They were so nice to deal with! Reasonable prices and then exceptional customer service! When a small problem happened on their end they more than made up for it. It's unusual to find such good people in business nowadays. It is smart business practices too because I'll recommend them to anyone! read more

approximately four weeks ago i reached out to AGW to request a quote for glass to cover a tabletop. i was told by brook , the receptionist, that it would be 7-10 days and they would call me for address and entry information. two weeks later i phoned brooke at AGW to see if and when i was on the books. at that time she told me they had me scheduled for wednesday, november 20. i provided requested information. i was told they would call me with a quote. on monday november 25 i once again spoke with brooke to see if they could give me the quote since i had not heard from them. she informed me that her supervisor was out and she did not know if the measurements had been taken. she informed me that she would find out and call me back. at that time i told her if they had not been and taken the measurements to cancel my request. after not hearing back, i am led to believe that after a month of waiting and calling to get a price, no one has even been by to take measurements. for the sake of AGW i'm glad they are so busy but as a consumer, if you need any type of glass work i would DEFINITELY consider another company. read more

I have to be honest in this review.... We called Alabama Glass even though a local sub contractor gave us a negative for using them. Jessica is very friendly but nobody there does what they say they're going to. Our job was delayed almost two weeks then had to be redone because of poor workmanship. They cracked a glass panel when installing the shower and did a very sloppy silicone job. The repair is as bad as the original. Mark the owner said he was going to come look but didn't come through on that either. They are fully paid but we don't have a job to be proud of nor would we recommend them to anyone for fear the same would happen. There seems to be many personal problems going on within the business..too bad they let that bleed to their business. Whatever happened to good customer service... read more

Alabama Glass Works - Something in silicone. - Glass & Mirrors Near Me - Orange Beach, Alabama

I needed a custom size piece of glass and got it to them be 11am and they had it ready by 4pm the same day they really went the extra miles to meet my time constraints. Thanks guys! Super nice and does what they say the will do. read more

Alabama Glass Works installed shower glass and hardware in both of our bathrooms in a recent remodeling. Their work is excellent! Had a little trouble with one shower handle and the expert and courteous technician, James, took care of it asap! Couldn't ask for better service! Thank you! 5 STARS! read more

We had a window broken! I understand that there was a hail storm this spring after our window was broken and others took priority over us. But at the beginning on July we paid in full for our window replacement and we're told it would take no time at all because they had the glass in the shop! Then I'm called twice and told someone would be there on two separate occasions! No one showed! Then I call and I'm told no one has the receipt of our payment they want our credit card number! Took the payment proof in stil no resolution! Finally called them again at 4 pm the following day and they tried to blow me off as they just scheduled me 30 minutes ago and we're just about to call! Thei office staff leaves a lot to be desired. They have NO concept how to operate an office! read more

Great Service. Had some Marine mirrors needing replacement and the finished product was excellent. Everyone was friendly, professional, and very helpful. Highly recommend. read more

Great people, service and price. I had a very small job and they treated me like a King. Highly recommend!

Superb customer service! Called on Monday and spoke to Jessica. She had people coming out by the next day. Received a call when the guys were at the stop before mine so I had plenty of notice. They arrived on time and were very efficient, organized and fast! Also, since Jessica had my credit card information, I had no need to settle at the time of the service. Great work. I highly recommend Alabama Glass Works! read more