Need a quick update. People ... Read my review and do your homework. If you come across Jeff and…read moreLaura English under ANY business name you had better do your homework. It is a matter of public record as to the background of these people. Be smart. They are now running under a new business name. The review posted by John S. about this company mirrors the horrible experience that we had with Jeff/Laura English/Otter B. I won't go into quite the detail but you will get the gist. We are very dissatisfied with our experience with Otter B Enterprises operated by Jeffrey and Laura English. Check with your building department and do your homework. After our kitchen renovation project, we discovered that Jeff English/Otter B. Enterprises was not licensed to do the work and did the work without permits and inspections. Likewise his subcontracted electrician did not get the required State electrical permit and inspections. Otter B has apparently now obtained a license in Larimer County but that doesn't discount the fact in any manner that they worked on our home without it We now have the extra expense of trying to correct the situation with the state and county. Jeffrey English provided us a printed brochure advertising his membership in the Tom Martino network and various professional associations which turned out to be untrue. He changed significant aspects of our contracted design (reduced the size of the island by 6" on the length AND 6" on the width, and deleted the crown molding) without ever consulting with us. There are also many examples of poor workmanship and issues with the wood flooring installation. We would NEVER recommend Otter B Enterprises /Jeffrey and Laura English to anyone. I would also like to point out that I posted my review on another other website and it has come to my attention that Otter B is attempting to either have my review removed or to dispute it. The above review speaks for itself.

We are completely unsatisfied with Jeff English/Otter B Enterprises and would discourage anyone…read morefrom hiring him. He was deceptive and difficult to work with. When my wife and I met with Jeff English from Otter B, we were very clear that we are very particular and that we wanted a contractor that would pay close attention to details making sure that all the work would be done precisely and cleanly. He validated our concerns about other contractors doing work poorly and assured us that he would be able to meet and exceed our standard. He claimed that his work wouldn't look like a remodel or "after thought." He encouraged us to speak with him about any concerns as he was completing his work and that if we did not like his work that he would fix it. He asked us to trust him with our new home. He told us that his bid included all costs and nothing would be added on or hidden. We gave him almost $70,000 to remodel parts of our bathroom, closet, kitchen, bar, and fireplace (this was not a full remodel). He was unable to complete any of these projects, the work that he did complete was poorly done, and he charged us a significant amount above the bid he gave us in the contract. We hired him in May. He claimed he would be able to complete the project by the end of June so that we could move in at the beginning of July. The work was not complete when we moved in mid July. We fired him at the end of August because the work was not done as he promised, and the work that had been done was done poorly and needed an expert to repair. Some of the mistakes can only be fixed by completely ripping out his work which would cost thousands more. This has consumed so much of our time because Jeff made so many mistakes and misrepresented himself and his capacity to perform the work we hired him for. He was unwilling to follow our design and continually made choices without our approval. He was unable to receive constructive feedback around his mistakes and unable or unwilling to accept personal responsibility for his mistakes and misrepresentations. Jeff took so much from us and the money is only a part of that. Our time, our emotional energy and the excitement that we had for these projects is so valuable, and he stole these from us. We would not ever recommend Jeff English or Otter B Enterprises. Poor craftsmanship: In order to insure the highest quality craftsmanship, Jeff says he does all his own work. However, instead of subcontracting specialists to do this custom work, he has his 18 year old son and his wife assist him in completing his work. Poor measurements: Many problems occurred due to inaccurate measurements, which resulted in multiple areas of damage and prevented projects from being completed as we had originally designed them. Changed plans without consulting us: We were clear in the beginning and made ourselves clear many times throughout the remodel that we wanted to be involved in all changes to our plans, and he was unable to follow our direction. Sloppy Work: Despite his claim that his work is clean and that he has great attention to detail, he did not take precautions to protect finished areas from the remodel and left excessive materials and markings on finished areas. We have spent several hours cleaning up and have still not been able to completely fix the damage. Some examples: · Drawers (some of them) don't open and close without catching · Stove is not centered · Fireplace stonework was left with gaps between stones on the face, areas without grout on edges, and 90 degree cuts left visible instead of having a finished edge · Bar refrigerator did not fit (requiring us to either completely redo all of the work he did in the bar or replace the existing refrigerator with a smaller one); wall was damaged when refrigerator was removed for repair and requires repair · Cabinets did not fit into place, so he changed the plan (initially and cabinets were not symmetrical), when we discussed this with him he balanced out the cabinet sizes but cut into the soffit (at this point the soffit has been 'repaired' but poorly and will require more attention · Tile work was not installed well so it is crooked in shower, bar, and fireplace · Excess texture on walls, trim, flooring, and even on the in-wall speakers · Excess grout on tile · Excess caulk smeared on the floor and walls · Pencil marks on tile · Caulk that is peeling away (after only a few weeks) · Veneer doesn't reach the edges of cabinets · Charged us for work, which he led us to believe was included Damage to Our Home: · Drywall around the fireplace · Scratches in the travertine floor and counter · Rust stains on the travertine floor in the bathroom and on tile · Multiple chips in granite hearth from a hammer · Door to the bedroom during demolition