bulletin on those engines and that this has been a problem, he told me exactly what the cause was going to be. I spoke to the service advisor when I towed it in told him what I thought or was told was wrong with it, he stated they would see but the truck was 4 months over but 20K under the 5 year 100k warranty. They conveniently did not have the service record's, I had to send them to them. Ford and the dealership refused to cover the motor so I had to pay almost 12K to put a new motor in the truck which took over 2 months. The truck has been back 4 times since then and still does not run right. They are telling me the EGR is bad, they stated that's my issue as that has nothing to do with the motor they worked on. Then I had to buy two new batteries that were dead when I got it back. I don't understand how neither of those things were a problem when it was dropped off and now after 2 months and 12k its my problem to deal with. The batteries that were in the truck were only a year old, bought from Ford with a 3 year full replacement warranty on them. but since I did not have the receipt for those they couldn't find that a transaction in the system either. How convenient. This has to be the absolute worst dealership out there, not to mention I am truly disappointed in Ford itself for not standing behind its products. Lost customer for life!! read more

Hi... here I am visiting loved ones in West Palm Beach when their brand new Lincoln breaks down. Not only does the car stop performing but when it does again it's making a creepy noise and then the windshield wipers stop working as the rain pours down rapidly on the car. My friend videoed the entire thing. She then explained that the car has been in service off and on since they purchased it 16 months ago (Can you say- Lemon Law?). The quality of service from the dealership is below poor. So my friend called Lincoln and the Service guy named: Joe told her to bring the car in and she could get a loaner. Well we brought the car to the dealership, there wasn't a loaner and we were dropped off at Enterprise. Upon entering Enterprise we're told that they need a credit card. Mind you, Joe at Lincoln told my friend that they'd "taken care of". So then we are told by Enterprise that they're closing and basically we've got to go. Yea, things only got worse from here. Eventually, we're stranded and Joe comes back to get us from Enterprise and is in my observation faux apologetic. There's no real urgency or care from this dealership or its workers. This is evidenced by the literal circles we experienced asking to speak with an Al Packer Manager or even get a phone number to Lincoln. Do not waste your time trying to support this business!! read more

Took car in for oil change got home noticed damage to car on front fender They tried to cover it up with touch up paint. STAY AWAY.

FORD MOTOR COMPANY Customer relationship center. PO Box 6248 Dearborn, MI. 48126 On 3/28/2018 l went to Al Packer Ford West, Royal Palm Beach Florida, to look for a new vehicle, I was looking for a F250 lariat. The salesman found a F250 XLT and said they could put leather in it to make it a lariat. I explained to the salesman, and the finance manager that I only wanted one inquiry on my credit report from Ford no others. They said there would only be one. This was not true, (they Lied) I got a hard inquiry on my credit report from Al Packer Ford, and one from Ford credit. This was a total blatant lie!! I was told my truck would not be ready for delivery until Friday 3/30/2018 my salesman personally texted me and told me my truck would be ready Friday afternoon. At The time of purchasing it there was 4 miles on the truck. When I came to pick the truck up my salesman was not present for delivery, (bad service) I was given the keys by someone I did not know, and he did not explain any of the accessories on my truck, and the truck had 135 miles on it, (again bad service). I drove my truck home and was very disappointed in it, This is not what I expected. That afternoon Ford customer service was called and it was explained to me that the deal has not been "funded" and the dealer should have no problem with me returning The truck and getting my trade-in back or getting something different. Saturday morning as soon as Al Packer Ford West opened up I was there, my salesman was not working so I talked with the sales manager, told him that I was disappointed in the truck at this point he turned around to somebody at the desk and asked if my contract was already done, they replied yes (which was not what Ford Customer Servise said) at this point he said there's nothing he could do and he walked away. Unbelievable!!!! I would've at least thought they would've cared enough to try to put me in another vehicle that I would be happy with, or try something, anything, instead he walked away.!!! It has now been five days, I have not received a phone call from Al Packer Ford congratulating me on my new vehicle, nor have I heard from my salesman asking how I like my new vehicle. I have purchased six vehicles from my local Ford dealer in the past 10 years, five of them new Fords. I have never been treated with so much disrespect as a customer and a loyal Ford owner!! With Nothing else that I could do, I went down to Wayne Acers Ford of Lake Worth where I have purchased many vehicles from and talked with them. I left Wayne Akers Ford of Lake Worth with the vehicle that I wanted and as a happy ford Owner and loyal customer. The following day I received a phone call from Wayne Acres Ford congratulating me on my new truck, and I also received a phone call from my sales person asking how I liked my new truck and if there was anything he could do for me. (that is Customer Service). Unfortunately the truck that I could not return to Al Packer Ford west, I had to take a big hit on. I do understand when you sign a contract for a vehicle you are legally bound. But it is very very bad business not to try to cooperate with a customer and try to make them happy. I did go back to Al Packer Ford hoping they could put me into what I really wanted hoping they would do something for me, instead they just said the deal was done they could do nothing and turned their back on me and walked away. Al Packer Ford West is not a customer friendly environment, and I would never recommend anyone to purchase a vehicle there. Douglas Boynton Beach, Fl. read more

