I took my high mileage 1999 GMC 1500 here for tires, I don't use this truck a lot these days. But I…read morebought top of the line Cooper tires. As when I need i the truck, I need it..They installed them, I was happy with my purchase, no issues. So approximately 1 year later, Having no cause to pull any of the wheels off at al since l, I needed to put on rear brake pads, (I usually do all my own service work as I have been a mechanic for most all of my life) and thought I would go ahead and rotate the tires while doing this. So I jacked it up on all 4's using a my battery powered impact, all the lugs came off as expected except for the RF wheel. It took a socket breaker bar, with a 4ft cheater bar to get ANY of the 6 Lugs off that wheel, 3 broke off while trying to come off, 3 I managed to get off, but they still required all these same tools ALL the the way off. At 72 years old, Not fun! Bottom line: severely over torqued in my opinion. So I had to pull the caliper/caliper bracket, rotor, off just to get at them. I replaced 6 lugs, and 6 nuts. especially with Anti Lock brakes(normally you would just replace a hub assy, Delco $270.00 at AutoZone) not to mention that took me all day to replace the studs and nuts after all was done. Last I had to ask a friend to take me to a parts store to get the parts. As I was in Ohio when this happened. I looked up their Website, they were on Facebook, and showed a Email address, so I emailed them, sent in pictures of the issues, and awaited a response. Nothing, next day nothing, no returned email notice, so I called, explained the issue, then the excuses started. First I was told one one tech per job. I was the only one there at the time they were doing my tires, 3 guys worked on my truck. Next excuse was that lugs nuts and studs were a high wear item, this trucks wheels and tires had only ever been off previously 4 times, My Dad, Me, Both of us take our wheels off and take them to a tire store, and put them back on ourselves normally. this time I was heading to FL with the truck and didn't have time to do it myself. Anyway, the excuses kept coming, despite that it took me all day to go get the parts, do the job to get the truck back on the road, I was asking for the 35.00 it cost me to buy the parts.. He said, he could MAYBE deduct it off of future service... By that time I was steaming mad... still calm though..I said well I can see where this is going... and then he hung up on me! No profanity from either... as if I would ever go back there with all the excuses! So If you get your tires there, I hope you don't have the experience I had! I would hate to think what this would have cost me for a/this shop to do it!!! So glad i was at home, and not broken down on the road with this.. Had I been there, and taken it to them I'm sure I would have had to pay for a hub assy, lugs, and who knows what else...and labor!! Never ever again! I will try to add more pictures later.

After having a tire leak on a long trek from AL to VA, I called Scottsboro Tire & Auto. Unlike…read moreanother local big box store, they were able to fit us in immediately, replace the tire for a great price, and get us back on the road safely and quickly. Friendly staff, great value, and fast service!

This place is joke when it comes to customer service!! I…read morepurchased a new set of tires from them at a cost of over 800.00$ at which time they were very friendly and obliging. They put the tires on and balanced and rotated them for me a few months after purchase and everything seemed to be good still. About 3-4 months down the line I had a friend do some break work for me (he is a professional auto tech-not some Joe Schmo/no nothing) and when he got to looking at my tires he informed me that one lug nut was missing and one was extremely loose! On top of that they had dented up most of the lug nut covers (at the time I had a Lincoln LS that was in pretty great condition, especially aesthetically. Well when I contacted them about it, I was given a short and rude response and for some reason the guy was trying to imply that the mileage on my car was to blame...which is ridiculous. All I wanted was an apology for having done negligent work which put my children and myself at risk; and for them to replace the lug nut covers. The guy was a complete jerk and adamant that they done nothing wrong. Never will I go back to that place again. I'd rather pay more money or even drive further, than to step foot in there or give them a single dime. Disgusted and angered in Scottsboro Al.

My wife works in Rainsville, AL, and her oil light came on. She stopped by Black's Tire, and they…read morechecked it. It was low on oil, and they were so kind to help her. They filled the oil up and did not charge her. I want to thank them so much for looking out for her to be able to make it back home. I recommend this Tire Store to anybody needing help.

Super happy with my experience today! I called this morning about a flat tire and they were able to…read moreorder my tire and have it in by 2 PM same day. I was in and out within 30 minutes with a new tire and rotation. Reasonable prices and friendly staff!