Don't use this place. My dog was attacked by another dog and the staff was not properly trained to handle it. My dog had an open wound in her ear for a month and when asked to see the security camera, they wouldn't allow us to. However, we did know the other dog was completely unharmed. They also leave the dogs in the dark overnight with no one in the facility. We found this out one day when we were late to pick her up and the place practically looked shut down. Many other places in the area that are way better! read more

I took my pet for a emergency check up due to some concerns , & they were able to squeeze him in for me & find out what was going on & do a amazing job on treating him . I would recommend them to everyone! They will now be my dog vet . Thank you guys so much !!!! read more

Before this year, I had never boarded a cat, but I needed to over Thanksgiving week. I called just a couple of days ahead, and they were very accommodating. They helped me get my newly-adopted cat's vaccinations right away at the vet office next door (the two are affiliated). I liked knowing there was a vet right there, just in case there was an issue. There was a very minor health concern, and they checked him out, no problem. I recommend looking at the cat area before boarding because it's hard to describe. There's a two-level compartment for the cat to sleep in with litter box and food dishes in close reach but not in the cat's sleeping area, and there's a three-level, larger area for the cat to play in (I think the cats take turns in this area--they don't put two together at once). The staff told me they closed-off the hall and played with him in more space (I gave permission). They really seemed to enjoy him. I called to check on him. They were patient with my questions and eager to help. I also had the cat groomed, and as far as I can tell, it went well. I'd never had a cat groomed before. The grooming included a bath, drying, ear-cleaning, and nail-trim. There were additional options available. I did not see the dog area, so I can't speak to that. My experience there led me to start seeing the affiliated vet, Alafaya Trail Veterinary Hospital, and I've been very pleased. If I find it necessary to board a cat again, I will return. read more

Things you should know before boarding your pets with Alafaya Trail Pet Oasis: Along with the normal vaccinations, they also require a flu shot for dogs. Don't have one? The vet's office next door will give them one for around $26.00. They require a current fecal test. Don't have one? The vet's office next door will give them one for around $15.00. There's a $15 fee if you drop them off before noon. There's a $15 fee if you pick them up after noon. They require your dog to be current on heartworm medications. The reason I am not happy with this place is because I wasn't told any of this (except about the flu shot) before I got there. I learned about the required current fecal test after they had been there for about six hours. They knew I was a first time guest. How hard would it have been to tell me everything that was required? Also, when I made the reservation, they asked for my vet's info to obtain their shot records, but when I got there, they didn't print out the information so I had to provide a hard copy. Thank goodness I keep their shot records in my car. I've been boarding and taking my dogs to daycare for years and I've never had a place require so much and I hate places that nickel and dime you for every little thing. I did give two stars because my dogs seemed happy when I picked them up and the place is nice and clean, but we won't be back. read more

I left my dogs twice there. at the first time, was ok. I iust left one dog there. at the second time, I left 3 dogs of mine, all of them came sick, vomits everywhere, one of them didnt eat and came with his scrotum burned of chemical products, two of my dogs came with flea (the other one we ask to never let him play together with other dogs). I will never leave my dogs there again. was a horrible experience read more

Brand new amazing facility, with highly trained staff that pay attention to your pets! Before this facility opened, I never thought I'd leave my pet in a kennel. The staff take tremendous care of your pets and play with them both in doors in a large area, as well as out doors. Love the staff and the facility! I highly recommend Alafaya Trail Pet Oasis! read more

HORRIBLE EXPERIECE! Was quoted $45 to $55 agreed to pay $55. Walked out paying $80. It's an extra charge for EVERYTHING!!! Full spa package $55 and if you don't want what's included too bad!!! Once you have your appt you sign a form saying if they find fleas on your animal its an extra $25. So that you know they actually found the fleas on your animal, they made sure they put the TWO fleas in a vial to show me. I guess they thought I wanted to take it home as a souvenir! Disgusting!!!! Oh and thank God my dog was manageable because if not an EXTRA charge for that. Oh and thank God my dog wasn't matted because guess what EXTRA charge for that!!! They said no more than 4 hours well they kept my dog 4 1/2 hours and she didn't even need much done in the first place!!!!! All I asked for was for her coat to be evened out well my dog was shaved down to her bare skin!!! Horrible and definitely feel like I was totally taken advantage of!!!! They will never have my business again!!! BEWARE of all the EXTRA charges they find to tack onto your bill! THUMB DOWN!!! read more

I love the Pet Oasis, I board my dog there every time I go out of town. The staff is so friendly and they are always happy to see us. I love that they always remember my dog's name and greet her with belly rubs and a big hello. My dog is very nervous and has bad separation anxiety, but she feels at home at the pet oasis because the people there treat her like their own. read more