DO NOT USE THIS DEALERSHIP!!!!! I brought my car in for a service due to the fact that I was hearing a weird creaking noise that I have never heard before, the car sat there for two days, and I received a call that it was all fixed. As I pick up the car, it was still making the same noise as prior to bringing it in. I explained to the service assistant JACKIE ALLEN, that it was still wrong and she continues to say that is sounded fine. I call out the mechanic that worked on the car and he explains to me that the sound was normal. I have had my 2013 mustang gt for a year and a half. It has 11000 miles on it and I have never heard this noise before. And the mechanic tells me that there is nothing he can do about it. If you are still considering to use this dealership please look for a psychiatrist on yelp as well. GOOD LUCK!!! I had none at this dealership......THIS IS A FOLLOW UP SINCE MY LAST REVIEW. I took my car to Wayne Akers Ford the day after Al Packer said that the car was fine, and they found that I had a cracked break pad. Al packer had my car for 2 days and did nothing. Wayne Akers had it for 3 hours and they fixed it. I called RICK KLOTZ, who is the service operations manager, and when I informed him about what had happened and how it was fixed by another dealership he seemed like a cocky ASS and he just laughed it off and said "so it's fixed and this conversation is over". Can you say JERK!!!! I hope Al Packer go's out of business....... read more

Stay away from this dealer! Dan tried to help us buy a new car and he definitely did not have our best interest in mind. He told me that I didn't qualify for special rebates as well as 0% financing even though I have excellent credit. He jerked us around on my trade in value and laughed at my face when I told him what I would be willing to take. Left the dealer and went to a different dealer where I got all the rebates, 0% financing and the exact price I wanted for my trade in. This dealership is a joke, stay away! read more

I purchase a Limited Edition 2017 Ford truck from Al Packer Ford, The service was excellent !!!!!! The sale rep. Mr. Don Patel was very attentive, he explained all the working details of the truck to me, I enjoyed my time there and have recommended a few of my business associates to Mr. Patel and the Al Packer Ford company. Winston White WP&S Contractors LLC. read more

This is one of the worst service stations in Florida go else where. I made an appointment on Wednesday to bring my car in on Monday at 8 AM was then told at 3:30 in the afternoon that they did not have time to look at it yet and I would need to leave it another day for them to look at it. I went to the dealership and picked my truck up I did not trust them to do the service especially after reading reviews I should've read them first. Living in Wellington I was hoping to have a Quality dealership close by ,Wayne Akers Ford was well worth the drive., there's a reason there dealership is so much bigger. read more

For a moment I thought I was mistaken and arrived in yesteryear village... Or maybe Jurassic park. These guys really are stuck in the past. I wonder who buys cars here. I tried and tried again... Just forget about it. read more

Thank you Gus and Al Packer Ford service department. My 74 year old mom had to pick up her car today after a lengthy covered repair and you made her (and me) feel safe by not making her get into close contact with anyone as well as by the precautions you have in place to battle against this virus. My family and I are so thankful to you for all you do. read more

I have nothing but great things to say about this place. Very courteous, knowledge and professional staff. They spent as much time with me as needed to find my perfect car and I did not feel rushed or pressured. They have a huge selection of vehicles and if they didn't have something on the lot, they offered to get it from their other dealership in 45 minutes. Both the Sales & Leasing Rep and the Finance Director were fantastic. I'll be here again! read more

Never in my life have I been ripped off more by one company, after spending $1,800 for them to fix my power steering issue there's a leak in my rack and pinion and they JB welded the pump together. After spending $400 to get a new blower motor because the AC went out we take it apart to find out that they didn't get a new blower motor they just electrical taped the old one back togethe ( we took it apart because it went out again ). Not a problem with my front end, after it comes back from them fucking with my power steering if I make a turn and the traction control is on we come to a screeching halt. So in case you were curious do not bring any fucking vehicle here unless you want to have more problems than when you showed up,this is a money-hungry company they don't care about their customers or how much they spend it's all about fixing it quick not right and getting that paycheck. read more

I took my 2017 f450 here.While there were some friendly employees my truck was not fixed after being at the shop for 5 days. I initially took it there because I was on vacation and started having problems with my sunroof not closing all the way, allowing air and water in it. This was the closest dealership and I didn't want to drive over 1k miles listening to air and having water coming in my truck. The summary of repairs said that the two brackets were replaced. Once I left and got on the highway I could hear the outside traffic noise still, when my sunroof was closed. I knew right away the problem was not fixed. I had to get home so I called back to notify them. As I continued to drive home it started to rain. And sure enough water was getting into my truck. Now I will have to wait until I get back home to have another ford dealership fix the problem. read more

Nobel Adili was awesome he did a great job and was very efficient. We told him we were limited on our time and needed to get out in a hurry. Thanks for the job well done and the great deal. Love the new truck. read more

Don't do it! Go somewhere else. Dishonest, play games that they will only win. Anyone remember that song Smiling Faces, well it's fitting for this car dealer. My husband bought a 2018 truck, turned in his 2017, he needed a longer bed . After bringing it home, he realized he needed the crew cab we had before and called them and asked if he could trade truck for crew cab and long bed, the sales person made excuses and said he'd call him back, after a few days he did and said he'd have to talk to manager didn't know if they had any in stock . We were willing to pay the difference to get what was needed, but another 3 days later, they got there money and now it's to late because it's past the time to exchange. Said they made a deal already on old truck and yet it's sitting out front of their lot forsale. read more

I went there to purchase a car when I didn't have all the information to complete the sale Right Now the salesperson Nobel had a fit and basically blew the sale because he had to have right now. I purchased the car at a reputable Dealership. read more

Ashley Moore is a great person to deal with when bringing my vehicles in for service, he is the best when it comes to taking care of his customers. read more

When I need to get my car serviced for any reason I always choose Al Packer Ford West because of Gary Reilly. Always on top of the issue and communicating with me every step of the way. When Dion left I was worried about who would handle my service and thankfully Gary carried on where Dion left off! Don't hesitate to bring your car here and ask for Gary! read more

My ford focus went bad on me a couple weeks ago I called the dealership and was able to get into contact with Don Patel who was honest and showed that he cared and valued the customer first and foremost and not their money like most of those scam artist and was able to trade my car in refinanced a deal on a car that was affordable for me and my girlfriend. If you go to this dealership ask for Don read more