If I could give this business zero stars then I would…read more Let we start by saying that we have been customers of Nelson Glass before. Now, this was over 10 years ago when, I think, the management was different. Recently, I reached out to them to install another shower glass, and was told that they were very busy but they would be reaching out to me within a week and a half or so. Let me just say it's been over four weeks and I've yet to receive a courtesy call to say that they will be delayed for a measurement. I know that Nelson Glass tends to be quite a bit more expensive than other installers but I thought that their customer service and attention to detail would overcome the price differences. I guess I will never know if their attention to detail is worth their high prices because their customer service has become nonexistent. There are other businesses around Birmingham that value their customer base so I suggest you look around before reaching out to this company.

Broken glass in a 50-year-old interior wooden door was replaced promptly by Nelson Glass. After…read moretheir guys unloaded the door from my pick up, I was directed to the front office for a cost estimate. Minutes later I was given an estimate as to cost and production time. About a week later the door was repaired and ready for pickup. I was particularly pleased that the small wooden mouldings holding the glass in place were not damaged. The door, now reinstalled at my home looks great. Especially important to me is that all of the employees I interacted with were engaged with their tasks but happily gave me time and answered my questions. None of those "insurance regulations prohibit customers in work area signs" either. These guys have been in business for many years and make it look easy to turn out quality work. Locally owned businesses that have long term experienced professional employees are the backbone of the US economy. I am very satisfied with their work and the job cost about half of what I had anticipated.